In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible rootcause, not helping to restore functionality. Setup once, reuse as little as possible, however guarantee a predictable outcome.
I work as the Managing Director at a small Consumer Goods company.
I want to compare OutSystems and Service Now for developing non-ITSM Apps (e.g., CRM and Customer Care).
Which one would you choose for this purpose and why?
Thanks in advance for your help! Read More »