My company wants to change from the legacy system to the new system and new technology.
They also want it to be on-prem.
Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.
Download the SAP ERP Buyer's Guide including reviews and more. Updated: November 2022
My company wants to change from the legacy system to the new system and new technology.
They also want it to be on-prem.
Our kind of enterprise is expanding and wants to change the system to adopt a workflow. They want to improve productivity.
They provide a full service.
My company has been using SAP ERP for ten years.
On average, the companies that use SAP ERP have around 50 users.
=> I mean that related to license, company may has over 200 or 300 employees, but company only buys 50 account for 50, 70 end-users to use system.
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
SAP is more expensive than some of its competitors.
I would rate SAP ERP an 8.5 out of ten. Not a ten because the solution could be cheaper.
We used SAP ERP for a variety of business processes including finance, sales, credit, distribution, and more.
The most valuable feature is the finance management. However, there are many good features.
Standardization and customization need to be improved.
Technical support is an area that is in need of improvement.
This product has been used by the company for about 12 years.
The stability is quite high and we used it on a daily basis.
This product is very scalable and easy to expand.
We have approximately 40,000 users.
I have been in touch with technical support and I think that it can be improved. It's quite inefficient.
We did not use another ERP solution prior to SAP.
The initial setup is complex. One of the main difficulties is that there are a lot of processes and you need to integrate all of your ecosystems. When you have a very complex environment you have to understand the details and complexity.
The deployment can be done either on-premises or in the cloud, depending on the requirements. It can be an ongoing process.
We deployed this solution with assistance from the vendor.
Both our in-house team and the vendor is responsible for maintenance.
I would say that the price is competitive. Some components are available at an additional cost, depending on the type of contract that you have.
I would rate this solution an eight out of ten.
We are a consulting company and SAP ERP is one of the products that we implement for our customers. Our primary role is to advise them on tools and strategy, including business use cases that they want to transform.
With ERP, we are working with customers who are looking for S/4HANA transformation, mainly from a greenfield approach. For RPA, we want to add some value in the business case because the business case of the S/4HANA transformation is not so easy to find. So we use some techniques like RPA to find more money around this transformation.
Right now we try to automate some functionality, which is not yet really good, within ERP. We really want to connect via API to the RFP tool to S/4HANA in fact.
We do business consulting or IT consulting, and do not provide support. We do advise them on tools and strategy, including business cases that they have to transform. We work with them up to this point and do not do the implementation.
The most valuable features are the claim management. We also find the automation for the process within the "purchase to pay" can be valuable as well. We know that SAP already has an RPA solution to automate the reconciliation between the invoice and the orders, so we don't think that we can find a lot there. We would like to have some use cases with logistics and so on, but we don't have much right now.
We have a "purchase to pay" process, which is in SAP Ariba but mainly within the ERP. We would like to have more around purchasing because with purchasing we have a lot of money to gain and it could be very good for the business case.
There are a lot of manual tasks that are used by a lot of people, so it is a very good candidate for RPA. SAP says that if you want to extend the solutions, you need to use some solution outside of SAP for RPA, on a platform as a service or whatever. So, if SAP could have some option, but this not the tool or the best platform that is in the market. So we try to find some solutions to better convince our customers.
I began working with SAP in 1992, about 28 years ago.
We have experienced no problems with stability.
Scalability has not been an issue for our customers. Our smaller clients have between 2,000 and 3,000 users, whereas a large company has between 10,000 and 20,000 users.
Normally our customers are in retail, the chemical industry, and energy companies. The setup is usually quite complex. When we want them to transform to S/4HANA it has been mainly customized. There are a lot of specifics because their processes are generally not straightforward.
The deployment will take perhaps two months, on average.
When it comes to financing or accounting, SAP is quite enormous. When a company has to produce on every quarter, the numbers that would be in the SAP report, it is quite good. It has very long, long, long life behind it. Logistics, it's still okay. But for the rest, we just started G-Cloud first with a software as a service application. For HR, you have Workday, for instance.
For key purchasing, maybe go to SAP Ariba. If you are looking for Salesforce automation, for instance CRM, maybe you will go to Salesforce. It really depends on which process you want to clone and you want to target, but for the core finance, S/4HANA is a good solution.
I would rate this solution an eight out of ten.
I'm the company manager and we are customers of SAP.
Control and governance are the best features of SAP. We have good support as well and there is a big ecosystem around SAP where we can get technical support.
SAP is always costlier than other products so I'd like to see the pricing improved for preferred customers. Integration could also be improved.
