2018-08-23T12:34:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering SAP CRM?

If you were talking to someone whose organization is considering SAP CRM, what would you say?

How would you rate it and why? Any other tips or advice?

18
PeerSpot user
18 Answers
MB
Independent Consultant at Bosch&Cia
Real User
Top 5Leaderboard
2022-10-28T20:28:51Z
Oct 28, 2022

I rate the solution an eight out of ten. The solution is good, but the user interface could be more intuitive. It's a good tool because in the same software, in the ERP, you have a CRM and all the administration, documents and policies in the same product. So you can use and make maintenance and support in the same platform, that's very good, that's fine. So it isn't easy to find this integration solution.

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DM
SAP Basis Consultant at Experis US, Inc.
Real User
Top 20
2022-08-23T13:46:18Z
Aug 23, 2022

I'm an SAP consultant. The solution is good, and if a client was looking into it, I would compare it to others in the market and recommend what was best for the client according to their environment. Sometimes CRM is the right solution. Sometimes it may not be. I'd rate CRM a seven out of ten.

Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees
Real User
Top 5Leaderboard
2022-07-17T12:35:49Z
Jul 17, 2022

We are a customer and end-user. I have very good experience with SAP CRM. It is a globally acceptable product. I would rate the solution nine out of ten.

Siddhart Dosieah - PeerSpot reviewer
Information Systems Engineer at Ayuusht
Real User
Top 10
2022-07-13T17:31:00Z
Jul 13, 2022

My company is using SAP CRM, particularly its pilot version. In my company, SAP CRM is used internally by a dedicated team of customer service officers that handle and operate the business. Internally, forty to fifty people use SAP CRM, but in terms of the customer base of my company, five hundred thousand people use the solution. My rating for SAP CRM is eight out of ten.

Shreyas  K M S - PeerSpot reviewer
Systems Architect at NetApp
Real User
Top 10
2022-05-25T15:57:00Z
May 25, 2022

I rate SAP CRM nine out of 10. My advice to potential SAP CRM users is to have a plan. You need to do the proper planning before implementing a CRM. It's crucial to internally gather all the business requirements that must be migrated. For example, the sales teams might have CRM data for their campaigns, and different teams will use this CRM for data forecasting, etc. Whenever any company wants to implement CRM, they need business insights about their company to understand how to leverage this product. Sometimes the company might not use all the available features, but they don't know it. It's best to work with SAP when you're deciding. They will do all the evaluations and guide you on implementing the product. You should take advantage of professional services like CRM consultants and infrastructure architects.

Hasan Haseeb - PeerSpot reviewer
Senior Network Engineer at accrets
Reseller
Top 5Leaderboard
2022-05-13T14:05:49Z
May 13, 2022

If a company wants to change from SAP CRM it is very difficult. They would need to train hundreds of employees. They will be stuck with SAP CRM. My clients use this solution for their HR system, payroll, leave the system, and invoicing system, and everything is linked to SAP CRM only. My clients will soon to SAP HANA or maybe SAP cloud. I would recommend SAP CRM. I rate SAP CRM an eight out of ten.

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VS
DGM at Bharat Electronics Limited
Real User
Top 5Leaderboard
2022-04-25T09:35:18Z
Apr 25, 2022

We are migrating to SAP HANA. I would not recommend SAP CRM. I rate SAP CRM a six out of ten.

ZavedAhmed - PeerSpot reviewer
Senior Business Associate at Tech Mahindra
Real User
Top 5Leaderboard
2022-04-04T12:26:27Z
Apr 4, 2022

I would recommend this solution to others. I rate SAP CRM an eight out of ten.

SriniDhanaraj - PeerSpot reviewer
Head of Data at Gauri Ltd
Real User
Top 5Leaderboard
2022-04-01T18:52:02Z
Apr 1, 2022

I would recommend this solution for large industries. If the company is small to medium-sized, I would recommend Salesforce. I rate SAP CRM an eight out of ten.

Tariq Taj - PeerSpot reviewer
Data Engineer at NDIS
Real User
Top 20
2022-03-29T16:01:00Z
Mar 29, 2022

I rate this solution eight out of 10.

Marouan Bellioum - PeerSpot reviewer
Cyber Security Program Manager at a financial services firm with 10,001+ employees
Real User
Top 5
2022-02-19T02:36:57Z
Feb 19, 2022

We recommend SAP because we have experience with it on a global level. I would rate this solution a ten out of ten.

GoutamRoy - PeerSpot reviewer
Associate Vice President & Head-ITS at a pharma/biotech company with 1,001-5,000 employees
Consultant
Top 10
2022-01-25T15:46:45Z
Jan 25, 2022

For an SAP ERP customer, SAP CRM should be a natural choice. Because of the out-of-the-box integration feature, you need not put too much effort to integrate these two platforms. This is the single most important factor for considering SAP CRM. You can easily integrate the cloud CRM, as well as on-premises SAP CRM. It also has all the required and standard features of CRM functionality. I would rate it an eight out of 10.

MA
SAP HCM Professional at a financial services firm with 201-500 employees
Real User
Top 20
2021-12-16T19:36:00Z
Dec 16, 2021

I recommend SAP CRM price be reduced, it is a problem for companies to be able to afford it. I rate SAP CRM a seven out of ten.

Henrique Brodbeck - PeerSpot reviewer
Owner / Consultant at Brodbeck
Real User
Top 5
2021-12-08T06:51:00Z
Dec 8, 2021

I would advise others to first clearly understand the business needs and have a good design or a good project. Only after that, they should begin the implementation. I would rate it a nine out of 10.

RJ
Service Delivery Manager at a agriculture with 10,001+ employees
Real User
2021-11-01T10:21:20Z
Nov 1, 2021

This product does not have a future roadmap so we decided to decommission it and move to another solution. I rate this solution three out of 10.

PV
Project and Service delivery Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
2021-09-27T18:20:44Z
Sep 27, 2021

I would recommend this solution to others. I rate SAP CRM a seven out of ten.

it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Real User
2020-08-16T08:00:17Z
Aug 16, 2020

The solution overall is quite good. I'd rate the solution eight out of ten.

Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Real User
2018-08-23T12:34:00Z
Aug 23, 2018

SAP CRM is helpful in discovering information that is deeply hidden by gaining new insights about customers. It finds new leads and opportunities faster.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Aug 23, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 14 answers
Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Aug 23, 2018
SAP CRM offers a free trial for anyone wanting to test the product before purchasing it. They should reduce the price to target small businesses.
it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16, 2020
I don't have any insights into pricing. It's not part of my job. I'm not in accounting, so I never see any pricing or know how much the company pays.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 28, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 18 answers
Andray Sander - PeerSpot reviewer
Mobile Application Developer at Guru.com
Aug 23, 2018
I use SAP CRM as a freelancer and IT professional. This has given me the opportunity to know the software in-depth. I use SAP CRM to manage users and sales teams for the companies who hire me. I show various departments how to use real-time analytics and reporting to make decisions.
it_user1113342 - PeerSpot reviewer
Worksoft Certify Consultant at a manufacturing company with 10,001+ employees
Aug 16, 2020
We primarily use the solution as a CRM. The customer fills in all of their customer details and we compare against that.
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