IBM Resilient vs Trellix Helix Connect comparison

IBM and Trellix are both solutions in the Security Incident Response category. IBM is ranked #4 with an average rating of 7.0, while Trellix is ranked #3 with an average rating of 8.6. IBM holds a 7.2% mindshare in IRP, compared to Trellix’s 7.4% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

1,331 Views
319 Comparison Views

75% willing to recommend

Trellix Helix Connect

Read 13 Trellix Helix Connect reviews

1,613 Views
242 Comparison Views

90% willing to recommend

IBM Resilient

Trellix Helix Connect

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Executive SummaryUpdated on Jan 18, 2026

IBM Resilient and Trellix Helix Connect are two SOAR products that compete in incident management. Trellix Helix Connect seems to have the upper hand with its advanced automation and integration features, enhancing its appeal over IBM Resilient's customization and reliability.

Features: IBM Resilient offers flexibility, seamless integration with IBM QRadar, and strong incident response capabilities in a unified stack without needing multiple products. Trellix Helix Connect stands out with automation, advanced AI capabilities, and extensive integration options, notably reducing incident response times and providing over 400 connectors for enhanced threat management.

Room for Improvement: IBM Resilient could enhance integration with third-party solutions and improve pricing flexibility. Trellix Helix Connect could benefit from simplified integrations, reducing false positives, and enhancing its dashboard usability. Both products need better pricing strategies to appeal to a broader user base in terms of affordability and value.

Ease of Deployment and Customer Service: IBM Resilient primarily supports on-premises deployments, leading to complex setups, and receives mixed reviews on technical support responsiveness. Trellix Helix Connect offers flexible cloud deployment with easier integration but experiences occasional support delays. Users indicate IBM Resilient might edge out with its customer service effectiveness due to its escalation capabilities.

Pricing and ROI: IBM Resilient has a reputation for being costly, with pricing based on user numbers yet demonstrating time-based efficiency. Trellix Helix Connect is also viewed as expensive but maintains a competitive market position, offering free services to some FireEye customers, despite complex licensing. Both observe ongoing ROI, with Trellix's extensive capabilities potentially enhancing value particularly in resource-intensive environments.

To learn more, read our detailed IBM Resilient vs. Trellix Helix Connect Report (Updated: December 2025).

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

4th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (16th)

Trellix Helix Connect

Ranking in Security Incident Response

3rd

Average Rating

8.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (19th)

Mindshare comparison

As of January 2026, in the Security Incident Response category, the mindshare of IBM Resilient is 7.2%, down from 10.7% compared to the previous year. The mindshare of Trellix Helix Connect is 7.4%, up from 5.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
Trellix Helix Connect	7.4%
IBM Resilient	7.2%
Other	85.4%

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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reviewer2646834

Presales Lead at a outsourcing company with 11-50 employees

Reduces detection and response times through automation and alert correlation

The best features that Trellix Helix Connect offers are SOAR, automation, hyperautomation, and the correlation of alerts and threat intelligence, for example, when the alerts cross through MITRE ATT&CK, which stand out most to me. Out of those features, automation, alert correlation, and threat intelligence have made my work easier and more effective as we integrate many cybersecurity solutions into the XDR and set up the use cases to reduce MTTD and MTTR from days to minutes. I would add that the level of integration with other brands is something that surprises me about the features of Trellix Helix Connect. Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a good solution that we recommend for customers."

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."

"The UBA, User Behavior Analytics, is very good."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"The solution is simple to use and to integrate with IBM QRadar."

"The most valuable thing about it is how easy it is to navigate the user interface."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

More IBM Resilient pros

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"It is kind of simple and very easily deployable. You can start working with it very fast."

"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."

"Trellix Helix Connect has positively impacted my organization as it is the most important tool to provide MDR service to our clients, which has resulted in specific outcomes and improvements."

"As far as its core functionality goes, it’s spot-on."

"We are able to block some advanced malware and other things."

"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."

More Trellix Helix Connect pros

Cons

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

"The implementation could be a bit simpler."

"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."

"The integration could be improved so that it is easy to integrate with other solutions."

"Its price needs improvement."

"The response time of the support is an area of concern where improvements are required."

More IBM Resilient cons

"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."

"There is room for improvement in the integration capabilities of third-party tools."

"We have certain challenges with integrating the SOAR platform with multiple vendors."

"Integrations could be improved, and the dashboard could be a little better."

"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."

"I think the usability of hyperautomation is something to improve in the solution because it is expensive regarding the needed improvements."

"Trellix needs to address the price for the product to be more appealing to customers."

"It should have more cloud connectors. It could also be cheaper."

More Trellix Helix Connect cons

Pricing and Cost Advice

"We could create unlimited users using the license we had purchased."

"There is a license you need to pay for in order to use this product."

"It is very expensive."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"Pricing for the solution is good, in my opinion."

"The cost of the product is quite high."

More IBM Resilient pricing and cost advice

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"It could be cheaper, but that applies to every product."

"I rate Trellix Helix a five out of ten for pricing."

"FireEye Helix is a little expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

34%

Comms Service Provider

Government

Computer Software Company

Comms Service Provider

17%

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

To improve Trellix Helix Connect, I think it is possible to enhance the dashboard to share more information about the incidents. For example, if I want to check a MITRE technique, maybe it is neces...

See all answers

What is your primary use case for FireEye Helix?

My main use case for Trellix Helix Connect is to provide an MDR service to our clients. We use Trellix Helix Connect to correlate the alerts and automate the response most often. For example, we us...

See all answers

Comparisons

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Compared 10% of the time

SECDO Platform vs IBM Resilient

Compared 7% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 7% of the time

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Rapid7 InsightIDR vs Trellix Helix Connect

Compared 6% of the time

Microsoft Sentinel vs Trellix Helix Connect

Compared 5% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

IBM Resilient

January 2026

Download IBM Resilient product report

Buyer's Guide

Trellix Helix Connect

January 2026

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

Golden Living, Health Equity, USA Funds

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

December 2025

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