What is our primary use case?
My primary use case for this solution is for agreements for the customers.
How has it helped my organization?
Before we started using SignNow, we used to send enrollment agreements to our customers via email, manually asking them to sign those agreements. It was troublesome for them to print the agreements out, sign them, scan them, and then send them back. That was causing a lot of issues when it comes to getting the agreement before the actual contract starts.
The reminder feature is also very important. When we send them this agreement electronically, it looks nice to the customer.
Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent.
What is most valuable?
The feature I like a lot is the ability to transfer files to our cloud servers.
What needs improvement?
The area I think this solution can improve is user features. It didn't make sense for us to have individual user licensing. We have one license for the whole company and since agreements are public knowledge to us, there are no secrets to hide and keep confidential. Ideally, we'd like a way to create a super user under a master user, instead of paying for different type of accounts for each user.
For how long have I used the solution?
I have been using this solution for about seven months.
What do I think about the stability of the solution?
I would rate the stability of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best.
What do I think about the scalability of the solution?
I would rate the scalability of this solution a nine, on a scale from one to 10, with one being the worst and 10 being the best. There are six people using this solution in our company right now.
How are customer service and support?
I would rate the technical support of this solution a 10, on a scale from one to 10, with one being the worst and 10 being the best. The reason for this rating is, even though I contacted them only once, I had a lot of questions and they answered them promptly.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previous to SignNow, we tried using DocuSign, but I think it was too strict and passive compared to our needs and SignNow was a perfect solution for our company.
How was the initial setup?
The initial setup process was straightforward. I didn't have to have IT department help, but I rather did it myself. It was easy and straightforward.
What was our ROI?
I would say that we have seen a return on our investment.
What's my experience with pricing, setup cost, and licensing?
My impression is that the pricing is pretty good. Based on the fact that we have one license that is being shared by six people, it's pretty good. We initially considered having a license for everyone individually but that was going to cost too much. We decided to have the enterprise account because of the branding. We decided on the enterprise plan because we could brand with it, which is a feature the lower-level accounts do not have.
What other advice do I have?
I would advise other people looking into this solution, before they buy a license, to get a trial version and test it.
I would rate this solution as a whole a nine, on a scale from one to 10, with one being the worst and 10 being the best.
*Disclosure: My company does not have a business relationship with this vendor other than being a customer.
