Try our new research platform with insights from 80,000+ expert users
reviewer1390431 - PeerSpot reviewer
Head Of Network & Technical Support at a financial services firm with 501-1,000 employees
Real User
Plenty of features, easy to use and simple install
Pros and Cons
  • "In my experience, the solution was easy to use, has lots of features, and is easy to configure."
  • "There are issues with electricity with this solution."

What is our primary use case?

We use the solution as our HQ main firewall.

What is most valuable?

In my experience, the solution was easy to use, has lots of features, and is easy to configure.

What needs improvement?

There are issues with electricity with this solution.

For how long have I used the solution?

I have been using the solution for approximately five years.

Buyer's Guide
Sophos XG
June 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.

What do I think about the stability of the solution?

I have found the solution to be stable.

What do I think about the scalability of the solution?

The scalability could be better. We have 500 to 1000 users using the solution at my company.

How was the initial setup?

The installation is easy.

What about the implementation team?

The deployment only took an hour for one person to do it.

What's my experience with pricing, setup cost, and licensing?

The hardware is inexpensive but the license is expensive.

What other advice do I have?

I am going to continue using this product and I recommend this product to others.

I rate Sophos XG a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1096965 - PeerSpot reviewer
Systems Administrator Team Leader at a retailer with 1,001-5,000 employees
Real User
Very solid and stable, although there are some ADL bugs that require enhancing
Pros and Cons
  • "This is a very stable solution."
  • "The MTR feature needs enhancing."

What is our primary use case?

This solution is generally used for environment protection, using the ADR and MTL features. I'm a system administrator and team leader and we are customers of Sophos. 

What is most valuable?

It is a stable product because it's on the central cloud so there's no management required. 

What needs improvement?

The MTR feature has to be enhanced. There are some bugs on the ADL which need enhancing. 

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the stability of the solution?

This is a stable solution.

What do I think about the scalability of the solution?

Because this is a cloud portal, scalability isn't an issue. It's fully managed by the vendor, we just login to the portal and check the logs and check the updates.

Which solution did I use previously and why did I switch?

We have Sophos firewalls and were planning to do a full integration with XG, but unfortunately this did not happen.

How was the initial setup?

The initial setup is carried out on the portal so you need to work on the configuration with the respective partner and have the portal accessing all of the environment. It's a simple setup. We have deployed this solution on around 200 machines.

What's my experience with pricing, setup cost, and licensing?

We pay an annual license.

What other advice do I have?

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Sophos XG
June 2025
Learn what your peers think about Sophos XG. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
reviewer1477533 - PeerSpot reviewer
IT Security Manager at a financial services firm with 201-500 employees
MSP
Ability to be managed by all users; unfortunately there is no tracking
Pros and Cons
  • "Each user has the ability to manage the solution."
  • "Inability to investigate incidents, there is no tracking."

What is our primary use case?

We are customers of Sophos and I'm the company IT security manager. 

What is most valuable?

I like that each user has the ability to manage the solution. 

What needs improvement?

It's a problem that we are not able to investigate incidents, there is no tracking. Security is also lacking in this product. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

Stability is good, no problems. 

What do I think about the scalability of the solution?

Scalability is fine. 

How are customer service and technical support?

Technical support could be improved, it's not great. 

What's my experience with pricing, setup cost, and licensing?

The price is good, it's not an expensive product.

What other advice do I have?

I would not recommend this firewall to others. 

I would rate this product a seven out of 10.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1463193 - PeerSpot reviewer
IT Manager at a manufacturing company with 201-500 employees
Real User
User authentication rules are helpful, but the URL filtering is not good, and it suffers from instability
Pros and Cons
  • "The user authentication rules are very useful."
  • "Sophos needs improvements made to the console, such as host entry or defining rules directly from it."

What is our primary use case?

We use the Sophos XG firewall as part of our network security solution.

What is most valuable?

The user authentication rules are very useful.

What needs improvement?

Sophos needs improvements made to the console, such as host entry or defining rules directly from it.

For how long have I used the solution?

We have been using Sophos XG for the past five years.

What do I think about the stability of the solution?

I do not feel that this is a stable product. URL filtering is not good.

How are customer service and technical support?

I have not had any experience with technical support.

How was the initial setup?

The initial setup is straightforward. It took a week to deploy.

What other advice do I have?

This is not a product that I can recommend to anybody who wants to implement a firewall.

