We performed a comparison between Freshservice and Trello based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the sandbox, which allows me to test new configurations, automations, and workflows before taking them live on the production system."
"You can just register and within five to minute minutes, you are ready to go."
"The solution is very responsive with a 97% success rate in funneling customer tickets."
"The portal is straightforward for the end-user, but that's not the best part of Freshservice. Integration is the part that's interesting because it's easy to set up a process. It's extremely simple to integrate. In one week, you can add change management. It's incredible."
"Freshservice's best feature is its user-friendliness."
"The admin feature is the UI, so it's very clean. The asset management and its model are valuable as well."
"The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding of the system warranty and the actions that we might need to take in terms of insights. The system is very dynamic and prevents any kind of over sides which is yours that there is smooth contract management. Also we can easily uphold SLAs and deliver enhanced services without breaching any agreements."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"It offers a very solid service alongside its innovative features and capabilities."
"The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers."
"I like Trello's speed. It is more user-friendly compared to Jira. Jira is technical, whereas the management can use Trello."
"I can see everything on one page, like sticky notes. It's very, very easy to use and very straightforward."
"It has a very modern-looking interface."
"I appreciate the ease of creating boards and the flexibility it offers."
"The user interface is great. I find it very easy to create cards."
"I really enjoy the drag-and-drop feature."
"I am not too happy with the page layout or screen layout since it always looks messy."
"The ability to customize the user interface is a bit lacking, and the reporting is a bit lacking because they're very stringent upon what you can pull reporting-wise within Freshservice. They have a lot of built-in reports that are very nice, but when it comes to customizing these, they just provide you with certain data. When you try to build your own report wizard, you aren't able to go and select some of the data that is shown in some of the reports that come with Freshservice. This is something that we have brought up with our account representative, and we have suggested these as feature updates in the future. We're still waiting on them to go and implement something like that."
"The chat portal is not that great."
"Freshservice's technical support has issues with delays and translations."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The analytics could be better."
"The reporting and management information (MI) are very limited, and stopped realistic and timely reporting on outstanding incidents."
"Freshservice could improve the delegation and workflow management features."
"Users should be able to log their time against the tasks and visual reports should be available in Trello for time spent."
"We don't really have any automated features. If they had more automated options, that would be helpful."
"In terms of improvements, adding more artificial intelligence and making it more user-friendly in terms of design could be beneficial."
"If there are pre-done templates or suggested templates for various fields, they would be helpful for me as a coach."
"Reporting features could be improved."
"Trello wasn't a tool that offered lightning-fast speed like users wanted it to be for them."
"The product is not easy to use."
"Pricing can be improved."
Freshservice is ranked 10th in Project Management Software with 29 reviews while Trello is ranked 8th in Project Management Software with 37 reviews. Freshservice is rated 8.0, while Trello is rated 8.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of Trello writes "The solution is easy to set up, extremely stable, and is available on multiple devices". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine ServiceDesk Plus, whereas Trello is most compared with Asana, Wrike, Jira and monday.com. See our Freshservice vs. Trello report.
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