IT Central Station is now PeerSpot: Here's why

Atlassian Reviews

Sr. Manager (TCoE) - ALM Platforms & PO &T IT at a pharma/biotech company with 5,001-10,000 employees
Real User
Top 20
An agile solution which allows for planning and visibility, but lacks scalability and governance
Pros and Cons
  • "The product is good, stable and very cost-effective for small teams."
  • "As the solution is highly configurable, it has very poor governance."

What is our primary use case?

We are using the recent version.

We use it for story and sprint planning, as well as for reporting. 

How has it helped my organization?

The solution benefits our organization with its agility, planning and visibility in respect of large teams spanning different geo locations.

What is most valuable?

The tool is well known and popular to use. 

The sprint planning is pretty good, as are the reporting piece, retrospective reporting and the planning board. 

It is a great tool from the planning perspective, such as that of capacity and sprint planning. 

What needs improvement?

As the solution is highly configurable, it has very poor governance. There is nothing which comes out of Jira to go into the product. It is free for all and anyone can create with it. This means that the responsibility lies with the user community to create some form of governance. 

Moreover, the solution is geared to small teams. It lacks scalability. 

The tool is not good at the enterprise level. This means that, depending on how the person installed the software, the issue of performance may increase commensurate with the number of projects. While plugin for x-ray exists, it is not that mature in test management. Although it's a good tool for many of the smaller clients, once a person goes deeper into it, it's not there, even though it will get the work done. 

It is a less desirable solution in controlled environments, such as science, banking and finance, in which there is a need for certain compliance supports.

The solution is not that great for audit histories. It's a great tool when much integration is involved. With cold products, things can always be achieved through other means. 

When the teams collaborate, they need multiple metrics to be tracked. With this comes the issue of direct impacts, such as the appearance of one's UI and its usability aspects. The screens have changed greatly in appearance over the last ten years. This is an issue which every software dealt with in line with the growth of usage and complexity. 

For how long have I used the solution?

I have been using Jira for nearly ten years. 

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is good for small teams. It lacks scalability. It does not work well when it must be used across multiple domains and multiple teams which need to collaborate. 

The Atlassian strategy is that the solution be open to all to encourage collaboration. But, this raises the issue of how to control the data input and the tool and all that it comprises in respect of the reporting that is generated. This means that poor data quality in the geo projects will equate with poor reporting on it. 

As such, supplementation by the teams or organizations using it is required. They must come up with their own rules of governance about who can do what. 

The product is not being extensively used at the moment. It is a niche product. I have not seen usage behind it. It involves ID users for certain teams. 

We do not have plans to increase usage. This will depend on the feedback we receive. 

How are customer service and technical support?

I have not made use of technical support. 

Which solution did I use previously and why did I switch?

We did not switch to Jira. It is simply one of the products that we also use in addition to an in-house micro focus ALM. 

How was the initial setup?

While I was not involved in the initial setup, my understanding is that it is simple. Atlassian puts out many different products and I cannot say for certain how I would have handled ones which are on-premises, compared to those which are cloud-based or server products. 

What's my experience with pricing, setup cost, and licensing?

I am not in a position to comment on the licensing. 

What other advice do I have?

We make use of the solution on Jira Cloud. 

While I cannot say with certainty, I would estimate the number of users in our organization at a thousand-plus. 

This figure contemplates different departments, such as that involving support. 

My advice is that someone in a large enterprise first give consideration to the issue of governance before implementing the solution. For a small team it is ready to use straight out of the box. One need just try and stay with the default workflows. There is no need to overengineer the product. 

The product is good, stable and very cost-effective for small teams. These are some of its advantages. 

I rate Jira as a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Atlassian Questions

Janet Staver - PeerSpot reviewer
Janet Staver
Tech Blogger
Jun 08 2022

Why or why not?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 07 2022

If you were talking to someone whose organization is considering Jira Align, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 07 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 07 2022

Please share with the community what you think needs improvement with Jira Align.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 07 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 07 2022

Hi Everyone,

What do you like most about Jira Align?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 02 2022

If you were talking to someone whose organization is considering Bitbucket, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 02 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Jun 02 2022

Please share with the community what you think needs improvement with Bitbucket.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 02 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Jun 02 2022

Hi Everyone,

What do you like most about Bitbucket?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 13 2022

If you were talking to someone whose organization is considering JIRA Portfolio, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 13 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 13 2022

Please share with the community what you think needs improvement with JIRA Portfolio.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 13 2022

Hi Everyone,

What do you like most about JIRA Portfolio?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
May 03 2022

If you were talking to someone whose organization is considering JIRA Service Management, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 03 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 03 2022

Please share with the community what you think needs improvement with JIRA Service Management.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 03 2022

Hi Everyone,

What do you like most about JIRA Service Management?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
May 03 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 25 2022

If you were talking to someone whose organization is considering Atlassian Confluence, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 25 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 25 2022

Please share with the community what you think needs improvement with Atlassian Confluence.