I've been using this solution for 10 years.
This solution is stable.
The solution is scalable. There are four plants in my area and about 100 people using SAP. There are many, many more users worldwide.
We are satisfied with the technical support.
We used JD Edwards before SAP and as a corporate move, all the plants went over to SAP and our department also moved eventually. The company chose a good product.
The initial setup is somewhat difficult but with the kind of support we have it's not a problem. The installation or implementation is a tough thing for SAP, there are multiple factors which have to be taken into consideration.
For larger companies, I think SAP is the best solution we have in ERP.
I would rate this solution an eight out of 10.
It meets our requirements for a product to help us integrate and track business requirements and processes. Within the nature of our business, it meets our requirements for what we need it to do.
SAP ERP has a solution for all our requirements. That is the only way I can put it because the evaluation was done by somebody else at our company many years back. What the product delivers kind of meets our requirements. That is the most valuable feature.
The biggest issue with the solution is that it could be a little more user-friendly.
We have been using SAP ERP (Enterprise Resource Planning) for at least 10 years, but actually for as many as 15 years.
SAP ERP is a stable solution. We do not have trouble with crashes, bugs, and glitches.
SAP ERP is scalable. Our current user base is maybe around 1,000 people. We should be able to increase that at will if we have the need.
I do not think that SAP ERP fits perfectly to all industries. You have got to be careful in choosing it or other solutions. SAP is mostly good for manufacturing. It is good for certain sectors of the industry and works in our case, but it is not for every type of business.
People do not have to do a lot of preparation before bringing the product onboard such as reading a lot of documentation. Mostly it is better that they see demos and project how it really works in their environment before they go for it because it is not user-friendly. If the business is within the service industry and service provision is the kind of environment they work in, I do not think I would suggest SAP ERP as a solution. If the potential client wants to use it for retail, again I would not suggest it because it is far too complicated for what they need to do and there are better solutions for that use case. It is typically good for manufacturing and those kinds of core product development industries.
On a scale from one to ten (where one is the worst and ten is the best), I would rate SAP ERP as around an eight-out-of-ten overall. For me the only thing that plays against it is that it could be more user friendly, that is the biggest issue I am looking at.
The system can be integrated with other SAP functionalities - such as finance, production, sales, marketing, HR, et cetera, and can also be customized to become a model that's specifically designed for my business. That's the solution's most valuable aspect.
The solution is quite expensive. They need to work on the pricing to make it more reasonable.
There are no extra features needed. It's quite a complete solution.
I've been using the solution for seven years now. It's been a good amount of time.
The solution offers quite good stability. The performance is reliable. There aren't bugs or glitches. It doesn't crash or freeze. It's very good.
The solution is a bit smaller than I prefer to use, however, we don't have to take too many liberties with it, so, for us, it's fine.
We have about 20 users on the product currently.
We have reached out to technical support in the past. They've been quite good and I would say that, overall, we've been satisfied with the level of support they've provided.
The initial setup was pretty straightforward. I don't believe it was complex.
The vendor handled the entire setup for our organization. We didn't actually have to worry about the implementation process.
The costs are high in terms of licensing. It will be too expensive for many companies if they are considering using this solution.
We're just customers. We don't have a business relationship with SAP.
We are using the latest version of the solution.
Although it is a good product, I'd recommend that other organizations consider an alternate solution. This is due to the fact that it's a very expensive model. For us, for the very initial stage of our business, we've spent quite a lot on it. If a company has a vision for the next five years, it could prove difficult to adhere to the solution should things unexpectedly change.
It might be better to have a basic application available on the market. The licensing costs are far too high on this one.
I'd rate the solution seven out of ten, even though the costs are so large. In this time of COVID, people really are more cost-conscious and high licensing costs are untenable for a lot of businesses.
We are using SAP ERP and the financial part and procurement part and also HR, as well.
It is a comprehensive and robust solution. It can provide lots of functional features.
It's great for enterprise-level organizations.
The user interface isn't that great. This is an area they could really improve on.
In general, a user should attend training before they can use this platform. There's definitely a learning curve. As a new user or employee, there may be some difficulty with onboarding.
The assisting module is good enough for our construction company, however, some specific areas for construction domains are not tailor-made for construction. Ssome construction operations within the solution do not fulfill our requirements. That it is an ERP struggle, and perhaps not specific to this solution. It may not have specific details for our industry. It's fair to say that the existing module, on HR and on procurement, is good enough for us.
In this company, I've been using the solution for more than ten years.
