Citrix Endpoint Management Reviews

Many users find Citrix Endpoint Management valuable, charging $50 for BYOD to cover costs. Feedback indicates faster communication enhances return on investment. Although some remain uncertain about exact returns, others highlight a positive impact with Citrix comprising 25% of revenue. However, some report an almost negligible return due to licensing changes from perpetual to subscription-based, affecting financial records.

Citrix Endpoint Management licensing involves varied costs, including initial setup fees of $1,800 plus annual licensing. Day-to-day expenses encompass offsite server and storage. Licensing models include per-user, subscription, and concurrent user options, averaging $300 per concurrent user, $150 per user annually, and $22.50 per user monthly. The recent shift to a subscription model increased costs, but the Hybrid Cloud license offers notable advantages. Implementation requires significant time investment, and perceived value varies among users.

• "The licensing costs vary depending on the customer and the licensing model. We have three main types: per-user, subscription, and concurrent user licenses, plus a user-based model."

Organizations primarily use Citrix Endpoint Management for managing enterprise applications on mobile devices, ensuring secure data access and protection. It facilitates mobile device management, endpoint security, and monitoring across various devices, including tablets, laptops, and IoT devices. Organizations leverage cloud deployment and support unified management from a single console, offering remote management, compliance, and IT integration. Partners enjoy significant collaboration with Citrix, handling network, mobility, and application management services.

Citrix Endpoint Management's customer service and technical support receive mixed feedback. Some users highly praise their support, citing efficient, helpful, and knowledgeable assistance, along with commendable documentation. Others, however, express concerns about slow response times and inadequate support for lower-priority issues. Escalation processes sometimes cause delays, and proactive communication requires enhancement. While certain users maintain direct contacts for rapid escalation, improvement in handling and responding to more routine inquiries is needed for broader satisfaction.

Many find Citrix Endpoint Management's initial setup straightforward, although some encounter complexities especially with MTC and tenant management. Experienced teams manage installations efficiently, often leveraging automation and clear templates. Technical challenges are usually related to customer dependencies, infrastructure, and integrations. Security compliance is crucial, particularly for banking clients. Installation and configuration can generally be handled by one individual, though support from skilled engineers may be necessary for more complex scenarios.

Citrix Endpoint Management exhibits strong scalability with numerous methods for expansion, including increasing licenses and choosing between vertical or horizontal scaling. Organizations utilizing this can easily deploy a vast number of devices and support thousands of users, primarily healthcare professionals. Scalable with a modular design, it generally receives high scalability ratings, though some note differentiation based on implementation types, with varied experiences on different platforms, affecting user experience ratings.

Citrix Endpoint Management is generally seen as stable, with several users noting occasional issues like faster battery drainage, undocumented memory requirements leading to crashes, and non-critical restarts. While some are dissatisfied, rating stability as low as seven, others give it an eight or nine out of ten. Long-term users since 2014 report few problems. There are concerns about Citrix's ability to enhance stability, as focus appears to be on other technologies.