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MSP360 Backup Reviews

Vendor: MSP360
4.0 out of 5
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What is MSP360 Backup?

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data. 

Get the MSP360 Backup Buyer's Guide and find out what your peers are saying about MSP360 Backup, Veeam Data Platform, Commvault Cloud and more!
MSP360 Backup is the #7 ranked solution in top MSP Backup solutions, #33 ranked solution in top Disaster Recovery Software, #47 ranked solution in top Cloud Backup solutions, and #58 ranked solution in best Backup and Recovery Software. PeerSpot users give MSP360 Backup an average rating of 8.0 out of 10. MSP360 Backup is most commonly compared to Veeam Data Platform: MSP360 Backup vs Veeam Data Platform. MSP360 Backup is popular among the small business segment, accounting for 44% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a manufacturing company, accounting for 9% of all views.
Buyer's Guide
MSP360 Backup
March 2026
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MSP360 Backup mindshare

Product category:
MSP Backup
As of March 2026, the mindshare of MSP360 Backup in the MSP Backup category stands at 10.7%, down from 15.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
MSP Backup Mindshare Distribution
ProductMindshare (%)
MSP360 Backup10.7%
N-able Cove Data Protection15.0%
NinjaOne8.8%
Other65.5%
MSP Backup

PeerResearch reports based on MSP360 Backup reviews

TypeTitleDate
CategoryMSP BackupMar 28, 2026Download
ProductReviews, tips, and advice from real usersMar 28, 2026Download
ComparisonMSP360 Backup vs NinjaOneMar 28, 2026Download
ComparisonMSP360 Backup vs BDRShieldMar 28, 2026Download
ComparisonMSP360 Backup vs N-able Cove Data ProtectionMar 28, 2026Download
Suggested products
TitleRatingMindshareRecommending
Veeam Data Platform4.3N/A94%431 interviewsAdd to research
Commvault Cloud4.3N/A95%112 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

The most valuable features of MSP360 Backup are its reliability, the ability to back up consumer cloud drives such as OneDrive and Google Drive, user-friendly scheduled backups and version maintenance, the capability to configure and push updates to multiple servers using a single license, and the ability to easily see what has been successfully backed up. Additionally, the ability to change backup settings in the portal is mentioned as a valuable feature.

  • "MSP360 is vastly cheaper than its competitors and has almost all the same features."
  • "The most valuable feature for me is that I can see what has been successfully backed up and what has not, which is very valuable because you don't have to check the machines, and the second feature is that you can change backup settings in the portal."
  • "The solution is appliance-free, the initial setup is very straightforward, the scalability and stability have never been a problem for us, technical support is very good, and we have found the price point to be quite good."

Room for Improvement

The restore time for MSP360 Backup needs improvement, as it was lengthy. Additionally, the storage component needs to be chosen and created separately, which can be challenging to understand and implement. 

Integration and a knowledge base of the tool would be beneficial. 

The solution incurs additional charges for device storage and backup, unlike other solutions that include everything at one price. The pricing for MSP360 Backup is considered to be very high.

  • "The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."
  • "The main improvement is that it should have GDPR compliance. That's the problematic point."
  • "We could basically use just a more concise visual dashboard reporting on the status of the various machines."

ROI

Users expressed satisfaction with the cost-effectiveness and efficiency of the backup solution. They mentioned that it helped them save money by reducing the need for additional hardware or services. Users also appreciated the ease of use and time-saving features, which allowed them to focus on other important tasks. 

Pricing

The pricing for MSP360 Backup has mixed reviews although considered mostly reasonable. Some find it inexpensive. However, other users consider it expensive. Some mention MSP360 is cheaper than its competitors with similar features. 

  • "Its pricing needs improvement."
  • "I rate the price of MSP360 Backup a seven out of ten."
  • "The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

Popular Use Cases

The primary use case of MSP360 Backup is as a robust backup solution for a managed service provider that is transitioning into cybersecurity. It is used as a daily monitoring tool to obtain licenses, conduct backups, and service users. 

