Dayforce HCM Reviews

Our use case is for the core human capital management stack such as personnel administration, payroll, time and attendance, benefits administration, employee self-service, reporting, and analytics. We're a local government organization and customers of Ceridian. I'm the director of enterprise financial systems.

Dayforce has given us near to real-time access to time sheets and clockings since it has an integrated time and attendance module. Within six minutes of someone clocking in, we can see them on the timesheets. Dayforce has enabled us to smooth out our payroll system so not everything is happening at the end of the payroll cycle. We can see the impacts during the week and make it a lot more manageable. It's also been helpful for benefits administration with employees being able to file life and work events online. They can access their pay stubs, request leave, change their address, update their direct deposit details, and other things. We've become much more efficient, and much less paper driven.

I think the time and attendance payroll and benefits administration have been very solid and have improved our efficiency quite a bit. On the employee side, the adoption of mobile has been very high so they can easily see their pay, their requests for time off, and those types of things. They can do that through the website or through their mobile, and we have around one-third of our employees using the mobile app.

The management and reporting of the GL costing could be improved. We're public sector, and that's a very basic feature right now to see fund and grant labor costs across the enterprise. They are reportable, but separated by pay group. Position management has seen a great increase in functionality since we implemented it. We included work for a custom report for EEO-4 in our implementation as there was not an out of the box.  

We've been using this solution for close to three years. 

The stability is good, we meet all our uptime requirements. Ceridian is generally responsive if there are issues. Whenever SLA response times didn't meet standards, Ceridian willingly addressed them. 

New users are added automatically as we hire. It's a seamless process that is integrated with the onboarding process. We have 10,000 employees and they are all self-service users. In addition, we have 200 other users with back-office roles. 

For level-one issues that affect our payroll or our ability to get the payroll out, they're very responsive. They follow the sun model, so they hand off and continue to work on your issue until it's resolved, even if it takes 24 hours. For less complex things there's a lead time required, generally about four weeks if you need project-level work.

Positive

We previously had an in-house legacy system. We switched because we wanted a more modern interface, APIs, ad hoc reporting, analytics, and a web-based system. Our old system didn't have any of that. We use electronic workflow and document management in Dayforce, and our old system didn't have that either.
We assessed 14 different options and went with Dayforce mainly because of the integrated time and attendance. The other products all required us to get a third-party solution; whether it was Workday, Oracle, SAP, or ADP, they required third-party solutions for time and attendance. ADP was unable to meet our payroll time frames and suggested we move our payday. That would have been a difficult negotiation with six different unions. Dayforce offers a fully integrated time and attendance which helped us manage our complex bargaining unit agreements, both union and non-union. 

I was part of the implementation team. Our payroll is complex because we're dealing with multiple bargaining units, each with its own calculations and accruals for pay and time. I think it's fairly easy to administer in terms of security and making changes. It's a web-based solution, pure software as a service so there was no software to install and we just gave everybody a link to access it in the browser. Ceridian carried out our implementation and it took 13 months to get it to our 10,000 users. That included a three-month delay due to COVID stay-at-home happening right in the middle of our project. 

The vendor team at Ceridian did the heavy lifting for the initial configuration. They took the items from the discovery phase from our bargaining until agreements and were able to configure them into the product for us to unit test, then test again during UAT and parallel processing stages. 

Our focus was more on modernization than cost savings. The ROI is that we're offering our employees 21st-century technology, like mobile applications and web services, things that new employees would expect from a modern employer. We are more efficient in getting the payroll out on time and our accuracy has improved. We are mostly able to configure versus reprogram when benefits, pay policies or leave changes occur due to contract renegotiations or MOUs. 

The implementation cost of Dayforce was significantly less than Workday as was the overall cost of ownership for five years. For extended support or additional professional service hours above and beyond the standard maintenance agreement, there is an additional cost. There are small additional charges for adding tax jurisdictions to manage services and some small minor charges for direct deposit recalls or if an employee closes their bank account for direct deposit, and we have to reconcile that.

Workday was the other finalist. It was a good product, but Dayforce had an overall better evaluation for functional fit for what we needed at the time and less total cost of ownership. 

It's important to understand your processes, where you're weak links are and what you want to improve. Once you're in the project, it's a fairly high pace so if you can have a dedicated project team that would help. We were unable to do that so people had to juggle their day job, with their project job. Allow additional time for testing and make sure that you have a comprehensive amount of testing scenarios.

