IBM Resilient vs Trellix Helix Connect comparison

IBM and Trellix are both solutions in the Security Incident Response category. IBM is ranked #3 with an average rating of 7.0, while Trellix is ranked #5 with an average rating of 8.5. IBM holds a 8.7% mindshare in IRP, compared to Trellix’s 6.4% mindshare. Additionally, 75% of IBM users are willing to recommend the solution, compared to 90% of Trellix users who would recommend it.

IBM Resilient

Read 18 IBM Resilient reviews

1,228 Views
233 Comparison Views

75% willing to recommend

Trellix Helix Connect

Read 12 Trellix Helix Connect reviews

1,130 Views
136 Comparison Views

90% willing to recommend

IBM Resilient

Trellix Helix Connect

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Executive SummaryUpdated on Jul 6, 2025

IBM Resilient and Trellix Helix compete in the incident response and security operations category. Trellix Helix seems to have the upper hand due to its comprehensive features and integration capabilities.

Features: IBM Resilient offers flexibility and customization for incident response, integrates seamlessly with IBM QRadar, and handles security incidents efficiently. Trellix Helix stands out for its speed, AI capabilities, and broad integration spectrum, with ease of querying logs and email attack prevention.

Room for Improvement: IBM Resilient needs better third-party integration, more competitive pricing, and enriched incident analysis. Trellix Helix requires improvements in its user interface, rule management, and cloud connectors, with suggested enhancements in configuration and support.

Ease of Deployment and Customer Service: IBM Resilient focuses on on-premises deployment with generally reliable support, though occasionally slow. Trellix Helix offers cloud-based and hybrid solutions, with support sometimes inconsistent due to organizational changes.

Pricing and ROI: IBM Resilient has costly licensing favoring large enterprises, with challenges in calculating early ROI. Trellix Helix, despite perceived expense, offers competitive pricing, particularly to FireEye cloud security clients. Both aim for time-saving ROI, though comprehensive assessment is pending.

To learn more, read our detailed IBM Resilient vs. Trellix Helix Connect Report (Updated: September 2025).

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Resilient

Ranking in Security Incident Response

3rd

Average Rating

7.4

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Security Orchestration Automation and Response (SOAR) (15th)

Trellix Helix Connect

Ranking in Security Incident Response

5th

Average Rating

8.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Security Information and Event Management (SIEM) (18th)

Mindshare comparison

As of October 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 8.7%, down from 11.2% compared to the previous year. The mindshare of Trellix Helix Connect is 6.4%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Security Incident Response Market Share Distribution
Product	Market Share (%)
IBM Resilient	8.7%
Trellix Helix Connect	6.4%
Other	84.9%

Security Incident Response

Featured Reviews

Usman Bhatti

Senior Officer Security Operations Center at a financial services firm with 10,001+ employees

Simple deployment, scalable, but lacking third-party solution compatibility

Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.

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Daniel_Martins

Head of Management Security Services at NetSafe Corp

Experiencing frequent disconnections and support challenges but benefits from quick implementation and integration capabilities

The timeout of the tenant is an area that needs improvement. When investigating and gathering information from the Helix tenant for extended periods, disconnections occur. This results in lost work and the need to restart investigations due to disconnected sessions. It is problematic when progress is lost and investigations must be restarted, resulting in lost information and significant time wastage. The capability to integrate with other TIPs or cybersecurity intelligence sources could be improved to determine whether IOCs are malicious, similar to Mandiant's functionality. The capacity to reduce false positives needs improvement as we receive many alerts from Helix that turn out to be false positives upon investigation. Enhanced capability in this area would make the system more efficient and easier to use. The dashboards could be improved as customers frequently request real-time SOC dashboard displays for Helix.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is reliable in our usage."

"As a whole, the product is stable...Technical support is very good."

"Stability-wise, I rate the solution a ten out of ten...Scalability-wise, I rate the solution a ten out of ten."

"The initial setup of IBM Resilient is not that complex since my company already has a support license that we use internally. In general, the product's deployment phase is not that complex."

"IBM Resilient is scalable."

"The solution is simple to use and to integrate with IBM QRadar."

"The integration with IBM SIM and the ability to block users during brute force attacks are particularly effective."

"The solution is very easy to use."

More IBM Resilient pros

"The most valuable features include predefined use cases and threatening states."

"Trellix Helix helps prevent email attacks, like phishing and email spoofing attacks."

"We are able to block some advanced malware and other things."

"I advise other customers to choose Trellix Helix, as it improves operations significantly with more efficient responses required for various scenarios they face."

"We have started working with various customers, one of whom is particularly concerned about adjacency. We have identified several use cases where automation is possible."

"It is kind of simple and very easily deployable. You can start working with it very fast."

"I like that it's easy. It's got the protection set up, and we can see whatever is required. We write our own rules and the rules that we can input. I think it is good."

"The best feature of Trellix Helix Connect is its quick implementation."

More Trellix Helix Connect pros

Cons

"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."

"One thing to improve is how it handles data formats, which currently might require scripting for conversion to CSV before uploading."

"IBM Resilient is quite complex, including its configuration."

"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."

"What could make IBM Resilient better is if IBM increased the number of built-in integrations with different products from other vendors or third-party products."

"The integration could be improved so that it is easy to integrate with other solutions."

"Its price needs improvement."

"The product must provide more integration with other tools."

More IBM Resilient cons

"While we have top customer support and this solution is highly beneficial, there is room for improvement due to the fusion of McAfee and FireEye, which has caused some lapses in support."

"It should have more cloud connectors. It could also be cheaper."

"There is room for improvement in the integration capabilities of third-party tools."