The stability of the solution is quite good actually. It's very stable. Once you have set up and configured it well, the system works very well. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.
I haven't really dealt too much with scalability. Our company has been pretty steady in terms of usage. We haven't really increased anything. IN our environment, scalability isn't so much of an issue.
That sai, it is my understanding that the solution scales well, and if a company needs to expand it, they can do so with relative ease.
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually. Whenever we raise a support ticket, generally we have got a response within two to three days. They are knowledgable and answer our questions.
The initial setup can be quite complex. You need to have someone who is quite knowledgeable on the solution in order to successfully implement it. SAP is quite difficult.
We're just a customer. We don't have a relationship with the organization.
If a company is considering using this solution, they need to know that training is a must for new users and employees.
I'd rate the solution at an eight out of a score of ten.
In this company, we are using only two modules, which are for purchase and sale. There is some part of the financial process involved as well. What our company has is not an enterprise version of SAP. So in my experience with the company, when I am modeling the purchase process, is not the same as using the full SAP ERP process at all. We use a process model in which we are utilizing SAP for some stages and after that, the process goes to another BPMS (Business Process Management Solution). We use Camunda BPM for additional processing.
The major problem that we have using SAP ERP in Iran is that we can not customize our complete process in compliance with regulations when using the full version and all its features. This has to do somewhat with the process we want to use. Customizing ERP SAP for what we need to do is very expensive and it is not within the budget of many companies in our country. So the company I work for is seeing SAP as one, two, or three parts of a larger process and using it where we can.
It is really the most important problem for the people in my country when they are using SAP ERP. They can not model their process exactly in the standard processes of SAP. The customization is too expensive (it is not low-code). That is the reason that SAP is not more widely used in my country. It needs to be customized (coding) or it is not going to work the way it needs to for compliance. if your company is in low level of maturity, it will be hard or even impossible that processes follow the SAP default processes.
Companies pay a lot of money for SAP ERP and large companies in Iran are paying for that and it is said that the project was a mistake due to not knowing what was needed and what SAP was providing for them. But all the people I know can not afford the cost to make it work the way it needs to.
As far as I know, not only did not it help the organization to improve its processes, but also it did not shorten the length of processes. in fact it made the processes more longer than what it was, due to the low organizational and process maturity level (processes could not be the exact ERP processes, they need to be customized).
I think that the ability to describe details of processes in ERP is significant comparing to BPMS.in SAP ERP it is the most interesting thing to me that there are many details prepared in advance which are very slight but important, although it may not be suitable for everyone who wants an ERP or BPMS that is less complex and easier to use. for example; if you want to submit a PO, the SAP have prepared all the details you need to submit in advance. All I am trying to say is that it is kind of a perfect best practice to use.
I can not completely understand or agree with this opinion, but people say that the SAP ERP's UI/UX (User Interface/User Experience) is awful. It is true that it is very complicated. When employers in a company want to use ERP, you are going to have some complexity and even conflicts. All people can not use ERP because it is complicated to use almost by nature. Because it is difficult to use, some people like our junior financial staffs will not usually be able to work with it because of the complexity.
For me, I really like the product and the possibilities because I can use it to see all of the details that I want. SAP ERP is very good for a production company that has physical products because they can use it perfectly and see all the details about the business processes that they need to know. I have not experienced other ERP solutions or other ERP software but, as far as I know, SAP ERP is very full-featured and offers good visibility into processes. This is the purpose of the product.
Although it may be good for me and other technical and advanced business users, the UI/UX could be a lot better. I think that especially in some of the financial modules, they need to have some improvements in budget control. It is an important component for planning and it is not being handled well for all users. That we can not do more with controlling budgeting with an ERP solution means that the solution has some weaknesses in it.
It is a sort of tangential problem with the product. Because of extreme changes in the dollar exchange rate, when you want to put in a PO (purchase order) the price will change as time passes. By the day you need to pay the bill, it could be more than the budget that was projected. That is an example of the reason why we can not control our budget. The dollar exchange rate is changing daily and even hourly in our country. We want to be able to control the budget in SAP, but it does not update the budget field in the form in real-time values of the exchange rates. Our company can not use this feature and we have to do the budgeting part manually.
I have more than five years of experience in this area of business process analysis, but I am fairly new with this company. I have only been with them for about six months. I am currently working with them on SAP ERP (Systems Applications and Products, Enterprise Resource Planning) for about one month.
