Service and Support
HCL Digital Commerce boasts a commendable technical support structure. First-level assistance is rendered through IBM partners, with IBM providing strong second and third-level support. Many express satisfaction, highlighting the dedicated, 24/7 availability of knowledgeable tech teams. However, some encounter challenges transitioning from version 8 to 9, citing the need for more comprehensive resources tailored for business users alongside their technical documentation.
Deployment
HCL Digital Commerce's initial setup is viewed as complex by many users, particularly for those new to the platform. While some find deployment straightforward and predictable with Docker, others require assistance due to the customizations needed. Experienced users find the process easier, though emphasis is placed on requiring an understanding of the environment. In some instances, the implementation can take up to a year, necessitating a team for deployment and maintenance efforts.
Scalability
HCL Digital Commerce is noted for its strong scalability, accommodating growth from managing a single store to overseeing multiple global operations. Its flexibility supports various business models, enabling B2C, B2B, and more complex models like B2B2C. The Kubernetes-based approach enhances scalability by allowing easy addition of pods as traffic increases, differing from earlier versions that required more application servers. Users from enterprise companies report no major issues, highlighting its suitability for large-scale businesses.
Stability
Users consistently report no stability issues with HCL Digital Commerce. It has been in use for more than a decade and is described as very stable. Most users have not experienced any stability problems, suggesting reliable performance. One rates its stability nine out of ten, further confirming its dependability. No negative feedback concerning stability was encountered among users, indicating strong satisfaction with its robustness.
