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SentinelOne Singularity Complete pros and cons

Vendor: SentinelOne
4.4 out of 5
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Prominent pros & cons

PROS

SentinelOne Singularity Complete excels in automated, active endpoint detection and response using artificial intelligence, automating tasks typically performed by SOC analysts.
Its rollback feature swiftly reverses ransomware infections, ensuring minimal disruption and high data recovery capability.
The platform integrates effectively with various third-party tools and supports seamless API interactions for enhanced customization and control.
The threat-hunting capability provides deep visibility into endpoints, enabling detailed security investigations and assessments.
SentinelOne Singularity Complete offers comprehensive protection across Windows, Linux, and macOS, supporting legacy and current operating systems efficiently.

CONS

SentinelOne Singularity Complete lacks flexibility in policy fine-tuning, offering limited options for customization.
The management console's reporting capabilities require enhancements for better granularity and accessibility of information.
SentinelOne Singularity Complete experiences issues with resource consumption, particularly on Windows and Mac systems, affecting performance.
SentinelOne Singularity Complete does not auto-update its agents, leading to a more complicated update process.
SentinelOne Singularity Complete generates excessive noise and false positives, creating additional management overhead.
 

SentinelOne Singularity Complete Pros review quotes

reviewer1444704 - PeerSpot reviewer
Oct 29, 2020
The best thing SentinelOne has done for us is that it gives us insight into the endpoints. We never had insight into lateral movement threats before. Once a threat known as Qbot gets on the network, it actually spreads throughout sub-networks quickly. SentinelOne has detected that and saved our bacon. We were able to get in there and stop the threat, lock it down, and prevent it from actually spreading through. It would have been 50 or 60 computers. It had spread through in a few minutes. We have a lot of HIPAA data and FERPA data that we need to keep protected.
reviewer2278497 - PeerSpot reviewer
Sep 18, 2023
The best feature of SentinelOne Singularity Complete is that you don't need to configure a lot with it because it provides an unmatched layer of protection out of the box.
reviewer1275819 - PeerSpot reviewer
Feb 9, 2020
The strength of SentinelOne is that it has an automated, active EDR. It does that first level of what a SOC analyst would do, automatically, using artificial intelligence, so we can focus on other things. Active EDR not only notifies you, but it actually fixes that first level. That is unheard of. Very few, if any, companies do that.
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,457 professionals have used our research since 2012.
reviewer1056855 - PeerSpot reviewer
Nov 1, 2020
SentinelOne also provides equal protection across Windows, Linux, and macOS. I have all of them and every flavor of them you could possibly imagine. They've done a great job because I still have a lot of legacy infrastructure to support. It can support legacy environments as well as newer environments, including all the latest OS's... There are cost savings not only on licensing but because I don't have to have different people managing different consoles.
Austin Estrada - PeerSpot reviewer
Aug 23, 2023
The terminating or killing remediation process that they use is top-notch. Pretty much anything that is even remotely malicious gets blocked by it within seconds. That is important for us. We have thousands of endpoints with tens of thousands of users. It is hard to do good security for that many people without some kind of automated detection and response. That is what SentinelOne does for us. It helps us automate that process.
LA
Jan 24, 2024
The most valuable feature is the ability to drill down into individual sequences of processes.
reviewer2248914 - PeerSpot reviewer
Jul 31, 2023
The EDR functionality of the platform is what we use the most. That was the primary reason why we got SentinelOne. That is what we use the most in terms of functionality.
TT
Dec 1, 2020
For me, the most valuable feature is the Deep Visibility. It gives you the ability to search all actions that were taken on a specific machine, like writing register keys, executing software, opening, reading, and writing files. All that stuff is available from the SentinelOne console. I'm able to see which software is permanent on a machine, and how that happened, whether by registry keys or writing it to a special folder on the machine.
Mohammad Ali Khan - PeerSpot reviewer
Oct 7, 2020
It has a one-click button that we can use to reverse all those dodgy changes made by the virus program and bring the system quickly back to what it was. That's one of the most important features.
DC
Aug 16, 2023
The visibility component is the most valuable feature.
 

SentinelOne Singularity Complete Cons review quotes

reviewer1444704 - PeerSpot reviewer
Oct 29, 2020
They have tiers of support like most companies do. For the first three years, we had the top tier of their support and we would get a response from a technician quickly. We didn't have many things we had to ask of them. They would be very quick. We are now one tier down from that. The SLA for us is no longer within an hour or two. It's within half a day or something like that. As far as if I do ask a question of them, it is a little slower than what it used to be. I understand that we're at a lesser tier, but sometimes it feels like that could be a little better. I have to preface that by specifying that we're no longer paying for their top tier support.
reviewer2278497 - PeerSpot reviewer
Sep 18, 2023
Having an additional logic layer could improve the solution, mainly because I run multiple systems with different layers. For example, if I'm running a very important server with this agent, and that server gets infected, I may not necessarily be sure that I want to shut it down right away. Maybe I want to isolate some of the connectivity but not do the entire security remediation automatedly or curtail network access type of activity.
reviewer1275819 - PeerSpot reviewer
Feb 9, 2020
The area where it could be improved is reporting. They have some online reporting, but it would be nice to be able to pick and choose. When I'm looking at the console, I would love to be able to pull certain things into a report, the things that are specific to me.
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,457 professionals have used our research since 2012.
reviewer1056855 - PeerSpot reviewer
Nov 1, 2020
If it had a little bit more granularity in the roles and responsibilities matrix, that would help. There are users that have different components, but I'd be much happier if I could cherry-pick what functions I want to give to which users. That would be a huge benefit.
Austin Estrada - PeerSpot reviewer
Aug 23, 2023
Some of the reports that are exported through SentinelOne can be complicated for people who are not IT professionals. For example, we have some people within our leadership who would like to know why we are spending so much money on their product, and one of the ways that we are able to do that is through reports. Some of those reports are pretty easy to understand, and some of them are very complicated. Because they are not IT or security professionals, they may not have the same grasp. I wish their reporting feature was a little better.
LA
Jan 24, 2024
I encountered issues running Singularity Complete alongside other machine-learning tools.
reviewer2248914 - PeerSpot reviewer
Jul 31, 2023
The ease of use can be better in Deep Visibility. It is not always the easiest. If I have not been in there in the Deep Visibility module for a long time, I do not always find it that easy to use. I tend to go and have to consult the help quite often if I have not been in there a long time.
TT
Dec 1, 2020
The solution’s distributed intelligence at the endpoint is pretty effective, but from time to time I see that the agent is not getting the full execution history or command-line parameters. I would estimate the visibility into an endpoint is around 80 percent. There is 20 percent you don't see because, for some reason, the agents don't get all of the information.
Mohammad Ali Khan - PeerSpot reviewer
Oct 7, 2020
One of the areas which would benefit from being improved is the policies. There are still software programs where we need to manually program in the policies to tell the system, "This program is legitimate." Some level of AI-based automation in creating those policies would go a long way in improving the amount of time it takes to deploy the system.
DC
Aug 16, 2023
I would have liked the dashboard to be more user-friendly.