We performed a comparison between DX Unified Infrastructure Management and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in AIOps."It gives an alarm when there's something going on, not just when there's an expected spike that happens every night on a server."
"Another division handed us the opportunity to monitor their solutions as written, and UIM was very useful for that."
"It is very scalable."
"Great out-of-the-box capability."
"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."
"It is the foundation for our monitoring solution."
"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."
"Monitoring infrastructure and business applications are the most valuable features."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"Notification is the most valuable feature."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"The initial setup is a simple process."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The initial setup is straightforward."
"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"Stability."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"The dashboards need to be improved."
"We've had issues with pulling reports."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"Reporting capability can be improved especially when it comes to availability."
"I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well."
"It is a little complex to use versus other softwares."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"They could include incident merging and alert grouping features in the product."
"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."
"Something that needs to be improved, is adding multilingual support."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"PagerDuty's webhooks need some improvement."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
More DX Unified Infrastructure Management Pricing and Cost Advice →
DX Unified Infrastructure Management doesn't meet the minimum requirements to be ranked in AIOps with 120 reviews while PagerDuty Operations Cloud is ranked 8th in AIOps with 35 reviews. DX Unified Infrastructure Management is rated 8.2, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". DX Unified Infrastructure Management is most compared with DX SaaS, SCOM, DX Spectrum, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting.
See our list of best AIOps vendors.
We monitor all AIOps reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
