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PRTG Network Monitor OverviewUNIXBusinessApplication

PRTG Network Monitor is #6 ranked solution in best Network Monitoring Tools and Infrastructure Monitoring tools. PeerSpot users give PRTG Network Monitor an average rating of 8.2 out of 10. PRTG Network Monitor is most commonly compared to Zabbix: PRTG Network Monitor vs Zabbix. PRTG Network Monitor is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 23% of all views.
PRTG Network Monitor Buyer's Guide

Download the PRTG Network Monitor Buyer's Guide including reviews and more. Updated: July 2022

What is PRTG Network Monitor?

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

PRTG Network Monitor was previously known as PRTG.

PRTG Network Monitor Customers

Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank

PRTG Network Monitor Video

Archived PRTG Network Monitor Reviews (more than two years old)

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President at a tech services company with 51-200 employees
Real User
Good compilation of system information on the central site; lacks pre-packaged integrations with other product sets
Pros and Cons
  • "Good compilation of the system's information."
  • "Can be slow in the way it polls the different engines."

What is our primary use case?

We have offices around Australia, we're a company organization with a couple of hundred people where we monitor four or five offices and their networks. We use the solution on a daily basis. We're a customer of PRTG and I'm president of our company. 

What is most valuable?

We like the solution's report writing and the way that it compiles the system's information from around the network and brings it all back into the central site and the interface. 

What needs improvement?

The solution could be improved by increasing the way that it polls the different engines which we feel is quite slow. It also doesn't integrate very well with service desks or anything else. Pre-packaged integrations with other product sets would be something we'd like to see in any future release.

For how long have I used the solution?

I've been using this solution for three and a half years. 

Buyer's Guide
PRTG Network Monitor
July 2022
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
621,548 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is stable except for when you want to do upgrades and then they try to move everyone over to the cloud versions. 

What do I think about the scalability of the solution?

The solution is scalable, it's just a matter of including another piece of software and hooking it up through the network, through the Cisco routers, and away you go. 

Which solution did I use previously and why did I switch?

I previously used Zabbix and Nagios which are problematic performance wise. They're not modern and neither are the interfaces. We prefer PRTG. 

How was the initial setup?

The initial setup of the solution was easy. Our guys did some of it in-house and then we got an external party to help us, a local specialist. Implementation probably took about three months to get it to the point where we were happy with it.

What other advice do I have?

Use of the product requires planning. Start with your ideas on paper first before you start doing your deployment and then ask yourself 'what if' questions - what if this or that happens. 

I would rate this solution a seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer at a tech services company with 5,001-10,000 employees
Real User
Has the ability to easily do a lot of mapping and is user friendly
Pros and Cons
  • "The feature I like is that it can easily do a lot of mapping."
  • "They could improve the process of updating the license."

What is our primary use case?

Our primary use case with PRTG is measuring and monitoring the system. We have a few servers running in redundancy. There are two monitoring ones. One for the maintenance staff with more details and the other one is for general control and assessing when there is a user error or 401. We use it on the business logic level. With redundancy, the FRC is just to monitor whether there is a complete down or only one system goes down.

We see everything being monitored on the screen. When we do mapping it's easier for us to monitor whether it's the server's fault, the feature's fault, or it's the router, or some other device, or some other legacy system. It all starts with the monitoring.

What is most valuable?

The feature I like is that it can easily do a lot of mapping. 

I can easily access the maintenance map and the four control maps. By looking at it I can roughly know why the system is behaving as it is, and I can click to the second or third layer to identify the fault. I also like the 365 days statistical graph. These are very helpful for me to analyze the flow and to record the trends.

What needs improvement?

Because our system doesn't connect to the internet, it wants us to put in the license and then the activation should occur. Sometimes we do the activation when we are passed date. When we try to activate the license past date, it's not as easy as we thought it should be. In other words, they could improve the process of updating the license.

If I do it correctly before the activation expires, it should be okay. But if I try after the due date has passed then you can't get the correct security patch.

I would prefer if PRTG could work in redundancy mode with an external database rather than how it is now with the database inside PRTG, where I can access it only through the report. If you have an external database you can do another trace on the data with the redundancy while the monitoring system is still going on.

For how long have I used the solution?

I have been using PRTG Network Monitor for almost two years.

What do I think about the stability of the solution?

So far there are no issues with the stability. The only setback is that I don't know why there's only one PRTG running the system. If one fails then redundancy is not there.

PRTG is quite easy to use as long you have the hang of it. The only problem are the legacy systems that don't have direct connection.

What do I think about the scalability of the solution?

The issues to pay attention to in terms of scalability are the sensors. The sensors help you isolate your problem. Let's say my only problem now is field monitoring. I might also want to have central monitoring but I couldn't do it. If you have a field monitoring system you may also want to have a central monitor as well. I haven't tried to do that yet on PRTG because I need higher levels to monitor my three or four PRTG systems. In other words, the product is not so easy to scale.

Right now it is just me and my colleague working on this product. We use it on a daily basis. We have groups for the maintenance center and the reporting center. Both are monitoring and mapping. I configured this for them.

How are customer service and technical support?

The support is fantastic. Because of our time difference I get my message replied to by the next morning. It's quite fast.

Which solution did I use previously and why did I switch?

My client is asking me to look into Icinga. Icinga is still new to me and I'm not yet sure about it. I think it's a Nagios software. I did use Nagios before, but I didn't configure it, it was part of the system delivery.

With Nagios, I can't see the graph, or the trends, or the mapping of an individual site. I'm not really sure about Nagios.

How was the initial setup?

When I joined the company PRTG was already setup. They subsequently added more servers, so I got to learn it through my colleagues.

What other advice do I have?

In the beginning, I downloaded PRTG for free and did my own experiments. I would advise others to do that, too. Download it and try it out. When you do that you'll see where the limitations are.

On a scale of one to ten, I would rate PRTG Network Monitor about an eight. I still think there's room for improvement, especially when it comes to updating the event configuration.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
PRTG Network Monitor
July 2022
Learn what your peers think about PRTG Network Monitor. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
621,548 professionals have used our research since 2012.
Shirwan Khan - PeerSpot reviewer
Infrastructure Engineer at Lookers plc
Real User
A one stop solution that covers all aspects of the business which need principal monitoring
Pros and Cons
  • "It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything."
  • "With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied."

What is our primary use case?

I look after the infrastructure side of Lookers. We have 8000 users, 400 various servers, and 190 sites. We've been rolling the product out and are relying on the infrastructure purely for the whole of our business.

How has it helped my organization?

We've managed to cut down on our P1 escalations by around about 70 percent. We have 24/7 monitoring and the notifications are great.

The historical data provided by the solution helps us optimize our network performance. We tend to keep about 100 days worth of logs. Therefore, we can create patterns in terms of load against different times, and downtime, as well. When housekeeping jobs are run, then we get periods where resources are tested and high. So, it's a case for us we're able to use scalability, across Azure and AWS for Elastic. Thus, it's helped us in terms of planning our actual infrastructure against performance and things.

This solution provide us with needed feedback on our IT infrastructure for management reporting. Stats-wise, we're able to get reporting out-of-the-box from PRTG. For our executive board, we're able to provide valid stats of what we are saving in terms of revenue in regards to the infrastructure of our business.

What is most valuable?

It is a central solution in terms of how to actually use it. It has a very easy dashboard. Everything is concise. We are able to create custom sensors. For different parts of the business, we have many products across many environments, and it works for everything.

It is very broad in regards to what it can actually cover. We look after corporate environments for websites and SQL Server, and it's just a one stop solution for us. It also works well out-of-the-box.

The remote probes are great because they lessen the load across to the main server. The probes work really well, and we have probably about 15 of them now across all our environments, which definitely increases performance.

What needs improvement?

Sensors are out-of-the-box and provide some good coverage, but we have a lot of custom sensors, as well. With custom sensors, there is a lot of work which needs to be done in the background, just for it to be tailor-made for the specific thing that we are actually monitoring. We take a lot of time with the custom sensors. I would like to see the customer sensor be more robust and a bit more varied.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

The solution is very stable. We get monthly patches which are released by Paessler. We actually have a change window where we put those in place. We have around 98 percent uptime. Whenever we've had any downtime, it's usually our own infrastructure which causes it.

What do I think about the scalability of the solution?

We have a clustered environment using sort of a DR scenario across our data centers in Manchester and Belfast. So, when one is down, the other up.

At the moment, we have a limit of 10,000 sensors. That is the supported level, in terms of the license that we have. While we can increase that, it's at our own risk. After that, the product is not supported in terms of the extra sensors that we put in. Therefore, it is a case of how we use the actual load on the software ourselves.

So, we have the maximum license of 10,000 sensors, but we could do more.


10,000 sensors can be exceeded but it is not best practice. 

How are customer service and technical support?

The technical support has been very good. Initially, when we did the setup, we called on support quite a bit. With NetFlow, which is the firewall monitoring, there was a lot to get into place and getting it visible within PRTG, but the support was a great help.

Which solution did I use previously and why did I switch?

We used a product called SolarWinds in the past, and its cost was high. Whereas, PRTG came in at a third of SolarWind's cost. 

SolarWinds was limited in terms of its support, as it was agent-driven, so each device had to have an agent installed. Whereas, with PRTG, it just listens via SNMP; nothing needs to be installed on the product. This was a big thing for us in terms of supporting and maintaining it.

We used to have a lot of downtime and have definitely been able to improve that.

How was the initial setup?

Because we had no training, there was a sort of a steep learning curve, but we managed to get through it.

It took three months from the time we set up the solution until it provided us with feedback on our IT infrastructure.

What about the implementation team?

We did the deployment in-house.

What was our ROI?

This solution enables our IT department to be more cost-effective. For on call call outs, it helps with downtime, primarily. We're a retail business, so time is cost for us, and downtime is lost revenue. So we've able to reduce the amount of downtime that we used to have. We cover over 190 car dealerships around the country, and if an email goes down or the Internet goes down, we're able to combat that now ahead of time.

What's my experience with pricing, setup cost, and licensing?

Cost was a factor when selecting this solution, but it just did everything we wanted it to do. The key thing was having it agentless, so we didn't have to maintain the local nodes.

Our licensing costs are 10,000 euros over three years. We've a three year contract with that, then we will just maintain it on a yearly basis.

Which other solutions did I evaluate?

SolarWinds was something that we re-evaluated. We were also using ManageEngine and Zabbix.

I came on board when we were downloading an evaluation of the actual software. We were doing our due diligence across other platforms/software, and PRTG came out top. 

Part of the pilot phase was to see how much load it would have on our network, and if there would be any sort of bottlenecks. We have been pretty happy with it. It has not had any sort of flow back on us, as a business.

What other advice do I have?

It is a one stop solution for us. It covers all aspects of the business that we need for principal monitoring. Obviously, depending on the organization, it won't work for everyone. Some companies may have more locked down network rules. For companies like ours, in terms of a one stop solution across all of the environments, I would definitely recommend it.

The desktop app is something that is not been used that much because we tend to use the web UI. As the main infrastructure team, we do use the desktop, but we prefer the web UI.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
AndrewWright1 - PeerSpot reviewer
IT Coordinator at ENGIE Renewables Ltd
Real User
Enables me to do cross-domain monitoring while the mobile app allows me to monitor wherever I am
Pros and Cons
  • "The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature."
  • "I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great."

What is our primary use case?

PRTG has been a network monitoring solution for our company for over five years now. We constantly monitor our servers, switches, broadband. Anything that we can put a sensor on, it monitors. I monitor four domains and I use cross-domain network monitoring as well.

How has it helped my organization?

In terms of the historical data provided by the solution, I look at the network performance and, obviously, if I've got an offsite backup going through, I want to monitor what sort of impact that's had on the network. If it's detrimental, then I can change the times when the backups happen and make sure that there's not a severe impact on my local network.