What are its weaknesses? What would you like to see changed in a future version?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 25 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 25 2022

Hi Everyone,

What do you like most about Atlassian Confluence?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 11 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)
Apr 07 2022

Names I have heard thrown around include Trello, Asana, and Monday.com, although I am open to other suggestions.

What is the difference between the different softwares? Which would you recommend and why? TIA!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 07 2022

If you were talking to someone whose organization is considering Bamboo, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 07 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 07 2022

Please share with the community what you think needs improvement with Bamboo.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 07 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 07 2022

Hi Everyone,

What do you like most about Bamboo?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 04 2022

If you were talking to someone whose organization is considering Trello, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Apr 04 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 04 2022

Please share with the community what you think needs improvement with Trello.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 04 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Apr 04 2022

Hi Everyone,

What do you like most about Trello?

Thanks for sharing your thoughts with the community!

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Mar 30 2022

Hi Everyone,

What do you like most about Jira?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Mar 30 2022

If you were talking to someone whose organization is considering Jira, what would you say?

How would you rate it and why? Any other tips or advice?

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Mar 30 2022

Please share with the community what you think needs improvement with Jira.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)
Mar 29 2022

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)
Mar 29 2022

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering Bitbucket Server, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about Bitbucket Server?

Thanks for sharing your thoughts with the community!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

If you were talking to someone whose organization is considering Atlassian SourceTree, what would you say?

How would you rate it and why? Any other tips or advice?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Please share with the community what you think needs improvement with Atlassian SourceTree.

What are its weaknesses? What would you like to see changed in a future version?

Julia Frohwein - PeerSpot reviewer
Julia Frohwein
Content and Social Media Manager
PeerSpot (formerly IT Central Station)

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

Miriam Tover - PeerSpot reviewer
Miriam Tover
Senior Delivery Ops Manager
PeerSpot (formerly IT Central Station)

Hi Everyone,

What do you like most about Atlassian SourceTree?

Thanks for sharing your thoughts with the community!

Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)

Which would you choose and why?

Tom - PeerSpot reviewer
TomBecause Microsoft Teams is not a wiki, therefore it makes no sense to compare it… more »
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Harshal Vora - PeerSpot reviewer
Harshal Vora
Principal Solutions Architect at InfoStretch
Hello community, I work as the Principal Solutions Architect at a Tech Services Company. Currently, I'm looking for a test management tool that integrates well with Jira (~50 users) and I'm considering Micro Focus ALM Quality Center and TestRail. Which of these tools would you recommend?
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it_user581931 - PeerSpot reviewer
Manager of IT Connectivity at a healthcare company with 51-200 employees
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into t...
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Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)

Why?

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHi Netanya, Basically , it all depends on the use cases for your environment… more »
Telly Shackelford - PeerSpot reviewer
Telly ShackelfordI haven't tried Micro Focus ALM Octane.  I have tried Jira and I like it.
Stefan Berchtold - PeerSpot reviewer
Stefan BerchtoldMy personal opinion: If you are a startup/small company with small teams,… more »
3 Answers
Netanya Carmi - PeerSpot reviewer
Netanya Carmi
Content Manager
PeerSpot (formerly IT Central Station)

How would you decide between the two?

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHad made a comparison some time back, Hope this will clarify which fits the… more »
Leah Fainchtein Buenavida - PeerSpot reviewer
Leah Fainchtein BuenavidaJira is a great centralized tool for just about everything, from local team… more »
3 Answers
Ian McInally - PeerSpot reviewer
Ian McInally
User at HCA Healthcare UK

Hello community, 

I work at a healthcare company with 1000+ employees.

From a test planning and test management perspective, tracking requirements to tests, to defects, which one is the best tool and why: MS DevOps or Jira?

Thanks in advance for your assistance.

Shibu Babuchandran - PeerSpot reviewer
Shibu BabuchandranHI @Ian McInally ​, Had made this comparison some time back, hope this helps… more »
1 Answer
reviewer1603851 - PeerSpot reviewer
User at TUBITAK
Hi community, I am doing research about data transfer from Wiki to (an existed) Confluence structure. There are some recommendations for Universal Wiki Converter but we do not want to deal with scripts too much. And we are not sure whether we can rely on them or not. Is there a simple method f...
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Evgeny Belenky - PeerSpot reviewer
Evgeny BelenkyHi @WiseCat, @Sebastian Lawrence ​and @Lindsay Fifield. Can you possibly chime… more »
1 Answer