I rate this solution eight out of 10. 

I use the solution in my company for most of the work except for performance reviews and talent acquisition. My company uses the tool for its benefits, like HCM, payroll management, and time off requests.

The tool is more about improving the whole process in our company. In our company, the tool keeps us alert on many things before we work on the payroll, making the whole process of conducting audits easier for us. It allows us to spend much less time to do our audits compared to other systems, which take more time. Ceridian Dayforce HCM is my favorite tool.

I like the fact that the tool provides a comparison tool between the benefits that it offers, allowing users to elect or choose the benefits they want to use.

The benefits offered by the product have improved a lot because earlier, the tool did not offer the option for enrollment through the mobile, but now they do allow it. The users have to put in the effort to set up the option for benefit enrollment through the mobile separately instead of just having it come from the platform. I like the compensation module because users can set up different cycles or use the old compensation plan. The tool has improved a lot, but it is not very user-friendly.

The product's user-friendliness is an area with certain shortcomings where improvements are required.

I would like the tool to keep up with everything from a compliance perspective. In California, there are specific compliance requirements to be followed. My company wants to ask Ceridian Dayforce HCM to let our employees review their time sheets and approve those before they go to the manager since it is not something that can be done currently with the product.

My only concern is that ADP Workforce Now is not a user-friendly product, making it an area where improvements are needed.

I have been using Ceridian Dayforce HCM for three years. I use the solution's latest version.

The solution has a lot of glitches. Stability-wise, I rate the solution a seven out of ten.

I rate the technical support a seven out of ten.

Neutral

I have some previous experience with Paycom and ADP Workforce Now. My company chose Ceridian Dayforce HCM over Paycom and ADP Workforce Now.

The product's initial setup phase was not too hard. The problem arose when I discovered that certain stuff was incorrectly set up in the product. For one of the projects, our company had to be separated from our parent company. We had to inherit everything from the parent company, but the team made some modifications, for which I was not very happy since there were a lot of resource settings to be done.

The solution is deployed on an on-premises model.

I have not seen any return on investment from the use of the solution, considering the payments I need to make to maintain the system. If I want to start working on a new project with Ceridian Dayforce HCM, I need to pay separately for the tool so that I can use it for those projects.

Recently, I feel like the tool has changed its process, meaning when a project gets assigned to somebody, it takes forever to get assigned. When the tool needs to work on something, it might take seven months to get it completed for its users to be able to use it, which makes users feel like the solution is a waste of money and time.

Earlier, the price of the product was reasonable. Under present circumstances, the price or cost of the product has been increased.

My company evaluated options like Paycom, UKG, and Workday against Ceridian Dayforce HCM.

The tool has improved our company's payroll processing efficiency because it can catch onto anything in advance, so it is much easier than many other systems. The tool is sufficient for our company.

My company does not use Ceridian Dayforce HCM to streamline our talent management and onboarding processes. My company uses iCIMS for talent management and onboarding processes.

The reporting tool is very advanced because we are able to customize it in our company. When it comes to the dashboard, I think Ceridian Dayforce HCM needs to work actually a little bit more only because it is not linked to the real-time database, and there is a separate database that it is linked to, and I have to wait to look at a dashboard that doesn't get updated. In real-time, I have to wait until the background job happens overnight to see the most updated results.

The tool's mobile app experience enhances the efficiency of my daily tasks as it is a very nice option because our company's employees use the mobile device to clock in and out at work, along with the area related to payments. The tool has improved a lot in the area of its mobile application, especially considering its added security features, like single sign-on capabilities. There is no need to use a login option separately since users can just directly log in to their accounts using the mobile application. I like the mobile application since it is self-explanatory and doesn't need much instruction from our end to help our employees use the product.

When the compliance part makes any updates in the area of reporting, the product fails to comply with such updates when the reporting part in the tool is updated. The aforementioned area is a cause of struggle for our company.

ADP Workforce Now's reporting portion includes the invoices and standard onboarding tools that support specific aspects of the business. Ceridian Dayforce HCM is a really nice system.

I rate the overall tool an eight out of ten.

We have used Dayforce HCM for our HR functionalities and for the learning module over the last five years. We actually just migrated to a new learning management system.

Dayforce HCM did help support our learning culture development, as it introduced our workforce to a learning management system for the first time. However, after a while, people started getting frustrated with its limitations.