Previously, other parts of the company have used different products, and PRTG has helped broaden their minds into what a decent piece of monitoring software actually does. I'm pushing it out further afield, which is why it's in four domains.

When it comes to helping our IT department to be more cost-effective, if I've got as-it-happens monitoring, I can deploy the resources to resolve the issues quicker.

What is most valuable?

One of the things I like is the fact that I can use it on my mobile phone. I use the mobile app and it alerts me if there is a problem. Obviously if I'm not in the office or available to get in. I can monitor it externally and am able to deploy resources to sort things out quickly.

The fact that I can use custom MIB files to customize my sensors for the things that are not there as a default is a good feature as well.

I use the Desktop app all the time, it's constantly on my taskbar so that I can monitor things. If there is a problem, it flashes up red and lets me know there's an issue and I get to deal with it almost immediately.

What needs improvement?

The remote probes are okay. I think that there could be more sensors available, especially with newer technologies coming along. It has been a bit stagnant. Unfortunately, it uses an almost "external workforce" through its forums to create new sensors.

Also, I have an issue with DFS, distributed file services. Currently, although there is a forum post with regards to the issue of PRTG and the DFS monitoring, there isn't one by default. I think it is quite a necessity that they make one, one that's actually easily integratable. Taking into account the difference between DFS and DFSR as well would be great. They need one that pulls up the report, shows you how much is out of sync, if it's out, and how much of a time difference there is between the synchronizations. Anything like that would be a help.

For how long have I used the solution?

Over 5 Years

What do I think about the stability of the solution?

It's always on. I have a server dedicated to it, that's all it does. I've never had it fall down, ever.

What do I think about the scalability of the solution?

With the remote probes, the ability to monitor external domains makes this product easy to scale.

How are customer service and technical support?

I've only used the technical support a couple of times. There is a lot of information available on the forums. More than likely, if I have a problem, somebody else has had that same problem. The forums can help in that way to find a resolution.

How was the initial setup?

Setup, is fairly straight-forward, but it can be a laborious task initially, once you have populated the sensors everything just ticks along nicely.

What about the implementation team?

In-House setup but if there's a problem, I know that the support from PRTG is not far away.

What was our ROI?

The solution has definitely saved us time and money. Services need to be constantly monitored, if you don't have a good product to monitor these things you have to wait till something stops working and then use command-line tools to diagnose the issue. This is counter-productive.

Mostly I know if a DC is starting to go down because it stops responding to remote desktop session calls. I don't know why, but that's the first thing that goes down. It flags up that I can't get the user remote desktop and that's the first sign that that server is going to go down very soon.

What's my experience with pricing, setup cost, and licensing?

At the moment I'm only using 500 sensors. I pay yearly, so it's a cost that's easily swallowed.

Which other solutions did I evaluate?

I have actually used other solutions, because I do look after four domains. Previously, they had other packages that were already there, and I still find PRTG to be the best.

What other advice do I have?

PRTG is free for an initial trial of 30 days. Once you've used it, I think you'll find that it is a great product and well worth the investment.

The overall feature set is pretty good. It's not a complete feature set. I'd like to see more, but, as a general rule, I've been using it for over five years. I must be pretty happy with what it does, as it is.

I would rate the product at eight out of ten because there's always room for improvement. Nobody's going to be the best of the best. If a DFSR or DFS sensor were added, I'd give it a nine.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Darryl Potgieter - PeerSpot reviewer
Head of Technology Architecture - Head of Network and Security Centre of Excellence at a paper AND forest products with 10,001+ employees
Real User
A centralized solution with support for multiple technologies and can scale with our needs
Pros and Cons
  • "The most valuable feature is the ability to span multiple technologies and multiple vendors."
  • "The dashboarding definitely needs improvement."

What is our primary use case?

We have deployed this solution on numerous platforms.

What is most valuable?

The most valuable feature is the ability to span multiple technologies and multiple vendors. For example, we have an HP Server, but we do not need an HP Server monitor, or a separate storage monitoring system that is specific to HP. We are able to use this solution for a centralized, multiple-technology safe.

What needs improvement?

The dashboarding definitely needs improvement.

It would be nice if they included support for analytics, such as functionality to help understand trends in the data. The data might include network outages, network utilization, and storage utilization. Also, if there is any kind of predictive ability coming out then it would add a lot of value.

For how long have I used the solution?

Between one and two years.

What do I think about the stability of the solution?

This solution is very stable.

What do I think about the scalability of the solution?

This is a very scalable solution.

Our environment contains two and a half thousand servers and ten thousand desktops.

We have six people who perform the support functions. It is used on a daily basis, and we are planning on expanding usage to include access to our help desk. There are automated tickets generated when PRTG picks up faults on the network.

How are customer service and technical support?

I have never needed to use their technical support.

Which solution did I use previously and why did I switch?

We used WhatsUp Gold prior to this solution. There were multiple problems with varying versions and support channels, and there is no standardization or central visibility with all of the instances.

What we wanted was a tool that is scalable and could be used in a modular approach, so we chose PRTG and moved away from WhatsUp Gold.

How was the initial setup?

The initial setup of this solution is fairly straightforward.

The deployment took approximately three months. There are a vast number of files and a level of complexity in our environment, but that is not the fault of the vendor. Unfortunately, given that we do not have a small environment, the deployment took time.

What about the implementation team?

We used a reseller for the deployment, and we were very happy with their service.

What was our ROI?

We have not been measuring ROI from a financial perspective. Rather, we are looking at measuring efficiency. This is determined by looking at how quickly we discover faults and how quickly they are remedied. We have just started with this.

What's my experience with pricing, setup cost, and licensing?

We have an unlimited perpetual license, so we just pay support costs and it can scale throughout the organization. 

What other advice do I have?

For anybody who is interested in implementing this solution, I would say that planning is essential. It can be very complex and can generate a lot of data. You can become overwhelmed and then the solution becomes irrelevant because of the number of reports and alerts that it can generate. Planning is critical.

This solution is geared towards practical alerting and monitoring. It is not really meant to give advice or any sort of analytics.

Overall, this is a very good platform and provides value to the organization. However, in terms of the dashboards, there is room for improvement.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Callum Williams - PeerSpot reviewer
Systems Engineer at Converse Pharma Group
Real User
We can see trends for hard drive space and bandwidth usage
Pros and Cons
  • "We can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going."
  • "The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back."

What is our primary use case?

The primary use case is for monitoring infrastructure: servers, printers, endpoints, and certain services on certain systems. We are alerted in regards to any issue with them.

How has it helped my organization?

The remote probes are absolutely fine. They allow us to connect from sites. We have a few different sites spaced across the UK. The remote probes serve a purpose, like separating stuff logically, which is handy. 

The historical data provided by the solution helps us optimize our network performance. Though, we had a few issues with a specific performance, we managed to pin it down because it wasn't throttling in any way. Seeing the history six months ago compared to what it was six months down the line, where there have been more computers put on the site, we could start slowly seeing the bandwidth increase. Then, we were able to identify what the issue is, and resolve it.

In general, we can see trends for a lot of different things, such as hard drive space and bandwidth usage. We can see and plan for the future by knowing, "We're sort of at 75% capacity now. In three months time, we know we're going to be up to 90%,so we need to plan ahead for it, getting upgrades booked in place." Since things like this take time and effort, it's handy to see trends into the future of where our company is going.

What is most valuable?

The nitty-gritty that you can get down to in terms of monitoring individual things. While seeing if the service or hard drives have halfway fallen out is fine, being able to monitor stuff with custom scripts (such as SQL scripts) and know whether your data warehouse is built in the morning, this is something which ticks all the boxes for us.

The sensors work as they should. There are hundreds of thousands of them with custom scripts that you can put out there to do different things, like file counts, monitoring SQL Server databases, and specific entries. There are a plethora of sensors out there that are really cool.

It gives us feedback on our servers. For example, we've an ERP server which we monitor for certain files, and it allows us to go back and see that we had an influx around dinnertime or lunchtime of a certain number of files, so this was a busy period. It also provides us the feedback to go back to the business, and say, "This is a busy period of the day for us. Are there any resources that we need to ramp up during that time?"

What needs improvement?

I would like a live chat solution. This would be useful and handy, especially with the ability to provide logs and an overview of what we are doing at that moment in time to get answers to our questions. 

The setup aspect of it  and getting devices working needs improvement. The reliance between different devices, so if one device goes down on Ping, the whole network will go down if the roots goes down. So, the time it takes to set that up is a bit more than I would have liked and is a bit cumbersome to actually go through. That's the only side that I can see a bit of improvement on. Some sort of relationship between devices, making that a bit easier to see what would be useful.

What do I think about the stability of the solution?

The stability is absolutely spot on, in terms that it will never go down. 

The only sort of limitation is the actual probes. So, if you don't have enough probes on there, you can over flip them and cause the WMI sensors and SNMP sensors to sort of overload. Sometimes, they might timeout for a minute, but they do come back. 

What do I think about the scalability of the solution?

We have close to a 1000 sensors on it. I'm sure there are other people out there with a lot more sensors with bigger infrastructures than us. It performs absolutely fine if you have a site which has got a 1000 sensors on it. 

We can just add another probe onto another server on the site and extend that by doubling up the capacity on it. So, it can go as large as we want it to.

How are customer service and technical support?

The technical support is very interactive. They've invited us to go down to the computer museum down in Milton Keynes, where they run trips. You can go down, they put on lunch, then have Q&A and a bit of a demo. They're very interactive people. They have active forums, as well. If you ask a question, it's not just the employees who will answer. Other key users like to get into the nitty-gritty stuff, which is really good.

Which solution did I use previously and why did I switch?

We had sort of massive bandwidth bottlenecks, where our sites used VoIP telephonics. So, when something was throttling the bandwidth for one site, they wouldn't be able to make telephone calls. We had a few instances of that before we got the PRTG product in place.

We knew we need to invest in a new solution because of the amount of time that we were spending manually checking if devices were up or not, then troubleshooting those instances, and where devices went down. We realized that we could have seen these a lot earlier and spent a lot less time on them, thus allowing us to have more time to spend doing actual project work rather than dealing with the break/fix side of things.

How was the initial setup?

The initial setup is as straightforward as you want to make it. You will get out of it the time that you've put into it. It's absolutely fine and straightforward to the point. It's only when you go into more specific stuff, like custom sensors, then you might need a little technical support, but they are always there to help.

It took a week from the time we set up the solution until it provided us with feedback on our IT infrastructure.

What about the implementation team?

We used a reseller to purchase it. However, we just sort of integrated it ourselves.

What was our ROI?

We have gotten weeks and hours back from using the product.

This solution enables our IT department to be more cost-effective. The time that you spend looking at stuff and monitoring services for updates, PRTG notifies you when stuff needs to be done. You could spend eight hours a week looking at stuff manually or you could just wait for PRTG to email you. Once you put in a couple of hours setting it up, it will just notify you to the business critical stuff, allowing you to plan ahead for your next week or month.

What's my experience with pricing, setup cost, and licensing?

While I am not the person who deals with pricing, I would say that we pay around 1000 pounds a year.

Which other solutions did I evaluate?

We looked at PRTG and SolarWinds. From a cost side perspective, compared to PRTG, and from what you get back from it, PRTG was sort of a hands down the winner. We had read a few different reviews of PRTG and had a few of the colleagues that we'd worked with in the past who now used it at their new businesses and recommending it. These were sort of the main driving factors for going down that route.

What other advice do I have?

Spend your time looking into PRTG and give it a trial. They're more than happy to give you a trial license for 30 days or so. Get it up and running on a certain site or system that you want to monitor just to see what you think of it. 

It is a very in-depth solution. You have to take the time to get it up and running the way you want. If you want it to be the best monitoring system, you have to put the time into it, such as creating a reliance on other sensors. E.g., if a ping sensor goes down, you're not going to get a response from the other sensors 99% of the time if the device isn't working.

They've spent a good amount of time refining and turning it into a really robust product.

