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Sophos Firewall pros and cons

Vendor: Sophos
4.1 out of 5
Badge Leader

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Sophos Firewall offers robust VPN capabilities, which have been particularly beneficial during periods when remote work is essential.
Many customers find value in its comprehensive security features, including intrusion detection and malware prevention.
The scalability of Sophos Firewall is highly regarded, allowing it to be effectively applied in various organizational sizes and configurations.
Sophos Firewall is cost-effective, providing numerous security features and capabilities at an affordable price point compared to many competitors.
Technical support for Sophos Firewall receives high praise, ensuring users have access to reliable assistance when needed.

CONS

Sophos Firewall experiences difficulties with SD-WAN functionality, requiring improvements for enhanced performance.
Technical support for Sophos Firewall is frequently criticized for slow responses and requires significant improvements.
Frequent updates to Sophos Firewall can introduce issues, necessitating better quality assurance before releases.
Sophos Firewall's pricing is often considered too high, with many recommending a reduction in costs.
Sophos Firewall's VPN configuration is complex and problematic, demanding enhancements for better usability.
 

Sophos Firewall Pros review quotes

TarunPanchal - PeerSpot reviewer
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
May 23, 2025
Sophos XG uses AI effectively to enhance threat detection and response, securing from AI at the packet level.
PS
it managar at rise tech
May 14, 2025
This product is very useful, and I rate it 10 out of 10.
Rajesh Panwala - PeerSpot reviewer
Managing Director at Smartlink Solutions Pvt. Ltd.
May 20, 2025
I would rate Sophos XG as a better option compared to all others we have used because peace of mind and faster implementation are the key points which Sophos XG provides compared to these two counterparts.
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Ashutosh Jha - PeerSpot reviewer
Project Engineer at IT Solution
Feb 20, 2026
Sophos Firewall has positively impacted my organization by preventing outside threats, allowing me to easily monitor my users, and configuring any rule for any user regarding what they need to use and what I am restricting for the particular user.
Louis Iwhiwhu - PeerSpot reviewer
Senior IT Specialist (SAP & Infrastructure) at a manufacturing company with 51-200 employees
Nov 25, 2025
Sophos XGS has enabled my processes to run smoothly and provides the main benefits of saving time, saving money, and streamlining processes.
reviewer2706933 - PeerSpot reviewer
it officer at a government with 1,001-5,000 employees
May 20, 2025
The user interface of Sophos XG enhances our administrative tasks because it is intuitive and easy to navigate.
Nitin Yadav - PeerSpot reviewer
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
Mar 30, 2026
Sophos Firewall has positively impacted my organization by increasing security, reducing my time, and allowing us to manage multiple firewalls via Smart Console or Sophos Central, where we can push the policy centralized from all the firewalls.
Abdul  Basit - PeerSpot reviewer
Deputy Manager IT at Asia Petroleum Limited
May 12, 2025
Sophos XG is a friendly-use firewall that is very good for small environments and small to medium businesses; its functions are great, and I am very satisfied with UTM.
YM
Product Manager at CTT
May 5, 2025
I recommend Sophos XG to other customers.
Nassif  Kaleny - PeerSpot reviewer
IT Manager at Bavaria Egypt S.A.E.
Apr 2, 2025
I recommend Sophos XGS as it is easy, reliable, has good support, and is flexible and stable.
 

Sophos Firewall Cons review quotes

TarunPanchal - PeerSpot reviewer
IT Manager , SAP HANA Administrator at Tara Paints & Chemicals
May 23, 2025
Some improvement is needed in the UI, as sometimes beginner users get lost in UI settings and do not understand where to find specific settings.
PS
it managar at rise tech
May 14, 2025
There is room for improvement in Sophos XGS, specifically in three areas: slowness, centralized synchronization, and bandwidth issues, plus throughput is very low.
Rajesh Panwala - PeerSpot reviewer
Managing Director at Smartlink Solutions Pvt. Ltd.
May 20, 2025
The support time needs improvement, as sometimes they ask everything via email and then it takes additional time for them to respond.
Learn what your peers think about Sophos Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.
893,244 professionals have used our research since 2012.
Ashutosh Jha - PeerSpot reviewer
Project Engineer at IT Solution
Feb 20, 2026
Sophos Firewall can be improved by providing more throughput.
Louis Iwhiwhu - PeerSpot reviewer
Senior IT Specialist (SAP & Infrastructure) at a manufacturing company with 51-200 employees
Nov 25, 2025
One improvement I would like to see is a better activities log, such as a monitoring log that tracks activity more comprehensively.
reviewer2706933 - PeerSpot reviewer
it officer at a government with 1,001-5,000 employees
May 20, 2025
I am struggling with the licensing model of Sophos XG because we don't have a license. Our licenses expired and we're not supposed to renew the licenses at this time.
Nitin Yadav - PeerSpot reviewer
Network & Security Engineer at Arrow PC Network Pvt.Ltd.
Mar 30, 2026
I believe Sophos Firewall can be improved, especially inconsistency across the deployment, and some GUI can be slow.
Abdul  Basit - PeerSpot reviewer
Deputy Manager IT at Asia Petroleum Limited
May 12, 2025
We need better reporting and a clear vision of the network, and Sophos XG does not provide that.
YM
Product Manager at CTT
May 5, 2025
The main improvement needed is in the pricing. It is a little higher when compared to competitors like Huawei.
Nassif  Kaleny - PeerSpot reviewer
IT Manager at Bavaria Egypt S.A.E.
Apr 2, 2025
The reporting system is very poor. I cannot trace any traffic to our site if it feels some threats.