2020-07-16T06:21:04Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What advice do you have for others considering NetSuite ERP?

If you were talking to someone whose organization is considering NetSuite ERP, what would you say?

How would you rate it and why? Any other tips or advice?

5
PeerSpot user
5 Answers
VV
Founder & CEO at a tech services company with 51-200 employees
Real User
Top 10
2021-05-25T17:22:40Z
May 25, 2021

I would recommend only one thing to new users. Go for the standard implementation and do not complicate it in the first phase. Have a clear approach to executing the implementation and make sure your team is well equipped and you are ready to implement the application. It will be quick from there if it is plain vanilla finance to start with and then add manufacturing and other things. You should be able to go live in 60 to 100 working days. On a scale from one to ten, I would give NetSuite ERP an eight.

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Gene Hammons - PeerSpot reviewer
Director at ProfitFromERP
Real User
Top 5Leaderboard
2021-03-03T20:57:32Z
Mar 3, 2021

Our number one piece of advice is to understand the business case and to understand what you're looking at. If you're looking at putting in an updated ERP system — that's good, that's new software. Everybody likes new technology. That's great. If you're looking at saving $7 million over three years, that's a completely different project. Now, if we know that this is what's possible, and we can see that we're going to get there, what makes up that $7 million? It's $30,000 in savings in this department, $70,000 in that department, all of that. If we, understand that on a deep level, we've got people, we can get them to buy-in. We don't want you to just look at this project because it's an extra work thing. We're going after a $7 million goal, we need you, we need your talent on this project. It changes everything. That's the most important thing. You need to understand how the technology is going to save you or make you more money. That is when you can put the right amount of resources into the right parts of the product. If you're going after inventory savings, how are we going to use NetSuite to do this? What other products are out there that tie into NetSuite that are going to help us? We spent another $50,000 on scan guns to make it that much quicker, that whole business case answers all of those questions. That's always our first step — to understand that. That will tell you that, yes, NetSuite is the right product for me. Or, maybe we need to go after something else that does warehousing a little bit better than NetSuite. Understand, everybody has capabilities, but certain businesses, their idea of warehousing is similar to Super Store Industries — they used to work there. These guys had 200 trucks coming in and out of a California warehouse every day. That's different than four shipments that add my five-day loading dock. Warehousing to them means a whole different thing. We need to understand that on a level of what exactly are we talking about here? How much are we spending the way we're doing it now? And what's it going to save us when we get it done? Overall, on a scale from one to ten, I would give NetSuite a rating of eight — there is a reason why they're doing so well.

EM
Senior Consultant DatumRedsoft at Datum
Reseller
Top 10
2021-01-05T23:23:37Z
Jan 5, 2021

I would advise people interested in using NetSuite ERP to follow NetSuite's methodology. Follow it step-by-step, according to NetSuite's recommendation. On a scale from one to ten, I would give NetSuite ERP a ten.

RobertWolf - PeerSpot reviewer
President & Chief Solution Officer at CREIS
Real User
Top 5
2020-11-20T21:34:15Z
Nov 20, 2020

I've had multiple engagements involving NetSuite as it is a good sweet spot system for mid-level size enterprises. I don't recommend it for large-scale enterprises. It's also too much sometimes for small companies. It's a great sweet spot, like I said, for mid-level companies. A lot of companies have been on it and sometimes they make good candidates as people who don't feel comfortable with some of the extra bells and whistles. It's a good, basic, fundamental ERP accounting supply planning system. I'm not sure which version of the solution I'm using right now. I know it wasn't the latest as I'm not a fan of going right away to the latest and greatest typically due to the fact that there are some bugaboos that have to be worked on. Companies want you to get on the latest system. However, another reason we don't choose the latest was once we went through a build and deployed a model with an 8 UAT, by the time we were ready to go live, they had already released another version. We held off due to the fact that we were comfortable with what we tested. While we started using on-premises deployment models, we also now work with the cloud. Oracle's done a good job, especially lately. I did a major Oracle project a few years ago where their cloud infrastructure was still a little slow performance-wise, compared to, hosting on Amazon or AWS. However, Oracle's really improved that. Especially in the last year, they've really upgraded their infrastructure center. The performance of NetSuite on the cloud is pretty good now. You can still get that on an on-prem type implementation or a cloud. My last deployment actually happened to be on the cloud. That's another reason we stayed with an early version, The client was still getting their feet wet with NetSuite in the cloud at the time. I would advise others to be detailed in how they assess their needs to make sure that is the right fit for the company's size, not only for now but over the next five years. A company needs to ask itself: What are the business' growth plans? If you're shortsighted and go into it, where you're already at the top end of the capabilities, then you're losing your investment value. Also, it will be more time and effort to set it up, when you should really be picking either the next product up or a different vendor at the outset. Overall, it's quite a good solution. I'd rate it nine out of ten.

