Citrix Endpoint Management Reviews

For mail containerization, Citrix Endpoint Management is very good, for document reading is very good, and if I have in-house applications, then if I want to publish them without compromising the data, then it's very good.

The containerization application helps organizations because these days every user has mobiles, so organizations try to push these corporate applications to personal devices, ensuring that the data should not leak; this endpoint management software helps organizations to containerize all the applications on personal devices as well.

This product promotes the BYOD concept because users don't want to carry multiple devices, and Citrix Endpoint Management very well deals with personal devices without compromising data, which is the major use case of this product.

I would assess the technical support of Citrix as a seven from 1 to 10.

Positive

Since we are service providers, we don't need to be certified; if the customer is certified, then we're fine; it totally depends on negotiation, how much the customer pushes Citrix to get the price, and we got the margin; hence, the better the price, the better the margin for us.

On a scale of 1-10, I rate Citrix Endpoint Management an 8.

Whenever I need to check my email with my mobile phone, Citrix Endpoint Management is essential for our firm. Without this solution, we cannot access our email system from our mobile phones.

Citrix Endpoint Management is just another mobile device management solution. It does not have any particular features that stand out as better or worse than others. The major concern for us is the change from a perpetual license to a subscription-based model, which has removed the financial benefit we previously had.

The main issue is the change from perpetual licenses to subscription-based ones, which has increased our costs significantly. Additionally, the user interface is not easy to use. There are also performance issues, such as slowness when opening emails compared to other solutions like Microsoft Intune.

I have been using it for four years.

The solution's stability is below expectations. Although I rate stability as seven, I am not satisfied with it. The performance could be better, and there are concerns about Citrix's capacity to improve it due to their focus on other, more popular solutions.

In terms of scalability, I would rate it six or seven. While I did not have much trouble using it on my Android phone, my colleagues using iOS have faced issues, such as logging problems requiring frequent password entries.

Technical support for Citrix Endpoint Management is not satisfactory. Without proper explanations for resolved issues, like the recurring email login problem, communication with clients needs improvement.

Negative

Previously, we considered using Microsoft Intune and Samsung Knox. However, Samsung's solution was not feasible for us as it does not work well with iOS devices, which half of our users prefer. At the time, Citrix Endpoint Management offered a relatively cheaper option.

The initial setup was difficult, probably rating two or three on a scale where one is most difficult. Without engineer support, setup is challenging.

We have one person in charge of maintenance, backed by Citrix's local partners. We focus on response time rather than the number of people they employ.

The ROI is almost zero due to the change in licensing from perpetual to subscription-based, requiring a write-off of assets from our general ledger.

The cost has increased significantly from what was previously three or four out of ten to approximately nine, as the switch to subscription-based licensing has made it much more expensive. It is now about three times more than what we used to pay.

We evaluated Microsoft Intune and Samsung Knox, but Samsung Knox was not an option due to its lack of compatibility with iOS devices.

I would rate Citrix Endpoint Management as two out of ten overall, due to the policy changes and the lack of significant features or stability improvements. The fact that it takes a few seconds to open an email does not leave a good impression.

We use Citrix Endpoint Management for mobile device management and endpoint management, specifically focusing on shared devices where user accounts can be utilized without needing many licenses.

For us, Citrix Endpoint Management allows the use of user accounts without requiring many licenses if multiple units share the same accounts.

We have found the ability to manage user accounts on shared devices valuable as it reduces the need for multiple licenses, which saves costs.

The iOS version updates do not work as well as I would like. The units are not updating the operating system as specified in the policy.

I have been using Citrix Endpoint Management for ten years.

The solution is stable, though there are occasional restarts, which are not critical.

We haven't had any problems scaling the solution to meet our requirements.

The support from Citrix has been satisfactory, and I would rate it quite good.

Positive

We use Citrix Endpoint Management and Intune for different purposes: Citrix for shared devices and Intune mostly for computers.

The initial setup is relatively easy, and one person can usually handle the installation.

One person's office is enough for the installation.

I don't come from a financial background, so I haven't personally calculated the return on investment.

For this client, the solution has been quite cheap.

We also work with Microsoft Intune and use it mostly for computer management while Citrix is used for mobile devices.

It's beneficial when you have many clients with shared accounts on shared devices, as it minimizes the number of licenses needed.

I'd rate the solution eight out of ten.

Citrix Endpoint Management offers a unified endpoint management solution, allowing central management of a diverse range of endpoints, including mobile devices, laptops, desktops, and IoT devices. 

We provide support from a single console, streamlining operations and enhancing security for all endpoint devices. We ensure an optimized user experience and offer flexible deployment options, including on-premise, cloud, and hybrid models. 

Additionally, we handle remote management, troubleshooting, application management, device lifecycle management, data protection, compliance, and integration of IT services.