The product has a pretty clean look. It's easy to upload content and generally easy to update content. It introduced our workforce to the concept of a learning management system.

Customizing the home screen was difficult; I could not remove certain tabs that were irrelevant to our users. The search functionality is poor as there's no way for administrators to tag keywords to training courses, making it hard for people to find content. Additionally, there is no way to send a direct link to training if someone asks about it. The reporting is subpar; you can only report by course and not by person unless you go into specific Dayforce reports, which do not match the fields in the learning module. The support is also terrible, with slow response times and a lack of useful knowledge-based articles.

We have been using Dayforce HCM since 2019.

The technical stability of the product is good, but sometimes it is slow. It doesn't time out or shut down, but high web traffic can cause delays. The overview page can take up to two minutes to refresh, frustrating users.

The support is awful. When you put in a ticket, it takes about two weeks to get a response. Their support hub is difficult to navigate, particularly for the learning portion. Setting up a support call through their system is challenging because available times often disappear quickly.

Negative

We did not have a learning management system before implementing Dayforce HCM.

The initial setup was challenging, probably due to how the implementation team at that time understood our needs and the features we wanted.

I did not have contact with the implementation team at the time the system was adopted, so am unable to comment.

The Learning Module add-on to Dayforce HCM was relatively inexpensive per user compared to other LMS’s.

I would not recommend this product to other people. When we wanted to migrate, we realized there was no straightforward way to download our training materials. There was going to be an unreasonable cost for that service, so I decided to manually provide the content, which I had saved locally, to the new vendor.

I'd rate this solution two out of ten.

I wasn't part of the company when the solution was purchased. I was brought into the company later on to implement it. The solution was procured just before the pandemic. It proved quite useful during that time for onboarding and recruiting purposes, after which the company got involved in a lot of hiring. We managed the onboarding and recruiting process quite well because of the onboarding module in the solution. Though with the solution, even if it is all in one place now, sometimes it may seem a little complicated. But if one takes their time and goes through all the courses related to the solution, it can be a great piece of software.

I like that the solution offers all the necessary tools in one place, especially the forms available within the solution. In the past, when paper forms were utilized, there was always a risk of losing them. Having been in the human resources field for around 25-30 years, I have come a long way in the industry. Previously, we had to rely on a paper trail which was quite cumbersome. As an administrator, it took away my whole job. So, I had to learn to adapt quickly to great software like Ceridian Dayforce HCM. Also, I like how everything was linked together in the solution. All the information is available from the moment you apply, and it flows seamlessly throughout the software, including your profile, learning, and all other aspects of talent management. The suite of programs available is comprehensive, which is an improvement from the past, where one would have to use separate software for different functions like onboarding and talent management.

One area to be improved is the solution's reporting function, which can be cumbersome. In contrast, other software, such as Replicon, offers a drag-and-drop feature to create a report quickly and easily. This feature is not available in Ceridian Dayforce HCM, where obtaining a report requires a long, drawn-out process. Furthermore, obtaining specific desired features without knowledge of the scripts can be challenging. If one lacks this knowledge, they must turn to support, which can charge the company for reports. This issue is problematic because reporting should be included in the product, given that metrics are crucial to businesses and the solution drives workforce planning.

I have been using Ceridian Dayforce HCM for three years. In my previous company, we were using the solution's latest version. We also ensured that we update it whenever a new update is available. My company was a customer of the solution.

Ceridian Dayforce HCM has always been very responsive in addressing any issues. In the past, I encountered a bug in a test environment which caused some problems for me. However, Ceridian Dayforce HCM quickly resolved the issue once we identified it. I have not encountered many bugs, and in the rare instances where problems occurred, Ceridian Dayforce HCM promptly fixed them. Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution an eight out of ten. At one point in time, around 280 people were using the solution in our organization, of which all, including me, were end users. Also, we had a couple of administrators, five or six.

The technical support provided by the solution has generally been very good. However, there was a brief period in the past three years when it was difficult to reach the support team. Nonetheless, once we connected with them, they promptly resolved our issues. Additionally, what I noticed about their service was that they didn't just help with one problem. If there were other issues, they would ask about them and assist as needed. They made sure everything was working correctly before ending the call. If I had additional questions, I was always ready with them, and the support team helped address them or direct me with the right suggestions. Overall, I found the support team to be knowledgeable and helpful. I rate the technical support a ten out of ten.

