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Project Manager at a consultancy with 11-50 employees
Consultant
Good data synchronization and easy to set up, but the interface and technical support need improvement
Pros and Cons
  • "The most valuable feature is the data synchronization, or the push and pull of the data."
  • "Usability is a challenge most of the time and not being able to get all of the information."

What is our primary use case?

We provide services and implement solutions for our clients.

We integrate solutions and have experience with many different interfaces with possibilities to integrate. The primary use case of this solution is to integrate data.

What is most valuable?

The most valuable feature is the data synchronization, or the push and pull of the data.

What needs improvement?

The functionality of the interface can be difficult. Usability is a challenge most of the time and not being able to get all of the information.

Security, authentification, and logs need to be improved.

In the next release, I would like to see better navigation, better usability, clearness, and better integration with new technologies.

For how long have I used the solution?

I have been working with this solution for five to six years.

What do I think about the stability of the solution?

The solution is stable, but it depends on the customer's needs and experience.

What do I think about the scalability of the solution?

It can be difficult and we have the experience, but sometimes you start and realize that there may be some gaps making it difficult to handle.

How are customer service and technical support?

We have contacted technical support, but usually, the response time is not optimal. They are average. When the integration is at the end processes and you need support quickly, you won't hear from them for a few days. This is not helpful.

Which solution did I use previously and why did I switch?

Previously, we were using Microsoft iOS. When using 3D, Microsoft is an easier tool to use. iOS is a complex tool to understand. Also, Microsoft support is better.

How was the initial setup?

The initial setup is straightforward.

It can take four to five days to deploy this solution.

What other advice do I have?

The decision is with the customer and what they want. We have had bad experiences or negative ones in performance and with the functionality.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Responsible for SAP at a pharma/biotech company with 51-200 employees
Real User
Stable with good CPS and project management capabilities
Pros and Cons
  • "It's suitable for various sizes of companies. I have used it with big companies and with small ones as well."
  • "The solution requires more flexibility overall."

What is our primary use case?

We primarily use the solution for ERP purposes. We cover finance, research and development, program management, and HR.

What is most valuable?

At the moment the most valuable aspects of the solution are the project management and finance features. 

The CPS is very good.

It's suitable for various sizes of companies. I have used it with big companies and with small ones as well. 

The BI design is simple compared to other SAP products.

What needs improvement?

For our organization, the price is the main downside. They should work to reduce the cost. This specifically affects small companies who would like to use it.

The solution should work to simplify its offering to make it more consumable for users, especially new users.

The solution requires more flexibility overall.

I understand that in the future, they will be offering open source ERP, which will be quite useful.

For how long have I used the solution?

I have been using SAP for 25 years now.

What do I think about the stability of the solution?

The stability is quite good. There are always bugs and issues to resolve, but in terms of impacting the business, I haven't noticed much.

What do I think about the scalability of the solution?

We have about 300 people using the solution currently. Starting from where we did, at 100 users, all the way up to 300 users, we haven't scaled much. If a company scales up to 5,000 I don't know what will happen. We haven't tried to make that jump.

The BI design is used every day. The cloud platform is used for the special developments we have, so we use it often as well.

How are customer service and technical support?

We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect, and could be improved, but overall they are okay.

Which solution did I use previously and why did I switch?

We have previously used different solutions. We've used Microsoft products where they create more capabilities more frequently, and we've used Google's platform. Google is similar to SAP in that it's more scalable and easy to consume. We've also used Oracle, which is very similar.

How was the initial setup?

In comparison to other SAP offerings, the solution is quite simple. There is no technical installation so you just consume it readily. However, the business configuration can take up to a year depending on a company's complexity. In our case, it took seven months.

In terms of maintenance, the work is done by SAP, so it's a real low-maintenance solution for clients. For the responsibilities that the customer has to perform on their side, however, they might need one person. 

What about the implementation team?

There were many teams involved in the implementation, including program management services and SAP partners. We didn't completely handle the installation ourselves.

What other advice do I have?

We're SAP customers.

We're using the latest version of the solution.

I'd advise other companies to do an assessment with their internal employees or internal functional heads before jumping into any solution. It shouldn't be just one person doing the assessment. They should all do it together and select the product collectively.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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