We have a variety of monitoring tools, including our proprietary ones, to track all user experience parameters. We engage in proactive monitoring and if a user consistently experiences issues connecting to their virtual applications, we immediately address and resolve these issues proactively.

One key feature is secure application delivery, which enables the secure delivery of mobile and web applications to end-user devices. This ensures data protection and compliance with corporate policies.

Application management is quite flexible. It allows secure delivery of applications to endpoints, enabling users to operate applications on the go. They can perform tasks such as approvals directly from their mobile devices, as we deploy corporate applications onto their devices and manage them securely by deploying remote policies.

The product has matured significantly over the last five to six years, presenting few drawbacks. However, Citrix often depends on other services like backend data centers, network security, and application firewalls. Issues in these areas can be misinterpreted as Citrix issues by users. 

In reality, Citrix relies on these backend services, so challenges often lie at the backend level, whether with applications, firewalls, or networks, due to these dependencies.

I have been working with it for more than 15 years. 

We work with Citrix Endpoint Management among other Citrix components, including Workspace, Gateway, NetScaler, and more. We are service providers.

The product is stable, so I would rate it a nine. It's a mature technology.

The product is inherently scalable and designed with a modular architecture to accommodate an increasing number of users as required. Therefore, I'd rate its scalability as nine to ten, with nine being the highest.

I have worked with many customers on various solutions.

For P1 and P2 issues, if we contact the best support team, I would rate it as an eight. 

However, for P3 and P4 issues, I'd give it a five out of ten, as there seems to be a lack of technical support for more minor issues. 

Neutral

VMware is also a part of our practice, but my focus is predominantly on Citrix, which constitutes about 80% of our management, with VMware covering the remaining percentage.

VMware excels in server-related virtualization and is considered the best in that domain. However, for desktop virtualization, Citrix is more mature. Both offer comprehensive product support and robust security features, with extensive partnerships across hardware vendors like HP and Cisco. 

In terms of cons, VMware tends to be more expensive and complex, with some degree of vendor lock-in. Citrix, on the other hand, offers a better user experience and is more flexible and scalable. 

While both platforms have their features, Citrix has less licensing complexity compared to VMware, and support quality is comparable between the two.

Deploying Citrix solutions can present several challenges. However, with proper planning and execution, these can be mitigated. We have clear deployment templates and have automated many processes. 

The primary task when approaching a new customer is to address dependencies specific to that environment. Once these are managed, we can deploy the solution seamlessly through automation, reducing the need for manual intervention and in-depth knowledge by the subject matter experts.

The complexity of the customer's infrastructure can also pose challenges. Each customer's infrastructure requires tailored deployment of our Citrix applications. Integrating with different monitoring systems and existing systems can be time-consuming. 

Scalability and performance issues may arise post-deployment in some cases. Security and compliance are significant concerns, especially for banking customers who must adhere to strict compliance regulations like PCI DSS. New users often require extensive training on access and enrollment procedures.

The licensing costs vary depending on the customer and the licensing model. We have three main types: per-user, subscription, and concurrent user licenses, plus a user-based model. 

On average, a concurrent user license costs about $300 per user, the user-based model is around $150 per year, and the subscription model is approximately $22.50 per user per month.

Overall, I would rate the solution a nine out of ten.

We work extensively with Citrix, specializing in Citrix utilization, Citrix networking, and Citrix mobility MDM. Our company is a premium partner with Citrix, managing almost ninety percent of Citrix implementations in our country. We handle the sales arm of Citrix in our region and propose Citrix solutions to our customers.

Citrix Endpoint Management has contributed significantly to our revenue. It accounts for twenty-five percent of our company's overall revenue, making it a substantial financial benefit. The solution provides users with the capability to work anywhere, anytime, in a secure manner while focusing on performance.

The ICA protocol in Citrix Endpoint Management is highly valuable, allowing efficient use of bandwidth by focusing on receiving screenshots of user actions. This feature also enhances security. 

Users can log in anytime, anywhere, using any device, which is a significant advantage. Security, performance, and stability are major benefits of the Citrix solution.

The support provided by Citrix needs improvement. The support should be more proactive, especially in critical sectors where issues are resolved slowly. Cases may take up to a month to be resolved, which is not ideal. The support service should be more helpful and responsive.

I have been using Citrix Endpoint Management since around 2013, which means I have over 10 years of experience with the solution.

The stability of Citrix Endpoint Management is good, and I would rate it as eight out of ten.

The scalability of Citrix Endpoint Management depends on the implementation type, such as machine creation service or user provision service. I would rate the scalability as seven out of ten.

The support from Citrix is not very good; I would rate it a five out of ten. It requires improvement to become more proactive and responsive.