I would rate this solution a four out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user1274955 - PeerSpot reviewer
Senior Director of IT Operations at a tech services company with 11-50 employees
Real User
A good tool that offers stable and reliable protection
Pros and Cons
  • "It's a good security tool and it aligns with the rest of our security stack."
  • "The VPN is in need of improvement."

What is our primary use case?

This firewall is being used to protect our site.

What is most valuable?

It's a good security tool and it aligns with the rest of our security stack.

What needs improvement?

The VPN is in need of improvement. For us, it is hard to set up and it not working properly.

For how long have I used the solution?

We have been using the Sophos XG at one of our sites for about a year.

What do I think about the stability of the solution?

This product is part of our infrastructure and we use it every day. The internet stays up with no outages, so I think that Sophos XG is a stable product.

What do I think about the scalability of the solution?

We have not had the need to scale to this point. Our entire organization is protected by it.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to this solution, we were using Meraki. My company has a better partner channel with Sophos, which is why we switched.

What about the implementation team?

Our in-house technical team deployed this firewall.

What other advice do I have?

My advice for anybody who is looking into implementing this product is to trust your techs.

This is a good product, although there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1375350 - PeerSpot reviewer
Technical Analyst- Presales and delivery at TechNexa Technologies Private Limited
Real User
Endpoint firewall and proxy that is user-friendly, easily scaled, and has good synchronization features
Pros and Cons
  • "it's user-friendly, not complex."
  • "The uploading and downloading of reports should be included."

What is our primary use case?

The primary use case of this solution is as an endpoint firewall and proxy.

What is most valuable?

The features that are most valuable are synchronized security, the security hard build, the application synchronization, and the events synchronization.

it's user-friendly, not complex.

What needs improvement?

The uploading and downloading of reports should be included.

We are looking for a firewall to block the uploads from the user, not the downloads. I would like to see this feature updated.

In the next release, I would like the uploading and downloading reports to be included.

For how long have I used the solution?

I have been using this solution for almost two years.

We will be upgrading to the newest version that was released two or three months ago.

What do I think about the stability of the solution?

This product is stable.

What do I think about the scalability of the solution?

This solution is easily scalable. We have 15 to 20 users.

How was the initial setup?

The initial setup is straightforward.

It's easy to understand and to install.

What about the implementation team?

I am a technical analyst and handling the pre-sales. We provide and implement the solution to our customers.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
Senior System Administrator at a financial services firm with 201-500 employees
Real User
Has a simple setup and has good stability
Pros and Cons
  • "The simplicity of the setup is the most valuable feature."
  • "Their technical support needs improvement. I've been on hold with them for hours waiting for their support."

What is most valuable?

The simplicity of the setup is the most valuable feature.

What needs improvement?

Their technical support needs improvement. I've been on hold with them for hours waiting for their support.

For how long have I used the solution?

I have been using Sophos XG for five years. 

What do I think about the stability of the solution?

They seem pretty stable. They're pretty good devices when they're up and running. Once you get them up and running they seem to work quite well. It runs 24/7.

What do I think about the scalability of the solution?

They're very scalable.

How was the initial setup?

The setup is easy. We did the deployment ourselves. 

What other advice do I have?

If you pay for the premium support, you'll get better support from Sophos.

I would rate Sophos XG an eight out of ten. 

The integration with their Sophos Central isn't great. That needs some work. If they could work on the integration with Sophos Central, that would be great.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Administrator IT at Shopfront Limited
Real User
Synchronized security centrally monitors endpoints in real-time
Pros and Cons
  • "This kind of strategic technology makes it much easier to remove malware and address vulnerabilities quickly."
  • "It would be great if the user can have a portal to check on activities related to their account."

What is our primary use case?

We primarily use this solution for bandwidth control, intrusion prevention, and network security.

How has it helped my organization?

We now have visibility into our network.

What is most valuable?

Sophos operates using a Synchronized Security in its XG platform. It is facilitated by an active connection with all of the network endpoints. This connection operates like a heartbeat, notifying the firewall instinctively when an endpoint has been infected or compromised. The firewall then quarantines the problem area and provides detailed information on how the endpoint was compromised. This kind of strategic technology makes it much easier to remove malware and address vulnerabilities quickly.

What needs improvement?

It would be great if the user can have a portal to check on activities related to their account.

For how long have I used the solution?

We have been using Sophos SG for two years.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Product Categories
Firewalls
Buyer's Guide
Download our free Sophos XG Report and get advice and tips from experienced pros sharing their opinions.