We don't use the desktop app. We just use the web browser.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Antony Gouldstone - PeerSpot reviewer
Infrastructure Manager at a non-profit with 1,001-5,000 employees
Real User
A good, solid product, which does exactly what we need it to do
Pros and Cons
  • "The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business."
  • "It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time."
  • "The desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop app as opposed to where we are now with it."

What is our primary use case?

We use PRTG to monitor all of our business critical and distributed systems around the areas that we operate in the UK. This is ensure they have good system uptime and can demonstrate against SLAs.

How has it helped my organization?

The historical data provided by the solution is one of the main reasons why we went with PRTG. It gives you that granular view to be able to go back 24 hours, two days, a month, or year. You can start building powerful data patterns with this technology platform.

One of the things which became apparent was that we didn't know when things were going down out of hours unless somebody sat and was there watching the consoles. Nobody knew when things were going down. Now, one of the things that we've noticed is we are picking up when we are having out of hours outages. The solution is starting to correlate data so we can speak to the relative representatives and make sure the outages stop happening.

The solution provides us with needed feedback on our IT infrastructure. It gives us really good quality of service when it comes to monitoring of available space and available resources. It allows us to preempt issues before they become a problem for the business.

What is most valuable?

It is easy to use and intuitive, which is really important. It does what it says on the box by giving you a visual of the state of what is going on at any one time. 

The feature set does what it says on the box. It does the monitoring well. It doesn't try to do anything which it is not supposed to. It does what it does well.

There is a good selection of sensors and probes in it.

What needs improvement?

While the web application side of things is fantastic, the desktop app is the one area where it do with some improvement. From a user's perspective, I would like to be able to get more out of the desktop offering as opposed to where we are now with it. It could be stronger. There are opportunities there that you don't have with the web-based application to do some interesting and innovative stuff.

An important thing is to keep up with the technology which is now coming out. There is obviously a lot of generic stuff in the solution, and there is also a lot of new tech which is coming out that people need to be able to monitor.

What do I think about the stability of the solution?

We have had no issues. It just works and is up 24/7/365. Every update which comes out is rock solid.

What do I think about the scalability of the solution?

We are a fairly large implantation, as we have currently 2500 nodes. We are just about to double that. The solution allows you to keep on doubling and doubling, as much as you need. The only restriction is the platform that you put it on. When you get into those larger areas, from what I understand, the performance on PRTG is just as good as it is on the smaller implementations.

How are customer service and technical support?

We have contacted their tech support a few times, which is really good. They got back to us very quickly with a good level of technical knowledge.

Which solution did I use previously and why did I switch?

The previous solution that we had (SolarWinds) was giving us a lot of false positives. We were spending a lot of time trying to figure out what was going on. We had used PRTG before, and it has always been a solid platform. 

We were experiencing network and system downtime before implementing PRTG. This was that a driving factor to switch solutions.

How was the initial setup?

The initial setup was straightforward. Within a half an hour, we had it set up and running. The setup is intuitive and the install is very much wizard-driven. There is no real agenda behind it. It is very much just click and go once you have finished your scanning, then it works straightaway.

It took two to three hours from the time that we set up the solution until it provided us with feedback on our IT infrastructure. It was very quick.

What about the implementation team?

We used a reseller (Axis) for the deployment, and our experience with them was really good.

What was our ROI?

The solution has enabled our IT department to be more cost-effective. It cuts down on downtime. This means we are not chasing after things that we don't need to chase. It is bringing to our attention the operational problems that we have, so we can focus our attention on those, instead of running around trying to figure out what the problem is.

It is constantly ensuring our systems are up and running. They are in a solid position. If you look at the costs attributed to downtime, those have been removed.

What's my experience with pricing, setup cost, and licensing?

It is about £4,500 for the first year, then about another 15 to 20 percent annually after that. So, we are looking at about £1000 running costs a year. When you think about how much an outage costs per minute, it's negligible.

Which other solutions did I evaluate?

We just considered PRTG when moving away from SolarWinds.

What other advice do I have?

Look at what it is you want your organization to be able to do and what it is you need to monitor. Then, concentrate on the key elements first. Don't try and overcloud what you're trying to do. Start with your core stuff and work outwards, then you will always get a good solid solution.

It is a really good, solid product, which does exactly what we need it to do.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Cybersecurity Engineer at a tech services company
Reseller
It has been very reliable in updating us if any issues crop up
Pros and Cons
  • "It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up."
  • "While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly."

What is our primary use case?

We use it to manage our systems internally. At some point, we will be offering it as a managed service.

How has it helped my organization?

It has helped us make sure that most of our systems stay up. It has also helped us optimize our systems. For a lot of our systems, our software is a service, so they've worked absolutely fine on their own. Where we can't offer software as a service, like our website, it has helped us optimize these applications and keep the uptime on them, helping ensure they stay working.

The historical data provided by the solution helps us look back at prior instances, then we can use that information to come up with a solution or make improvements.

What is most valuable?

It is pretty simple to use, which is always a good thing. It's been very reliable in updating us if any issues crop up.

The sensors and remote probes seem to work absolutely fine. They don't seem to take up, if any, resources on the machines, which they keep an eye on quite nicely.

The solution's feature set is very good. It seems to be extremely reliable and all its features work. There is less for us to do, because it does what we need it to do.

What needs improvement?

While the desktop app is good, they could slightly improve it. We would like it to be a single pane of glass. At the moment, you can only see certain portions of information. You have to scroll through to make it more granular. We want them to develop the desktop app to be more user-friendly.

I would like a screen where you can get all the information without have to granually go look for it. If they can make it, so you can sort your own dashboard and customize it based on your needs that would be great.

What do I think about the stability of the solution?

I have never seen this solution go down once. Compared to everything else out there, which you see drop once in a while, this solution hasn't done that since we've taken it up.

What do I think about the scalability of the solution?

It seems very easy to scale up. When you configure it, that is all you need to do. You only need to set it up once.

The solution will grow with our business. If we do need to add anything to the solution, it has not been a problem. Do it once, and that's it. It is done.

How are customer service and technical support?

We have never really had to use them because the solution has been working that well. 

Which solution did I use previously and why did I switch?

The company is only about a year old. This was the first solution that we used.

How was the initial setup?

The initial setup is a tiny bit complex, but you expect these things to be a bit complex. However, it wasn't anything too taxing nor did it take a long time to set up.

It took a couple days from the time that we set up the solution until it provided us with feedback on our IT infrastructure from monitoring.

What about the implementation team?

We are the reseller, so we did the deployment.

What was our ROI?

It has saved us time. At previous companies that I have worked for, they have used similar solutions, which were not as good as this one. They still had to put a bit of work into working out why and what happened. This solution seems to give us an answer straightaway.

This solution enables our IT department to be more cost-effective. The reliability of the solution means we are doing less work trying to figure out issues and optimize systems, as it is already supplying us with the information that we need. Therefore, it has saved us a lot of time and effort.

What's my experience with pricing, setup cost, and licensing?

Give the soluton serious consideration. If you are not too sure about it, try the free version. Then, if you like it, you can go to the paid version and roll it out.

Which other solutions did I evaluate?

My technical director chose this solution out of all the products that he had a look at, as it stood out straightaway.

What other advice do I have?

The modes for the desktop app, like the API, update via email, providing us the information that we need with handy options, which we use mostly when monitoring. There are easily integratable into our call logging system, which automatically logs a call when there is an issue.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Daniel Cattigan - PeerSpot reviewer
Infrastructure Team Lead at a leisure / travel company with 501-1,000 employees
Real User
A useful kit to summarize the health of our infrastructure
Pros and Cons
  • "We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us."
  • "There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly."
  • "Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of."
  • "We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us."

What is our primary use case?

We use it to monitor our critical infrastructure, i.e., the services our users depend on. It is very useful for us to have that holistic view, e.g, one single view of the dashboards. The product is a useful kit to summarize the health of our infrastructure.

How has it helped my organization?

It has made us more proactive. Instead of waiting for the users to report failures to us, we can very quickly see things on a nice, easy dashboard and respond to it quickly enough. Then, hopefully, we can avoid having an issue experienced by the end user. 

We can use the data which comes out of PRTG to look at capacity and plan to grow particular areas of the business. It provides statistics about application or service, monitoring both of endpoints of that service. Therefore, we can look at the middle, and say, "How many people are actually using this?" We use the traffic statistics and other things from PRTG to help us predict growth and more.

What is most valuable?

The dashboarding is simple to use. We have one of the full dashboards, which is shaped like a donut. We call it the donut doom. If we ever see red on the donut doom, we know we need to respond quickly. It's a good, solid dashboard, which is really good for us.

There is a simplicity to setting up the extra sensors. It's really easy for us to build infrastructure and start monitoring very quickly.

The sensors are very simple to use and quick to deploy. I love once the credentials are added at the higher level that we can simply ignore the credential side of things and not to worry about them. You put them in at the top, then they filter down through to all of the various platforms.

We use the remote probes a lot for our branch offices. Instead of deploying the full instance of PRTG, we'll put a remote probe out there. This simplifies the whole deployment for us.

We use a lot of NetFlow sensors for our network equipment. Those NetFlow sensors help us to determine how much of our pipe is being used for particular applications. We use this quite a lot.

The feature set is brilliant. It does everything that we need it to do. If it doesn't, then there is a nice forum that we can jump on. 

What needs improvement?

We would like more cloud native sensors for AWS, Azure, Google Cloud, etc. A lot of businesses are moving in that direction, so having something where we can pull performance stats out of these cloud services would be great for us.

What do I think about the stability of the solution?

I've never had to play around too much with stability. We installed it on the server, put the certificate in, got our URL, and put the DNS record in, then it just does its thing. 

Once you start going above 5000 sensors, things do start to get a bit shaky. There are some best practice out there that you will need to adopt and be aware of.

What do I think about the scalability of the solution?

PRTG has a clustering service, which is useful. We have had a bit of an issue with the WMI at one point where we just had too many WMI queries, but when we just swapped them to different sensor types, it become more efficient. This is not really a negative on scalability as much as ensuring to follow best practices.

The solution can grow with our business. If we need to expand the number of sensors that we are using or expand the number of remote offices that we have, we set up the remote probes with standard templates for sensors or services, and it works.

How are customer service and technical support?

The tech support has been fine. I haven't had any issues with the tech support at all. They tend to say, "You need to read this part of the manual." 

Generally, it's not the solution or the products in the role area. It's normally the way it's being deployed, the way it's being used, or if you're vastly oversubscribing certain areas of the system. It's just about knowing and being familiar with the system, then you don't have to really talk to tech support.

Nine times out of ten, someone else will have already asked the same question on the PRTG forum as us. 

Which solution did I use previously and why did I switch?

We implemented the free solution in this company, but it is what I was familiar with. I have used the solution in previous companies before. We did have another monitoring solution, but the speed in which we could get the solution running and my familiarity with it was really helpful.

It was also very easy to take my colleagues through it in the new company in which I was joining. Everyone was quickly on board with it, and we used it as an extra in-depth monitoring on top of our other monitoring stuff.

We experienced network and system downtime before implementing this solution. It was a driving factor in the decision to implement this solution. We had a lot of issues with disk space utilization. We are a quite big company, so we have a lot of people with a lot of files flowing around. We needed an extra level of monitoring on our disks and services.

How was the initial setup?

The initial setup was great and straightforward. Deployment was quick and painless. It just worked out-of-the-box. We were quite surprised that we really didn't have to do much tweaking for it.

Once the services started running, It immediately (within an hour) started monitoring the probe health first. Therefore, we received immediate feedback about the infrastructure that is supporting the service. 

What about the implementation team?

We did everything in-house.

What was our ROI?

We pay nothing for it. Its 100 sensors have allowed us to put a magnifying glass on some systems, providing an extra layer of detail. Therefore, our outgoing is nothing and our incoming is a lot of useful data that we can react to proactively.

