IBM Resilient vs Trellix Helix Connect comparison

IBM and Trellix are both solutions in the Security Incident Response category. IBM is ranked #4 with an average rating of 7.0, while Trellix is ranked #5 with an average rating of 8.5. IBM holds a 8.5% mindshare in IRP, compared to Trellix’s 6.3% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

1,290 Views
219 Comparison Views

75% willing to recommend

Trellix Helix Connect

Read 12 Trellix Helix Connect reviews

1,079 Views
119 Comparison Views

90% willing to recommend

IBM Resilient

Trellix Helix Connect

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 6, 2025

IBM Resilient and Trellix Helix compete in the incident response and security operations category. Trellix Helix seems to have the upper hand due to its comprehensive features and integration capabilities.

Features: IBM Resilient offers flexibility and customization for incident response, integrates seamlessly with IBM QRadar, and handles security incidents efficiently. Trellix Helix stands out for its speed, AI capabilities, and broad integration spectrum, with ease of querying logs and email attack prevention.

Room for Improvement: IBM Resilient needs better third-party integration, more competitive pricing, and enriched incident analysis. Trellix Helix requires improvements in its user interface, rule management, and cloud connectors, with suggested enhancements in configuration and support.

Ease of Deployment and Customer Service: IBM Resilient focuses on on-premises deployment with generally reliable support, though occasionally slow. Trellix Helix offers cloud-based and hybrid solutions, with support sometimes inconsistent due to organizational changes.

Pricing and ROI: IBM Resilient has costly licensing favoring large enterprises, with challenges in calculating early ROI. Trellix Helix, despite perceived expense, offers competitive pricing, particularly to FireEye cloud security clients. Both aim for time-saving ROI, though comprehensive assessment is pending.

To learn more, read our detailed IBM Resilient vs. Trellix Helix Connect Report (Updated: July 2025).

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

July 2025

Download the complete report

Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

4th

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (16th)

Trellix Helix Connect

Ranking in Security Incident Response

5th

Average Rating

8.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (19th)

Mindshare comparison

As of August 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.5%, down from 9.9% compared to the previous year. The mindshare of Trellix Helix Connect is 6.3%, up from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

Read full review

Daniel_Martins

Head of Management Security Services at NetSafe Corp

Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities

The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a good solution that we recommend for customers."

"The most valuable features of IBM Resilient are its flexibility and customization options for incident response."

"The UBA, User Behavior Analytics, is very good."

"The solution is easy to use."

"The product is very good at incident response."

"It's really simple and has a flexible interface."

"The most valuable thing about it is how easy it is to navigate the user interface."

"The solution is very easy to use."

More IBM Resilient pros

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"FireEye Helix's best features are its speed and use of an easy-to-understand language to send queries to the raw logs."

"The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform."

"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."

"The integration is very useful and very easy. You can have an API connection with any cloud and I'll be able to do both ways of communication with the help of APA."

"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

"It is kind of simple and very easily deployable. You can start working with it very fast."

More Trellix Helix Connect pros

Cons

"The tool needs to improve its documentation on license scripts."

"IBM Resilient could integrate better with my tools."

"The implementation could be a bit simpler."

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."

"The integration could be improved so that it is easy to integrate with other solutions."

"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

More IBM Resilient cons

"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."

"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."

"We have certain challenges with integrating the SOAR platform with multiple vendors."

"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."

"We often rely on Martins to create logs and provide professional threat services rather than basic support."

"The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution."

"Trellix needs to address the price for the product to be more appealing to customers."

"The support would rate a three out of ten. It can take one to four weeks to connect with someone who truly understands Helix and can provide solutions."

More Trellix Helix Connect cons

Pricing and Cost Advice

"There is a license you need to pay for in order to use this product."

"We could create unlimited users using the license we had purchased."

"It is very expensive."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."

"Pricing for the solution is good, in my opinion."

"The cost of the product is quite high."

More IBM Resilient pricing and cost advice

"It could be cheaper, but that applies to every product."

"FireEye Helix is a little expensive."

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"I rate Trellix Helix a five out of ten for pricing."

See which vendors are best for you

Use our free recommendation engine to learn which Security Incident Response solutions are best for your needs.

See recommendations

865,484 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

18%

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

See all answers

What is your primary use case for FireEye Helix?

We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...

See all answers

Comparisons

Palo Alto Networks Cortex XSOAR vs IBM Resilient

Compared 33% of the time

IBM Security QRadar vs IBM Resilient

Compared 18% of the time

Splunk SOAR vs IBM Resilient

Compared 18% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 10% of the time

ServiceNow Security Operations vs IBM Resilient

Compared 9% of the time

More IBM Resilient Competitors

Splunk Enterprise Security vs Trellix Helix Connect

Compared 22% of the time

Microsoft Sentinel vs Trellix Helix Connect

Compared 11% of the time

Rapid7 InsightIDR vs Trellix Helix Connect

Compared 10% of the time

USM Anywhere vs Trellix Helix Connect

Compared 8% of the time

OpenText Behavioral Signals vs Trellix Helix Connect

Compared 8% of the time

More Trellix Helix Connect Competitors

Product Reports

Buyer's Guide

IBM Resilient

August 2025

Download IBM Resilient product report

Buyer's Guide

Trellix Helix Connect

July 2025

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

Golden Living, Health Equity, USA Funds

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

July 2025

Free Report: IBM Resilient vs. Trellix Helix Connect

Find out what your peers are saying about IBM Resilient vs. Trellix Helix Connect and other solutions. Updated: July 2025.

DOWNLOAD NOW

865,484 professionals have used our research since 2012.

See our IBM Resilient vs. Trellix Helix Connect report.

See our list of best Security Incident Response vendors.

We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.