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it_user533865 - PeerSpot reviewer
Business Development Manager at a tech services company with 11-50 employees
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ServiceNow vs. ManageEngine

What are the main differences between ServiceNow and ManageEngine?

PeerSpot user
4 Answers
PeerSpot user
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Real User
19 October 16

I have used both Service Now and Manage Engine. From a 30,000 ft perspective:
1. Service Now is a much more enterprise solution than Manage Engine and it comes with a larger price tag as well.
2. Service Now is a cloud solution vs Manage Engine is local
3. Service Now support is great with a very informative wiki vs Manage Engine support is horrible but does also good documentation and even better forums.
4. Service Now is very dynamic and customizable vs Manage Engine has limited customization.
5. Manage Engine can be implemented by your IT team vs Service Now will require 3rd party implementation team.
6. Manage Engine has a little learning curve vs Service Now has a significant learning curve.

Both really provide the same services (modules). Depending on your needs Manage Engine can get the job done for much less. I find that you may need to change your process to fit the limitation to Manage Engine. Please see my review for Manage Engine.

If you are looking for a more specific details of either application please feel free to ask and I will address that specific question.

PeerSpot user
Global Command Center Analyst at AstraZeneca
Real User
18 October 16

Well I haven't use Manage engine but I have been using Service Now for last 3 years.I would recommend Service Now since it can easily be integrated with monitoring tools like Nagios,BPPM,vROPS and other tools.It is easy to schedule different types of reports,CMDB can easily be updated,large number of options for Incident,problem,change form.Moroever Service Now Helsinki user interface is better than Service Now Fiji.I would suggest to all the users to enable all the features from Service Catalogue and you would see wonder.

PeerSpot user
Sales Manager at Cherwell Software
18 October 16

I would suggest reviewing the Gartner report. Cherwell, BMC and ServiceNow offer them for free from their websites.

PeerSpot user
Sr. Solution Sales Executive, IT Alerting at Everbridge
18 October 16

I wish I could help here but Everbridge is not a service management solution. We integrate with solutions like ServiceNow and ManageEngine but Everbridge IT Alerting is used to automate the incident management workflow (your runbook) in order to drastically reduce time to resolution. It's a closed-loop integration allowing you to work from within the single pane of your ITSM UI while allowing the outreach to the resolvers, on-call schedules and stakeholders or end-users to be powered by Everbridge behind the scenes.

Find out what your peers are saying about ManageEngine ServiceDesk Plus vs. ServiceNow and other solutions. Updated: September 2022.
633,184 professionals have used our research since 2012.
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Hello @Gerry Fitzpatrick, 'Customer Service Management' and 'IT Service Management' applications run on the same ServiceNow platform.  Whilst 'Customer Service' gives you the CRM capability (external facing), ITSM gives you the supporting framework (internal facing). The two work very well together. There is no need for you to invest in building custom apps. However, if you still want to build custom apps then the ServiceNow platform allows you to do that with a very good mobile SDK.  ServiceNow also has an App Store, which is a really good source to see what integrations and applications are available to purchase (some are free). This would help you get value from your investment in ServiceNow quicker. Regards, Farid
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I am looking to replace our BMC Service Desk Express software. Have you replaced BMC Service Desk Express, and what did you replace it with?
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Chris Childerhose - PeerSpot reviewer
Lead Infrastructure Architect at ThinkON
20 July 16
Have never used BMC before but you may want to look in to TrackIt as this is what we use. Not a huge product but pretty easy to set up and use.
it_user326289 - PeerSpot reviewer
User at a tech company with 51-200 employees
20 July 16
Dear Sender, Kindly find below my response to your questions, kindly let me know if you still need more clarification. Thanks. Best Wishes, Sanjay Yadav Pre Sales Lead & Sr Consultant Emitac Enterprise Solutions T : +971 4 427 2300 Extn.422 M: +971 56 933 6380
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