Commvault Cloud vs PagerDuty Operations Cloud comparison

Why PeerSpot?

Commvault and PagerDuty are both solutions in the Autonomous Operational Resilience category. Commvault is ranked #2 with an average rating of 8.2, while PagerDuty is ranked #3 with an average rating of 8.6. Commvault holds a 33.8% mindshare in AOR, compared to PagerDuty’s 10.2% mindshare. Additionally, 95% of Commvault users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

Commvault Cloud

Read 113 Commvault Cloud reviews

32,087 Views
642 Comparison Views

95% willing to recommend

PagerDuty Operations Cloud

Read 101 PagerDuty Operations Cloud reviews

10,937 Views
109 Comparison Views

99% willing to recommend

Commvault Cloud

PagerDuty Operations Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 11, 2026

Commvault Cloud and PagerDuty Operations Cloud compete in cloud management, Commvault stands out for data protection in hybrid and multi-cloud settings, while PagerDuty excels in alert management and incident response.

Features: Commvault Cloud is renowned for comprehensive data protection for hybrid and multi-cloud environments, handling snapshots, deduplication, and backup for various platforms, with notable disaster recovery and scalability features. PagerDuty Operations Cloud emphasizes efficient incident management and on-call scheduling, providing instant mobile and SMS alerts, effective incident categorization, and integrations with AWS and Slack.

Room for Improvement: Commvault Cloud could improve its user interface, expand AI capabilities for enhanced data management and analytics, and support Proxmox environments better. In large-scale setups, simplifying reporting processes and offering clearer setup documentation would be beneficial. PagerDuty Operations Cloud needs to address high costs for smaller teams, upgrade its user interface for a contemporary feel, enhance alert noise reduction, and introduce more robust AI features to minimize alert fatigue.

Ease of Deployment and Customer Service: Commvault Cloud supports various deployment models, including on-premises, hybrid, and public cloud, offering responsive support, though local support and documentation improvements are suggested. PagerDuty Operations Cloud is known for its seamless deployment in cloud environments, applauded for straightforward setup, reliable customer service, but pricing and complex features sometimes challenge users, highlighting a need for detailed tutorials and improved onboarding processes.

Pricing and ROI: Commvault Cloud is known for its robust functionality, often cited as an expensive backup and recovery option with an intricate licensing model. However, the value derived from its extensive features justifies costs for larger enterprises needing comprehensive protection. Users report substantial ROI through cost efficiencies and streamlined data management. PagerDuty Operations Cloud pricing is on the higher side, particularly challenging for smaller teams, but competitive for medium and large enterprises considering its enhancement in team coordination and significant reduction in incident response time. Despite cost barriers, ease of deployment and effective alerting solutions offset initial investments, leading to substantial ROI through improved incident management and streamlined on-call scheduling.

To learn more, read our detailed Commvault Cloud vs. PagerDuty Operations Cloud Report (Updated: September 2026).

Buyer's Guide

Commvault Cloud vs. PagerDuty Operations Cloud

September 2026

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.2

Commvault Cloud optimizes cost and efficiency by consolidating licenses, enhancing automation, and ensuring reliable, scalable data management.

Sentiment score

5.6

Integrating PagerDuty Operations Cloud led to reduced incident response times, improved efficiency, optimized resources, and enhanced customer satisfaction.

Instead of purchasing multiple backup tools, I can now use one tool to manage or back up all environments.

Sanjay Singh Bisht

Assistant Manager at a outsourcing company with 51-200 employees

For more quotes and insights, download the Commvault Cloud report

The escalation was not possible at all before, which led to the L1 team being under too much stress.

Mukesh Ts

Software Developer at Webspruce

The alert reduction feature has greatly impacted our ability to prevent costly incidents, as we can accurately respond to alerts with the help of autonomous AI agents, which reduces erroneous notifications.

DeepakReddy

Sr.Devops engineer at Scaler

We definitely save time with PagerDuty Operations Cloud. It saves more than half an hour—30 minutes—for each incident.

reviewer2835345

Sr. Specialist at a tech vendor with 10,001+ employees

For more quotes and insights, download the PagerDuty Operations Cloud report

Customer Service

Sentiment score

7.2

Commvault Cloud support is highly rated for responsiveness and expertise, despite occasional communication delays and non-local support challenges.

Sentiment score

7.0

PagerDuty Operations Cloud delivers responsive, knowledgeable support, with 24/7 availability, proactive assistance, and minimizes reliance due to platform intuitiveness.

