monday.com Reviews

Name: monday.com
Brand: monday.com
Rating: 5 (222 reviews)

Vendor: monday.com

4.7 out of 5

222 reviews
98% willing to recommend

560 followers

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Monday.com is a project management solution used for CRM, task tracking, managing projects across multiple disciplines, and maintaining continuity of service for clients and team members. Its most valuable features include global search, scalability, stability, flexibility, affordability, user-friendliness, and task management features. The solution is also praised for its ease of use, adaptability, and automation capabilities. Monday.com has improved efficiency, provided automatic reminders and dashboards for executives, allowed for better collaboration, and reduced paper usage. It has helped organizations to be more organized and improve communication.

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monday.com is the #1 ranked solution in top CRM solutions, #1 ranked solution in top Project Portfolio Management solutions, #1 ranked solution in top Project Management Software, #1 ranked solution in top Opportunity Management solutions, and #2 ranked solution in top Marketing Management solutions. PeerSpot users give monday.com an average rating of 9.4 out of 10. monday.com is most commonly compared to Jira: monday.com vs Jira. monday.com is popular among the midsize enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 53% of all views.

Helped 767,319 peers since 2012

Featured reviews

SolèneVerhaeghe

Consultant at Solène Verhaeghe

Apr 25, 2023

I like the automation you can do with monday.com. You can automate priorities, status changes, notifications, etc. You may need another solution to create this automation in other tools, but monday.com includes everything. The Gantt view for project planning is also pretty good. The interface is another area where monday.com shines. It is colorful and visually appealing. You can paint with colors, and there are multiple views. If you are the type of person who wants all of your information displayed linearly, you can set it up in lines. It's the best tool for evaluating timelines and projects. The most challenging part is deciding how you want to display your information, but as soon as you know what you're doing, it's effortless to view where you are in the project and who's involved. You can set up a simple project in under five minutes, but a super complex one might take a few days. I think it's straightforward if you know how you want to organize your information. monday.com is accessible to non-technical users but takes a lot of time. They have many tutorials, and you can easily use monday.com if you can take the time to go through them and learn. When you initially create a project, it's only a board with lines on which you enter the tasks. You have some columns with the task owner, status, deadlines, etc. It is not that easy to understand all the features and how you can use them for your case, which is why people contact me. When you implement the tool, you decide which layout to use and what information you want to disclose. I've seen clients who have been using this for three years, and they still only know how to do things one way because they haven't taken the time to understand all the features. It's crucial to spend time at the start and learn the tool. I don't think the learning curve is that huge.

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Eric Shine

Program Manager of Operations & Strategy at a consultancy with 11-50 employees

Mar 16, 2023

I enjoy monday.com's interface. I find it approachable and customizable. monday.com offers multiple ways to view a project timeline, and most of those views are pretty useful if they're set up correctly. monday.com isn't hard to use once you realize it can do most of the things you need it to do. The tricky part is figuring out how to get those things to work with it. It's easy for an end-user who is shown a workflow, but the setup can be a little bit more complicated. If they had some customer success outreach for the lower-level packages, that would help companies who don't have experience on the platform. Otherwise, they have wonderful training and help documents. They just don't necessarily tell you precisely how to set up your company's workflow. Once things are set up, it's straightforward.

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Julie Doar-Sinkfield

CEO at My Life Tutors

Mar 15, 2023

For me, it was very hard in terms of the learning curve because I didn't know the language of project management. The last time I built something, I was still using paper. That's the last company I opened, so being able to switch my head from paper to digital, from physical files to digital files, took adjusting. They nowhere talk about that in any of the videos, instructions, etc. All of the software assumes you know how to use it, which is a problem, particularly for older users or for people who are starting something completely new or starting something from scratch. A mind-mapping function of some sort to help you when you first get in would be very helpful. That's the biggest thing because you don't know what you don't know, so you don't know if you're missing out on features. You don't know if you're missing out on anything. There are just so many things that can be dealt with. I wish there were more templates because having to start from scratch was hard with a lot of things. It was not as intuitive. I wish there was a board builder function that could take you through creating your board and ask you the automation questions. Something like that, which is hands-on, would be very helpful.

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monday.com market share

Product category:

As of March 2024, the market share of monday.com in the Project Management Software category stands at 7.1%, marking a decrease of 42.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Management Software

Key learnings from peers

Valuable Features

The most valuable features of monday.com are:

1. Automation: Users appreciate the ability to automate tasks, such as notifications and status changes, which saves time and improves efficiency.

2. Gantt view and project planning: The Gantt view is praised for its usefulness in evaluating timelines and projects, allowing users to easily track progress and deadlines.

3. Visual interface: The colorful and visually appealing interface of monday.com is highlighted as a valuable feature, making it easy for non-technical users to navigate and understand.