Douglas Blumhardt - PeerSpot reviewer
Managing Consultant at Business and Technology Consulting, LLC
Real User
2020-07-16T06:21:04Z
Jul 16, 2020

We're not a reseller, we're a selection company. We represent the client. The inherent weakness where you might be disappointed is not functional, because functionality can be built out. It's like buying new furniture in a house. The house is a big cost, the furniture you just need more of. More functionality can be built out readily if the architecture is good. NetSuite's architecture is so phenomenal that you can almost not even imagine. I have one subsystem that my client has, but it's an old premise-based proprietary application that no one else has. It's unique to their business, but it's about ready to fall over. I looked at it and we're going to build it into NetSuite, because NetSuite is capable of absorbing more functionality. So, it's really about architecture. And architecture and NetSuite, I couldn't even imagine what it's going to ask for there. It's really very good. Ironically, NetSuite's kind of killing our business, because if you're doing mid market, it's going to be NetSuite or Microsoft dynamics. Everything else is not really worth the attention. Where we do selection work we don't get shared revenue. We don't get kickbacks or anything from anything we do. Our work is to help companies pick the right solution, pick the right partner, and get the implementation done. Our work has shifted much more to helping oversee the projects. We do a business assessment work, we do system selection work, we do solution, basically formulating the solution for the client. Then we negotiate for the right licensing, the right contracts, service agreements and we oversee it. We're like a general contractor for a commercial building. What's happening is that the clients no longer have people like us inside. Basically, systems have become commoditized over the last 20 years to the point where if they've got insight IT people they're really server people. Servers, networks, virus, security, phone systems. These people don't know anything about applications. In NetSuite's environment, there's no versioning. It's actually a release strategy. It is in the cloud, so it's multi-tenant and the releases come in and go. Obviously, they have some release numbers on each of them, however, the client really doesn't have to worry about that. I'd rate the solution ten out of ten.