The number of people who know Commvault Cloud is lesser compared to Veeam.

Kamal Gulati

Managing Director at ITS Technology Solution Pvt. Ltd.

At the pre-sale cycle, we have spocks aligned from Commvault with whom we get in touch, and they provide all the required support that we need.

Ankit Gagneja

Cloud Solution Architect at Tata Consultancy

Customer support has very closed departments, requiring us to shuffle between them to get one thing done because representatives have limited accessibility.

reviewer1544721

Support Engineer at a media company with 1,001-5,000 employees

For more quotes and insights, download the Commvault Cloud report

PagerDuty Operations Cloud is a good product for the organization and the support team is highly effective and responsive.

Navin Samuel

Delivery Manager at Cognizant

We have standing weekly calls to discuss any doubts, and there is a dedicated team, including an engineer and a PagerDuty Relations Manager, assigned to support us.

Pavithra Jadapa

Technology Analyst at Infosys

we have never had an issue when reaching out to someone in customer service

Kkonovalov Kanavalev

Senior Cloud Operations Engineer at IMO Health

For more quotes and insights, download the PagerDuty Operations Cloud report

Scalability Issues

Sentiment score

7.4

Commvault Cloud offers scalable data protection, easily accommodating growth with flexible hardware options and seamless environment expansion capabilities.

Sentiment score

7.4

PagerDuty Operations Cloud scales efficiently, integrates seamlessly, supports dynamic scaling, and manages complex environments, despite cost concerns for smaller teams.

No quotes available

For more quotes and insights, download the Commvault Cloud report

Scalability for PagerDuty Operations Cloud is excellent, and I rate it at 9.9.

Chandrakanth Sangale

Network Operations Center Engineer at HTC Global Inc

Whatever top-notch tools we are using as an enterprise solution, PagerDuty Operations Cloud has kept itself current and integrates nicely with all the tools we use these days.

Ausaaf Ahmad

Lead Engineer, Cloud Operations at a tech vendor with 5,001-10,000 employees

We are able to extend our PagerDuty Operations Cloud configuration without major challenges or changes to our overall operational model.

Di Singh Negi

Lead Data Ops Engineer at Wipro Limited

For more quotes and insights, download the PagerDuty Operations Cloud report

Stability Issues

Sentiment score

7.7

Commvault Cloud is highly stable, offering reliable performance with minimal disruptions and quick resolution of occasional issues.

Sentiment score

8.3

PagerDuty Operations Cloud is reliable with consistent uptime, effective incident management, and timely notifications, despite minor external issues.

I have not faced any downtimes with Commvault Cloud.

Kamal Gulati

Managing Director at ITS Technology Solution Pvt. Ltd.

Commvault Cloud is highly stable, and I would rate it a ten out of ten.

DarshanDivekar

CEO at a computer software company with 51-200 employees

For more quotes and insights, download the Commvault Cloud report

We have never experienced any downtime or latency issues from PagerDuty Operations Cloud.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

It never breaks down for us, and considering I have devoted 20 years of my career to IT infrastructure operations, where everything typically breaks down, including Jira and ServiceNow, it is impressive to say that PagerDuty Operations Cloud has not caused disruptions.

Divyajyoti Ghosh

CSO C Apac at Autodesk, Inc.

PagerDuty Operations Cloud is the most stable solution.

Hitesh Lodha

Senior Cloud Engineer at Ollion

For more quotes and insights, download the PagerDuty Operations Cloud report

Room For Improvement

Commvault Cloud requires improved UI simplicity, cost-effectiveness, seamless integration, enhanced backup reliability, and better automation for efficiency.

PagerDuty Operations Cloud requires easier setup, better integration, improved AI features, enhanced onboarding, and cost-effective customization for new users.

I would like to see AI capabilities in Commvault Cloud.

Ankit Gagneja

Cloud Solution Architect at Tata Consultancy

I feel that the support is not yet up to the mark, with not enough professional engineers to provide assistance.

DarshanDivekar

CEO at a computer software company with 51-200 employees

Making more advanced features such as ransomware recovery easier to use would improve Commvault Cloud.

Sanjay Singh Bisht

Assistant Manager at a outsourcing company with 51-200 employees

For more quotes and insights, download the Commvault Cloud report

It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users.

Nambi Srinivasan

Senior SRE at IBM

Additionally, I think a sandbox mode would be helpful for new team members, allowing us to guide them in simulating alerts, performing escalation policies, and creating PagerDuty Operations Cloud channels.

