Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Real User
2016-10-19T14:46:44Z
Oct 19, 2016
I have used both Service Now and Manage Engine. From a 30,000 ft perspective:
1. Service Now is a much more enterprise solution than Manage Engine and it comes with a larger price tag as well.
2. Service Now is a cloud solution vs Manage Engine is local
3. Service Now support is great with a very informative wiki vs Manage Engine support is horrible but does also good documentation and even better forums.
4. Service Now is very dynamic and customizable vs Manage Engine has limited customization.
5. Manage Engine can be implemented by your IT team vs Service Now will require 3rd party implementation team.
6. Manage Engine has a little learning curve vs Service Now has a significant learning curve.
Both really provide the same services (modules). Depending on your needs Manage Engine can get the job done for much less. I find that you may need to change your process to fit the limitation to Manage Engine. Please see my review for Manage Engine. www.itcentralstation.com
If you are looking for a more specific details of either application please feel free to ask and I will address that specific question.
Well I haven't use Manage engine but I have been using Service Now for last 3 years.I would recommend Service Now since it can easily be integrated with monitoring tools like Nagios,BPPM,vROPS and other tools.It is easy to schedule different types of reports,CMDB can easily be updated,large number of options for Incident,problem,change form.Moroever Service Now Helsinki user interface is better than Service Now Fiji.I would suggest to all the users to enable all the features from Service Catalogue and you would see wonder.
Sr. Solution Sales Executive, IT Alerting at Everbridge
Real User
2016-10-18T13:17:44Z
Oct 18, 2016
I wish I could help here but Everbridge is not a service management solution. We integrate with solutions like ServiceNow and ManageEngine but Everbridge IT Alerting is used to automate the incident management workflow (your runbook) in order to drastically reduce time to resolution. It's a closed-loop integration allowing you to work from within the single pane of your ITSM UI while allowing the outreach to the resolvers, on-call schedules and stakeholders or end-users to be powered by Everbridge behind the scenes.
ServiceNow and ManageEngine ServiceDesk Plus compete in the IT service management space. ServiceNow seems to hold a slight advantage due to stronger user feedback related to its overall capability. Features: ServiceNow offers sophisticated automation, integration capabilities, and scalable configurations valuable for complex enterprise environments. ManageEngine ServiceDesk Plus is noted for ease of use, straightforward configuration, and effective asset management features, catering well to...
I have used both Service Now and Manage Engine. From a 30,000 ft perspective:
1. Service Now is a much more enterprise solution than Manage Engine and it comes with a larger price tag as well.
2. Service Now is a cloud solution vs Manage Engine is local
3. Service Now support is great with a very informative wiki vs Manage Engine support is horrible but does also good documentation and even better forums.
4. Service Now is very dynamic and customizable vs Manage Engine has limited customization.
5. Manage Engine can be implemented by your IT team vs Service Now will require 3rd party implementation team.
6. Manage Engine has a little learning curve vs Service Now has a significant learning curve.
Both really provide the same services (modules). Depending on your needs Manage Engine can get the job done for much less. I find that you may need to change your process to fit the limitation to Manage Engine. Please see my review for Manage Engine. www.itcentralstation.com
If you are looking for a more specific details of either application please feel free to ask and I will address that specific question.
Well I haven't use Manage engine but I have been using Service Now for last 3 years.I would recommend Service Now since it can easily be integrated with monitoring tools like Nagios,BPPM,vROPS and other tools.It is easy to schedule different types of reports,CMDB can easily be updated,large number of options for Incident,problem,change form.Moroever Service Now Helsinki user interface is better than Service Now Fiji.I would suggest to all the users to enable all the features from Service Catalogue and you would see wonder.
I would suggest reviewing the Gartner report. Cherwell, BMC and ServiceNow offer them for free from their websites.
I wish I could help here but Everbridge is not a service management solution. We integrate with solutions like ServiceNow and ManageEngine but Everbridge IT Alerting is used to automate the incident management workflow (your runbook) in order to drastically reduce time to resolution. It's a closed-loop integration allowing you to work from within the single pane of your ITSM UI while allowing the outreach to the resolvers, on-call schedules and stakeholders or end-users to be powered by Everbridge behind the scenes.