NinjaOne Reviews

The use of NinjaOne has resulted in increased productivity for users, leading to savings for the organization. 

Although the return on investment is not immediate, it is expected to be achieved over time.

The pricing for NinjaOne is considered expensive compared to some competitors like Acronis or Veeam. However, it is still cheaper than ConnectWise. 

The licensing is monthly and the cost varies depending on the device. Despite the cost, users find it reasonable and believe it provides good value due to the number of tools included. 

There are no additional costs apart from the standard licensing fees. 

NinjaOne allows for negotiable pricing and can offer significant discounts, especially as the scale of usage increases.

The solution follows a subscription model.

• "NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."
• "The product's pricing depends on the number of PCs or devices."
• "I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

The primary use case of NinjaOne is to remotely manage computers for clients. It is used by a full-stack developer in virtual education to manage clients, perform scripting and maintenance tasks, conduct remote sessions, and troubleshoot. 

It is primarily used for monitoring clients, backups, system updates, and managing customers' environments. The product is a SaaS solution used by a managed service provider to manage clients' windows, workstations, and servers. 

NinjaOne is used as a remote monitoring and management tool for patch management, software deployment, and scripting. NinjaOne is also used for OS and software patching, as well as remotely managing resources on devices.

The customer service and support of NinjaOne is generally good. The tech support is efficient and can be run in the background without disturbing the client. However, there have been instances where they were not responsive to inquiries. The website provides excellent documentation, and when contacted for assistance, they were able to resolve the issues satisfactorily. 

The duration required for the initial setup, deployment, and installation of the tech solution varies depending on the specific circumstances. For some users, the setup process is straightforward and can be completed in as little as 10 to 20 minutes, while others may require an hour or two to set up policies and perform testing. 

The deployment phase can range from 10 to 15 minutes for a small number of users to a day or two when using remote monitoring and management solutions. 

NinjaOne is highly scalable and can accommodate a large number of devices. It is being used by multiple departments and individuals within organizations, with some having over 200 devices and others planning to increase usage. 

The scalability of NinjaOne is considered a significant advantage, especially compared to other competitive products. 

It is also cost-effective as the solution can handle more devices without incurring additional expenses. 

NinjaOne is consistently reliable and dependable. It has excellent stability and is frequently updated and patched to ensure smooth performance. The agents, which are installed on the monitored devices, are regularly updated every three months.