4. Communication and collaboration: The update feature is highly regarded, as it allows for easy communication and tracking of conversations within the platform, reducing the need for excessive emails.

5. Customization and flexibility: Users appreciate the ability to customize boards, columns, and views to suit their specific needs, making it adaptable to different workflows and projects.

6. Integration and third-party apps: The integration capabilities of monday.com, along with the availability of third-party apps, are praised for bridging any gaps in functionality and expanding the platform's capabilities.

7. Task management and organization: The ability to easily add tasks, track timelines, and assign responsibilities is highlighted as a valuable feature, helping users stay organized and on top of their workload.

8. User-friendly and accessible: monday.com is commended for its user-friendly interface, making it accessible to non-technical users and allowing for easy onboarding and adoption.

9. Reporting and analytics: The reporting features, including real-time reporting and customizable dashboards, are mentioned as valuable for tracking progress, analyzing data, and making informed decisions.

10. Time tracking and reminders: The time tracking feature is appreciated for its accuracy and usefulness in tracking billable hours and managing workload. Reminders and notifications help users stay on top of deadlines and tasks.

Overall, monday.com is praised for its versatility, ease of use, and ability to streamline workflows and improve collaboration within teams.

Room for Improvement

Some areas for improvement on monday.com include:

1. Lack of customization options: Users mentioned the need for more customizable features, such as the ability to create custom categories, customize email templates, and change the format of forms.

2. Reporting capabilities: Users expressed that the reporting functionality in monday.com is limited and could be improved. They mentioned the need for more in-depth reports, better integration with reporting tools like Tableau or Power BI, and the ability to slice and dice data in different ways.

3. Learning curve and onboarding: Some users found it challenging to learn and navigate monday.com, especially for those who were new to project management software. They suggested the need for more hands-on onboarding assistance, better tutorials, and proactive support from the monday.com team.

4. Integration with other tools: Users mentioned the need for better integration with popular tools like Google Calendar, Google Docs, HubSpot, social media platforms, and accounting systems. They also expressed the desire for more versatility and customization options when integrating with other apps.

5. Stability and speed: Some users experienced stability issues and slow loading times on monday.com. They mentioned the need for better reliability, faster load times, and improved performance, especially when working with large boards or multiple projects.

6. Automation capabilities: Users mentioned the need for more automation options, especially for sub-items and cross-board automation. They also expressed the desire for more advanced automation features and the ability to automate tasks based on specific criteria or conditions.

7. User interface and user experience: Some users found the user interface to be confusing or not intuitive enough. They suggested improvements in terms of navigation, organization of boards and groups, and the ability to switch between different accounts more easily.

8. Pricing and affordability: Some users mentioned that the pricing of monday.com could be more affordable, especially for small businesses or those with a limited number of users. They also expressed the desire for more flexibility in terms of user numbers and the ability to add guests for a specific period of time.

9. Better integration with email: Users mentioned the need for better integration with email platforms like Outlook, including the ability to sync emails, track email communications, and have a more seamless email experience within monday.com.

10. Additional features and functionalities: Users suggested various additional features, such as a chat function, better project management and grant management capabilities, a ticketing system, better integration with social media platforms, and more extensive customization options.

ROI

Users have seen an ROI and mention increased efficiency, time and resource savings, improved project management, and higher productivity. Some users have seen significant ROI, such as saving thousands of hours and generating more profit. Others mention intangible benefits like improved team collaboration and customer satisfaction.

Pricing

The pricing for monday.com is generally considered affordable, especially compared to competitors like Asana. There are four tiers available, including a free version that is suitable for simple projects.

Some users feel that the pricing model is unfair, as certain essential features are only available in the Enterprise plan, forcing smaller businesses to pay a higher price. However, others believe that the pricing is fair and worth the value provided.

The cost of monday.com is predictable and scalable, making it a good long-term investment.

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."
"The product is not expensive."
"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

Popular Use Cases

The use case of monday.com varies depending on the client and organization. It is commonly used for collaboration, organization, project management, task management, CRM, and workflow management.

Users implement monday.com for various purposes such as managing clients, tracking projects, organizing tasks, scheduling, tracking progress, managing resources, tracking sales and marketing activities, managing HR processes, managing events, tracking time and expenses, managing content creation, and coordinating teams.

It is used in a wide range of industries including consulting, manufacturing, marketing, design, education, construction, publishing, healthcare, finance, architecture, engineering, and non-profit organizations.

Monday.com provides a centralized platform for teams to communicate, collaborate, and track their work efficiently.

Service and Support

Some customers have praised monday.com support, stating that it was top-notch and that they received quick responses to their tickets. They appreciated the ability to interact with the support team and found them friendly and helpful.

