IBM Resilient Reviews

Some companies found that IBM Resilient delivered significant value with a substantial time-saving impact, claiming up to 80 percent efficiency improvement. Others expressed difficulty in assessing the financial gains without adequate expertise in utilizing the platform. For certain organizations, it's still premature to gauge the return on investment, while others haven't experienced measurable financial benefits from its deployment yet.

IBM Resilient's pricing is viewed as expensive by many, with costs determined by a yearly licensing fee based on user count. Some describe it as moderately expensive but note affordability compared to other SOAR options. Additional costs include initial platform investments and support services. User opinions vary on pricing satisfaction, with some rating it affordable or cost-effective and others rating it lower on the affordability scale. This solution primarily suits enterprise-level environments.

• "There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
• "I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
• "The cost of the product is quite high."

Organizations primarily use IBM Resilient for cybersecurity operations, focusing on incident response automation and orchestration. They integrate it with IBM QRadar for data analysis and action, manage security services, and perform SOC analysis. It supports incident logging, team communication, and documentation, while automating workflows in operation centers. Industries like finance and governance utilize it for flexible incident handling and integration with security controls, emphasizing ticketing and case management. Resilient's tools enhance security processes across various sectors.

IBM Resilient's initial setup varies in complexity. Some find it straightforward and quick, especially with prior IBM QRadar knowledge, while others face challenges in complex environments. Deployment can range from a day to several months. On-premises installations are generally easy, but customization can be time-consuming. Organizations often rely on multiple people for deployment and maintenance. Issues such as compatibility, especially with Palo Alto, may arise, impacting the process for some teams.

IBM Resilient is known for scalability, allowing script customization and integration with various apps. It accommodates varying company sizes and supports user expansion. Though some encounter challenges, particularly with expertise availability, many find it scalable, rating it as high as nine out of ten. Some experience onboarding issues that are resolved with support. It scales easily with infrastructure support, addressing the needs of both small businesses and large enterprises effectively.

IBM Resilient demonstrates high stability, consistently praised for its reliability, performance, and lack of bugs or crashes. Users appreciate its stability for load and user management, efficiently handling incidents with unlimited licenses. Some report past stability issues, resolved with updates. It requires occasional administrative oversight, particularly for updating playbooks. For on-premises deployments, stability is particularly noted when configured correctly. Most users rate its stability nine or ten out of ten.