Aashish Bhandari

Dev Ops Engineer | Cloud Cost Optimization at HCLSoftware

For more quotes and insights, download the PagerDuty Operations Cloud report

Setup Cost

Commvault Cloud's pricing is high with better suitability for large enterprises and offers custom subscription models for cost efficiency.

PagerDuty Operations Cloud's competitive pricing is costly for smaller teams but offers valuable features for larger enterprises.

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

DarshanDivekar

CEO at a computer software company with 51-200 employees

For more quotes and insights, download the Commvault Cloud report

I had around seven users part of it for a base pricing of around $450 per user, primarily for custom workflows and the ITSM part.

Nambi Srinivasan

Senior SRE at IBM

The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly.

Shashank Venugopal

Dev Ops Engineer at a consultancy with 11-50 employees

Licensing is straightforward but scaling seats for larger teams can get expensive, especially when adding advanced features.

reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

For more quotes and insights, download the PagerDuty Operations Cloud report

Valuable Features

Commvault Cloud offers robust backup, seamless data management, strong security, and scalability, beneficial for diverse organizational needs.

PagerDuty Operations Cloud excels with incident management, automation, integration, scalability, and efficient alert handling, enhancing team collaboration.

We can back up unlimited TBs due to our per node license.

reviewer1544721

Support Engineer at a media company with 1,001-5,000 employees

Other features include endpoint solutions, integration with Office 365, ransomware protection, archival for long-term retention, and no ingress or egress charges.

DarshanDivekar

CEO at a computer software company with 51-200 employees

The public cloud acts as a bigger solution for the on-premise while the on-premise acts as a DR for the public cloud workloads.

Ankit Gagneja

Cloud Solution Architect at Tata Consultancy

For more quotes and insights, download the Commvault Cloud report

It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.

JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

In addition to those features, I also find the integration and reporting aspects of PagerDuty Operations Cloud valuable, as it records all triggered calls and incidents, enabling us to analyze patterns and identify the times when systems go down, thus assisting us in understanding and addressing the underlying causes.

Ajaykumar Gupta

Senior Business Application Analyst (Product Team) at Kotak Mahindra Bank

Before, setting up everything was very difficult. Now, we don't have to think about it. We can simply set it up in PagerDuty and it works.

Mukesh Ts

Software Developer at Webspruce

For more quotes and insights, download the PagerDuty Operations Cloud report

Categories and Ranking

Commvault Cloud

Ranking in Autonomous Operational Resilience

2nd

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

113

Ranking in other categories

Backup and Recovery (4th), eDiscovery (1st), Cloud Backup (3rd), Disaster Recovery as a Service (1st), Disaster Recovery (DR) Software (6th), SaaS Backup (2nd), Container Backup Software (2nd)

PagerDuty Operations Cloud

Ranking in Autonomous Operational Resilience

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

101

Ranking in other categories

Process Automation (3rd), IT Alerting and Incident Management (1st), AIOps (3rd), Critical Event Management (CEM) (1st)

Mindshare comparison

As of October 2026, in the Autonomous Operational Resilience category, the mindshare of Commvault Cloud is 33.8%, down from 50.0% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 10.2%. It is calculated based on PeerSpot user engagement data.

Autonomous Operational Resilience Mindshare Distribution
Product	Mindshare (%)
Commvault Cloud	33.8%
PagerDuty Operations Cloud	10.2%
Other	56.0%

Autonomous Operational Resilience

Featured Reviews

Sanjay Singh Bisht

Assistant Manager at a outsourcing company with 51-200 employees

Unified data protection has simplified hybrid backups and has improved ransomware recovery speed