Neutral

We have experience with various vendors and products, including VMware, Citrix, Nutanix, IBM Spectrum Computing, IBM PowerVM, and others.

The initial setup of Citrix Endpoint Management involves two main components: the management components and the image linked to the master image. The management components are easier for experienced engineers, while presenting the solution to end users and persuading them to use it takes more time.

We have a team of 12 engineers involved in the support and maintenance of Citrix Endpoint Management for our customers.

Twenty-five percent of our revenue comes from Citrix, indicating a positive return on investment.

Citrix introduced a new licensing type called the Hybrid Cloud or Multi-Cloud License, which offers customers many benefits yet also results in higher costs. Licensing costs for Citrix Endpoint Management are somewhat moderate, and I would rate them a seven out of ten.

I highly recommend Citrix Endpoint Management for its security and performance. It allows IT budgets to be utilized effectively. The return on investment reflects positively in the short term. However, be aware that support needs improvement.

I'd rate the solution seven out of ten.

We have seen improvements in compliance management on the devices.

The features are less than that provided by VMware. The tool’s battery usage was high. We received complaints from the users regarding it.

I have used the solution for more than nine years.

I rate the tool’s stability an eight out of ten. The stability must be improved.

We have implemented the solution for up to 1000 users. Cloud solutions are usually scalable.

The initial setup was easy. The configuration is moderate. The solution was cloud-based. We have very few technical people.

The solution has value.

We paid a yearly license fee.

We switched from Citrix to Intune due to the cost. VMware is much better than Citrix in customer positioning and product stability.

I have stopped using the solution. Initially, the vendor did not want to concentrate on UEM products. However, they started positioning the solution again. There are not many organizations in India that use Citrix. People must carefully evaluate the tool when they purchase it. They must look at the pros and cons before choosing the product. Overall, I rate the solution an eight out of ten.

This solution could be deployed both on-premise and on-cloud, but the on-premise solutions are being decommissioned, so everything is on-cloud only now. The customers who have their solution deployed on-premise are converting them to cloud now. 

A valuable feature of Citrix Endpoint Management is that it's stable. The stability is not a challenge among the move to the cloud. 

Citrix needs to improve the architecture. They also need to strengthen the application integration. 

They keep referring to some things to be required as security, and they keep selling the next level and on-premise separately. They should give the customer the opportunity to decide whether they want to use the next level on-premise or on-cloud, but they should not charge additional fees if the customer wants to deploy the next level on-premise because the customer is already being charged as the end user. They should allow next level on-premise optimization without any additional charges. 

I have been providing this solution to customers for almost 10 years now. 

This solution is stable. 

This solution is scalable. We have two large customers who are using Citrix Endpoint Management. 

We have had challenges with the technical support of Citrix. It's not that great. First it gets into L1 and then we take another four or five hours to get another engineer in. The time spent is more than that of VMware. The response time needs to be faster. 

The installation of Citrix was straightforward. The last installation we did was almost a year ago. It took around two weeks because of the customer's dependencies. 

We have one guy, a manager, who is capable of managing everything, Citrix Workplace, VMware Workspace ONE.

We implement this solution for customers. 

I rate Citrix Endpoint Management an eight out of ten. I would absolutely recommend it to other people. 

We provide this solution to our clients and also provide support for our enterprise accounts. We are partners with Citrix and resellers of Endpoint Management. I'm the senior Citrix system engineer. 

I think the MAM applications of the product are great, things like deploying applications, application VPN, private VPN, application gateway, split tunnels, they are all great features.

I think MDM can be improved and I think perhaps Microsoft Intune has a better MDM. When working with Citrix MDM, we still need to integrate with ABM before we can enable some of the features. I also think when releasing new functions they could update more frequently or quickly. Perhaps the cloud environment is better; some customers with on-prem Citrix MDM sometimes have to wait. The application is not always compatible with the new iOS releases and without supervised mode, we cannot disable the iOS upgrade.

I've been using this solution for a few years. 

The solution is quite a stable product with very few bugs. We have customers who have been using it since 2014 and they haven't had problems. 

It can deploy many devices, like bulk enrollment or sending the enrollment invite. It's a great feature and can scale easily. It depends somewhat on the company and organization license, but it's very scalable. 

They have a great support team and I work with them a lot. They respond quickly, they're helpful and knowledgeable about the product. 

We are the service provider and we help our customers to purchase the license. I think the cloud license is a bit expensive, and sometimes hard to sell, but I think if a customer likes the solution, it's not a big deal.

I really like the solution and have supported it for years. It meets customers' requirements. I think quite a lot of users with Endpoint Management see it as stable and capable with constantly improving features. It now supports the new iOS 15, blocking user wifi, dynamic IPs, Mac addresses, those kinds of things. I think it also updates with ADC. It's a good solution. 