This solution has enabled our IT department to be more cost-effective. We can predict a lot of failures and schedule work a lot more effectively. This means we don't need as many people. When you don't know what's going on under the hood, you're always expecting things to go wrong. Then, you have extra staff around to make sure if things do go wrong, you can fix them quickly. 

What's my experience with pricing, setup cost, and licensing?

In my company now, we are using the free version. 

In previous companies, we have had unlimited licenses and going beyond 10,000 sensors with 50 different branch offices.

Which other solutions did I evaluate?

Primarily, we use PRTG because I am familiar with it. We have licenses for SCOM, but the complexity in setting up that type of solution put us off. It is very much a big beast of a solution. We needed something quick and simple that we could just throw in and get some good figures out of it quickly.

What other advice do I have?

Take a couple of hours in an afternoon and deploy the free version. See what type of sensors are out there, then give it a go. You will find very quickly that it's quite a simple system to use. It doesn't take a lot of time or expertise to set it up and get some good data out of it.

We haven't really used the desktop app. We normally use the central server, then we have the monitoring setup in such a way that we don't need to deploy any extra elements. It just monitors things via the SNMP or WMI. We tend to use the web browser a lot. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anthony Grant-Marston - PeerSpot reviewer
Network Engineer at a tech vendor with 51-200 employees
Real User
The product makes it easier for us to find and identify problems
Pros and Cons
  • "The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic."
  • "The product is easy to use and the web interface is fantastic."
  • "It is nice to have one place where all the information is right there in front of us."
  • "The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information."
  • "We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times."

What is our primary use case?

  • We run two data centers and are a hosted voice provider. 
  • We have an Azure presence. 
  • We use PRTG as a monitoring solution to effectively monitor all of our servers, routing infrastructure, and switches. 
  • We have some Session Border Controllers, which are effectively Voice Firewalls. We monitor the uptime and availability of those via things like Ping. However, we are also using SNMP sensors. 
  • We've written some SQL queries that PRTG is utilizing. 
  • We check things, like error logs, through PRTG.
  • We are feeding things, like system log messages. 
  • We use SNMP Traps.

How has it helped my organization?

The scheduling has improved organization, effectively the ability to set maintenance windows where alerts won't go off on an evening. We have an on call router, as many businesses do. In our previous on call solution, we would be inundated with information that would come through outside of working, core business hours, which meant that the on call staff, like myself, were woken up when we didn't need to be. Whereas, with PRTG, it has been great. We can go in, and say "We only care about these core set of criteria outside of this time period." 

If there are upgrades, or things where we know alerts will be generated, we can go in and suppress those. While quite a simple feature, it is comprehensive, and it has a lot of capability to it.

What is most valuable?

The product is easy to use. The web interface is fantastic. It is very easy to create a user, giving it to someone with little explanation of how to use it. That is its biggest strength. 

It is very colorful. We have used it in quite an open office environment. We have screens on maps that we've made, which is great when customers come in. It gives them a clean visual.

There is a great variety or sensors. We use the custom SNMP sensors quite a lot, where you can import MIB files. The sensors has some cool little tools, as well, which you can use for modifying MIB files and importing them to PRTG. 

It is nice to have one place where all the information is right there in front of us.

The capacity planning is quite good, as you can monitor the CPU increase over time. While it is a manual process, we can go in and correlate it against an increase in user count, etc.

The feature set is very strong compared to other products that I have used. It's great, because it does everything that we need it to do. It's easy to use. It looks great when you present it in an open office environment. If you have it onscreen, it displays the information nicely. The ability to set thresholds against sensors are great. 

What needs improvement?

The desktop app is terrible. If I had to pick any flaw with the product, that is it. It seems like they haven't updated it. It has been six months since I last used it, and while they may have done something since, it was somewhat clunky. We use 4K resolutions on our laptops, and it didn't work properly. So, we had a few problems with the desktop app.

I would like to see improvements on the desktop app and mobile app. We use the mobile app a bit. However, since we try to keep our data centers really fenced and secure, we don't use it extensively, just in our offices. Some improvements to the desktop application would be great. 

The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information. E.g., if we had a problem with something a week ago, I can't really go back in and drill into what that might be, because it has already averaged it out over that time. While I get that this might be for technical reasons, it is still a bit of a limitation.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

We run it in a cluster, so we have two that run together. The cluster behind it is sketchy at times. Maybe that might be due to a configuration on our side. 

From the stability point of view, it's 90 percent there.

Now that we have the distributor remote probes, it is pretty strong. The product used to be affected by load. This was because we were exceeding their recommendations. If you follow the recommended hardware guidelines and keep the sensor count to what they recommend, then it is pretty stable.

What do I think about the scalability of the solution?

The remote probe thing is great. We have multiple data centers with multiple regions that we have to monitor. It's nice to know that all we have to do is throw up a remote probe into one of these areas, then have it talk back to the master cluster. We don't have to worry about anything outside of that. We don't have to worry about deploying brand new PRTG servers, as it's a lightweight installer. From there, we can even do an auto scan.

If we do build an entire new data center, we can just install a probe, get it to scan its local subnet, then feed that information back, which is really good.

The solution can 100 percent grow with our business.

How are customer service and technical support?

The technical support seems to be quick, clever, and has a comprehensive knowledge base online, which is fantastic.

We have never really had a point where we were like, "We want to do this," but PRTG was the limiting factor. If we do ever hit that point, which we do on occasion, the technical support is brilliant. 

You can go to the technical support, and say, "We want to achieve this." For example, we wanted to compare two links in completely different data centers. We wanted a way where could present a graph on the screen that would compare the two and see how they were doing against each other. We didn't know how to do it. We couldn't figure out how to do it, so we approached PRTG. They said, "It's fine. You just want to do a custom sensor and follow these steps." 

If we do ever hit walls, we go to the technical support. To be fair, we rarely seem to hit any walls.

Which solution did I use previously and why did I switch?

Before PRTG, we used something called MRTG, which was an open source alternative. Previously, it was very clustered, small monitoring systems which were just syslog-based with  big text files. It was alerts generated for just about everything. We had no central way of doing anything, and it got to the point where it was unmanageable. It became a case of needing one solution which could come in and just do everything.

The remote probes are great. We had some base core probes starting up, where they would collapse under the stress and the load. Setting up the remote probes has been great, especially the remote administration aspects of them. 

How was the initial setup?

In the early days, we overloaded it a bit too much. We didn't distribute it out enough and had quite a lot of issues with it clustering, which I don't thing that we have entirely remedied now. However, its installers are quick and the web interface is exceptional. Once you get to that point, there are no problems at all.

What about the implementation team?

We went direct to PRTG to buy it and implemented it ourselves.

It doesn't take long, maybe an hour, to do the setup and start receiving basic feedback on the functionality. Though, trying to get useful information, that can take a lot longer. Sometimes, there is a bit of information overload, which is not PRTG's fault. As users, you are quite eager to go scan everything and see what comes back. To really understand the information, sometimes it can takes months. However, that is not on the software.

What was our ROI?

It has saved time, because it makes it easier for us to find and identify problems. In the past, we might have gone to four or five different monitoring systems. Whereas, we now just go to one. It is one interface (webpage). We go there and find out everything that we want to know.

We paid quite a good chunk of money for it, but we don't have to pay for anything else (in terms of monitoring).

What's my experience with pricing, setup cost, and licensing?

We bought a license for 4000 sensors.

Which other solutions did I evaluate?

We looked at the market, and it wasn't PRTG at first, which was just something we found from recommendations from other people along with a carrier that we worked with, a partner of ours, they actually used it. That was what sort of led us to it. They were using it for their end users, showing customers PRTG data files, stating, "We can give you all this information." We were like, "We want to do that as well!" So, we sort of stole it from them. 

We are extensively using its feature set, and there are a load of features in the product that which other solutions don't have.

It is abundantly helpful in bringing all our stuff in-house. Another platfrom that we use is SolarWinds Orion, which is a pure network monitoring tool. PRTG is much more reliable, easier to use, and the information is more clear and concise.

What other advice do I have?

PRTG is great for everyone. It is really broad, and you can use it as intrinsically and technically as you want. At the same time, you can get some nice, clean, concise front-ends. We use it every day. We rely on it heavily and trust it. We have so many people that use it, and I receive very little complaints about it. The only problems we have: The desktop app is not great, and every now and then, we have issues with the clustering. 

PRTG has everything pretty much hammered down. They should keep releasing sensors. They also seem to be producing stuff at quite a good rate.

The product has been great, as it has really brought together all our monitoring.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer at Datacentreplus
Real User
We can see as soon as there is a problem and track it down pretty quickly
Pros and Cons
  • "It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
  • "I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors... When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for,"

What is our primary use case?

We use it to manage customers and to keep an eye on when stuff goes down or when stuff is not working as intended. We monitor mostly servers, but we use it to monitor websites and some of the network infrastructure as well.

How has it helped my organization?

With the monitoring, certainly for some of our customers that are hosting websites, we've added in PRTG's advanced http sensors, to provide them site monitoring in addition to the server monitoring which we were doing. We can pass the information on to them when they have issues, as opposed to them not knowing until one of their customers contacts them.

I would say the solution makes our IT department more cost-effective because it allows us to respond to things a lot quicker. We can get an idea of where a problem lies in the server, if it's hardware. It saves a bit of time of trying to track down a problem.

It also tells us when we're running into problems with certain bits of infrastructure that we're monitoring.

What is most valuable?

  • It's really easy to use.
  • You can see as soon as there is a problem and you can track it down pretty quickly.
  • You don't have to go through loads of options to find when something goes wrong.

It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around.

I really like the Desktop app. I'm not a big fan of the web app because I've had some browser issues with it. Since finding the desktop app, I have used that exclusively.

Thinking about the overall feature set, I've had no problems with the features that I use. It hasn't happened that I've thought, "I wish I could do this," without being able to usually find an option to do it. Among those options are things like multiple users, different types of reporting, and different actions that occur after a sensor starts. There's always been something in there. I wanted it to auto-confirm when an error does come up in the test lab and, on PRTG's website, they had an API string to do that. Everything that I've needed to do, I've been able to find in the program or on their website.

What needs improvement?

It has to be installed on a Windows machine. We'd prefer it if we could install the actual control panel on a Linux.

In addition, I wouldn't mind better categories for the sensors. When I go to add a new sensor for a new device, there are some categories in there already, and they can be filtered out, but there's quite a large pool of sensors. That's one thing that I always struggle with. When I want to go in and find something quite specific, I have got to scroll down and scroll down to find what I'm actually looking for, if I want something that I may not have used before. 

With their "recommend sensors" feature, I wouldn't mind seeing that being a bit more able to scan the device that it goes on, as it doesn't necessarily pick up everything that is on there, as it should.

What do I think about the stability of the solution?

It's rock solid. We restart it, and the Windows machine it sits on, once a month because it's recommended to do so, to update it. We have not had any issues with it going down or not working as intended.

What do I think about the scalability of the solution?

We've been able to scale it up as we've brought more and more customers on. Having a sensor pool which we can dip into and use has been good. If we brought on five or ten customers, we could scale it up quite quickly with cloning and copying of templates.

Which solution did I use previously and why did I switch?

We started off using open source, Nagios/Cacti-type monitoring software utilities. Yes, they're open source and they don't cost you anything, but adding devices is quite cumbersome, the management is quite difficult, and the training is more difficult. Whereas, the UI of PRTG is much easier to use; much more intuitive. 

Everybody generally starts off open-source, something that won't cost you much, but they soon realize the limits of open-source. PRTG is a company that has invested a lot of time and effort building it to make easy to use, to give it a nice UI, and to make it as responsive as it is. It's just a natural progression.

The driving factor in the decision wasn't that we experienced system downtime, it was the fact that we needed something more enterprise-oriented and something that was easier to use and manage, which PRTG is, compared to Nagios. When something like Nagios breaks, it's quite difficult to get it working again, whereas with PRTG, once you buy a block of sensors you get some support for 12 or 24 months, and you've got somebody to fall back on if you ever need it.