"Sometimes the rules are disabled by FireEye, and we basically get it after the patch. I think there needs to be a better way of creating the application rules. I would like to see better pricing for our licensing."

"We have certain challenges with integrating the SOAR platform with multiple vendors."

"Trellix Helix's configuration and learning could be improved to identify normal traffic from abnormal and to identify trusted domains."

"FireEye Helix would be improved with the option of an on-prem version, which they don't currently offer."

"Trellix needs to address the price for the product to be more appealing to customers."

More Trellix Helix Connect cons

Pricing and Cost Advice

"There is a license you need to pay for in order to use this product."

"It is very expensive."

"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."

"Pricing for the solution is good, in my opinion."

"We could create unlimited users using the license we had purchased."

"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."

"The licensing cost for IBM Resilient is not too expensive, but it's not affordable, so it's moderately expensive. Regarding price, I'm rating the solution seven out of ten. The company pays for the license yearly, based on the number of users. Apart from the cost of the license you need to pay for each user, you also need to spend an initial investment for the base platform. You also have to pay for IBM Resilient support."

"The cost of the product is quite high."

More IBM Resilient pricing and cost advice

"I rate Trellix Helix a five out of ten for pricing."

"It could be cheaper, but that applies to every product."

"The price could be better. But I think it's rightly placed when we buy everything in one shot, and we get some discount for that. That's how we basically plan our deployment, and it's holistic. We pay for the license yearly."

"FireEye Helix is a little expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

35%

Computer Software Company

Comms Service Provider

Manufacturing Company

Comms Service Provider

18%

Manufacturing Company

13%

Computer Software Company

11%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	2
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	7

Questions from the Community

What do you like most about IBM Resilient?

It is a stable solution...It is a scalable solution.

See all answers

What is your experience regarding pricing and costs for IBM Resilient?

I am not the one in charge of pricing, so I am not sure about the costs.

See all answers

What needs improvement with IBM Resilient?

Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.

See all answers

What is your experience regarding pricing and costs for FireEye Helix?

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

See all answers

What needs improvement with FireEye Helix?

See all answers

What is your primary use case for FireEye Helix?

We use Trellix Helix Connect because it is a SaaS solution. I think it has its own infrastructure rather than AWS or another provider. We use the Helix SaaS and a component called Evidence Collecto...

See all answers

Comparisons

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Compared 25% of the time

Splunk SOAR vs IBM Resilient

Compared 19% of the time

IBM Security QRadar vs IBM Resilient

Compared 14% of the time

Fortinet FortiSOAR vs IBM Resilient

Compared 9% of the time

Proofpoint Threat Response vs IBM Resilient

Compared 9% of the time

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Splunk Enterprise Security vs Trellix Helix Connect

Compared 24% of the time

Rapid7 InsightIDR vs Trellix Helix Connect

Compared 11% of the time

OpenText Behavioral Signals vs Trellix Helix Connect

Compared 10% of the time

USM Anywhere vs Trellix Helix Connect

Compared 9% of the time

Microsoft Sentinel vs Trellix Helix Connect

Compared 9% of the time

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Product Reports

Buyer's Guide

IBM Resilient

September 2025

Download IBM Resilient product report

Buyer's Guide

Trellix Helix Connect

September 2025

Download Trellix Helix Connect product report

Also Known As

No data available

FireEye Helix, FireEye Threat Analytics

Overview

The Resilient Incident Response Platform (IRP) is the leading platform for orchestrating and automating incident response processes.

The Resilient IRP quickly and easily integrates with your organization’s existing security and IT investments. It makes security alerts instantly actionable, provides valuable intelligence and incident context, and enables adaptive response to complex cyber threats.

IBM

Trellix Helix Connect is known for its seamless API integration, automation capabilities, and efficient data correlation. It offers robust solutions in email threat prevention and malware detection, catering to cybersecurity needs with a user-friendly query language and extensive connector support.

Trellix Helix Connect integrates incident response, centralized SIEM tasks, and data correlation using native support for FireEye products. It rapidly handles alerts, enhances ticket management, and prevents network attacks. Its XDR platform supports a wide range of environments, providing DDI and IOC feeds for comprehensive data, email, and endpoint security. Users appreciate the deployment and API integration, but improvements in graphical interface and pricing could increase satisfaction. Additional infrastructure enhancements and optimized support can address current challenges resulting from recent mergers.

What are the key features of Trellix Helix Connect?

API Integration: Simplifies data exchange with easy-to-use APIs.
Automation: Offers strong automation for efficient threat management.
Swift Deployment: Enables rapid setup in diverse environments.
XDR Platform: Facilitates data correlation for comprehensive threat insights.
Email Threat Prevention: Protects against phishing and email threats.
Advanced Malware Detection: Identifies and mitigates complex malware.
AI Capability: Boosts incident resolution with intelligent analysis.

Which benefits should users consider while evaluating?

Improved Threat Detection: Enhances security with advanced threat prevention.
Operational Efficiency: Streamlines incident response with automation and query enhancements.
Scalability: Supports broad environments with over 400 connectors.
Adaptability: Predefined use cases increase utilization efficiency.
Cost Effectiveness: Potential for ROI with streamlined operations and integration capabilities.

Enterprises utilize Trellix Helix Connect for its ability to manage managed detection and response services, logging, and ransomware/ phishing mitigation. It operates efficiently in restrictive environments, enabling cybersecurity functions in industries requiring robust data, email, and endpoint security strategies.

Trellix

Sample Customers

Golden Living, Health Equity, USA Funds

Police Bank, Verisk Analytics, Teck Resources

Buyer's Guide

IBM Resilient vs. Trellix Helix Connect

September 2025

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