Positive

Unfortunately, I wasn't there during the solution's initial setup process. However, I was told that the setup process wasn't that bad. So, since it was done with the help of a good implementation specialist, there were no issues with the initial setup phase.

I believe the initial setup phase occurred over a couple of weeks. Also, the solution was deployed on the cloud.

Considering factors such as time, money, and resources, using the solution had provided our company with a significant return on investment. With the solution, everything was consolidated into one place, allowing me to retire from my role as administrator and take up the role of the coordinator of the system. I also could focus on other responsibilities in the organization. I no longer had to worry about managing forms and processes separately, as everything could be handled efficiently on Ceridian Dayforce HCM. In the past, a lot of time at work was spent trying to put everything together in one place. However, Ceridian Dayforce HCM can easily function with whichever third-party provider you prefer. This makes the process simple and quick if necessary, and the return time on getting resumes is candid and rapid. Therefore, one good thing about this product is the quick turnaround compared to relying on just one system. It is a very good product. Statistically, I have seen an ROI of ten percent since it is a small company.

I rate the solution's pricing a seven on a scale where one is the lowest and ten is the most expensive. The solution is for very large enterprises. However, I don't know if Ceridian Dayforce HCM would be a great fit for smaller organizations. It is too much of a program for a small organization.

If I were to advise others considering using the Ceridian Dayforce HCM solution, I would say that it is a great piece of software, particularly for large enterprises, including international ones. The solution helps maintain consistency across human resources, regardless of the jurisdiction they fall under. In short, it can help ensure consistency across all business areas. Also, I won't say that small businesses shouldn't use it. Smaller businesses would do well with the use of the solution. Large businesses having a thousand employees should use the solution.

The solution is comprehensive and includes an LMS, eliminating the need to acquire one separately. It requires only minor adjustments, and the help portal allows users to submit improvement ideas. I have personally used this feature and felt like I was a part of the development process in a big software company. Also, the software is continually evolving and adding new ideas, such as AI features that will assist recruiters and HR managers in generating reports to improve hiring processes. So, the solution has a great future ahead.

I look forward to seeing what the Ceridian Dayforce HCM solution offers in the future. Overall, I rate the solution a nine out of ten.

We use the solution for Core HR, Onboarding, WFM, Performance Management, and Payroll. It has a variety of modules. 

We were able to streamline our processes, enhance our reconciliation tasks, and implement same day ACH onto pay cards. 

The continuous calculations are great.

It offers great functionality. 

Employees can take any percentage of their pay that they've earned on the WFM side. There is a good pay-on-demand option.

The initial setup is easy.

The reporting could be improved. It needs to be simplified. It can be a bit complex.

I've used the solution on and off for almost ten years. I was involved with implementations and client support as a consultant and practitioner. 

Technical support is excellent. I have been pleased with the level of support on offer. 

Positive

Yes, the solution was outdated and cumbersome.

The solution is very easy to deploy and configure. It's not overly complex. 

We had both. The vendor team was excellent and experienced in large scale enterprise companies. 

It's not part of my scope of work. Every company would have a different threshold in terms of measuring pricing.

Yes, our evaluation included UltiPro and Workday.

I was an end-user and customer and now a Ceridian Implementation Consultant.

I'd highly recommend this solution over all other products.

I would give the solution ten out of ten. It has great functionality and is an all-in-one solution.

The solution's payroll portion is very streamlined. Ceridian Dayforce HCM has much better payroll processes than ADP Workforce Now.

The solution's dashboards and geofencing could be improved.

Typically, a lot of systems have a special reason code for every field. In Ceridian Dayforce HCM, the reason code is the same section that updates different fields. If you have a new hire and they get a promotion, you will return to the same list and enter those in, which is very confusing.

I have been using Ceridian Dayforce HCM for three years.

I rate the solution an eight out of ten for stability.

I rate Ceridian Dayforce HCM an eight out of ten for scalability.

We previously used ADP Workforce Now and Paycom.

The solution’s initial setup is not too hard.

I am using the latest version of Ceridian Dayforce HCM.

Ceridian Dayforce HCM has streamlined our HR and payroll processes. Since it catches all the retros for us, we don't really need to enter a retro code. It automatically looks for and captures anything entered after payroll has run. The solution has a very nice mobile app feature, which has most improved our employee experience.

