Cisco Webex Contact Center Reviews

Users found that Cisco Webex Contact Center significantly boosted efficiency and simplified customer service management, directly enhancing client satisfaction. The investment recouped swiftly through increased productivity, improved communication, and outstanding performance tracking.

Cisco Webex Contact Center is considered affordable, particularly compared to Microsoft Teams. Pricing varies depending on the distributor and project complexity, with lower costs for fully integrated systems. Some find the pricing needs revision, while others view it as satisfactory. On-premise solutions necessitate additional investment in power and network stability. Feedback on the overall expense is mixed, highlighting diverse experiences among users concerning cloud service costs.

• "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."

Cisco Webex Contact Center is primarily used for meetings with partners and customers, facilitating internal and external deployment. It allows organizations to collaborate like Microsoft Teams, Zoom, or Google Meet without complex server management. Its cloud-based nature simplifies expansion and supports efficient contact center operations. Many utilize it to manage contact center needs and conduct customer and supplier meetings, enjoying benefits over traditional systems.

Users rate customer service and support for Cisco Webex Contact Center highly, with ratings often at nine out of ten. Teams have experienced fast response times, and technical issues typically resolve at early service levels, often before reaching level three escalation. Technical support is praised for prompt responses, sometimes within two minutes, and effective handling of requests, outperforming other providers like Microsoft and Amazon Connect. Equipment replacement is swiftly handled, ensuring minimal disruption for organizations.

Cisco Webex Contact Center's initial setup is easy for those with IT support. Cloud deployment simplifies the process, with assistance available via help desk access to networks. Existing Cisco infrastructure enhances seamlessness. Setup can be quick, often just a couple of days for 10-15 users, although complexity affects duration and staff requirements. Beginners may find it challenging without prior exposure, but maintenance is simpler without hardware involvement.

Cisco Webex Contact Center is highly scalable, receiving ratings of nine and ten. However, some companies find its scalability limited and costly, leading them to explore alternatives like Microsoft Teams for better scalability. Despite these concerns, many find it easy to manage and suitable for smaller corporations. Scalability and high availability are common features among cloud-based contact center services such as Cisco Webex, Genesys, and Amazon Connect.

Cisco Webex Contact Center is considered highly stable and reliable, rated between eight and nine out of ten by multiple users. It benefits from inherent features such as scalability and high availability on the cloud, ensuring consistent service levels. While some experience minor network issues, these are not attributed to Cisco Webex Contact Center itself. The standards and services provided are regarded as very good.