2019-03-31T09:41:00Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
  • 12

What needs improvement with Cisco Email Security?

Please share with the community what you think needs improvement with Cisco Email Security.

What are its weaknesses? What would you like to see changed in a future version?

15
PeerSpot user
15 Answers
Enrique Diaz Jolly - PeerSpot reviewer
Owner at Jolly Security Inc
Real User
Top 5
2020-02-13T20:01:00Z
Feb 13, 2020

The reporting functionality needs to be improved.

Search for a product comparison
Muhammad Qureshi - PeerSpot reviewer
Network Security Consulting Engineer at a manufacturing company
Real User
2019-04-24T17:59:00Z
Apr 24, 2019

We would like to see more options for the customization of content filters.

SS
Information Security Analyst at a energy/utilities company with 501-1,000 employees
Real User
2019-04-24T17:59:00Z
Apr 24, 2019

Having Cisco Email Security as a standalone solution is not good enough. It needs to be combined with another solution. For example, it will not stop all phishing and malware. We tried having only Cisco Email Security (IronPort) and faced multiple issues due to the sandboxing. The sandboxing for this solution is not up to mark and needs improvement. It does not detect much at the moment, just the set criteria that it already has designated. The solution needs to improve its advanced phishing filters. It is very good at filtering things which have bad reputations. However, when phishing or malicious emails are new or coming from a legitimate source, we don't feel that the solution is working. While the tool does a good job of blocking malicious emails, it does have limitations. For example, it sometimes cannot identity file extensions and sends through files that we don't want, like OneNote. We can filter by file name extension, but it is too easy to change the file name extension by adding numerical characters, etc.

AS
Regional ICT Security Officer EMEA at a energy/utilities company with 10,001+ employees
Real User
2019-04-22T09:21:00Z
Apr 22, 2019

We have occasionally had hardware problems because we are using an appliance-based solution, but that might change.

AD
Information Security Analyst at a healthcare company
Real User
2019-04-18T09:59:00Z
Apr 18, 2019

We find bugs, just like anyone else. We bring them to Cisco's attention. If there was one area I would like to see improved it might be having someone who can help us when Cisco comes out with a new product. Let's say I'm going to be purchasing and utilizing version two of this product. They assign me an account specialist and a technical specialist to help with the bring-up. It would be nice if the specialist would be able to help foresee some of the issues we might run into, specific to the version we're implementing. I know that's a bit of a loaded issue because sometimes it depends on your particular environment. I know that's very difficult. But, there have been some instances where particular hiccups could have been avoided if the individual assisting us was slightly more versed in the version that we were going with. Maybe he could have told us that it wasn't the version we should have gone with. Maybe we should have gone with a previous version and then skipped over this version until they came out with a more upgraded version of it. The version we first chose might be a stable version in general, or it might be stable for other environments, but not for our particular environment. There's one other thing I would like to see. It would be nice to have an easier way to check on the health of the system, how stressed these appliances are. Sure, you can do it, but it would be helpful to have an easier way to do it, maybe even at a glance. That was something that Proofpoint had that I wish I had here. That would be very useful.

Syed A. Raheem - PeerSpot reviewer
Group Head of Cyber Security at a transportation company with 10,001+ employees
Real User
2019-04-18T09:59:00Z
Apr 18, 2019

The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations. In terms additional features, I would like to see customization of reports and dashboards.

Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
653,522 professionals have used our research since 2012.
GS
Information Security Administrator at Adobe
Real User
2019-04-17T08:37:00Z
Apr 17, 2019

They could improve the filters. In my time at the company, there were several times we had to contact support to update the filters. They can definitely work more on that. They can also work on the updating of the appliance. We had to do it once, when I was part of the engineering team. We had to update to a later version. It was complicated for me. I had to follow the instructions without understanding anything. Maybe there was pressure that caused me to not and understand them properly, but it was still complicated. The documentation was not there when we tried to update it. It may also have been due to my lack of experience. If I had done it twice or three times, I might have become accustomed to it and have done it more easily.

MichaelLawrence - PeerSpot reviewer
Network Security Engineer at Konga Online Shopping Ltd
Real User
2019-04-11T10:04:00Z
Apr 11, 2019

One of the things that Cisco could improve on with IronPort is the support. Cisco doesn't really have enough engineers who have full, hands-on knowledge of IronPort. Knowledge of it is not something you can find easily compared to other security appliances. They could also share more technical resources on how to do conversions. I did a video tutorial while I was training on CISSP and on CCIE security. There was a series that had the ESA in it and also the WSA. I was able to follow most of the configuration and explanation from the instructor. Also, if ESA and WSA could be brought together, it would make a better appliance, one wholesome appliance.

John Agunbiade - PeerSpot reviewer
Network Security Engineer at a tech services company with 11-50 employees
Consultant
2019-04-11T10:03:00Z
Apr 11, 2019

There were a couple of access issues. Also, they need to keep their intelligence top-notch. I remember a particular phishing email that came through to my then-CEO. So they could improve on their intelligence.