The solution's real-time reporting and analytics have impacted our decision-making. We're able to schedule reports and have those submitted automatically to managers instead of them having to wait. Also, we're able to set up rules to give access to reports by a role versus a person, which is really great. It makes it easier to find a specific role when multiple people are under that role.

Ceridian Dayforce HCM is a very good solution and integrates well with other systems. The solution won't have all the compliance a state requires to implement.

Overall, I rate the solution an eight out of ten.

In our organization, we use the solution for the processes concerning payroll, recruitment, timekeeping reports, and managing our global payroll.

Feature-wise, it is a valuable solution having everything, especially its ability to do the payroll processing for Canada and US.

The connections, specifically the import and export connections, in Dayforce Connected Pay which manages global payroll processing, need improvement. The reporting function in the solution needs to improve.

Making the solution more user-friendly is one of the features that I would like to add to the solution to make my life easier.

I have been using Ceridian Dayforce HCM for nine years. Though I am not sure, I think I am using the latest version. My company is a customer of the solution.

Ceridian Dayforce HCM is a stable product.

Ceridian Dayforce HCM is a scalable product. So, there are 20,000 people, including the users and administrators, who are using the solution.

I have contacted the solution's technical support many times in the past. So, I rate the technical support an eight out of ten.

Positive

I think the pricing and licensing part of the solution depends on one's negotiation skills. In terms of pricing, the product is expensive. However, it is crucial to take into account the manner in which the solution will be utilized and the availability of other alternatives. Therefore, the cost of the solution is considered relative in nature, which implies that one individual may perceive it as expensive while another may consider it inexpensive. Hence, it can be said that the perception of the price of the solution varies from person to person. So, I cannot judge what would be considered expensive by a company.

The solution's initial setup was difficult. Also, the solution's initial deployment took around six months.

Considering the ROI angle, I would say that the solution is worth the money.

I would recommend the solution to those planning to use it for the first time. It is a solid product in which you can add or accommodate details of other countries while dealing with some difficulties. After considering the improvements required in the solution, I rate the overall solution an eight out of ten.

We use the solution for typical HR functions like payroll, performance management, and time tracking. 

We used the solution to do a lot of performance management during the review cycle and it helped us alleviate the administrative burden.

I would like the solution to improve its customer service communication. 

The solution is stable but we had a couple of issues periodically that weren't constant interruptions. 

The solution is very scalable since we can have hundreds of employees as users. My company had 120 users for the product. 

I would rate the product a seven out of ten. 

We are a consulting company with multiple clients and several thousand employees. Dayforce is a central place to store all HR-related things. It covers HR data, payroll, and various HR modules. 

The biggest benefit is the integration of payroll data. It helps us effectively manage overtime and payroll, saving us so much money.

Configuring your HR policies and rules is straightforward. 

Dayforce has its gaps like every HR system, but nothing comes to mind at the moment. 

I have used Dayforce HCM for about three years.

Dayforce is scalable. 

Ceridian support is excellent. They've built a relationship with us, and there's a structure in place. 

Setting up Dayforce isn't difficult. It depends on who does the implementation, but we get a lot of guidance. I have no issue because I've done it before, and it has built-in tools to help you implement it. It can be deployed in-house or with the help of a third-party consultant. It depends on the client's requirements. 

Dayforce is worth what we pay for it. If someone is late or absent, you can account for it. We save overtime and other payroll costs at the end of the month.

I rate Ceridian Dayforce HCM nine out of 10. If you get the payroll policies set correctly, Dayforce requires no manual intervention, so you save on admin costs. When using Dayforce, the critical thing is to get your project team organized and have all the resources you need to operate it because it requires some work. You need to incorporate training and change management to make this project successful. 

This system is our main HRIS and payroll provider. We have two separate payrolls, one for our hourly staff and one for our salaried staff. 

Cloud-based systems are more convenient than the previous desktop system we used. The system still has a lot of bugs that need to be fixed, but it seems as though all of the payroll providers have similar issues. 

The fact that the time and attendance system is built into the HRIS is very valuable because, in the past, we had to use two different systems. 

The product they sell you is not the end product. Many things are presented as though they will be included with the system but then require costly upgrades.

Our implementations have been terrible. It's all smoke and mirrors. 

We've been using Ceridian for about eight years, but we switched to the HCM system about four years ago.