2018-06-11T10:35:00Z

What do you like most about Everbridge IT Alerting?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
18

18 Answers

GB
Consultant
Top 20
2023-02-02T13:59:00Z
Feb 2, 2023

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

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JM
Real User
Top 20
2022-09-12T13:53:47Z
Sep 12, 2022

I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out.

LP
Real User
Top 20
2022-04-25T09:34:26Z
Apr 25, 2022

I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.

BM
Real User
2021-04-15T20:24:00Z
Apr 15, 2021

The post mortem reports are descriptive, indicating who joined the call and when.

SR
Real User
Top 20Leaderboard
2021-01-22T22:52:17Z
Jan 22, 2021

A robust solution with multiple modules that can be leveraged.

DT
Real User
2020-09-27T04:09:49Z
Sep 27, 2020

The most valuable feature is the support calendars.

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MW
Real User
2019-06-24T12:13:00Z
Jun 24, 2019

It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.

CQ
Real User
2019-06-11T11:10:00Z
Jun 11, 2019

By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.

EC
Real User
2019-03-25T06:49:00Z
Mar 25, 2019

With SaaS, we can implement in other regions without having to physically go to there.

RB
Real User
2019-03-25T06:49:00Z
Mar 25, 2019

You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.

KA
Real User
2018-12-05T11:40:00Z
Dec 5, 2018

The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list.

DV
Real User
2018-12-02T07:34:00Z
Dec 2, 2018

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.

BS
Real User
2018-12-02T07:34:00Z
Dec 2, 2018

The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors.

NS
Real User
2018-10-28T09:34:00Z
Oct 28, 2018

The rotation and replacement options save our managers a lot of time.

AD
Real User
2018-10-04T17:27:00Z
Oct 4, 2018

The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful

MM
Real User
2018-10-04T17:27:00Z
Oct 4, 2018

Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.

DP
Real User
2018-06-13T12:09:00Z
Jun 13, 2018

The system has a lot of great features and they keep adding to it.

it_user741570 - PeerSpot reviewer
Real User
2018-06-11T10:35:00Z
Jun 11, 2018

Even in the first few months, we realized some of those benefits around shortening the time to resolution.

IT Alerting and Incident Management
What are IT alerting and incident management? IT alerting is a process by which the software that is responsible for monitoring the health of an IT system generates alerts that notify the appropriate teams when an incident occurs.
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