How was the initial setup?

It was already in place when I started with the company. We've moved it across to another system and I've re-set that up and it was just a matter of installing it, setting it up. It was fine, no problems. The usual control-panel install wizard made it very easy to import our old data from our previous install into it as well.

It took about 15 to 20 minutes, from the time we set up the solution until it provided us with feedback on the IT infrastructure. That was after we imported all the other data into it.

What was our ROI?

ROI is hard to measure on something like this. It has helped us out in identifying problems that are likely to happen or that are about to happen or even when they happen. We get notified as quickly as possible. To measure the ROI on that is not an easy thing to do. But, in terms of customer service, it has helped us because we are obviously much more proactive. We notice things before a customer reports them to us. For customer service there would have been some ROI, but it is hard to quantify.

What's my experience with pricing, setup cost, and licensing?

One thing I like is that when you buy sensors, it's a perpetual license, so once you buy 2,000 sensors, you've got 2,000 sensors; it's not a recurring cost. With some products, it's a subscription model where you pay every year.

Which other solutions did I evaluate?

We looked at SolarWinds. If I remember correctly, it came down to cost. In that regard, PRTG did work out cheaper. In addition, one of our engineers had previously worked with PRTG so he had a bias toward PRTG already. It just made sense to go with it.

What other advice do I have?

You can get the trial version of PRTG, you can get a load of sensors and the actual software package to try. Install it, give it a go, it is very easy to set up. SNMP is very easy to set up on Windows and Linux, and you've got a lot of options within PRTG so you really need to get stuck in and mess about with it to see if it has what you need in it.

In terms of the sensors and remote probes, I don't have many problems with it because everything seems to be covered by it. I've not found something that I've not been able to monitor or that I've not been able to find data for. I have no problems with the probes when it comes to actually sending them and receiving the data. They just go out, collect the data. I have no network problems with it.

We only monitor certain parts of the network with PRTG, but we do compare some of the historical data to real-time data, just to make sure everything's running smoothly and nothing looks out of place.

I would rate it at eight out of ten. It is a very solid product; it does what we need it to do. There are a few bits and pieces that I wish I could do with it which, due to what it is, they don't offer.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Craig Williams - PeerSpot reviewer
IT Manager at a marketing services firm with 51-200 employees
Real User
Saves us money because we are not paying a managed service provider to monitor 50% of our infrastructure
Pros and Cons
  • "The most valuable feature is the notifications. As long as you spend time and think about what and when you want to be notified, it's always accurate. It is always there. I find things out before my Internet provider."
  • "I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour."

What is our primary use case?

It provides a consolidated view of servers, switching, and network connectivity for the offices that I look after.

How has it helped my organization?

We are reactive sooner, when we need to be. There is less of waiting for our users to call, and say, "We have no Internet." It has allowed us to move a bit quicker.

The historical data provided by the solution helps us optimize our network performance. I have just taken over the IT infrastructure. I now have six months of history, so I know what my norms are. I can identify the quirks and issues from the history to keep going forward.

What is most valuable?

The most valuable feature is the notifications. As long as you spend time and think about what and when you want to be notified, it's always accurate. It is always there. I find things out before my Internet provider. 

Without all of the sensors or out-of-the-box functions, the notifications just don't work. For a small companies like us, it keeps an eye on our different offices and the few cloud servers that we have. We don't worry about them because the job is done.

The remote probe is fantastic, particularly since they started adopting. You can run them on smaller hardware. 

All of the sensors that I have needed in their adoption of some specific cloud have been great. 

The general server/client infrastructure is well done.

What needs improvement?

I don't like the desktop app and never use it. The web client is far easier to navigate with the notifications that pop up. The web app comes with everything that you need.

I preferred the look and feel of the previous version's user interface.

I would like to see more from an Office 365 standpoint, getting a more nitty-gritty app.

I am not sure the solution is giving me all the needed feedback that we need. When something goes off on our IT infrastructure, it does tell me. However, it would be nice if it gave more intuitive information, e.g., the hard drive has gone up by 60 percent in an hour. 

What do I think about the stability of the solution?

The stability is great in a 64-bit deployment. If anybody mixes it with a 32-bit speed version or with WMI sensors, I have found it to be wobbly. But, a 64-bit deployment is significantly stable.

What do I think about the scalability of the solution?

The scalability is there, but smaller companies might need CAM software to be able afford the product. 

How are customer service and technical support?

We have not used their technical support.

Which solution did I use previously and why did I switch?

Our previous solution wasn't aware of what was going on across the environment. It was too focused on server infrastructure. This was a white label SolarWinds product through an MSP.

How was the initial setup?

The initial setup is next, next, next, then done. You can't go wrong.

The installer works. It installs prerequisites. If you want to generate a remote probe for a site, at the other end of a VPN deployment, it creates everything encapsulated. You hit next four times, then it is installed. 

It took two hours from the time we set up the solution until it provided us with feedback on our IT infrastructure. The hardest part was stopping auto discovery, because that goes out, finding everything. Sometimes, you're just not interested.

What about the implementation team?

We deployed the product in-house.

What was our ROI?

The solution has enabled our IT department to be more cost effective by insourcing some of our functions that we used to throw over the garden fence (outsource).

It has saved us money because we are not paying a managed service provider to monitor 50 percent of our infrastructure. If there was a pricing/licensing model for smaller companies, this would provide me even more return.

What's my experience with pricing, setup cost, and licensing?

Right now, the smallest sensor pack that they have is just a bit out of range for me, as a business. This kills me, as I need the product. Therefore, there is always a balance between needing to buy it or continuing their free version.

I would like better pricing models for smaller businesses. The free version is fantastic, but it's too restrictive. If they could just get up to 200 sensors for a reasonable fee for on-premise, I would give PRTG my credit card right now.

Which other solutions did I evaluate?

PRTG was the only vendor on the list. I knew what I wanted and knew I could get it.

What other advice do I have?

Download the free installer, get it installed on a VM somewhere, and just watch. Pick a server, pick a network switch, and give it a go. 

Having used it from various iterations, the solution's feature set is great. There are moments where I want to go back in time and use the old IP tech product. However, as it evolves, with the quick releases that they bring, it really provides me an all-round product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
David Ashcroft - PeerSpot reviewer
IT Infrastructure Engineer at Runshaw College
Real User
Provides historical data that helps us optimize our core networking
Pros and Cons
  • "We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
  • "The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up."

What is our primary use case?

We use it to monitor services, things like hardware usage and whether hard drive space is running out. We use it for quite a lot of our networking solution as well. If there's a glitch in the network, anything that's abnormal, being able to see that show up is quite good.

How has it helped my organization?

The historical data provided by the solution helps optimize our network performance. We can see what's going on in our network infrastructure, more so in terms of our core networking. We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas. It's more around the networking that we use the historical data. 

Also, if we have any issues with particular hardware, we can monitor those. We can monitor the network on those ports and come back with any issues or see if anything is flipping out or has stopped working. It's helpful being able to see that historical data.

It makes us more proactive, as opposed to reactive, with any issues. We tend to see issues occur before anyone else even knows about them. That's really useful for us. Particularly if there's any abnormality on the network, because of the historical data, we tend to know about it. PRTG tells us about anything that's out of the ordinary, which is good.

What is most valuable?

The sensors work well.

What needs improvement?

The remote probes seem to be a little bit buggy at times. They just stop working or they say they can't communicate. What we tend to do to is install the remote app onto the servers that we use. That seems to clear it up. As long as the app is there, all the probes seem to work fine.

It would be nice if, for the maps view - what you can lay out on the screens - there were a bit more functionality. It would help to be able to add titles to the top or to be able to change text sizes. There's not much you can really do with that in terms of configuration at the moment.

What do I think about the stability of the solution?

The stability has been good since it went in. It's never had any issues. It has just worked. It updates itself, it's easy to manage, easy to maintain.

What do I think about the scalability of the solution?

It's difficult for me to judge the scalability. For what we use it for - I think we've got 1,000 sensors and we use about 800 or 900 at the moment - it all runs fine. I'm sure it would scale very well if we needed it to go any further than that. But for what we use it for, it's relatively small.

How are customer service and technical support?

We haven't used the tech support or the online resources. It has always just worked; it's always been fine.

Which solution did I use previously and why did I switch?

We have a third-party we go to if we get stuck with our network and they recommended PRTG. They actually started using it to troubleshoot some issues on our site, and from that, we decided it was something we wanted, so we invested in it from that point and set it up from scratch.

There wasn't really any system downtime which factored into our decision, but there were a few performance issues which PRTG helped us to solve. That was another reason to get it put in place, long-term.

How was the initial setup?

The initial setup was surprisingly easy, the way the menus are all laid out. I set it up myself and it explained what to do, where to go. There were little pop-ups on the screen saying, "This is where to go for this, that's where to go for that." It made it all really easy to do. 

Also, adding servers or switches, it was auto-discovery, so I didn't have to do any config on that. You could just let it discover everything and then delete what you don't want.

It took about two days from the time I set up the solution until it provided feedback on our IT infrastructure.

Which other solutions did I evaluate?

PRTG was recommended to us and we went with it on the free basis to start with and then we moved to the paid version, for more sensors. We haven't really compared it to anything else, because it was recommended. Overall it seems very good.

What other advice do I have?

Just install it, follow the instructions, and off you go. It just seems to work.

We do use the Desktop app and it's good, it works very well. It's very similar to the web-based system. It gets a little bit annoying sometimes because there are quite a lot of pop-ups. I'm sure we could turn them off but that's not something we've looked into. I actually find myself exiting the Desktop app, just to stop the pop-ups.

I wouldn't say that it has made our IT department more cost-effective at this point because, although we pay for it and we use it, we haven't really made any changes on the network because of PRTG. I don't think we've had any cost savings anywhere.

I would rate it eight out of ten. The desktop app seems a little clunky sometimes. There are a lot of pop-ups saying things are offline when they're not necessarily. That's more due to those probes. When we install the app on the servers there're no issues there, so we can get around that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Engineer
Real User
Allows us to grab all the needed information and feedback from a single point of view for our IT infrastructure
Pros and Cons
  • "The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us."
  • "This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view."
  • "They just released a newer version of the desktop app, a beta version, that I have been trialing out. I prefer the older version, only because of how the layout is designed"
  • "The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."

What is our primary use case?

The primary use case if for monitoring bandwidth, uplinks and using SNMPs. We are slowly scaling out to monitor hard drive disk spaces, as well. 

Our bandwidth solution, which are the uplinks that we have at the moment for circuit breakouts, and ISPs don't give us the best information. So, we use what we can and monitor the uplinks before they hit the equipment.

How has it helped my organization?

Historical data provided by this solution helps us optimize our network performance by providing network trends. Therefore, we can go back 30 days or six months, saying to my boss, "We can see an upward trend over this amount, and these are our projections going forward." So, it allows us to predict and move forward.

We use a Citrix application, which we use to monitor certain ports and ensure we get response times that are essential. It makes it easier if we can benchmark scenarios rather than asking users if the speed has improved, etc.

This solution provides us with the needed feedback on our IT infrastructure. It allows us to grab all the information from a single point of view.

What is most valuable?

The most valuable feature is being notified before we ask if there is an outage. Visibility is the main thing for us, which I can give to my boss. So, when people start asking him for information, he's not on the back foot straightaway. He can say, "Yes, we are experiencing this." We can at least get that information to the ISPs and provide them the correct timestamps and information, then go from there.

The sensors and remote probes are phenomenal. We use them for all of our global sites. The problem with our global sites are that they are all VPNs. If the link goes down, you can't monitor other solutions, as it just goes off the grid. Having remote probes allows them to still carry on and get the information that we need when it comes back up, sending the information to us.