The solution is primarily used as an additional backup that pushes data to the cloud.

Service and Support

The customer service and support of MSP360 Backup is decent and easy to access. However, there is a need for more attention to the details of the backup process, as it can be more granular. 

Deployment

The setup process for MSP360 Backup is generally easy, however, can be a bit complex as it requires someone to physically come to the office and install the solution on the server, as well as configure various settings. Once the initial setup is done, subsequent setups are easy.

Scalability

The solution has the ability to grow and adapt.

Stability

The solution of MSP360 Backup is highly reliable and requires minimal upkeep, with a 99.9% uptime.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our MSP360 Backup Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business56
Midsize Enterprise30
Large Enterprise40
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
7%
Financial Services Firm
6%
Computer Software Company
6%
Outsourcing Company
6%
Hospitality Company
6%
Marketing Services Firm
5%
Media Company
4%
Healthcare Company
4%
Insurance Company
4%
Educational Organization
4%
Legal Firm
4%
Wholesaler/Distributor
3%
Real Estate/Law Firm
3%
Recreational Facilities/Services Company
3%
Performing Arts
3%
Logistics Company
2%
Pharma/Biotech Company
2%
Retailer
2%
University
2%
Government
2%
Renewables & Environment Company
1%
Non Profit
1%
Energy/Utilities Company
1%
Sports Company
1%
Recruiting/Hr Firm
1%

Compare MSP360 Backup with alternative products

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Learn more about MSP360 Backup

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events. 

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data. 

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360 Backup was previously known as Cloudberry Backup.

MSP360 Backup customers

StratX

Related questions

  • 22
When evaluating MSP Backup, what aspect do you think is the most important to look for?
  • 17
Why are MSP Backup solutions important for companies?
  • 24
Why is MSP Backup important for companies?

Product Categories

Product Categories
MSP Backup
Backup and Recovery
Cloud Backup
Disaster Recovery (DR) Software

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MSP360 Backup Reviews Summary
Author infoRatingReview Summary
President at MTS Consulting Group, Inc.3.5As a managed service provider transitioning to cybersecurity, I evaluated MSP360 Backup. The ability to back up OneDrive and Google Drive is valuable, but the separation of storage and additional costs can be challenging, needing seamless integration and inclusive pricing.
Team Lead at Dev Information Tech Pvt Ltd3.5We use MSP360 Backup primarily for VM and SQL backup purposes. Its most valuable feature is the backup interface. However, it could be more user-friendly, and the pricing needs improvement. We have not considered other solutions or providers.
Owner at Earthclick.net4.0I find MSP360 Backup to be highly reliable, which I value the most. However, the restore time could be quicker, as it was lengthy when we encountered an issue. Overall, I appreciate its dependability despite this minor drawback.
System Admin at a financial services firm with 10,001+ employees4.0I used MSP360 Backup for post migrations and daily monitoring, appreciating its easy access and efficiency. However, its high pricing led me to seek more cost-effective tools for email backup in my current position, as it offers unnecessary features.
Business Development Manager at Xencia Solutions tech pvt ltd4.5I find MSP360 excellent for scheduled cloud backups and version maintenance, despite a complex initial setup. It's user-friendly, stable, and cost-effective, offering nearly all features of pricier alternatives. I highly recommend it.
CEO at Liwicom GmbH3.5As a system engineer, I find MSP360 Backup's cloud solution easy to set up and reasonably priced. I value its portal for monitoring backups and changing settings. However, its claimed GDPR compliance is problematic, despite being superior to Veeam's portal solution for cloud.
TS Engineer at a computer software company with 5,001-10,000 employees4.0I use this solution for personal backup, finding it stable, scalable, and easy to set up with good multi-cloud support and helpful technical support. I'd like a modern GUI and more restore options, but I recommend it as a trustworthy solution.
Owner at a tech services company with self employed4.0I rate MSP360 Backup highly for micro-enterprises, valuing its simple setup, no firewall changes, and excellent support. It scales well, but I'd appreciate deduplication, improved SQL backup, granular reporting, and mobile device support.