Service and Support
IBM SevOne Network Performance Management customer service is highly regarded, often scoring between 8 to 10. Customers praise its responsive, knowledgeable, and friendly approach, providing multiple contact methods. Technical support is seen as exceptional, with fast responses and effective issue resolution. Although a few users reported delays, most are satisfied with the assistance provided. SevOne has invested in improving the customer experience, leading to positive outcomes in addressing users' needs and maintaining strong relationships.
Deployment
IBM SevOne Network Performance Management (NPM) setup is intuitive and straightforward, often described as plug-and-play. Organizations found the deployment process easy due to its flexible architecture. Technical assistance from IBM facilitates a smooth experience. Although larger organizations with complex environments noted occasional challenges, such as integration needs or external database configurations, these were manageable. Users emphasized planning and design as crucial steps for efficient setup, often requiring coordination with technical support for optimal performance.
Scalability
IBM SevOne Network Performance Management (NPM) is praised for its scalability, seamlessly accommodating growth. Organizations highlight its peer-to-peer architecture, enabling easy expansion by adding appliances or licenses. It supports both horizontal and vertical scaling, with efficient integration and flexibility across diverse environments. Users note minimal hardware upgrades, quick deployment, and a smooth integration process. Multiple stakeholders actively manage devices worldwide, appreciating SevOne's capacity to handle large device volumes under licensing considerations.
Stability
IBM SevOne Network Performance Management (NPM) is regarded as highly stable. Users note its reliability, with few instances of instability, primarily during updates or infrastructure changes. They highlight its impressive support and robust performance. Some challenges occur with upgrades or specific configurations, but these issues are generally resolved quickly. It's scalable and resilient, maintaining robust stability despite minor technical challenges. Its superior stability is emphasized compared to other market options.
