8x8 Contact Center vs Cisco Webex Contact Center comparison

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Executive Summary

We performed a comparison between 8x8 Contact Center and Cisco Webex Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Use 8x8 Contact Center?
Rayyan Saeed
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
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  • "Price-wise, it is a cheap product, especially when compared to Microsoft Teams."
  • More Cisco Webex Contact Center Pricing and Cost Advice →

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    Top Answer:The central management tool, Control Hub, holds significant value for the management team.
    Top Answer:Price-wise, it is a cheap product, especially when compared to Microsoft Teams.
    Top Answer:With the solution, I face issues when trying to use the screen share option. On Microsoft Teams, I can share the whole screen with the person I am meeting with and see every folder on the desktop… more »
    Ranking
    Views
    235
    Comparisons
    179
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Views
    1,261
    Comparisons
    1,115
    Reviews
    2
    Average Words per Review
    335
    Rating
    9.5
    Comparisons
    Also Known As
    8x8 Cloud Contact Center, 8x8 Virtual Contact Center
    CC-One, BroadSoft CC-One
    Learn More
    Cisco
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    Overview

    8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

    The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.

    Sample Customers
    iCruise.com, REPLICON, Easy Roomate
    AON, Office Depot, American Red Cross
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company22%
    Insurance Company18%
    Outsourcing Company10%
    Educational Organization8%
    VISITORS READING REVIEWS
    Computer Software Company22%
    Healthcare Company11%
    Financial Services Firm9%
    Government6%
    Company Size
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise20%
    Large Enterprise42%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise11%
    Large Enterprise69%
    Buyer's Guide
    Contact Center as a Service (CCaaS)
    March 2024
    Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    8x8 Contact Center is ranked 8th in Contact Center as a Service (CCaaS) while Cisco Webex Contact Center is ranked 3rd in Contact Center as a Service (CCaaS) with 2 reviews. 8x8 Contact Center is rated 0.0, while Cisco Webex Contact Center is rated 9.6. On the other hand, the top reviewer of Cisco Webex Contact Center writes "A low-priced product that offers great scalability options". 8x8 Contact Center is most compared with Five9, NICE CXone and Genesys Cloud CX, whereas Cisco Webex Contact Center is most compared with Amazon Connect, Cisco Finesse, Five9, NICE CXone and LinkLive.

    See our list of best Contact Center as a Service (CCaaS) vendors.

    We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.