Heroku Reviews

Name: Heroku
Brand: Heroku
Rating: 4.2 (29 reviews)

4.2 out of 5

29 reviews
87% willing to recommend

What is Heroku?

Established in 2007, Heroku is a cloud application platform providing a streamlined, efficient place for web app developers to create and deploy their applications. Heroku is designed to maximize developer productivity. With the entire web application development process available on the Herokucloud, creating and rolling out web apps has been made more efficient, convenient, and cost-effective than ever before.

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Heroku is the #14 ranked solution in PaaS Services. PeerSpot users give Heroku an average rating of 8.4 out of 10. Heroku is most commonly compared to Microsoft Azure: Heroku vs Microsoft Azure. Heroku is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 14% of all views.

Helped 862,514 peers since 2012

Featured Heroku reviews

Cristian-Molina

Senior Developer at Go Coeupas

The initial setup is straightforward. Heroku integrates well. You only have to push the code, and it automatically deploys the new version. Whether you have permission depends on the application. Currently, I have one application that I deploy myself. I rate the initial setup a nine out of ten, where one is difficult and ten is easy.

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Faizan Haider

Senior Software Engineer at Aldaim Solutions

Heroku is deployed on the cloud. We can deploy our private and public projects over at Heroku. Most of the time, when we are starting any new project from scratch, we have to implement our MVP for that project or the core idea. We are unsure how our traffic flow will go or the actual production environment requirements. We don't want to spend the most on the server sites, so then we can use it with our go-to plan for Heroku, and all the resources are available in the basic plan with the minimum expenses. So, it helps us to deploy and make our features available online at the minimum cost. Once we know our needs, we can add the professional add-ons and shift it to another platform. Heroku supports any resource listed in the marketplace. We just have to deploy our AI solutions, and Heroku can also support AI projects. I would recommend the solution to other users. I advise users not to purchase extra add-ons but to make scalable resources so that they can use all the resources efficiently. Overall, I rate the solution a nine out of ten.

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Robert Urech

Director for Business Development at LIVING CONSULTORIA

I have an issue with the session server in terms of how it can scale, and where I can put my sessions. I know that there are some possibilities but I haven't found a solution for this problem yet. The vendor should provide us with information concerning the best practices with respect to scalability. It may be that I'm too much of a novice, or that there are gaps in my knowledge because the product does not explain these features well, or perhaps what I'm looking for is not actually available. At this time, we are very interested in the automation of the deployment process, and keeping track of deployment metrics. Adding these types of features would be helpful. We would like to be notified when something goes wrong in the process. When something is not working, we should get an alert. I would also like to have better control over how the application reacts to issues such as malfunctions. If something is not working properly then I would like to be able to failover or change how my application behaves.

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Heroku mindshare

As of July 2025, the mindshare of Heroku in the PaaS Clouds category stands at 3.4%, up from 2.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

PaaS Clouds

PeerResearch reports based on Heroku reviews

Type	Title	Date
Category	PaaS Clouds	Jul 20, 2025	Download
Product	Reviews, tips, and advice from real users	Jul 20, 2025	Download
Comparison	Heroku vs Microsoft Azure	Jul 20, 2025	Download
Comparison	Heroku vs Amazon AWS	Jul 20, 2025	Download
Comparison	Heroku vs Red Hat OpenShift	Jul 20, 2025	Download

Title	Rating	Mindshare	Recommending
Microsoft Azure	4.2	19.2%	96%	316 interviews Add to research
Amazon AWS	4.2	12.4%	93%	256 interviews Add to research

Valuable Features

Heroku's key features include fast deployment, extensive integrations, and easy configuration. Users appreciate its scalability, high availability, and auto-maintenance of databases. The platform supports Node.js and Ruby on Rails effectively and offers CLI, dashboards, and seamless GitHub integration. Developers enjoy not dealing with servers and appreciate continuous integration and deployment capabilities. It allows a quick development cycle, reliable add-ons, and maintains high performance even under large-scale demands like processing billions of requests daily.

"The product is stable."
"The solution's most valuable feature is the auto maintenance of databases."
"I like the tool's scalability, CLI, and dashboards."

Room for Improvement

Heroku experiences slow server restarts, high pricing for large operations, and complex pipelines. Custom continuous integration support is lacking, and Docker integration is limited. Users need improved analytics, storage scalability, and session management. Free plans are limited, and slug size restrictions cause issues. Configuration complexity and daily server crashes challenge users. Better response times in support and continuous deployment features are needed. Heroku should provide official stacks for varied languages.

"The pricing could be improved because scaling the database becomes costly."
"Heroku should increase its slug size limits."
"I improved the application performance by monitoring and adjusting the cleaner configuration to help set better lightweight limits on containers that run the app instances."

Pricing

Many users find Heroku's pricing favorable, appreciating its flexible pricing model. There's a standard monthly or yearly fee depending on whether Heroku is acquired directly or through Salesforce. Costs are based on "dynos" and additional fees apply for add-ons like databases, cache, or proxy. Despite some users rating costs low, the tool offers a free tier, accommodating various budget needs. Users note that pricing could be more competitive to improve satisfaction.

"The tool is free."
"I rate the tool's pricing a three out of ten."
"There is a standard fee for a processing unit, they call them "dynos," and then you pay for add-ons."

Popular Use Cases

Organizations use Heroku to deploy production servers and apps on AWS, host Ruby applications, create educational sector applications, develop Progressive Web Apps, mobile web applications, e-commerce sites, and deploy development and staging environments. They host Docker containers for backend solutions, streamline mobile application deployment, automatically update applications via GitHub integration, and maintain rapid development cycles. Heroku also assists in building and testing websites and web APIs.

Service and Support

Customer experiences with Heroku support vary. Some report long response times to tickets, considering other platforms due to service issues. Others find the documentation helpful and support generally responsive, especially with recent improvements post-Salesforce acquisition. Many do not frequently contact support but attest to quick responses and effective help when needed. Community support is praised for issue resolution, and overall satisfaction with technical interaction is noted among those who have engaged with Heroku.

Deployment

Heroku's initial setup is generally praised for being straightforward and quick. Many find the process easy, requiring minimal commands to deploy applications rapidly. Some rate it highly, with scores like eight or nine out of ten. The command line tools help in efficient deployment, though some users encounter difficulties with the web panel. Deployment time varies based on application size, but lighter apps are typically faster. Several users highlight its ease of configuration, contributing to its positive reception.

Scalability

Heroku exhibits strong scalability, allowing ease in manual and dynamic scaling. Many organizations have successfully managed substantial user bases with it, citing numerous plugins aiding scalability. Its dynamic scaling capabilities efficiently manage resources and costs. Companies appreciate Heroku for scaling applications across diverse user numbers without encountering issues. Many rate its scalability highly.

Stability

Many users find Heroku stable, noting rare interruptions. While some experience occasional outages, often linked to AWS issues, others report only minor or no stability problems. Stability ratings are typically high, with users frequently rating it eight or nine out of ten. Some encounter brief instability when transitioning plans, yet most rate stability highly when compared to alternatives. The response time for support on stability issues can be longer than expected, as noted by some users.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Heroku Buyer's Guide for additional reliable information.