IBM Resilient vs Trellix Helix Connect comparison

IBM and Trellix are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.5, while Trellix is ranked #7 with an average rating of 9.3. IBM holds a 10.7% mindshare in IRP, compared to Trellix’s 6.7% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 100% of Trellix users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

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133 Comparison Views

75% willing to recommend

Trellix Helix Connect

Read 11 Trellix Helix Connect reviews

123 Views
77 Comparison Views

100% willing to recommend

IBM Resilient

Trellix Helix Connect

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Executive SummaryUpdated on Apr 2, 2025

IBM Resilient and Trellix Helix Connect are both prominent security solutions. Trellix Helix Connect seems to have the upper hand in advanced integration and AI capabilities, despite a higher learning curve, according to user reviews.

Features: IBM Resilient is known for its ability to seamlessly integrate with IBM QRadar, handling incident responses effectively. Its flexible architecture provides users with a robust set of tools. Trellix Helix Connect is valued for preventing email attacks and offers AI-driven incident response capabilities. The speed of query execution and the variety of connectors are key advantages.

Room for Improvement: IBM Resilient needs enhancements in integration capabilities and initial setup complexity, as well as improved proactive technical support. Trellix Helix Connect requires better ease of integration and certain UI improvements. The integration issues appear more significant in IBM Resilient than in Trellix Helix.

Ease of Deployment and Customer Service: IBM Resilient can be deployed mainly on-premises, while Trellix Helix Connect offers both cloud-native and hybrid options. IBM's customer service is generally good but slow. Trellix support is reliable but could benefit from quicker response times.

Pricing and ROI: IBM Resilient is seen as costly yet worthwhile for its offerings, providing time savings and potential ROI. Trellix Helix Connect is also expensive but favored by larger enterprises due to its comprehensive capabilities. IBM typically involves yearly licensing, while Trellix may require additional licenses based on EPS, with some free usage options.

To learn more, read our detailed IBM Resilient vs. Trellix Helix Connect Report (Updated: April 2025).

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (13th)

Trellix Helix Connect

Ranking in Security Incident Response

7th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (30th)

Mindshare comparison

As of May 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 10.7%, up from 8.4% compared to the previous year. The mindshare of Trellix Helix Connect is 6.7%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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BiswabhanuPanda

Senior technical consultant at Hitachi Systems Micro Clinic

You can use it for everything, incident response, automated responses, alerts, visibility

I would give the product an overall rating of eight out of 10. We have 10 people currently using this software. Six are on the list, plus two managers and two IR experts. It's not possible for just one person to maintain the solution, and it's not really allowed. It has to be a team effort, with two or three people. It's not about users. Helix works differently, collecting logs from 6,000 different sources integrated with the solution. The licensing is not based on users; it's based on APIs. It's more of a SIEM SGL type of platform. It collects logs from around 6,000. But have around 10 people maintaining that.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is reliable in our usage."

"The solution is very easy to use."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"The solution is simple to use and to integrate with IBM QRadar."

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"The UBA, User Behavior Analytics, is very good."

"The product is very good at incident response."

More IBM Resilient pros

"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."

"As far as its core functionality goes, it’s spot-on."

"The most valuable features include predefined use cases and threatening states."

"It is kind of simple and very easily deployable. You can start working with it very fast."

"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."

More Trellix Helix Connect pros

Cons

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

"The initial setup is complex."

"The implementation could be a bit simpler."

"IBM Resilient could integrate better with my tools."

"This product could be improved with better customization. This product isn't the best on the market like QRadar, but it's actually a good solution. However, some competitors' solutions contain more integration, support, automation, or flexibility."

"Its price needs improvement."

"The product needs a bit more development."

"The integration could be improved so that it is easy to integrate with other solutions."

More IBM Resilient cons

"Trellix needs to address the price for the product to be more appealing to customers."

"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."

"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."

"Integrations could be improved, and the dashboard could be a little better."

"We often rely on Martins to create logs and provide professional threat services rather than basic support."

"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."

"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."

"We have certain challenges with integrating the SOAR platform with multiple vendors."

More Trellix Helix Connect cons

Pricing and Cost Advice

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"There is a license you need to pay for in order to use this product."

"We could create unlimited users using the license we had purchased."

"The cost of the product is quite high."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"It is very expensive."

More IBM Resilient pricing and cost advice

"It could be cheaper, but that applies to every product."

"FireEye Helix is a little expensive."

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"I rate Trellix Helix a five out of ten for pricing."

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Top Industries

By visitors reading reviews

Financial Services Firm

33%

Computer Software Company

11%

Manufacturing Company

Government

Comms Service Provider

17%

Computer Software Company

14%

Manufacturing Company

11%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What do you like most about FireEye Helix?

Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks.

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investig...

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 39% of the time

IBM Security QRadar vs IBM Resilient

Compared 22% of the time

Splunk SOAR vs IBM Resilient

Compared 19% of the time

ServiceNow Security Operations vs IBM Resilient

Compared 10% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 9% of the time

More IBM Resilient Competitors

Splunk Enterprise Security vs Trellix Helix Connect

Compared 26% of the time

Microsoft Sentinel vs Trellix Helix Connect

Compared 17% of the time

Rapid7 InsightIDR vs Trellix Helix Connect

Compared 10% of the time

Fortinet FortiSIEM vs Trellix Helix Connect

Compared 9% of the time

Trellix ESM vs Trellix Helix Connect

Compared 8% of the time

More Trellix Helix Connect Competitors

Product Reports

Buyer's Guide

IBM Resilient

April 2025

Download IBM Resilient product report

Buyer's Guide

Trellix Helix Connect

April 2025

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

Golden Living, Health Equity, USA Funds

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

April 2025

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