Coming October 25: PeerSpot Awards will be announced! Learn more
2020-11-19T10:59:14Z
Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
  • 0
  • 2

What is your primary use case for Oracle CRM?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

3
PeerSpot user
3 Answers
NS
Consultor de sistemas de negocios at a tech services company with 11-50 employees
Real User
Top 10
2021-01-30T00:42:17Z
30 January 21

I was responsible for the Oracle financial department. We use Oracle to keep all of the providers in their perspective sites. We have all of the financial aspects with Oracle, the payments, the bills and we manage the accounting with the ERP. I was in charge of looking for the providers who were the best suited for one school. We requested the DRSP to send to the providers and to analyze it with the team in order to select the current one and hire them. I was with the project from the start to the implementation process and the post-implementation process also, to be able to stabilize the system.

Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
Real User
Top 5Leaderboard
2020-12-31T07:02:04Z
31 December 20

We use the solution to approach potential customer from the prospection to the sale.

Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
Real User
Top 5
2020-11-19T10:59:14Z
19 November 20

We mainly use it for the units related to marketing and lead management. We are using the latest version.

Find out what your peers are saying about Oracle, Salesforce, SAP and others in CRM. Updated: September 2022.
633,572 professionals have used our research since 2012.
Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jan 30, 2021
Hi Everyone, What do you like most about Oracle CRM? Thanks for sharing your thoughts with the community!
2 out of 3 answers
Sebastian Aiani - PeerSpot reviewer
Junior Consultant at a consultancy with 11-50 employees
19 November 20
Everything related to insights and dashboards is valuable. It is great for tracking all the effort and generating reports.
Cesar Quiroz - PeerSpot reviewer
CIO at Grupo Kasto
31 December 20
We are able to take back control of our client sales information and analyze it for the future to improve.
it_user735081 - PeerSpot reviewer
User at a energy/utilities company with 10,001+ employees
Oct 03, 2017
Dear Team, I would like a cost comparison for CRM SAP, Salesforce and Pega. Hopefully someone can provide me the details. Thank you
See 2 answers
PeerSpot user
User at Cognizant Technology Solutions
03 October 17
Hi thanks for your request. Each of the ERP CRM listed above has certain functionalities in common and comparing the cost between them will completely depends upon the need. Overall Salesforce and SAP CRM has CRM functionality and it is Tier 1 CRM product. Pega is not a CRM product and it specializes in BPM ( Business Process Management). Please email me and I can discuss over the phone with you for further details.
it_user747921 - PeerSpot reviewer
Vice President, CRM Product Marketing at Pegasystems
03 October 17
My advice is to compare the full investment of the CRM implementation - software, cloud and services - as from a general perspective, all top level "costs" are generally comparable. It is the cost-to-value ratio that you will want to focus upon. Also, you’ll want to assess whether you will be looking to deploy AI or not, as some vendors’ offerings are not quite as real and ready-to-deploy as others. Note that I am biased, as I am with Pega, running their CRM practice. With this said -- in terms of unbiased independent reviews, Gartner's latest Magic Quadrant for the CRM Customer Engagement Center for 2017, cites “Reference customers gave Pegasystems' overall package the best cost-to-value rating of any solution assessed for vendors in the Leaders quadrant.” A free copy of Gartner's report may be downloaded here: https://www.pega.com/gartner-crm-cec-2017 Best of luck in your research. Just let me know if I can be of any further assistance. Regards, Jeff Nicholson
Related Solutions
Download Free Report
Download our free CRM Report and find out what your peers are saying about Oracle, Salesforce, SAP, and more! Updated: September 2022.
DOWNLOAD NOW
633,572 professionals have used our research since 2012.