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N-able Passportal Reviews

Vendor: N-able
4.2 out of 5
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What is N-able Passportal?

Create and control strong credentials and user access to devices, networks, and applications with the N‑able™ Passportal™ solution. Elevate password and credential management with a solution that helps eliminate guesswork and busy work.

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N-able Passportal is the #12 ranked solution in top Document Management Software and top Enterprise Password Managers. PeerSpot users give N-able Passportal an average rating of 8.4 out of 10. N-able Passportal is most commonly compared to Keeper Enterprise Password Manager: N-able Passportal vs Keeper Enterprise Password Manager.
Buyer's Guide
Document Management Software
September 2025
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Helped 867,370 peers since 2012

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N-able Passportal mindshare

Product category:
Document Management Software
As of September 2025, the mindshare of N-able Passportal in the Document Management Software category stands at 0.8%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Document Management Software Market Share Distribution
ProductMarket Share (%)
N-able Passportal0.8%
Alfresco15.4%
Microsoft Purview Data Lifecycle Management11.6%
Other72.2%
Document Management Software
 
 
Key learnings from peers

Valuable Features

N-able Passportal offers password rotations and secure storage on mobile and desktop platforms. Users benefit from customizable password policies, including expiration dates and strength requirements. It allows documentation of assets and client information for streamlined workflows. Its straightforward interface simplifies usage, saving time. This eliminates complexities commonly found in other software. Users appreciate its comprehensive functionality, which includes automated password changes and centralized access to critical information, ensuring security and efficiency.
  • "The ease of use is a significant benefit for N-able Passportal; if you need a degree to figure out how to do three small functions in your software package, it is not worth it because you will have to spend time figuring out what goes wrong."
  • "Passportal also helps manage assets. You can add information about your infrastructure, like routers, including model numbers, operating systems, expiration dates, and licensing."
  • "The most valuable feature of the N-able Passportal is its functionality. You can store your passwords safely, and not just anyone can gain access to them. If you have an onsite system, it can change the password for you on a daily basis. This is a great benefit because you don't have to worry about if the account's breached tomorrow, your pass is going to be changed. It's perfect."

Room for Improvement

  • "I do not see any return on investment in terms of savings, time saving, or money saving, especially since this economy is struggling."
  • "I'd like to see the ability to provide both credential management and documentation management for clients. Currently, they only get access to credential management."
  • "Sometimes accessing the solution is a bit slow, but that could be due to conditions at many different points. However, some issues that do arise are outside of our control."

Pricing

  • "For its value, Passportal's price is affordable."
  • "The price of N-able Passportal is approximately $15 for the license."

Popular Use Cases

N-able Passportal is primarily used for secure password management and storage. Clients can save vital information in individual and company vaults. It enables encrypted cloud storage and secure sharing through expiring links, reducing local device risks. It incorporates two-factor authentication and assists in tracking assets, managing detailed infrastructure information, linking assets, and detecting expirations. It provides a centralized platform for managing credentials, devices, software, applications, and related knowledge articles.

Service and Support

N-able Passportal's customer support is praised for its efficiency and proactive approach, with team members quickly addressing concerns. Users appreciate the willingness to escalate issues if complications arise, although most have resolved concerns using chat alone. Rating support highly, customers find the service impressive with dedicated personnel. They note that representatives actively encourage utilizing the knowledge base before reaching out for further assistance, reflecting a commendable support system that aims to resolve queries effectively.

Scalability

N-able Passportal offers strong scalability, managing diverse data sizes and multiple clients effectively. Users appreciate its ability to accommodate expanding needs, with role-based access control being beneficial for larger teams. Managed Service Providers find value in adding unlimited clients and creating various sites without additional charges, while experiencing no technical issues. Its flexibility supports usage expansion according to organizational requirements. Client availability without cost enhances its appeal.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Document Management Software Buyer's Guide for additional reliable information.

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Product Categories

Product Categories
Document Management Software
Enterprise Password Managers

Popular Comparisons

Popular Comparisons
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N-able Passportal Reviews Summary
Author infoRatingReview Summary
IT Manager at Cerberus IT Solutions5.0I've used N-able Passportal for five years and appreciate its simplicity, secure password storage, and integrations, though it's somewhat pricey. It works well, but I may stop using it due to the current economic climate.
Customer Success Director at We Cybers5.0N-able Passportal securely manages cloud-stored passwords and assets, enhancing safety with encrypted links and 2FA. It centralizes client and asset data for MSPs but needs improved client access to documentation management. This streamlines workflows and enhances security.
IT Manager at Cerberus IT Solutions4.0I use N-able Passportal to store passwords securely. Its most valuable feature is its ability to automatically change passwords if you have an onsite system. However, accessing it can sometimes be slow due to factors outside our control.
President at a consultancy with 51-200 employees3.5No summary available