Service and Support
Google App Engine's customer service and support receive mixed input. Some users commend the prompt responsiveness and efficient problem resolution, especially from partners or with enterprise accounts. Meanwhile, others note occasional delays and limited responsiveness, particularly with complex issues. Users appreciate the self-help options and find Stack Overflow useful. Ratings range from two to nine, indicating variability in experiences. Documentation is generally well-regarded, although not all users engage directly with support services.
Deployment
Google App Engine's initial setup is generally straightforward for many users, thanks to comprehensive documentation and native integrations with services like Cloud SQL. Although the complexity varies, especially for non-web applications or multiple service deployments, deployment is typically quick. Some users report difficulties if they lack understanding of the architecture or when additional steps like IDE plugins are necessary. Initial deployment may take longer, but subsequent ones become more efficient.
Scalability
Google App Engine is recognized for its effective scalability features. Users appreciate its auto-scaling capabilities, highlighting minimal issues with traffic management. Some mention that the flexible instances have deployment delays, yet integration with third-party applications remains smooth. The scaling design requires little configuration. Companies with varied user bases, from small businesses to larger systems handling significant data, find the platform handles demands efficiently. Certain users rate scalability very highly, indicating satisfaction with automatic and manual scaling options.
Stability
Google App Engine exhibits high stability according to feedback. Users report minimal issues, with rare disruptions mainly resolved quickly. No significant stability problems have been observed, even with long deployment times, large code bases, or network complications. It requires minimal maintenance, although expected updates like Python upgrades are necessary. Feedback generally rates its reliability between eight to ten out of ten, reflecting confidence in its consistent performance since its introduction in 2008.