Mule ESB Reviews

Mule ESB offers positive returns, reported to improve build efforts significantly, with reusability in design enhancing outcomes. Licensing costs can affect financial benefits. Although exact calculations are challenging due to cross-departmental support structures, satisfaction is evident. Organizations have expanded contracts with Mule ESB, indicating perceived value. Governance strategies such as microservices architecture lend to increased efficiency and effectiveness, impacting returns positively. Overall sentiment is favorable towards Mule ESB's impact on investment outcomes.

Mule ESB provides both a Community Edition and an enterprise version. The Community Edition is free, but lacks support. The enterprise version offers additional features and requires yearly licensing, which can be expensive. Pricing is tailored to customer needs, with costs varying based on requirements like cluster usage and integration volumes. Larger enterprises may benefit from more flexible licensing, but overall, Mule ESB is considered pricier than some competitors, despite offering value for money.

• "The solution is expensive."
• "Regarding licensing and pricing, I find it somewhat flexible. They are more flexible with larger customers compared to small and medium ones, as their licensing model depends on ports and other factors. Large customers benefit from more flexibility in implementation and renewal compared to smaller ones."
• "The pricing must be improved."

Mule ESB is primarily used for integrating ERP systems with payment systems, managing APIs, lightweight message processing, and connecting backend systems like Salesforce and SAP. It acts as an intermediary for seamless integration and workflow orchestration. Users deploy it on-premises or in the cloud, facilitating data exchange across multiple systems and supporting microservices architecture. Organizations use it for app-to-app and B2B integrations, often leveraging API-led connectivity.

Mule ESB's technical support receives mixed feedback. Some find it responsive, resourceful, and equipped with Java experts. Others mention delays or challenges. Support quality varies with subscription level, where higher levels benefit from faster assistance. Community Edition lacks official support, but forums help. SLAs are prioritized, with customer service viewed positively. Users value the interactive and collaborative community-based approach, though some have experienced inconsistent support or needed escalations for issue resolution.

Mule ESB's initial setup is generally straightforward and easy, highly appreciated for its simplicity and quick deployment, especially in cloud environments. Some users find complexity when integrating with enterprise-grade systems or when switching from different backgrounds. Good documentation and community support aid the process. Setup time varies but is often reported as quick, depending on factors like security policies, environment type, and additional infrastructure demands.

Mule ESB exhibits significant scalability, accommodating various usage volumes and adapting well to both horizontal and vertical scaling. Its cloud deployments enable easy expansion on demand, proving suitable for medium to large enterprises. While requiring memory and CPU tuning for Java-based environments, its connectors like Enterprise JDBC support data streaming efficiently. In select cases, challenges arise with massive data volumes or complex batch processes, but Mule ESB generally excels in scaling across diverse applications and user bases.

Many users find Mule ESB stable, with no major issues. Some report earlier versions or specific scenarios caused stability problems, but revisions have addressed these. The platform is generally reliable, especially in versions 3.7 and up. Challenges arise with large file processing and environmental issues. Evaluations of stability range from five to nine out of ten. Cloud deployments are regarded as stable, with on-premise setups occasionally experiencing minor issues. Stability is often praised compared to competitors.