Learn what your peers think about NetSuite ERP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Hi @Antonio Lira, @Gene Hammons ​and @RobertWolf .  Maybe you can share any insights or pointers with @Dominic-Gopal?
Gene Hammons - PeerSpot reviewer
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So, as a software selection consulting firm, we work with our clients to evaluate any ERP system deemed applicable to a client's industry or business model. We work hard to maintain a software agnostic approach and never forget that every ERP 'works somewhere' and while our preferences are relevant in any system we might use internally, we don't presume to know what's best for any of our clients.  Given that... About 2014 we began to see a strong client preference to NetSuite - after years of distrust of 'cloud'-based software, it seemed that Salesforce finally showed the market that cloud software was 'safe'.  At first, we heard resellers of traditional ERP dismiss NetSuite saying 'It shows great'. Which implied there was not much under the hood, but the demos were somehow misleading.  By 2018, NetSuite was gaining significant market share in new licenses and every traditional ERP package was coming out with a cloud version so they too could 'show great.'  Remember, many of these traditional ERP offerings had made the jump from DOS to Windows, ported from client-server to thin-client, then fully browser-based - what was one more porting?  Fast forward to 2021 and NetSuite is in a truly dominant position - having pioneered the first significant cloud SaaS ERP and having 20+ years in the cloud space, versus latecomers year 3 anniversary in the cloud.  Without going into too much more detail - the significance of NetSuite is not that it's cloud-based, but that it was created for an internet world and uses modern approaches to business support not conceivable to the original developers of traditional ERP in the pre-internet late 1980s.  What this means for potential partners is NetSuite will win between 60% - 80% of all ERP evaluations that actually result in a licensing purchase (As a software selection consulting group, our clients, by definition are already spending significant consulting dollars and rarely go to the no-decision situation which traditionally plagues the market).  Naturally, NetSuite's high win rate is an attractive situation for potential partners. One of NetSuite's strengths is maintaining a strong partner channel. We tell the story of meeting a dentist around 2008. Upon learning we were in the software business, he announced he too was a Microsoft Reseller - he'd not actually sold a license yet and was mostly involved in his dental practice - but he hoped to one day have a sideline VAR business.  The point being, if you don't maintain certain standards for reseller partners, you end up with a wildly varying level of experience - which we imagined could result in an ERP implementation as painful as pulling teeth - but enough of the dentist jokes.  We do know Microsoft Dynamics partners who've balked at NetSuite's stringent requirements and became Acumatica resellers - Acumatica and Sage Intacct are both solid SaaS options and we have many clients happily using both.  However, NetSuite is growing 30% year after year and already has over 20,000 businesses using the platform. The recent Oracle re-acquisition has put incredible development behind the platform - we're seeing new verticals adopting NetSuite rapidly. A recent Oracle sales training class we attended had people from the EU, Ireland, Southeast Asia, Japan - Oracle has created country localizations worldwide and NetSuite is going global. Hyperion, formerly for Oracle Fusion now has a NetSuite version. Suite People, the HR option is now in a third-generation release for NetSuite - the list goes on and on.  Anyway - NetSuite is super strong in the market and the greater costs associated with becoming a partner are an indicator of how much stronger the product is than other ERP/Accounting software options.  My firm is not a full reseller - but we are a referral partner (of many different ERP platforms) and we staff project managers and system administrators for NetSuite who directly help clients in the implementation and later support process. We were planning to add both Acumatica and Intacct support resources - but the last year we're so busy with NetSuite work our expansion to other platforms has been back burnered. 
MK
User at iParametrics
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Hi,  I'm looking at the following products: Deltek CostPoint and Oracle NetSuite ERP. Can you suggest any side-by-side comparison or anything similar?  This would be very helpful to me. Thanks.
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Gene Hammons - PeerSpot reviewer
Director at ProfitFromERP
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So you're comparing a solid niche player (Deltek) with a leading generalist ERP (NetSuite). Most of the clients we see using/choosing Deltek have very specific requirements related to their operations - Deltek plays well in government and quasi-government settings and some of the features they have are hard to find in generalist packages.  NetSuite is the first made-for-cloud offering and has been so successful that now every ERP provider has a 'cloud' option. However, be careful mwith some of these cloud options -  because posting your old code in a cloud based server is very different than made-for-cloud and 20 years of cloud experience with NetSuite.    So here's the thing, get a good handle on your requirements - pretty much a business analyst effort but make sure your analyst has some ERP knowledge/background.  Share those Requirements with the vendors. Go through the demo process and if there are things Deltek does that are absolute must haves, that's your answer.  If Deltek and NetSuite both meet all your requirements, you're probably going to be happier with NetSuite in the long run. But there are plenty of companies who are just fine with Deltek. 
Harry A. Paulison - PeerSpot reviewer
Chief Operating Officer at Sonic Packaging Industries Inc
Jul 7, 2021
There are many good answers here, but true the question is a bit too broad.  If you are not playing in the government contractor space NetSuite is an option you will learn to love in the long run.  It is more flexible than most believe, can be customized, powerful reporting tools and is native to the cloud (hosted on the Oracle cloud).  No on premise option. Deltek is a very good option if you are playing in the government contractor space and has a number of tools to track project based costing and comply with most of the government required reporting.  It is not native to the cloud, but can be hosted there (they offer Amazon) or on premise.  Decent report writing which looks a lot like Excel. Having just compared the two along with some others as well, I would say a reasonably close second to NetSuite is Accumatica.  It is built for the cloud, flexible, a bit less pricey, but if you need more chugging on the MRP side NetSuite is better there particularly considering the newer Supply Chain Control Tower and advanced inventory management capabilities.  NetSuite is not elegant when it comes to Stand Cost, however, so understand your needs and its capabilities. You really need to perform a thorough needs analysis that projects into the future and compare that to the capabilities you'll use now and leverage in the future.  Regardless, using an implementation consultant expert in the system you pick is highly recommended.
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So when I first encountered the NetSuite Suite Success  - I thought - here we go again - prepackaged, cookie-cutter, do-everything-one-way implementations - saw this over the years by everyone from Microsoft to SAP in an effort to cut implementations from 18 months to a year or so - and I thought - "Not for MY clients you don't"! What I found is that incremental learning on the part of new NetSuite users allows them a base knowledge to better participate in the more complex modules.  NetSuite implementations, being a multi-tenant cloud setup are 90-120 days anyway. Also, by pushing the implementation team to the Learning Center, they can get exposed to how NetSuite works and actually work on certification classes prior to the implementation start. Not finish the classes - but start. It makes a big difference. The stairstep method of Suite Success not only works to implement the software but to sort of implementing an internal team - a team of on-staff NetSuite super-users who realize continual learning and new ways to roll out NetSuite to other areas of the company have big payoffs.  It's a really effective methodology and after getting over my initial stubborn reticence we now measure progress on a NetSuite implementation both by the deliverables in software configuration and the development of users beginning to question things and take actual ownership of their own system. 
Dominic-Gopal - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
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Thanks for validating my thoughts @Gene Hammons! Once again a fantastic reply. 
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