I rate Citrix nine out of 10. 

Endpoint management is used for multiple things. One would be for my VPN gateway. Second, it is used for security. Using it, I do not have to put our data and our applications on laptops or other third-party devices. Data and applications are always in the data center. Endpoint Security is always the guardian and mostly always used to access patient applications — which we need extra security on. Endpoint Security helps us to accomplish those goals.  

One of the most valuable features of Endpoint Security would be that all the data is localized in a data center. It is not on the user's device. I can do so many things with it to maintain the security that it is an enhancement to our environment. For example, I can allow BYOD (Bring Your Own Device) and ensure that there will not be any data loss.  

At my level, I do not know what needs to be improved for the normal end-user because I do not really log into the devices anymore. But based on our experience — on my people's experience — I do not think there is much more left to be improved for our needs. It really comes down to how good your people are in terms of execution. If they are well-trained and if they know what their stuff, then things are going to be easily.  

We have been using Citrix Endpoint Management since January. So I have been working with it for roughly eight months.  

There are challenges every now and then with the stability, but it is never anything that we cannot fix.  

There are a lot of methods for scaling the product in use and functionality. One would be increasing licenses so that you can have more users. In terms of power, there are different scaling methods like vertical or horizontal scaling. Those are things that are easy for us to turn on at any time. We can just contact our supplier to provide us with what we need by asking for it.  

Our current users include a group of administrators which is, more-or-less, ten people. These are the ones that actually maintains the system. Then we are talking about 7,000 users who mostly use the product on a daily basis. This would mostly be the doctors and the nurses.  

I once called the president of Citrix here in the Philippines and I have direct contact with her at this point if I need it. I also have an account manager with Citrix on the supplier side. He is actually very helpful in escalating certain issues to their engineering team if there is a critical issue.  

There is not really anything that needs to be improved in the area of available documentation. I think it is perfectly done: abundant and available.  

I have used VMware as well. Which product you would use depends on your implementation and needs. For my sake and from the perspective of my business, my use case is very much aligned with what Citrix does well.  

The initial setup was a bit complex. In our case, I have the right resources on our installation team which did the install. Because they are a talented group, it was a simple process for us.  

We planned the deployment properly. We worked with Citrix and the SI (Systems Integrator) who supported us. We actually created a very good plan to have a roadmap to execute the foundation and just do incremental addition of other capabilities. It has become very easy for us to implement nowadays. We do our day-to-day start and end date processes and proceed through the ongoing deployment.  

It took us three months to do the foundation of it and now we just continue to integrate the other applications. We took an agile approach where we started with specific foundational implementations. Now we are just integrating one-by-one with the other applications that we already have in the hospital.   

We are talking about hundreds of applications so it was not something that would have ever been reasonable to think would occur overnight.   

As far as maintenance, it is really built into the daily processes. I do not think it is really necessary to take an intensive maintenance approach. Our team can take care of issues if any arise.  

Endpoint Management comes in a bundle of many other products that we bought, I can not say what the exact cost was. Whether it was cheap or expensive is actually subjective anyway. In my opinion, it is actually in a very good sweet spot. It is just in the middle of what I want to spend. It is not too cheap so that it can not do what I need it to. It is not too expensive for me so that it breaks my budget.  

When I was making my evaluation for the solution I needed, the situation was more of an emergency. I looked up reference documents to just tell me which should be in the top 10 or so of this product category. When I saw the Citrix solution was in the mix, it was good because I already had a current relationship with them. I called them up and nearly immediately — within four hours — they were able to fire up a machine for me. It was a snap decision based on availability and my previous relationship with the company, and that is basically what happened in making my decision.  

First and foremost, anyone considering this product has to gather their complete use case and know for certain exactly what they really want to do. Based on that, they can align their use-case needs with the different products in the category. From that vantage they can see which of the viable solutions actually address their requirements. The next thing to do is look at the capability to scale in terms of a roadmap. This is not only looking at the number of licenses but the other enterprise-wide capabilities as well. For example, they may need to look at capabilities for doing load balancing or doing VPNs. If a product can do all the things that you need with a simple upgrade of a license or something that is not complicated or extremely costly, then you should also evaluate the product in that light as well.  

On a scale from one to ten where one is the worst and ten is the best. I can rate Citrix endpoint management as a perfect ten. It absolutely covers our needs perfectly.  

We use this solution to deliver enterprise applications to users' mobile devices, iPads, and Android tablets.

XenMobile MAM, with inbuilt Secure Mail and Secure Web applications, is liked by our customers.

Several features in this solution are excellent.

ShareFile, in particular, is valuable with its ease of sharing, and the best category security that is in the hands of users.

• Remote control of this solution needs improvement.
• End-point management needs more features for Windows 10.
• Support for inventory management of Apple devices should be added.