We are customers of Trend Micro and I'm the IT manager.
IT Manager at a maritime company with 1,001-5,000 employees
Very dependable and easily integrated with other security products
Pros and Cons
- "Dependable with ease of integration with other security products."
- "Documentation could be improved; product cost is quite high."
What is our primary use case?
What is most valuable?
This is a very dependable solution and we are able to have a lot of Trend Micro security products integrated between each other.
What needs improvement?
The pricing of this solution is quite high, about double what other similar solutions cost. I think they could do a better job with their documentation. It's sometimes difficult to find what you're looking for, they need to do a lot of work on that side of things. Improvement documentation and merchandise.
For how long have I used the solution?
I've been using this solution for six months.
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What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
I've only made contact with technical support once. They were very cooperative and solved the problem.
How was the initial setup?
The initial setup of this solution was quite complex. It's probably best to have some specialists or some integrator to help install the solution. Deployment takes about half a day. It doesn't take long but you have to get it right the first time.
What other advice do I have?
I would rate this solution a nine out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: November 2025
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