IceWarp offers a cost-effective platform with cross-platform communication features valuable for hosting providers. Key features include email servers, groupware module, ease of use, conferencing, chat rooms, file sharing, team collaboration, two-factor authentication, Outlook Sync, and voice services. Users appreciate its log-in capabilities, management efficiency, and data archiving. The TeamChat feature enhances collaboration and file sharing, comparable to Slack. IceWarp is recognized for boosting productivity and having versatile applications.
- "The solution is easy to manage and includes features such as smart documents and the archiving of user data."
- "The TeamChat feature has been really good for our email management. It lets us collaborate, share files, and invite guests like Google Spaces or Microsoft Teams. I like the two-factor authentication for security. However, they need to improve their document collaboration tools, as their Word, Excel, and PowerPoint features are basic compared to Microsoft and Google."
- "It's scalable and stable."
IceWarp requires enhancements in areas such as video conferencing scalability, database complexity, and Exchange compatibility. The software needs improved API integration, security, and documentation. Users face challenges with email delivery tracking, desktop applications, and mobile support. Maintenance is cumbersome due to multiple master databases, and a single web-based admin console is preferred. Support requires better escalation options and quicker response times. Improved mailing list and security features are necessary to better compete with Google and Microsoft offerings.
- "The solution needs improvements in security, particularly regarding document management."
- "The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
- "Support should be improved. Most of the time, the queries are not resolved within the SLA."