Commvault Cloud's best feature in terms of protection is that it provides data protection and accomplishes its job effectively. It offers a unified approach to backup across all environments, including on-premises, public cloud, and SaaS applications such as M365 and Salesforce. I also use it for virtual machines and databases. The unified protection approach helps my team manage different environments effectively. Before Commvault Cloud, I used a separate VM backup tool to protect the VMware environment. For database backup, I had to use the native tool or backup scripts. For the cloud part, I had to use the native AWS or Azure cloud tools. After moving to Commvault Cloud, a single policy or a set of backup policies is applied across virtual machines, databases, workloads, and cloud workloads. I can protect my environments, which reduces manual configuration errors. Regarding visibility, it provides one dashboard to manage and centralize monitoring of all workloads. It is very easy to track backup success or failure. I can see the SLA compliance and storage usage without needing to jump between tools to check or have visibility of it. Regarding the recovery experience, the recovery time has been reduced drastically by using Commvault Cloud. It has simplified cloud management and provides easier manageability to manage retention policies, encryption policies, and compliance rules. This helps reduce operational workloads. Commvault Cloud has impacted me very positively. It simplifies and unifies data protection across hybrid workloads. Instead of managing multiple backup tools for virtual machines, databases, and SaaS applications, I now have a single platform with consistent policies and centralized visibility. This has really reduced my operational complexity and improved backup reliability. Regarding the cyber resiliency posture, the immutable backups and ransomware recovery workflow give me greater confidence in recovering quicker from potential risks. Commvault Cloud has positively impacted me in several key areas: unified backup management across environments, reduced operational overhead, improved ransomware resiliency, faster recovery times, better visibility for compliance, and easier management of hybrid or cloud workloads.

Read full review

reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

Unified incident response has reduced alert noise and improves on-call focus and coordination

PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

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Top Industries

By visitors reading reviews

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

Outsourcing Company

11%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	58
Midsize Enterprise	24
Large Enterprise	82

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	25
Large Enterprise	79

Questions from the Community

What is your experience regarding pricing and costs for ThreatWise?

Commvault Cloud is expensive, and there is room for the price to be 10-15 percent lower than what they are charging currently.

See all answers

What needs improvement with ThreatWise?

Commvault Cloud is a very powerful tool, but it can be improved in various ways. Commvault Cloud can be improved by simplifying its interface, reducing configuration complexity, and making more adv...

See all answers

What is your primary use case for ThreatWise?

Commvault Cloud's main core use case is backup and recovery for protecting on-premises workloads, databases, the file system, NAS, and on-premises infrastructure. Another primary use case is immuta...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.

See all answers

What needs improvement with PagerDuty?

The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages r...

See all answers

What is your primary use case for PagerDuty?

The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, trackin...

See all answers

Comparisons

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Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 5% of the time

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Product Reports

Buyer's Guide

Commvault Cloud

October 2026

Download Commvault Cloud product report

Buyer's Guide

PagerDuty Operations Cloud

September 2026

Download PagerDuty Operations Cloud product report

Also Known As

Commvault Complete Data Protection, Commvault Backup & Recovery, Commvault HyperScale X, Metallic, ThreatWise

No data available

Overview

Commvault Cloud offers comprehensive data management with strong backup and recovery, security, and compliance across hybrid and multi-cloud setups. Supporting a variety of applications, its cost optimization and integration capabilities enhance data management and infrastructure operations.

Commvault Cloud facilitates seamless data management and protection for organizations dealing with complex IT infrastructures. Its capabilities spread across hybrid and multi-cloud environments, ensuring robust disaster recovery and compliance, while optimizing storage strategies. Extensive application compatibility and integration with IT infrastructure solutions allow for efficient data movement and enhanced security.

What are the key features of Commvault Cloud?

Backup and Recovery: Reliable data protection across environments.
Data Management: Seamless operations in hybrid and multi-cloud contexts.
Disaster Recovery: Comprehensive recovery features.
Compliance: Ensures adherence to regulatory standards.
Security: Advanced encryption and threat detection.
Cost Optimization: Efficient strategies and resource utilization.
Integration: Supports a wide array of IT applications.

What benefits should be evaluated in reviews?

Data Security: Protects sensitive information effectively.
Scalability: Adapts to extensive infrastructure needs.
Cost Efficiency: Reduces expenses through optimization.
Simplified Management: Streamlined for better operations.
Comprehensive Support: Enhances compatibility and usability.

In industries like finance, healthcare, and technology, Commvault Cloud supports the protection of virtual machines, databases, and physical systems. It facilitates Office 365, SQL, and VMware backups, ensuring disaster recovery and compliance, while meeting the demanding storage requirements and safeguarding data integrity per industry standards.

Commvault

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Sample Customers

Aberdeenshire Council, Acxiom, BAM Group Ireland, Catholic Education Diocese of Parramatta, CI Investments, Clifford Chance, American Municipal Power, American Pacific Mortgage, AstraZeneca, Dongbu Steel, Denver Health, Dow Jones, Emirates Steel, Penn State Health, Prime Healthcare, Sonic Healthcare, Sony Network Communications, TiVO, UCONN Health, The Weitz Company

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Commvault Cloud vs. PagerDuty Operations Cloud

September 2026

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