IceWarp Reviews

We use IceWarp for email-related purposes. Currently, we have 3,000 plus customers who use this solution.

It has great communication capabilities for team chatting and web conferences. 

Our customers sometimes have problems receiving mail. There needs to be a desktop application from where they can get a report about whether the mail was delivered or not. For the public cloud, I often have to check from the backend server whether the mail was processed or not, or where the mail was stopped — was it stopped on our side or on the recipient's side? 

I have been using IceWarp for almost two years.

IceWarp is a stable solution.

We are currently working on expanding our IceWarp usage. 

If my customers have an issue, they come to me first. If I'm not available, then they have to contact IceWarp. If I need IceWarp's help, then I can coordinate with the customers and IceWarp's team.

As I have two years of experience with this solution, the initial setup is very easy for me.

Deployment time depends on customer availability. Maximum, it takes two to three days — from start to finish.

If it's a new customer, then it totally depends — at max, it takes one week to switch from the old mail solution to the new mail solution, everything included.

Our licensing is on a yearly basis. There were no additional costs. If a customer requires additional features, which are not including in the plan, then we simply charge additionally.

I would definitely recommend this solution. Overall, on a scale from one to ten, I would give this soluting a rating of nine.

We use it for in-house email.

Its price is the most valuable. It is definitely one of the lowest price solutions.

The Exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating.

Icewarp requires additional licenses to enable ActiveSync for accounts, but even with that (as of 12.2) the server has issues with syncing emails from the tests I ran.

I have been using this solution for about seven years.

It has been a fairly stable platform.

It is reasonably scalable.

They only have online support. They should provide a phone service or at least some option for escalating.

I have used Zimbra and Kerio at my previous companies.

The initial setup was straightforward.

It is definitely one of the lowest price solutions.

It is probably a better solution if you are not heavily relying on Outlook.

I would rate IceWarp a seven out of ten.

• Control
• Versatility
• Ease of use
• Management
• Costs far less than other solutions.

We have control over what was actually delivered in our email accounts, allowing us to control and know what was actually sent and received by the company.

Clients have said they sent something and we could not be sure about delivery. It is possible to now perform auditing with other great advantages, such as: resource calendar (Auditoriums and meeting rooms), centralized company email lists, chat, team chat, web documents, and other tools.

Although it is not a tool, video conferencing should be scalable and operate in a professional and efficient way.

Three years.

No, I have 300 accounts (250 active) and it works perfectly.

Effective.

No.

Simple setup.

Yes. Exchange and Gmail Accounts.

An effective, functional, very good tool for controlling resources at a low cost. In my experience, it was 15% of the investment of an exchange.

The groupware module is the most valuable feature.

It makes sharing of information between working teams of different projects very easy and fast, whether they are local or abroad.

Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product.

I have used it for almost eight years.

The deployment, and the version updates / upgrades, are straightforward and with no issue. Even the initial conversion from 602LAN SUITE happened overnight.

Stability is excellent.

We are currently investigating its scalability.

Customer service is not always helpful. They avoid to provide needed information related with proper schema layout during database conversion from mssql to mysql. As the binding between groupware and database data is crucial the project took more than expected because we had to reverse engineer the conversion.

Technical support is acceptable in some cases. But we suspect that they don't have in depth documentation.

We previously used Exchange and 602LAN SUITE. We switched to IceWarp because of it provides value for the money.

Initial setup was very easy and straightforward. We even took advantage of the trial period, to minimize risk and at the same time train users.

The implementation was done by an in-house team, with some help from technical support for the evaluation of the results.

As the license of our company is very affordable per year and per user, and considering the almost-zero administration needs, I would say that the cost is returned in the first three months, compared to other solutions.

Pricing and licensing is very competitive and in some cases, cheap.

If the inhouse knowledge is not available and the application is important for your business, get contract support .

IceWarp offers very extended cross-platform communication solutions. For us as a hosting provider, that makes it the perfect platform to use. We can help any customer that contacts us with any question.

IceWarp is very open. That way, we were able to integrate it into our Hosting Control Panel, which makes it very easy to use for our customers.

There are some feature improvements possible the way we use it as a hosting provider, but for most we currently have workarounds.

As with any communication suite, it's important that IceWarp keeps making the right choices and maybe partnerships to keep delivering perfect and high-end solutions.

We have been a customer for almost 15 years now.

IceWarp is always ready to help. When there are big changes pending, we always contact and discuss them first to avoid issues.

Over the 15 years, there have of course been bugs/issues on our server, but we were always able to rely on IceWarp. There have been some bugs that were difficult to find, but together we found and fixed them!

We are a customer for 15 years and we have been able to grow perfectly together with IceWarp.

I always have a response within the day, no matter who I contact. If there's a bigger issue, the person contacts me by the phone so we can easily talk it over.

I always have a response within the day through the helpdesk and, if needed, there are remote sessions where we can describe our issues and talk about them.

IceWarp is still our first love.

It was a very straightforward setup.

We implemented it all ourselves.

The email server is valuable

It is a very reliable server with powerful features, and the administration tools are straightforward. The email storage on the server is based on individual files corresponding to each email; that facilitates the tasks of backup and restore operations.

The database query for creating new database and querying about activities are too simplistic. Built-in help inside the administration interface about converting from "file system" to "database", and about creation of database options, is recommended

I have used it for eight years.

There are very good manuals online for deployment, upgrade and migration of servers. In my experience, I had no issues at all. Compared to other collaboration/email servers, including Microsoft Exchange and Lotus Domino, I classify IceWarp as one of the easiest to deploy.

Stability and reliability in all services is excellent.

We have not encountered any scalability issues.

I needed online support for 2 or 3 times and they were timely, responsive, and helpful. I give them 9/10.

I used Microsoft Exchange and Lotus Domino in my previous jobs at different organizations. IceWarp is much simpler for administration and provides a better price/performance ratio for the required features in the current workplace. I think that Microsoft Exchange and Lotus Domino are more suited for large organizations requiring particular, sophisticated features.

Implementation was done in-house.

If you have a small to medium business and you require a professional collaboration server that focuses on the main services of emails and calendar scheduling, I recommend IceWarp. It is much more cost effective than other known solutions and especially a better choice than the online, per-month lease services.