However, other customers have expressed disappointment with the support, mentioning that response times have increased and that it can take days to receive a reply. They have resorted to using community portals and searching the web for solutions instead of contacting support.

Deployment

The feedback indicates that the duration required to establish a tech solution, including deployment, setup, or implementation phases, can vary depending on the complexity of the project and the level of customization required.

Setting up the tool itself is generally straightforward, however, additional work may be needed to implement specific processes and workflows. The number of people involved in the deployment also depends on the complexity of the project, with some users requiring only one or two people while others involve larger teams.

Once the solution is deployed, it typically does not require much maintenance, although optimization and adjustments may be needed over time.

Scalability

monday.com is highly scalable and can be used with teams of any size. It is easy to add new users and the scalability is great. However, managing access to boards in larger organizations can be confusing.

It is recommended to have someone more technical to manage bulk edits and technical aspects. The solution is primarily used within marketing teams but can be used by small and mid-sized teams as well.

The scalability is impressive and there are no limitations in terms of adding users, functions, rows, items, and columns. The solution is highly customizable and adaptable.

Stability

monday.com is generally positive. Users have reported that it is a stable platform with very few issues. Some users have experienced occasional downtime or slow speeds, however, these instances are infrequent and are usually resolved quickly. There have been a few minor bugs, yet they are not significant enough to cause major disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our monday.com Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

53%

Computer Software Company

Financial Services Firm

Manufacturing Company

Government

Healthcare Company

Retailer

Insurance Company

University

Energy/Utilities Company

Construction Company

Comms Service Provider

Real Estate/Law Firm

Non Profit

Media Company

Wholesaler/Distributor

Hospitality Company

Legal Firm

Transportation Company

Logistics Company

Pharma/Biotech Company

Performing Arts

Outsourcing Company

Recreational Facilities/Services Company

Compare monday.com with alternative products

Learn more about monday.com

monday.com is a basic yet intuitive work operating system that facilitates teamwork in these ways:

Allows teams to define workflows
Adapts to changing demands
Establishes transparency
Allows for collaboration
Eliminates manual grunt work

monday.com is extremely adaptable and may be utilized in any sector and for any workflow. You can build your apps to match your specific operational needs and modify your boards, dashboards, and documents to fit your team properly. It may be used for anything, including projects and procedures, and it can be used across teams, departments, leaders, and organizations.

Here are a few examples of how monday.com software can be put to good use:

Marketing pipelines
Recruitment procedures
Video production planning
Tracking progress
Product timelines
Business management
Design planning
Bug tracking
Event planning
Construction planning

monday.com Features

monday.com has many valuable features. Some of the most useful ones include:

Customized workflows
Task prioritizing
File sharing
Drag-and-drop
Context-aware communication
Progress and milestone monitoring

The most popular key features include:

Work scheduling: monday.com’s Workload feature allows you to accurately assign and schedule team members at any given time. Check who's available and who isn't so you may reschedule or reassign work as needed to meet all of your project deadlines.
Tracking time for tasks: It's crucial to know where your time goes, especially if you're invoicing clients by the hour. Greater work precision is achieved by having a clear grasp of how much time is spent on each task because you’re able to make more informed decisions about how you spend your time.
Automated processes: Automations eliminate the need for manual labor in the completion of repetitive tasks.
At-a-glance dashboards: Dashboards are an excellent method to quickly see what's essential. They make it simple to gather useful information, manage project progress, predict effort, and keep track of budgets. They also keep your team focused and engaged on the high-level objectives that drive progress.
Integration with external tools: With two-click integrations, you can easily make monday.com your primary work hub. Integrate popular external apps like Jira and Slack, as well as Gmail and Mailchimp, to optimize your workflow even further.
Varied options for viewing data with Views: monday.com provides a number of ways to examine the data in your boards, including Gantt Chart View for project plans and Chart View for progress tracking. Views helps you to take a fresh perspective on things and obtain crucial insights that you might not have gotten otherwise.

Reviews from Real Users

monday.com stands out among its competitors for a number of reasons. Two major ones are its task status feature and its ability to integrate with external apps. PeerSpot users take note of the advantages of these features in their reviews:

Ben D., Front End Developer at a marketing services firm, writes of the product, “Their flagship feature, what used to be called the pulse, is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful.”

Another PeerSpot reviewer, the Head of Projects at Smart Media SA, notes, “The boards offer an amazing and clear view of my tasks, campaigns, and progress. Automations especially with Slack and Outlook help with keeping my team up-to-date always. Graphs and charts are valuable for reporting purposes and to track progress made. Workforms/surveys are valuable and a very cool added feature.”

monday.com was previously known as DaPulse.