Ed Dallal - PeerSpot reviewer
Founder, CEO, & President at Krystal Sekurity
Consultant
2019-04-11T06:16:00Z
Apr 11, 2019

The user interface needs some improvement to become more user-friendly. The graphics could be better. It's designed more for a technical user rather than a business user. The solution has flexibility. I think they are working on improving it as we speak. They're responsive to the feedback we give.

Rizwan Siddiqi - PeerSpot reviewer
Network Security Consultant at a tech services company with 51-200 employees
Real User
2019-04-04T09:17:00Z
Apr 4, 2019

I would like to see sandboxing for email, where suspicious emails received by the system are analyzed through online services. Some vendors, like Fortinet, have this feature in their firewalls, the FortiSandbox.

Setu Bandhan Saha - PeerSpot reviewer
System Administrator at a financial services firm with 1,001-5,000 employees
Real User
2019-04-04T09:10:00Z
Apr 4, 2019

There should be some type of help section that can help us configure clients' emails. Sometimes, we just need to customize the quality. The graphical user interface is not user-friendly like other vendors. I find it very difficult at times to find some options on the UI. It's very difficult to configure at that time.

MM
Network Engineer at a hospitality company with 10,001+ employees
Real User
2019-04-03T08:39:00Z
Apr 3, 2019

I would like to see a cloud service implemented for IronPort with specific domains which companies register to blacklist. Emails or anything coming from those domains should be automatically blocked or automatically scanned. Cisco should implement a cloud service for IronPort. It should scan automatically, without our needing to say, "Scan this," or "Scan that." It should be done from their side. Also, the hardware is not up to the mark. Two to three times a year we have complete downtime. There must be an issue with the hardware itself. The software is very good. It works really well, but when it comes to the hardware it's not good enough because of the downtime. That hasn't happened with any Cisco device until now.

Sofiane Medhkour - PeerSpot reviewer
Head System /Solution Architect at sorfert
Real User
2019-03-31T09:41:00Z
Mar 31, 2019

With each product release since 2012, they have continuously fixed our issues or complaints. In the beginning, it needed a lot of work. Now, we are happy with it.

KK
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
2019-03-31T09:41:00Z
Mar 31, 2019

On their roapmap, they are looking to integrate with different cloud features, like Office 365. I would like them to add some clustering or high availability features.

Related Questions
KK
Quality Executive at Dharampal Premchand Limited(DPPCL)
Oct 6, 2022
Hello, I work as a Quality Executive at a Consumer Goods company.  At the moment, we're researching an email security solution. We have 1000+ users. Among others, we've been looking at these products: Cisco Secure Email, Forcepoint Email Security and Barracuda Email Security Gateway.  Which of those solutions would you recommend? Please explain its advantages. Would you recommend any diffe...
2 out of 6 answers
SimonClark - PeerSpot reviewer
Cyber Security Advisor - Director at Fort Net UK
Jun 20, 2022
Top brands don't mean best or most cost-effective. My advice is to look a bit further before you make a decision. Evidence suggests that most top brands are pretty good at detecting and blocking malicious attachments, best case letting through 1%, but can be worse than 50% when it comes to detecting malicious links in the text of the email.  There are numerous less well-known vendors with lower-cost AI-based solutions that have a far better success rate, also providing employees the ability to report on suspect emails which auto-removes them from other staff members' inboxes until they have been properly assessed. Some will provide a visual risk score to the recipient to give them advance warning to be more cautious. Combining this kind of capability with staff awareness products keeps your vendor list lower and further improves efficiency. For around £2 GBP per user per month (less than $3) we provide different vendors depending upon the customer's environment but provided as a managed service. This allows our customers to outsource some of the monitoring and day-to-day management, spread the cost on a monthly basis, and flex how many licences they need on a monthly basis too i.e. if you drop 20 users don't pay for them but if you increase by 20 you don't need complex co-termination and pro rata discussions.
Daniel Martínez - PeerSpot reviewer
Security Technician at Mercadona
Jun 21, 2022
I only can recommend Cisco because it´s the only one with which I'd worked enough. I think it is powerful enough and has a lot of possibilities. In addition, to a great support team. 
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
May 27, 2022
Please share with the community what you think needs improvement with Cisco Secure Email. What are its weaknesses? What would you like to see changed in a future version?
2 out of 23 answers
Sofiane Medhkour - PeerSpot reviewer
Head System /Solution Architect at sorfert
Mar 31, 2019
With each product release since 2012, they have continuously fixed our issues or complaints. In the beginning, it needed a lot of work. Now, we are happy with it.
KK
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Mar 31, 2019
On their roapmap, they are looking to integrate with different cloud features, like Office 365. I would like them to add some clustering or high availability features.
Download Free Report
Download our free Cisco Secure Email Report and get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
DOWNLOAD NOW
653,522 professionals have used our research since 2012.