I have only been using this product for one month, but in one month I saw some bugs. So there are areas where it needs improvement still and can continue to be better. SAP is better than other ERPs and mostly with fewer bugs, I guess. In some cases, it is better than other solutions as far as stability. I am not a software engineer and this is only from what I experience. A software engineer can tell more details about scalability.
When working with the program, it sometimes just slows down. Even in large companies that have a lot of resources, lag happens sometimes. If it takes two to five minutes to load the data, we get used to it. We can not do anything else but wait.
SAP ERP has been used in many large companies, so I guess it has a reputation for being scalable. In my company, we have about 10 to 20 people using the product. But we are a small part related to a large company . In that parent company, there are somewhere between 2,000 or 3,000 people who are using SAP.
I do not know if other ERP solutions have a heatmap to show where there is the most activity. SAP ERP does not have this feature. Camunda has a heatmap that is used with the optimize and Cockpit module. The heatmap in Camunda gives you a perfect view of your company process. The map shows exactly where the processes have some difficulties at a glance. For example, it will show where the most steps are used and where work slows down with bottlenecks. Having this information can give you insight into improving your larger view of your process and where it is working or not. You can see the whole picture in one window, and you can see all the stages of the process. You can easily define where it is most important to work on making improvements.
Because we can not do customizations of SAP easily in our company and because of its cost, I can not recommend SAP ERP to people in a similar situation because I know that it would be a failure for them. But because of the issues with expenditure and because of the dollar exchange rate problems, my advice to these people is to use some opensource solution for BPMS like Bizagi, or Camunda, or Bonita.
If the technical people in the company can support the Java behind it, Bonita is the best of these solutions as a choice for their company in my opinion.
On the scale from one to ten where one is the worst and ten is the best, I would still rate SAP ERP as an eight-out-of-ten. It is a good rating for a good product. I think it is one of the best in the world but it does not work in our country for very many businesses. The problem that it has for people in our country does not change the fact that it is the best at what it does.
We are using this solution to help us with business processes and to run our business efficiently.
The most valuable features are that it's very customizable and it's flexible.
The initial setup could be simplified.
Technical support response time could be better.
SAP ERP needs to be more innovative when it comes to areas like mobility and the internet. They have to enable it.
I have been working with SAP ERP for approximately ten years.
It's a stable solution and we have plans to increase our usage.
SAP ERP is very scalable.
Technical support is good, but there is always room for improvement. They could be faster.
The initial setup is a bit complex.
It took approximately six months to deploy.
We had a tech agency help with deployment.
There are licensing costs.
I would recommend this solution but not on a large scale. They should start on a smaller scale.
I would rate SAP ERP an eight out of ten.
The transactional integration of operations is the best-recommended feature of this product. It provides integration of all operational modules.
The version that we are using lacks in reporting. The reporting feature needs to be constructed more in this product.
There can be better scope for mobility. They could include the technical development of reports instead of depending completely on programming. The programming method needs to be easy.
We have been using SAP ERP for around nine years.
We are using the ECC EHP 8 version, which is not the latest one. SAP HANA is the latest one.
There is not a very simple answer to this. The version that we are using is not too stable. The newer version seems to be good, more scalable, and more stable. We are yet to evaluate the newer version of this.
It is scalable. We have around 180 users. We have licenses for 250 users, but 180 users are actively using the system.
We get technical support from our external consultants. Whenever required, we also directly get technical support from SAP for any information. There is a waiting time for it.
It was complex. As we moved forward, we slowly got used to it. I won't say it is straightforward now. It is still complex, but somehow we got used to it, and we are working with it. The deployment took around eight months.
We used external consultants.
You need to be well prepared to implement this solution. The most important thing is that there should be management involvement. It should not be left alone to the IT team or the applications team. The key to the success of any ERP is the involvement of the management.
I would rate SAP ERP a six out of ten. I won't rate it more than the average scale. This rating is based on the experience with the current version, which has a lot of scope for improvement. If I use the latest version, I might move the ranking up.
I have heard that the newest version has some capabilities to overcome the issues faced by the users in the present version. We are planning to implement the newer version. The industry or the current situation is holding us back. After we are out of this pandemic situation and the industry downturn, we will, of course, implement it.
I worked with some other ERPs previously and I am a computer engineer. I find it to be very stable in comparison to other systems. There is no downtime. That's important to us due to the fact that we have companies around the world and don't have specific service hours. It needs to constantly be running, and it can do that beautifully.
The architecture of the solution overall is great. It's great for development, testing, and production. I've worked with solutions where the architecture wasn't as strong and it was a disaster.
The integration of the solution is great.
