SAP Commerce Cloud Reviews

Vendor: SAP

4.0 out of 5

18 reviews
77% willing to recommend

1,245 followers

What is SAP Commerce Cloud?

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

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SAP Commerce Cloud is the #3 ranked solution in top eCommerce Platforms. PeerSpot users give SAP Commerce Cloud an average rating of 8.0 out of 10. SAP Commerce Cloud is most commonly compared to Salesforce Commerce Cloud: SAP Commerce Cloud vs Salesforce Commerce Cloud. SAP Commerce Cloud is popular among the midsize enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 46% of all views.

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Featured SAP Commerce Cloud reviews

Saleem Shar

Managing Consultant at Systems Limited

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

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Aaron Maema

SAP Hybris Developer at a retailer with 10,001+ employees

The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution. They are both excellent, and you can easily customize them. The integration side of it with Hybris OCC to integrate with other systems is also effective. That's also a useful feature. It primarily has a lot of features that provide a significant advantage, and it's very good. It's out of the box, it's a new spectrum. It's good, but it depends on how you are customizing it to your benefit. It depends on your business objective and your angle, and how you want to go about it. It's flexible, you can do anything with it. I don't have any issues with the interface.

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Ankit Bhagat

Management Consultant at PwC

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

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SAP Commerce Cloud mindshare

As of May 2025, the mindshare of SAP Commerce Cloud in the eCommerce Platforms category stands at 14.0%, down from 20.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerResearch reports based on SAP Commerce Cloud reviews

Type	Title	Date
Category	eCommerce Platforms	May 11, 2025	Download
Product	Reviews, tips, and advice from real users	May 11, 2025	Download
Comparison	SAP Commerce Cloud vs Salesforce Commerce Cloud	May 11, 2025	Download
Comparison	SAP Commerce Cloud vs Adobe Commerce	May 11, 2025	Download
Comparison	SAP Commerce Cloud vs Shopify	May 11, 2025	Download

Title	Rating	Mindshare	Recommending
Salesforce Commerce Cloud	4.0	15.6%	88%	30 interviews Add to research
Adobe Commerce	4.1	14.1%	84%	27 interviews Add to research

Valuable Features

SAP Commerce Cloud's most valuable features include seamless multi-channel integration, efficient catalog and product management, robust promotion engine, and customizable checkout process. It supports B2B, B2C, and D2C businesses with advanced order management, email management, and payment gateway integration. Users appreciate its quick deployment time, out-of-box functionalities, ERP integration, and multinational capabilities. Its adaptability, comprehensive e-commerce features, and user-friendly interface make it highly regarded in the market.

"The user interface can be customized."
"The tool supports multiple currencies."
"The tool has good performance."

Room for Improvement

SAP Commerce Cloud requires tighter integration with SAP and a smoother cloud transition. Users find issues with performance, outdated technology, limited customization, and a high learning curve. The accessibility for smaller businesses, integration options, and support response time need attention. The interface and search efficiency are also areas of concern. Additionally, frequent updates and the complexity of migrations cause challenges, and pricing makes it unaffordable for some.

"The learning curve is high."
"The support team should improve the response time."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

Pricing

SAP Commerce Cloud is typically implemented at around 1.3 million for B2C, with B2B costing less. This costly solution is mainly for large enterprises, with its high price reflecting value for those investing in it. Despite the expense, users often see a strong return on investment, with licensing options varying between annual and monthly fees. Many clients consider it worth the investment, especially for extensive projects.

"The price is quite high."
"The solution is very expensive in Turkey."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

Popular Use Cases

Companies primarily use SAP Commerce Cloud for e-commerce applications, integrating front-end interfaces with backend management, utilizing its features for B2B and B2C activities, personalizing offerings, and managing product catalogs. They implement SAP Commerce Cloud to streamline sales processes, enhance customer experience, and maintain web applications across various industries. It aids in migrating systems, monitoring customer interactions, and managing content and product information efficiently, hosting platforms on cloud or on-premises infrastructure.

Service and Support

Customer service and technical support for SAP Commerce Cloud receive mostly positive feedback. Users commend their responsiveness and problem-solving abilities but note occasional delays and geographical challenges. A strong community provides additional support and resources. Many appreciate the vendor's on-call support and immediate solutions. Some experience variations based on issue complexity or service version. Overall, users find the team caring and committed to providing helpful guidance.

Deployment

The initial setup of SAP Commerce Cloud is generally straightforward but can become complex with third-party integrations or if transitioning from another platform. Experienced users find the process simple, aided by clear documentation. New users may face difficulties without prior knowledge. Deployment time varies, influenced by server performance and customizations. Cloud deployments are typically faster, while on-premises setups may need more resources and time due to customization and testing requirements.

Scalability

SAP Commerce Cloud is deemed scalable by numerous entities. Integration with diverse platforms and frameworks is feasible. Some notice initial limitations in scalability, theorizing improvements through microservices. A small number experience fluctuation issues during peak times. AWS auto-scaling offers a viable scalability path. It's widely used globally across multiple countries. Power adjustments are straightforward. Many users rate SAP scalability highly for larger entities and anticipate growth in SKUs and clients, recommending it for both large and small enterprises.

Stability

SAP Commerce Cloud is praised for its stability. Users report minimal issues, citing it as stable with strong, well-tested code. Many well-known brands use it successfully, appreciating quick bug fixes when needed. The platform runs stably on AWS, with its B2C aspect rated higher than B2B. It rarely experiences crashes or bugs, and those knowledgeable in configuration face no problems. Numerous users rate its stability highly, demonstrating satisfaction across different business sectors.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP Commerce Cloud Buyer's Guide for additional reliable information.