The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 21.5% |
| Opsgenie | 13.0% |
| Rootly | 9.8% |
| Other | 55.7% |
| Type | Title | Date | |
|---|---|---|---|
| Category | IT Alerting and Incident Management | Oct 3, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Oct 3, 2025 | Download |
| Comparison | PagerDuty Operations Cloud vs Splunk Cloud Platform | Oct 3, 2025 | Download |
| Comparison | PagerDuty Operations Cloud vs Splunk ITSI (IT Service Intelligence) | Oct 3, 2025 | Download |
| Comparison | PagerDuty Operations Cloud vs Opsgenie | Oct 3, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Datadog | 4.3 | N/A | 97% | 188 interviewsAdd to research |
| New Relic | 4.2 | N/A | 94% | 160 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 296 |
| Midsize Enterprise | 82 |
| Large Enterprise | 465 |
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
| Author info | Rating | Review Summary |
|---|---|---|
| Sr Director - Global Support APJ at HashiCorp | 5.0 | I started using PagerDuty for managing on-call schedules, but it evolved into a central alerting system with valuable features like integration and customization. Improvements are needed in integration, particularly with Jira, and customizable modules would be beneficial. |
| Vice President - Operations and Client Services at a financial services firm with 11-50 employees | 4.0 | No summary available |
| Principal Architect at a energy/utilities company with 10,001+ employees | 4.5 | No summary available |
| Director of engineering at a wellness & fitness company with 51-200 employees | 5.0 | No summary available |
| Associate Sr. Manager at Financial Insight Technology, Inc. | 4.5 | I use PagerDuty for incident management, appreciating its ability to redirect alerts to specific teams and its compatibility with various applications. However, sending trace files is difficult, and alerts can't be redirected between teams, only escalated internally. |
| Technical Support Engineer at Tek Experts | 3.5 | I use PagerDuty Operations Cloud to track and respond to alerts on my cloud platform. Its mobile accessibility and escalation feature are valuable, though the user interface needs improvement. It's a worthwhile investment despite some initial usability issues. |
| Cloud Infrastructure Engineer at Pathlock | 4.5 | We use PagerDuty for generating 24/7 alerts and appreciate its user-friendly interface and easy integration with critical servers and Jira. However, we need on-call alerting and improved integration with our upgraded Jira, prompting us to explore alternatives. |
| Product Engineering Director at Ace Pointer | 3.5 | I use PagerDuty Operations Cloud primarily for alerting and on-call scheduling. The phone app's ability to send notifications without extra fees is invaluable. However, it would benefit from out-of-the-box integrations with tools like Confluence and Jira. |