The system is very big. It is not exactly user-friendly, due to the fact that it's so massive and complex.
You need to put a lot of data into the system in order to get something out of it.
The solution is expensive.
Our company began using SAP during its first installation in Slovenia. We've used it since 1998. It's been more than 20 years at this point, so more than two decades of working with the solution.
The solution is stable. There are no concerns there. We don't have bugs or glitches. It works extremely well and it reliable.
The solution is very scalable. It's quite a sizeable product, to begin with. Users would have no problem expanding it out if they need to.
We have around 1,000 users on the solution currently.
Technical support has largely been very supportive of our company. If we need an SAP developer, we're able to get one. However, the solution has been so stable so far there have been very few problems in general, so we haven't needed much help. Overall, we are satisfied with the level of support we get.
We require 10-12 people to handle the maintenance on the solution.
The pricing of the solution could be a bit lower. It's on the more expensive side, as far as solutions go.
We're just a customer. We don't have any kind of business relationship with SAP. We aren't consultants or resellers.
We use SAP ERP, and on the other side, on the office side, and the user side, we are straight Microsoft.
I'd rate the solution eight out of ten. It's not exactly user-friendly and is quite a sizeable solution. If it weren't for that and the high price tag I might rate it a bit higher.
My primary use case is Enterprise Resource Planning.
This is a robust and feature-rich solution.
The user interface needs to be improved.
Licensing is expensive and should be reduced.
I have been working with SAP ERP for seven years.
The stability is quite good.
We have between 18 and 20 people who regularly use this ERP.
We have had experiences with technical support that are both good and bad. Overall, I would say that they are below average. Their support is not clear, and furthermore, even a priority ticket takes a lot of time to resolve.
The initial setup is complex. It took us about a year and a half to fully deploy.
We called a consultant to assist us with implementation and deployment, although we have an internal team that handles the maintenance.
This is a costly product.
The cloud option for this solution is quite good.
I would rate this solution a six out of ten.
We use this solution for our entire business management. Order to Cash for Manufacturing.
SAP has provided a much more integrated platform for managing our manufacturing business.
The most valuable features for us are:
This solution could be made more user-friendly for development teams.
Many legacy carryovers that are still in the original language (German). Configurations would be much easier if we didn't need a translator.
It's for production planning, logistics, supply chain, and tasks. It is operations oriented with logistics planning and material creation.
Our company has been using the product for over ten years now.
The capacity planning, which is useful to see what has been planned and the time that is needed. It is also easy to shift plans or production planning. It provides one overview.
It needs to incorporate the new features from the SAP S/4HANA release, such as, utilizing data processes, which is quite nice. Also, SAP S/4HANA has a good visualization feature that should be added to this product.
The stability has been quite good. Since I have been working with it, there hasn't been much downtime. Most of the time, there has not been problems.
Check what features you need, which features the solution solves, and look at features are already in the product.
When selecting a vendor, look at the pricing, as well as the support and their knowledge.
We're using it for accounting, materials management, and sales and distribution. We are happy with SAP solutions. We are in the dairy products industry here in Chile, and there are good solutions for SAP in this industry.
The best improvement that we have seen using SAP solutions is that it shortens the cycle when creating financial reports. Before we installed SAP solutions, we had to do about 10 days of work to create the account reports for the managerial board. Now, ita takes about three days of work to do it. We are able to give information to the board in a more agile way.
The most valuable feature is the security. We have a very small IT team in our company, so a lot of the maintenance has to be done by the provider. So SAP gives us the maintenance and software solutions that we need.
They are not making a big effort to make it easy to integrate solutions from other vendors. It's not easy at all. When you have solutions from other vendors, SAP is not doing a good job integrating them.
SAP is giving us the solutions that they provide. They buy companies. They buy solutions. And they expect that we will choose the solutions that they buy. I suppose that's the reason that they are not making a big effort in making it easy to work with solutions from other vendors. I imagine Oracle is the same.
Integration is what they can do better.
It works well. In our company, we don't have issues with stability. We haven't had any in 10 years, and that's a long time.
We don't have scalability problems. We can go 100 times our volume of transactions and we won't have any problems with it. We are not a very big shop so we don't have any problems, nor do we think that in the future we are going to have trouble with it.
We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better support. I imagine they want you to go to Gold Support, or Platinum, or Titanium Support. We are using Standard Support, and it's good for us. We don't need anything more for the time being.
