2020-11-19T10:59:14Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering Oracle CRM?

If you were talking to someone whose organization is considering Oracle CRM, what would you say?

How would you rate it and why? Any other tips or advice?

3
PeerSpot user
3 Answers
NS
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Real User
Top 10
2021-01-30T00:42:17Z
Jan 30, 2021

I would rate Oracle CRM an eight out of ten.

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Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
Real User
Top 5
2020-12-31T07:02:04Z
Dec 31, 2020

I recommend the product, but only if you are planning to have a longterm contract. I understand that there are other solutions on the market and they might be cheaper but if you like to have a long-term contract and you like to integrate Oracle is the best option. Furthermore, If you don't have the intention to integrate with any ERP, then this is one of the best options, together with Salesforce. In our case, we prefer to have the product for the same vendor. That's why we didn't choose Salesforce, even though Salesforce might have a better recommendation or a better ranking. Both of them, Salesforce and CX are on the top five worldwide and in the Cloud. We are planning to put CX in another plant during this next year, 2021. And we are very happy with the product. I rate Oracle CRM a nine out of ten.

Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
Real User
Top 20
2020-11-19T10:59:14Z
Nov 19, 2020

I don't know if we plan to keep using this solution. I know our company likes the product and wants to use it. I would recommend this solution. It is a really solid and useful product, but to really take full advantage of this solution, you should be a really big sized company. It is an excellent product for big companies that manage so much data. It is not a cheap solution, so be sure that your company size is aligned with this kind of product. I would rate Oracle CRM a nine out of ten.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 25, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 11 answers
Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
Nov 19, 2020
We mainly use it for the units related to marketing and lead management. We are using the latest version.
Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
Dec 31, 2020
We use the solution to approach potential customer from the prospection to the sale.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 20, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 9 answers
Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
Nov 19, 2020
It is not cheap. It is more suitable for big companies.
Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
Dec 31, 2020
We were able to get a ten-year contract for a very good discount with our three platforms together with Oracle. If you have many Oracle products, you can get a cheaper rate perhaps as we did. The cost was around $400 a year. There also was implementation costs that are an addition to the solution price.
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