We have been happy with the feature set, so far. It has compatibility with most of the product that we use, such as Juniper hardware.

What needs improvement?

They just released a newer version of the desktop app, a beta version, that I have been trialing out. I prefer the older version, only because of how the layout is designed, but they're making improvements to it all the time.

The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark.

I would like there to be more cloud features with cloud stats. However, in every update, there seems to be more things add. 

I would also like there to be more APIs and access to them.

What do I think about the stability of the solution?

It is fairly stable. It gets a bit interesting the closer that we are etching in to the 5000 probe mark. 

There are some HA concerns. However, PRTG put that on the website and are not hiding it. One thing that I want to know, "Where the company is going with HA from here?"

What do I think about the scalability of the solution?

Previously, we were easily under a 1000 sensors. We are now up to 3500. In the future, depending on how we scale out, we will be over the 5000 mark.

The product can easily grow with our business.

How are customer service and technical support?

The technical support is good. They are fairly responsive. I have a ticket with them at the moment and am waiting to hear back on them, but it's all good.

For online resources, I pretty much go to Google more than anything else, rather than a dedicated place.

Which solution did I use previously and why did I switch?

The time that it took to get the information required to be as proactive or reactive as possible is what drove us to PRTG. With the multitude of products that we had, it was the best solution since it allows us to see everything in one window.

We used the free trial of PRTG. Did a benchmark to see if the product is what we required, then went to the paid version.

How was the initial setup?

The initial setup is straightforward. You just install it, and as long as you have got the right credentials and know the subnets to scan, it is fairly easy.

It took hours from the time that we set up the solution until it provided us with feedback on our IT infrastructure. However, in the time to get the core setup, we scaled it out for the rest of the business. The analysis that it provided was good and quick.

What about the implementation team?

We implemented in-house.

What was our ROI?

This solution enables our IT department to be more cost-effective by saving. The product provide a single pane to see a lot of information, especially at an engineering level. Looking at multiple products takes more time. Having a single pane in effect can provide all the information in one place.

Which other solutions did I evaluate?

I had previously used PRTG 

What other advice do I have?

Give it a shot. They have a free trial. If the product meets your needs, take it further. There is not much in terms of prerequisites, other than knowing the subnets and credentials.

The product does everything that we need it to do at the moment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Analyst
Real User
Monitors a wide range of aspects of our equipment and has a lot of alerting options
Pros and Cons
  • "The authentication links into our standard Active Directory authentication, which is very good."
  • "The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful."
  • "We're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems."

What is our primary use case?

We use it to monitor our servers. We try to monitor all of the functions the servers as closely as possible.

How has it helped my organization?

The historical data provided by the solution allows us to look back in time and look at the baseline performance of the sensors. We can compare them over time to see if anything has gotten worse or improved. The data helps us optimize network performance.

It allows us to be more proactive when monitoring our infrastructure. With PRTG, we normally know of issues with our servers before anybody reports them. We used to be very reactive, but now we are alerted instantly. We've got hundreds of servers, so it's impossible to monitor them manually.

It definitely enables our IT department to be more cost-effective because we don't waste time checking things manually, which can be quite time-consuming. It frees us up to concentrate on the issues that we've been alerted to through PRTG.

The solution also provides us with defined measures of performance so we can see whether it has improved or decreased over time. We can then improve our infrastructure. We can measure that using PRTG.

What is most valuable?

Some of the valuable features include the following.

  • Ease of use. The authentication links into our standard Active Directory authentication, which is very good.
  • It's got a wide variety of sensors that can be applied to many different aspects of the service to monitor them. There's a very good selection.
  • The remote probes are very useful. They allow us to provide a reference across different areas in the network. In trying to localize issues, that's very useful.
  • It's web-based, which is a big advantage when you can access it from anywhere. 
  • It's very reliable.
  • It's independent of other equipment, so it's not going to fail due to anything else failing in the infrastructure.
  • It's got apps as well, so it's accessible, even on your mobile.

It's an excellent product. In terms of the overall feature set, it has a lot of features. It can monitor a wide range of aspects of our equipment and it has a lot of options for alerting.

What needs improvement?

It's very good for monitoring our internal infrastructure, but we're using more cloud services now. It would be useful to be able to get information back from these cloud services in detail, and display any issues within PRTG for the rest of our systems.

What do I think about the stability of the solution?

It's very stable. It has to be when it's monitoring for failures in other parts of the system. We've had very few issues with stability. It's been very good.

What do I think about the scalability of the solution?

It allows us to easily increase the number of sensors and the scope of what we can monitor. The scalability is very good. It grows with our business. We initially bought a set number of licenses and then upgraded it and bought additional server licenses to monitor other things in the business.

How are customer service and technical support?

We haven't had to resort to contacting tech support much over the years that we've been using it. When we have, they've always responded quickly and been very good at helping to resolve any issues.

Which solution did I use previously and why did I switch?

We didn't have a previous solution in place. 

How was the initial setup?

It was very easy to set up a trial version of the server and evaluate it for a period to see what we could get out of the product.

The time from setup of the solution until it provided us with feedback on our IT infrastructure was quite quick. Before the trial was over, we already had a lot more information than we had had before. It was worth definitely the cost of licensing it and paying for it.

What about the implementation team?

We did it ourselves. It was so easy.

What's my experience with pricing, setup cost, and licensing?

I'm not involved in the commercial aspect of the solution, but the pricing is very low compared to other solutions.

Which other solutions did I evaluate?

We evaluated a number of different server monitoring solutions and selected PRTG as the best solution to go forward with. We looked at WhatsUp Gold and Nagios. PRTG was much easier to use, configure, set up, and get running. It provided better information which was very well displayed.

We also had downtime previously. That was definitely why we went ahead with a monitoring solution, so we could be alerted quickly to any issues and resolve them before they affected our service and users.

What other advice do I have?

I would recommend trying PRTG and seeing the benefits.

We don't tend to use the Desktop app because the web-based interface is so good. I really don't have a lot of experience with the Desktop app.

I would say the product is a nine out of ten. It's been very successful and done exactly what we wanted it to do.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Information Security Analyst at a financial services firm with 51-200 employees
Real User
Enabled us to consolidate monitoring into one solution and deal with network stability issues
Pros and Cons
  • "The most valuable feature is the dashboard interface. It's very clean, it's very simple to use."
  • "We've had some issues previously with the performance of the sensors. We tend to deploy quite a bit of WMI, which is quite processor-intensive, and we've found that that impacts the sensors quite a bit."

What is our primary use case?

Our primary use case is network performance monitoring, but we also use it for things like network traffic flows and getting a better idea of the actual types of traffic that are going through our network.

How has it helped my organization?

We've used the historical data quite a bit. It has fed into our DR process, which was not a main use case but has been quite handy.

We've got monitoring on a number of our key apps. The alerting comes from PRTG and goes into the Slack channels of the development team. That is all segregated away from the operations team, so the alerting goes to the people in the format that they like most of all. That has really helped the turnaround and issue identification.

The solution has also enabled us to consolidate and be more cost-effective as an IT department. About two or three years ago we had two or three legacy apps in place and we've been able to consolidate that into one. It has definitely been a cost-saver.

Finally, while we hadn't necessarily experienced downtime, we were having issues with stability in the network. Some of the output from PRTG helped to narrow down where those issues were coming from, so it gave us a much clearer idea of where we need to go.

What is most valuable?

The most valuable feature is the dashboard interface. It's very clean, it's very simple to use.

The alerting is also excellent, it's just what you need. It's not too fussy, it's not too difficult to set up, and from an operational perspective, the feedback that I get from the guys is always excellent.

The overall feature set is good. We're probably not doing it justice. It has an awful lot of integrations which we're just not using at the moment. It's very vendor neutral, very vendor agnostic. I wish we could be using it more, to be honest with you. At the moment we've got an on-premise solution. We're looking to move to the cloud, but we haven't actually explored that with the vendor yet.

What needs improvement?

We've got a few sensors deployed in the network but not too many. We've had some issues previously with the performance of the sensors. We tend to deploy quite a bit of WMI, which is quite processor-intensive, and we've found that that impacts the sensors quite a bit. We've had to tune that down a little bit over time. That is something that we've spoken to the vendor about and we've been able to work through those issues.

Our experience with the remote probes has been similar. At scale, we've found that they can struggle sometimes, but that depends on the type of query that you're throwing at it. That's probably more a limitation of the query itself than the software.

In terms of additional features, we are potentially exploring things like containerization and I'm not really what sure the ability of the software is around that.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The reports I've had from the team on its stability are all good. It seems to get patched on a very regular basis. There are constant updates. We haven't any problems, we haven't had any downtime yet, and we've been running it for 18 to 24 months now. It's excellent.

What do I think about the scalability of the solution?

We've had some issues with the sensors and remote probes. We're a relatively small environment, but we've started to see limitations based on the actual type of queries that we're throwing at it. We've been able to work around that and the support from vendor has been excellent in that respect.

How are customer service and technical support?

The technical support has been excellent. We've predominantly raised support tickets but we've also gone through our account manager, and a couple of issues that we've had have been escalated.

Which solution did I use previously and why did I switch?

We had two or three solutions and we wanted to consolidate. One of them was SolarWinds ipMonitor, but I can't remember what the development one was now. They were going end-of-life and we wanted to consolidate, we wanted a single platform that we could work with. In terms of the feature set, PRTG seemed to cover all the bases.

How was the initial setup?

The initial setup was pretty straightforward. We took quite a phased approach so we were probably rolling it out over the space of six months. We took our time with it. The experience that we had was good.

From the time we set up the solution until it provided us with feedback on our IT infrastructure was within the space of a month or two. That was mainly due to the pace at which we rolled it out. We started to get some good feedback quite early on, during the first week or so, but overall the time it took was due to the speed of our implementation.

What about the implementation team?

We went directly through the vendor, and we deployed in-house.

What was our ROI?

It has definitely provided us value. It's just that we haven't necessarily measured that value.

What's my experience with pricing, setup cost, and licensing?

We've got the unlimited package. I don't know the licensing situation today, but I believe it was around the £15,000 per year mark. It's probably about a couple of grand per month, at most.

Which other solutions did I evaluate?

We had a look at SolarWinds, their network monitoring suite, which was the big player in the market. It's got a price tag to match and that was certainly a factor. Admittedly, it is a much bigger product, it's got broad capabilities and it's got different kinds of integrations. For what we needed at that time, PRTG absolutely suited.

What other advice do I have?

Scrub out your requirements. PRTG does the network side very well indeed. If asset monitoring and integrations with other products are really important for you then it might be worth looking at this as well as a secondary product. Also, you need to plan your deployment and understand where and how to deploy the remote sensors.

I prefer the web client. I've had limited use of the Desktop app and, from what I've seen, it's good, but I find using the web app is a lot cleaner in my workspace.

The product has to be about a nine out of ten. From my somewhat more high-level view, the summary dashboards are excellent, they give me what I need. Having spoken to the operations guys, it gives them everything they need. It's quite a simple interface, it's very expandable, and has allowed us to get control of it in a single console. That is really what we need for a small team.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Group Information Security Manager at a comms service provider with 201-500 employees
Real User
Makes available a great diversity of pre-configured metrics that can be monitored
Pros and Cons
  • "One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured."
  • "Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000 and we're double that... The only option we have to scale is to buy another core, which would be a separate, stand-alone instance..."

What is our primary use case?

We use it for network monitoring, mostly. We look at any metrics that the sensors pull back for us, such as availability, performance. We have some custom sensors for service monitoring.

How has it helped my organization?

The solution's historical data helps us optimize network performance. We can find issues by looking at historical data and benchmark it against what it should be.

It's given us metrics which we can then pass on to customers, availability statistics and things like that. It's really added value to the services we provide. From that point of view, it has definitely improved things.

It makes our IT department more cost-effective because we can detect failures faster, we can do something about them. We can get early warnings on things that are going to go wrong, be proactive about dealing with them, and have less downtime.