We were using an ERP that didn't have a big company behind it. The company started to have financial problems, the stock price went from $200 to about 10 cents. So we thought the solution would no longer be supported, and we didn't want to have our financials and materials management in software that didn't have a big company behind it.
So we started looking at ERP solutions in our industry. Here in Chile, the best option was SAP ERP. We spoke with people in the same industry in Argentina, Uruguay, and Brazil. They had no problems with it, so it was the natural option for us to go with ERP from SAP.
When selecting a vendor the most important factor is the vendor's availability. We don't want to find that our provider has problems with availability. When we have a problem, they have to have a solution. The provider has to have a lot of clients that are similar to us, and it has to have been providing the solution for a long time. That way, if we are going to have problems, somebody has had them before and there will already be solutions for them.
I was involved in the setup and it was not easy. We had to bring a technician from another country, from Brazil. He had to come for three to four weeks to do the installation. So it wasn't easy at all.
But once they did it, they documented it. So today, it's not that hard because we have everything written. Today, we can install another system and do it with internal IT staff. So we learned from the process.
PeopleSoft was on our shortlist at that time, although today it's Oracle. But they made it very hard for us to go with them because they didn't want to do meetings. They didn't respond to our calls. That was the worst kind of vendor you can find when you are looking for a new one.
There was another, Meccano, here in Chile. It wasn't on the same scale as SAP ERP. So we went for the sure bet and went with SAP.
Check and double-check the fine print of the contract. Also, find a hardware provider that can scale to the volume of your business, and have a hardware provider that already has implemented solutions. In our case, IBM made a mistake when sizing the server that we needed and we had three months of performance problems. It wasn't the fault of SAP, it was the fault fo IBM. It was a bad way to start with a new system, but they didn't have enough experience in sizing the server for the solution.
I give the solution an eight out of 10. Everything works well enough, but something that could be better is their ability to work with customer's processes in the way the customer does them. I understand that they propose best practices, but when you have been in your industry for 50 years, you know what the best practices are. So you are not always going to change your process because your ERP provider thinks there are better ways.
We run our entire business from order receipt to invoicing. We also do manufacturing, purchasing, invoice control, billing, and reporting on SAP.
It integrates everything into one process.
There will always be something within our business that it won't fit.
The scalability is good.
They have dealt with our issues well. The technical support is good.
Think of processes as not being linear. Think of them as being three dimensional. You have to consider not just what you want to achieve out of processes, but also if there are secondary consequences.
Most important criteria when selecting a vendor: Whether the product is compatible with SAP.
European migration in the 2000's was the main reason to change. The legacy mainframe bespoke application was difficult to maintain.
We were able to consolidate various obsolete IT systems 15 years ago in the context of merging several companies into a more integrated business.
Finance view across functions has been valuable. The platform has been used to automate transactional processes.
The ergonomics of ECC were poor and unattractive to newcomers, as businesses expect process streamlining.
I use SAP for logistics transactions. I test SAP transactions to make sure they work correctly and train colleagues who are SAP users.
As our Warehouse Management System, SAP efficiently manages our warehouse operations in real-time.
The most valuable features are its worldwide reach.
Although you can use SAP as a Warehouse Management System, and you don’t need any other program for that purpose, it is not enough as a Transportation Management System. You need another program which is integrated with SAP. I think this is an area where SAP should improve. It should be work as a Transportation Management System.
As a manager/team leader and developer with a strong technical background, I work with all aspects of the system in various industries and use cases.
SAP ECC consolidates five to seven back-office systems under one platform in our organization.
The power of ABAP Development Tools is the main valuable feature in the SAP ECC system. Every couple of years SAP upgrades ABAP technology significantly, which facilitates developers' work.
The user interface has room for improvement. SAP is working on it and the improvements are on the way.
I encountered issues due to human error. SAP support solved the problems. Technical support for customers has improved a lot. It includes live chat support so, in some cases, you can get answers to solve your problem immediately.
SAP ECC is not cheap but I consider it the best system for managing an organization's data and processes.
SAP ERP is the best product for managing all back-office processes in a large organization. All data is stored in a single system which includes one database.
We use two modules. Materials Management (MM) handles the procurement-to-payment process, from inventory through final invoice receipt and verification. Master Data Governance (MDG) centrally creates, changes, and distributes or consolidates master data across the complete enterprise system landscape.
It gives us full control over each change, to the level of the individual field in a master record, including certificates.
MDG provides a central location for governance of the creation/updating processes of master data. It allows you to change several fields in the same object. For example, we can change a field on the purchasing view and change another field on an accounting view to the same material at the same time.
