We compared Salesforce Sales Cloud and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: Salesforce Sales Cloud could improve its integration with third-party systems and reporting. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"Items and boards are ideal as they help in keeping everything in a single location without any confusion."
"There are so many automations to streamline everyday tasks and reduce click counts when doing admin work. It is incredible."
"In general, this solution is very user-friendly."
"Monday.com is the best platform for working with project organizations."
"The solution can be customized for individual projects and quite easy to use."
"I have found the automation very useful for reminders."
"Being able to see your own personal specific projects makes it that much more accessible a program and is great for work productivity."
"Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something."
"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."
"Salesforce Sales Cloud is a stable solution."
"We can also customize Salesforce Sales Cloud to our customer's company requirements. As for your demand, you can customize it. There are so many configurations we can do with the application. There is a lot of functionality that you can implement. It's an easy-to-use, user-friendly, and secure platform."
"The automation of Salesforce Sales Cloud makes the process very easier to focus on leads and converts them automatically to accounts, contacts, and opportunities."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"You can capture all the contacts that relate to an account or business, including personal details."
"The ability to build the dashboard and visualizations out of the data that is in the platform could be better. There are no color themes and no further customization on that front, so you cannot brandify or white label all the platforms to make it look more like your business rather than a generic one."
"For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient."
"It would be nice to have some more training such as webinar opportunities and refresher courses."
"Opening up a task and adding content/updates could be a little more organized visually."
"Subitems could be reworked a little so that they’re more helpful."
"We would like to connect with email solutions such as Outlook."
"The biggest thing that I have seen is that the automatic animations are sometimes delayed or slower."
"They should make it possible in the inbox to select all inbox updates and mark them as read."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"Sometimes, it is difficult to integrate it with my emails. I've had trouble integrating it with my emails. There were a couple of things I did try as well, but I wasn't able to do so. I've had difficulty in other areas too with integration. It was related to syncing my calendars. I want the tasks that I put in to automatically sync to my calendars and update my calendars, but I couldn't figure out how to do it."
"I would like to see a more affordable licensing model."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
"The setup of Salesforce Sales Cloud is complex. You need specialists in that area to be able to have a good setup. Once it's set up properly, running it is seamless. That's the most beautiful thing about Salesforce Sales Cloud."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
"There are things that could be improved with respect to file sharing. There is a limited file size."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
monday.com is ranked 1st in CRM with 222 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. monday.com is rated 9.4, while Salesforce Sales Cloud is rated 8.4. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Microsoft Project, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Salesforce Sales Cloud vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