It gives us the needed feedback on our IT infrastructure, such as utilization of disks on a server. We get that information back and are able to act on it.

What is most valuable?

One of the valuable features is the diversity of metrics available to us to monitor. It's all there, it's all in the box. It's all made very easy, by virtue of it being pre-configured. You point it at the box, pull your credentials in if you need to, and off it goes and does it. A lot of solutions do that, but this just has it all in one box, which is what makes it really good.

The solution’s sensors and remote probes are great, spot on. They keep improving them. It's only a problem from time to time when old sensors get deprecated and you have to replace them with a new one, but other than that it's a very good selection.

The overall feature set is good. It's diverse, it's all there.

What needs improvement?

I don't think the Desktop app is that great. I don't like it. I would like to see cross-compatibility on different platforms. Also, the window management isn't that great, and the refresh rates aren't that great.

Their roadmap is good and the features that they're releasing are good, but our main ask is around the scalability issue that I've mentioned elsewhere in this review.

What do I think about the stability of the solution?

If you have enough resources the stability is fine, fairly rock-solid. We're at double the recommended capacity in terms of sensors for our instance, and it's running fine.

What do I think about the scalability of the solution?

Scalability is the only major sticking point for me. There is a recommended number of sensors, which is around 10,000, and we're double that. We're not comfortable putting any more than that, even though the server might be able to handle it. It's already well outside the support boundaries for the solution. 

The only option we have to scale is to buy another core, which would be a separate, stand-alone instance, would not be managed through the same interface, and we would have to be looking in two different places. We love the product, but at the moment that is the main sticking point for us.

How are customer service and technical support?

There have been no real problems with tech support. We don't really need to go to them, the product takes care of itself. When we have needed them, they have been very responsive and gotten back to us quickly.

Which solution did I use previously and why did I switch?

We did have system downtown before implementing the solution, but it didn't really influence our decision to get PRTG. We needed a monitoring system anyway, by virtue of the nature of our business.

We would have been using an open-source solution before PRTG but we needed a more feature-rich product to work with, given the number of solutions we were operating.

How was the initial setup?

The initial setup was very easy. There's nothing much to do, honestly. You just install the software on the core server and then you can install remote probes in any private sub-nets that you need and they will speak back to the core. It's very straightforward.

Within about a half an hour of installing it, we had information back.

What about the implementation team?

We did it ourselves.

What was our ROI?

Subjectively, it probably has saved our organization money, but it would be difficult to quantify it.

What's my experience with pricing, setup cost, and licensing?

We pay for a perpetual license and we have a support fee.

Which other solutions did I evaluate?

We've had PRTG in place for a number of years, so what we evaluated was in the early days, a lot of open-source solutions: Zabbix, Nagios, Cacti, etc. PRTG is differentiated because it caters to all platforms and endpoints, has features for Windows, and WMI sensors which aren't necessarily available out-of-the-box in the other solutions. That would have been a determining factor.

What other advice do I have?

It will do the job, more than anything I can think of. It will give you really useful monitoring statistics out-of-the-box, and will give you the ability to customize and do things that aren't there by default. It will take care of all your monitoring needs, pretty much, but just be conscious of scale.

I would say PRTG is an eight out of ten. We're very happy with the functionality. Those missing two points come from the scalability issues.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Infrastructure Manager at a logistics company with 10,001+ employees
Real User
From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime
Pros and Cons
  • "The solution provides us response times to issues."
  • "From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime."
  • "We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect."
  • "I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do."

What is our primary use case?

We primarily monitor Windows-based servers and services running within them. We also have some ties-in scripting into more bespoke areas, as well on our network.

We host a virtual environment running VMware in-house.

How has it helped my organization?

The historical data is used for looking at trends: Where we are versus where we were and whether or not additional loads may be our system. We are able to see this over a period of time, looking back historically.

The solution provides us with needed the feedback on our IT infrastructure. We use 12 monitoring servers, which we use to monitor our wide area network and router switches, so we do monitor bandwidth. From a network point of view, we can see the state of the network, as well as bandwidth usage and downtime.

What is most valuable?

The immediacy of the alerting is the most valuable feature. My role is to keep our network up and running. We have a dashboard in the office and are able to see things almost in real-time, within a minute or two. This is the greatest benefit.

The scripting element allows the bespoke option, so I am not just tied in to what is provided out-of-the-box. We have created a few bespoke scripts, e.g., we have tied it into our phone system to do various things, like monitor SIP trunks. 

The product is flexible, and we can move outside the predefined probes. Although to be fair, there are quite a lot of those to choose from anyway. The out-of-the-box probes generally suit us fine.

There are so many out-of-the-box features to look at that there are very few things that we have had to write bespoke scripts for. We don't have a particularly diverse environment to monitor, since it is all very box bound, Microsoft products, and relatively new.

What needs improvement?

Although they are fairly comprehensive with what you can do with them, the mapping and dashboards are a bit clunky to set up. I would like a more straightforward ability to create dashboards and maps. The network maps should be a bit more flexibility in the GUI to do what we need to do.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I don't have an issue with the stability of the monitoring probes and the basic server. 

We have had a few issues with the web elements, as far as the dashboard. With the dashboard, it has to be manually refreshed. Occasionally, we reboot the server, or at least web services, due to the web aspect. However, these don't affect the underlining monitoring.

What do I think about the scalability of the solution?

We have started out with a 1000 probes. We're currently running, or have licenses for about 2500, running about 2000 individual probes on the system. It is showing a strain on the server. We are running on a Windows VM at the moment. We have somewhere in the region of 64GB and 4 Core running it. It is an okay server, but it is showing signs of a bit of a slow down, needing patches, updates, and reboots. It does take a while to come back to life.

We have added more probes to the solution. From the monitoring side, it is fine. However, using the server and rebooting, it is showing its age, especially if I have to restart services. Whether or not it is the application or the hardware that it is running on. 

It is doing the job for us and has scaled up from where it was originally.

If you are a small company with a few servers, the product is overkill. For a larger enterprise (like us), we have around a 120 Windows servers in our environment, and it seems absolutely fine. If you're a small company, you probably want more simple, straightforward products, as you don't need the features.

How are customer service and technical support?

I haven't had that much reason to go to them. 

A colleague of mine primarily does the updates and patching version updates. We have had a couple of issues with incompatibility after the updates. Then, we have had cause to use the tech support. The issues aren't outstanding for too long.

Which solution did I use previously and why did I switch?

Prior to implementing this, we had some very basic home written ways of determining things, like remaining space on disk. It was very fundamental and wasn't fit for the purpose. It was for when the business had half-dozen servers, and as we grew, it wasn't. We knew we needed something, so we looked around, settling on PRTG.

There wasn't an incident that lead us to implement the PRTG Network Monitor solution. Obviously, all systems will have issues now and then. We knew we had to put something in place, but there wasn't a specific incident or instance that drove us in this product's direction.

The solution provides us response times to issues, since we didn't have any of this type monitoring prior to putting PRTG in. The product has created a more robust environment. As an infrastructure manager, I am less at the mercy of staff members who are trying to find and work things out more quickly. There are just provided for me.

How was the initial setup?

The initial setup was relatively straightforward, as there were a lot of basic elements out-of-the-box.

As soon as any probes are in place, there is feedback straightaway from the system.

What about the implementation team?

We purchased it through our reseller and implemented it ourselves.

What was our ROI?

It does help the IT department prevent or mitigate downtime. It allows us to pick things up which might not have been picked up that would have caused downtime. While there is a cost saving, it's rather intangible and difficult to state.

What's my experience with pricing, setup cost, and licensing?

We are licensed for 2500 endpoints.

Which other solutions did I evaluate?

I don't have any comparison with direct competitors. We have been using PRTG for the better part of possibly ten years now. We haven't found the feature set lacking. Everything that we have tried to do, we have managed to work with PRTG to do it.

What other advice do I have?

I would be happy to recommend PRTG. I have no qualms with it whatsoever. 

It does what we need it to do and is flexible. There are some areas, like setting up dashboards, which could be improved upon. However, I have no major problems with the solution and no concerns with renewing next time around.

I find the functionality within the web interface very feature-rich (compared to other products), so I have very few reasons to use the desktop app.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Network Engineer at a financial services firm with 201-500 employees
Real User
Sensors can be modified, based on your needs, or easily removed if not needed
Pros and Cons
  • "The feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable."
  • "I would like to see Office 365 monitoring. Essentially, it doesn't do it. I assumed not at all, but apparently it does it slightly. However, due to issues with APIs, they currently don't provide full monitoring for O365."

What is our primary use case?

We use it for monitoring items on the network: switches, servers, and other devices, to guarantee or at least monitor uptime.

How has it helped my organization?

It has provided us with early warning for potential issues and has stopped potential downtime before it occurs. It also reduces the amount of wasted time that comes with dealing with things after the fact, so scheduled maintenance can be more easily performed.

It provides us with needed feedback on our IT infrastructure by telling us whether things are up, what the current usage is, and whether we need to plan to modify that. It tells us whether there are spikes in usage that either need to be addressed within the application, based on additional resourcing for the application, or at the server level.

What is most valuable?

The most valuable feature is the alerting when there's downtime. 

Also, the feature whereby it shows when my hard drives are moving towards thresholds that would be considered outages, before they reach that point - that is valuable. That's the main thing we want out of it, a warning.

The Desktop app is fine, it's easy enough to use, it installs relatively easily. It's lightweight, it sits in the corner, and it pops up if there's a real issue. I tend to use the web interface to actually do any of the work within it. But the Desktop app sits there in the background and it works fine.

The sensors are good, there's a large availability, and they provide relevant information. The way those sensors are deployed allows you to modify and tweak them, based on what you want to achieve out of them. But you can equally remove sensors with relative ease if they automatically include things that you don't want to monitor.

What needs improvement?

I would like to see Office 365 monitoring. Essentially, it doesn't do it. I assumed not at all, but apparently it does it slightly. However, due to issues with APIs, they currently don't provide full monitoring for O365. It is something they're looking into.

What do I think about the stability of the solution?

I've not seen any outages with it so I'd say it's stable.

What do I think about the scalability of the solution?

It's scaled as far as we've needed it to so far and we're planning to roll it out further. It scales perfectly fine. It's pretty easy to introduce new offices. We've got it on a core set of offices at the moment, but adding additional offices as they've been deployed has been a straightforward, easy process.

How are customer service and technical support?

I've not had to use the tech support. I do use the online resources and, from that point of view, there seems to be a reasonably extensive knowledge library that answers any questions I've had to address.

Which solution did I use previously and why did I switch?

We previously used SCOM as a solution and migrated to this because the feature set is quite similar, but it cuts out a lot of the noise and the complexity of the configuration. We started looking for other solutions which would give us something that was easier to configure whilst producing the same amount of information.

How was the initial setup?

The initial setup was fine. It was straightforward enough.

I didn't personally install it so it's difficult for me to say how long it took from the time it was installed until it provided feedback on our IT infrastructure, but I assume it was within minutes of it actually being installed. The installation of the sensors is quite quick, so it would have been five minutes or ten minutes after installation.

What about the implementation team?

We had somebody internally who had used the product previously at another company. They were able to install it due to intrinsic knowledge of the product.

What was our ROI?

It's possible that it has saved us money, but it's difficult to measure because it's a sort of intangible in terms of downtime and the cost of downtime, depending on the system.

Which other solutions did I evaluate?

We did look at a couple of other solutions, but partly because we had somebody with in-house knowledge of PRTG and ability in it, they essentially gave it reasonably good reviews from their personal usage. So we chose to go with something that was a known factor.

We would have looked at stuff like SolarWinds and some others, but off the top of my head, I can't remember which ones.

What other advice do I have?

It is a good solution, one that is at least worth investigating.

The historical data provided by the solution would potentially help optimize network performance, but it's not something I directly look at so I can't really pass along an opinion on that.