The UI could use improvement.
It runs our company. We try to put as much into the system to have data consistency. Heavy integration is available with all types of systems, and we use it.
It gives one answer to questions. That is the beauty of an integrated system. Everybody is using it.
The new Visual Enterprise functionalities: They give an intuitive approach to data and make communication between engineering and production easy.
Improvements to the UI. The UI is pretty old, but this will change with the upcoming release of S.4.
It needs a more complete guidance with complete processes. Right now, it only has single transactions.
I work on project-based organization. There was no method to plan, record, monitor and invoice the hours other than a spreadsheet. After implementing SAP, these processes are being incorporated with a very high level of satisfaction.
The talent management sub-modules need to be improved more. Clients are looking for more flexibility and a better GUI.
I have used it for almost seven years.
We have not encountered any stability issues.
We have not encountered any scalability issues.
Technical support is 6/10.
Overall, initial setup is very complex.
If you have the budget, then I would highly recommend implement it.
Decision making, requirement planning, and real-time MIS have all improved within the company.
Certain things are off-the shelf, but there are a few things that need to be developed based on client specific or unique business processes.
Nearly two decades
There have been no issues with the deployment.
There have been no stability issues.
There have been no issues scaling it.
Very goodTechnical Support:
We have implemented in several solutions and used them across our various organizations.
Initially through SAP Partners and then in-house
Less than 24 Months
To optimize the Licensing cost, please choose different SAP Users.
To minimize the implementation cost, try to adopt Rapid Deployment Solutions
Yes, with other ERP solutions like Oracle, Microsoft and so on.
SAP ERP is capable of handling all types of business scenarios and industry verticals.
Human capital management - time and payroll
I have used it for 10 years.
I have not really encountered any stability issues.
I have encountered scalability issues, but not to a critical extent.
Technical support is decent.
I have had a chance to work with Workday, SF and SAP ECC. I have worked with SAP ECC the most, being an established payroll and time solution in the market. SF is catching up, but that again is a product of SAP itself. We need to understand that SAP ECC is an on-premise system, whereas SF and Workday are cloud solutions, still evolving as far as payroll and time evaluation features are concerned. However, from the standpoint of other HR processes/workflows, those products have an edge over ECC.
Initial setup is a little complex when compared with Workday and SF.
Before choosing this product, PeopleSoft was considered.
Go for Workday or SuccessFactors as the system of record, and SAP ECC as the payroll and time management product, if you wish to process these functions in-house.
Deploying an ERP is a tough task, if not the toughest. It has to do with the fact that our staff did not understand the software well enough, just as the software did not understand us well enough, as we went live.
No issues encountered.
Yes. Sybase, the newly-acquired RDBMS SAP was purchased and we were integrating it into the ERP, didn't scale well and was slow initially. Being one of the first customers of the Sybase/SAP ERP combo, I was disappointed that SAP didn't test out its integration with Sybase thoroughly prior to release.
Aside from the patch, this problem was solved by changing the worker thread parameter on Sybase. We had to rely on our own knowledge based on our previous experience with Sybase.
OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue.Technical Support:
OK. The technical support are provided by local SAP partners.
We used a homegrown one. It was getting a bit long in the tooth.
Complex. SAP ERP, even with its so-called industry-specific best practice, does not fit everybody. It must be custom configured to fit your company.
Through a vendor. Their expertise was good.
The ROI, though unofficial, comes from the somewhat shrinking inventory due to an intelligent MRP and the fact that most parts are now fully-accountable for. The ERP has touched upon every corner of our business. While it has streamlined some functional departments right away, other departments have not been adjusted according to my wishes. To get more ROI from an ERP, we have to conduct more data analysis using BI tools (in our case Tableau) to streamline our operations and find problematic issues.
The software was around US$600,000 for 230 users and the vendor implementation cost was around US$1.5 million. The day-to-day cost of using the product is low. Just electricity and user administration maintenance.
Allocate enough time to do the blueprint and UAT well, but don't drag on the project for too long. 1 year is good -- not too long and not too short.
SAP Controlling and Fund Management
SAP Controlling give the control of managerial cost in control for management especially accounting. It enables deep costing analysis, cost allocation model and drill down functionality. with Fund Management organization can embed budget control rules to control any budget commitment, consumption before its too late.
Its table and structure complexity is a love and hate situation. Although ABAP created SAP, it's costly to recruit and maintain ABAP.
I've used it for three years.
No issues encountered.
Never encountered issues.
It's the best.Technical Support:
It's the best.
We've always been using SAP.
It was complex, as the company policy needs to evolves at the pace of system functionality and the design direction.
We used a vendor team who were 8/10.
It's around three years, and the ROI can be vague as we use only finance and accounting related module, along with MM. Basically, our ROI is derived from the amount of estimate savings we calculated, and the budget saved.
Look around at three or four vendors.
Microsoft Dynamics AX
If transformation is what you're looking for, then SAP is your answer. Keep in mind that you need to change yours, and others, mind set. At the end of the day, it's for the organization's future sake.
We put together an ERP evaluation for 3 proposed solutions.
The top 3 packages considered for detailed evaluation – SAP All in One, Oracle E-Business Suite, Microsoft Axapta. The Key Criteria used for Evaluation are as follows:
A. Functional Fit to meet current Business Requirements
B. Flexibility to support Future Enhancements
C. Project Implementation and Support
Functional Fit to meet current Business Requirements:
Bill of Material: Available for all three solutions.
Utility tracking - all available except for Period end allocation to batches during month's end which is unavailable for both Oracle and Axapta.
Integration of different modules - Unavailable for Oracle.
Cost Accounting/Drill down capabilities of reports - Not available for Oracle.
Language compatibility - available in all three solutions.
Production reporting, in terms of operation-wise reporting, is available in all three solutions.
Reorder level planning/Generates Orders based on Re-order level and Safety Stock - available for all three solutions.
Flexibility to support Future Enhancements
Organization Structure: Regional cum Product line based matrix organization/Financial data capture along product line and geography based organisational structure - available for all three solutions. For Specialized Customer Orders and Expiry Date based Goods Issue - functionality not available for Axapata. Interface of PLC with ERP through middleware is available for all three of the solutions.
Project Implementation and Support:
Timeline for implementation would vary according to solution, for SAP the timeline would be 5 months, for Oracle 6 months and for Axapata 4 months. In terms of Ongoing Support, for SAP there is Availability of SAP Expertise within OLAM (QCH); for Oracle Expertise in Oracle Forms and Java;and for Axapata there is no in-house expertise.
SAP ERP has created a paperless environment for us. We used to have an electronic system but at some stage it was required to be recorded manually on paper. Also there were some other issues, for the maintenance approval, a hard copy was required but now these sort of approvals are through the system.
Every activity creates its own unique Document Number even in the same line of action. For example, if it issues some materials using activity code 201, and then a reversal using code 202 our reference # should be the same, with the same line number. In the backend, a separate document number can be created.
Also PR should be the reference number from creation until the materials are received by the common users.
Data transfer was an issue.
6 out of 10
Yes, and the decision to switch came from management.
Complex as there was a lot of data conversion involved
We used a vendor team, expertise was 6/10.
Not known but costly.
DBS, and ASI were also considered but management chose ERP.
I have been working with SAP ERP solution for more than 14 years in different capacities including Developer, Functional/ Technical Consultant, Solution Architect and Project Manager. I have been involved in more than 20 different SAP ERP implementations in different industry verticals and companies of varied sizes.
There are couple of big advantages with SAP ERP. The most important one is the end-to-end functional coverage it provides. All the important business processes including Procure-to-Pay, Order-to-Cash, Plan-to-Produce, Inventory Management, Plant Maintenance, Project Management are covered quite extensively; with many possible variations in the solution and integration of all these into Financials and Management Accounting. On top of it, there are industry specific solutions for more than 25 different types of industries to address specific needs of the industry type. While most of the other comparable ERP products in market do also provide a good coverage, I think SAP edges most of them (may be only slightly on core functionalities and significantly on the industry specific solutions). Second advantage with SAP is acceptance of the solution as a global standard due to which integration with many other non-SAP solutions is much easier with SAP than other ERP solutions.
SAP also has many other complementary solutions including SAP CRM, SRM, BI, SCM which can help in achieving additional functionality. Again, integration within these solutions is much easier.
On the flipside, SAP solutions are a little rigid in their architecture and in few occasions, the desire to make the solution comprehensive has led to the solution being too cumbersome. Administering the SAP solutions, especially for large multi-country implementations is a nightmare. Another commonly heard complaint about SAP is its lack of user friendly front-end. While SAP has taken significant strides in this direction in the recent past, it still is a very complex tool and involves significant training effort (and continuous ongoing trainings) for end-users to use it effectively.
In summary, SAP is a very good ERP but needs significant ongoing effort in maintaining the solution, thus limiting its usability for small-to-medium sized organisations.