Overall, the feature set looks good. It covers off a lot of what we're interested in.

I would rate PRTG at eight out of ten. It does a lot of the things that I need it to do in terms of monitoring. It provides great feedback and produces it in an easily consumable way. The caveat is that it doesn't quite cover off everything I need it to do at the moment.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Security Engineer at a wellness & fitness company with 5,001-10,000 employees
Real User
Within 24 hours of setup, we had a days worth of logs to look through
Pros and Cons
  • "The real-time monitoring and alerting are its most valuable features."
  • "Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic."

What is our primary use case?

It is for monitoring the up/down of our core infrastructure: Internally, the edge routers in our major occupancies, core switches, access switches, etc. It sort of give us real-time feedback for what is going on.

We use it to determine if a switch is up, our traffic is running optimally or at a normal rate.

How has it helped my organization?

We set up the solution, and it provided us with feedback on our IT infrastructure instantaneously. Because of the sensors that we are using, the graph started populating straightaway. Also, Pings and SNMPs were coming back straightaway. So, within 24 hours, we had a days worth of logs to look through.

Yesterday, we were having an issue with one of our major occupancies. We were able to quickly determine whether or not it was because of network performance. Because we could literally just look at the graph and screen on our wallboard, and say, "It wasn't because of network utilization." 

It is easy to rule things out, or say, "Because we had this huge spike it traffic, it maxed out our line. Therefore, it was a bandwidth problem."

What is most valuable?

The real-time monitoring and alerting are its most valuable features. 

What needs improvement?

Sometimes, it is difficult to drill down further to get information, e.g., if we saw spike in traffic, then we would want to drill down and find out what is causing that spike in traffic. Now, it could be because of the way we're using it, but we find that it' difficult to do, which is why we are using another product for this.

SolarWinds has server application monitors (SAMs), which we are using to check our processes on critical systems to see if they were to go down that we would get an alert for it. Because it's all network-based, it would be great if this was something that we could have included.

What do I think about the stability of the solution?

I have never seen it go down. I think it has only ever gone down when I have been messing with it and caused it to go down. The solution is nice and stable.

What do I think about the scalability of the solution?

The scalability is really good. At one point, I did enable a sort of clustering and found that much easier than SolarWinds. 

SolarWinds clustering is an absolute nightmare, whereas clustering with PRTG, was ridiculously simple. In order to scale and add more load balancing, PRTG was a lot smoother and quicker to do it. 

Obviously, there are different levels. We're currently limited to 100 sensors, but if we were to purchase an enhanced version of it, we could scale to whatever we purchased.

How are customer service and technical support?

I haven't used the technical support. I haven't needed them.

Which solution did I use previously and why did I switch?

We were actually using PRTG before we were using SolarWinds. From the feature side of things, I don't think that we ever fully implemented and tested PRTG. Then, we started testing SolarWinds and found SolarWinds was giving us a more detailed reporting. So, that is the avenue we went down for actually purchasing a product. We chose SolarWinds, but we still keep a hold of PRTG for its real-time stuff.

How was the initial setup?

We just installed it, then started configuring sensors. That was about it. There wasn't much to it.

What about the implementation team?

We set it up in-house.

What's my experience with pricing, setup cost, and licensing?

The historical data does not help us optimize our network performance, as we are not really using it to that level. We could, but because we are only on the free version, we have a limited number of sensors. Therefore, we are not monitoring as much as we want to be to obtain historical information.

Which other solutions did I evaluate?

We also have monitoring with SolarWinds, as well. What we find is that SolarWinds is great for reporting and delving back into logs, but PRTG is better for that instant on knowing what is going on right now.

There are quite a wide array of different sensors with PRTG. However, we are only really utilizing SNMP, Ping, and similar functions at the moment. Because our NetFlow data goes into SolarWind, we want that report inside it. We find SolarWinds better for this. Though, we know that we could do this if we wanted and put some NetFlow data into PRTG with its multiple different sensors.

We are not using the solution to its fullest capacity. At this point, I don't think we will because we are so involved with SolarWinds. We are getting out of PRTG what we want to get out of it, but we are not getting enough from it that we could ditch SolarWinds and move over to it.

What other advice do I have?

For the solutions features that we are using, they are great. We have no issues with the feature set.

I don't think we've ever used the desktop app, as I didn't know there was a desktop app. We just use the web.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jon Bowler - PeerSpot reviewer
Cloud Engineer at Software Cloud Limited
Real User
Provides us with immediate feedback on our IT infrastructure; we were blind before
Pros and Cons
  • "The alerting is the most valuable feature. I also like the iPhone app. I get alerts in an email on the iPhone app."
  • "In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device."

What is our primary use case?

We use it to keep an eye on the equipment we've got out there. We've got a Citrix farm which we shut down on an evening. We have alerts to tell us if they haven't come back up.

How has it helped my organization?

We were blind before. We implemented PRTG to get visibility and to get alerts on when CPU is spiking or RAM is spiking. The benefits are that it keeps us proactive. It keeps us in front of any issues that might arise. For instance, if we've got ten Citrix servers on one site and a couple of those are spiking and we get an alert on it, we can just stop users from logging onto them and spin up an extra server quite quickly.

With the Citrix solution, it now gives us clear visibility if, for some reason, some of the servers haven't come up in the morning. Before the users come in, we've got the servers set to power up by Smart Scale in Citrix to be ready to be used. If they haven't come up, PRTG's telling us they haven't come up. It enables us to jump on that before the users get in. It makes sure that the users' experience is seamless, that it's the same every day. We know every single day if the servers are up or down. PRTG tells us that.

The historical data will help optimize our network performance. We're still relatively new in deploying it. It has given us indications of when CPU spikes, when the most users are on from the most sites - because we have worldwide sites. It's given us an insight into when the busy periods are.

It doesn't necessarily make us more cost-effective but it certainly makes us be on the ball. It makes us be more proactive and it makes us better. In turn that should make us more cost-effective because it allows us to focus more on projects rather than on support. We're not firefighting, we're actually in front of the fire.

It provides us with immediate feedback on our IT infrastructure and it will give us more. We've only got a little bit so far because we've only implemented it recently. We're hoping we're going to get all kinds of really cool analytics out of it.

What is most valuable?

  • The alerting is the most valuable feature. 
  • I also like the iPhone app. I get alerts in an email on the iPhone app.
  • There are plenty of sensors for what we need. It's great.

What needs improvement?

In terms of sensors and probes, it would be really cool if PRTG had a purely Azure-based solution. We had to install a probe on one of our cloud servers and then let that probe out from there. It would be really cool if it just monitored Azure without having to install something on the device. 

What do I think about the stability of the solution?

It hasn't gone down so far, so all good.

What do I think about the scalability of the solution?

It looks pretty scalable. At the moment we've just got this on one client's site; quite a big client of ours. And the plan would be to include this in our support package, so when we get new clients we'll put PRTG on their systems as well.

How are customer service and technical support?

We've not used technical support.

Which solution did I use previously and why did I switch?

We were just using the Azure monitoring because all our resources were in Azure. We knew we needed to switch because the service kept filling up in terms of space and the client was alerting us. From a service management point of view, that's horrendous. We needed to the ones alerting the client.

Once we got PRTG on, we were able to not only alert the client, but we were able to rectify the potential issue prior to it being an issue and then alert the client: "We've identified this. We've rectified it. You need to do this."

We did experience system downtime before implementing the solution, but it wasn't a driving factor in our decision to go with PRTG.

We went with it because it looked quite simple. It almost seems too simple. It gives all the information we need. It has that dashboard for alerts on one of our monitors and we get alerts whenever there's an issue. It looked really user-friendly and really simple and it did what we needed it to do. As an IT engineer, you don't really want to be spending all of your time tweaking the monitor. It needs to be a tool.

How was the initial setup?

The setup was straightforward because a colleague of mine used PRTG previously. He knew how to use it and set it up. I had a look at it. I had never used PRTG, but I found it okay to set up. I did a free trial on one device to see if it worked for us and I found it okay to set up.

It took a little while, from the time we set up the solution until it provided us with feedback on our IT infrastructure, because we wanted to get the probes right. It took a little while to set it up on our terms. We didn't just flood it out there. We took our time and got it out. It was used in Azure monitoring and, even though what we were getting was rubbish, it was getting something, and we wanted to make sure we put it out right.

What about the implementation team?

We went straight to PRTG.

What was our ROI?

The solution is actually costing us money. We're taking the hit on the subscription because we haven't been able to bill it to our client yet. When the contract with our client comes up for renewal, we will then factor this into the client's renewal.

It is certainly letting us, as a DevOps team, have some sleep at night. We had a few servers that were limping and we were blind to them. We'd wake up each morning wondering if there was an email or a telephone call saying a server had gone down. This just enables to not worry so much about the solution.

What's my experience with pricing, setup cost, and licensing?

We've got 1,000 nodes and I believe it's a few hundred quid a month.

Which other solutions did I evaluate?

We did trial four solutions, including PRTG. Obviously, we were using Azure, and I can't remember the others. They may have been SolarWinds and Opsgenie but that wasn't really going to do it for us.

What other advice do I have?

Get a trial set up and see what it can do. It's really intuitive. It's really straightforward. You get what you need to know out of it and the email alerts are customizable as well. All in all, it's really a positive solution. If you're looking for monitoring, then this is the one.

I don't use the Desktop app much. A colleague of mine set it up and I just focus on the alerts. From what I know, it's fine.

My overall impression of the solution's feature set is good. I'm pleased with it. It does everything we need to do. It would just be really cool if brought us straight into Azure.

I'd currently rate it an eight out of ten, purely because I'm new to it. I'm impressed with it so far. We're getting the reports. It's doing everything we need it to do. As I said, it would be really cool if we could get Azure without having to install a little piece of software.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Systems Specialist at a manufacturing company with 1,001-5,000 employees
Real User
We have complete warning thresholds so we can fix issues before they become issues
Pros and Cons
  • "Speed of deployment is one of the most valuable features."
  • "The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements."

What is our primary use case?

Monitoring of all our disparate sites through a central console is our primary use case.

How has it helped my organization?

The historical data provided by the solution helps to optimize network performance because it gives us trends. We can look at what we're using, what our peaks are, what our lows are, to know if we can downsize our links or if we need to scale-up in the future. It gives us really good forecasting.

In addition, with the solution we're proactive now, we're not reactive. We used to wait for the users to call us with an issue. Now we have complete warning thresholds so we can fix issues before they become issues. Our users perceive it as our being able to provide a very high level of service because we're avoiding situations where they suffer downtime. It's definitely made our infrastructure more reliable from a user's perspective.

It also enables our IT department to be more cost-effective because we're not doing as much hands-on monitoring. We're able to let the system monitor things for us so we can focus on other things. We're getting more value out of our techies.

Finally, it provides us with needed feedback on our IT infrastructure. We can look at individual devices or solutions and see if we're getting throughput, and how to utilize the hours. And that informs our buying decisions. It gives us a perspective from every angle.

What is most valuable?

Speed of deployment is one of the most valuable features. It's really quick to install. You can also scan whole subnets or different networks and it comes back with a full scan of what you've got on your network.

It allows you to do different verticals. There are different ways you can monitor things with custom sensor probes. It's really adaptable to your environment.

The solutions sensors and remote probes are very good, quite thorough.

My overall impression of the solution's feature set is that it's a great product, especially the mobile app. I'm on call and I get push notifications, so it gives me a heads-up before there are any issues that get reported to me by users. It's all good.

What needs improvement?

The Desktop app is good but it can be really sluggish at times, especially when you're editing different elements. If they could speed up the way you maneuver around different OUs that would be really good. The map creator is quick blocky. It's not very user-friendly.

Also, when doing an auto-discovery, I wish that there were an approval stage. If you pick "full detail scan", it comes back with everything, and then you have to go back and delete them bit by bit. If there were an approval saying, "These are ones that are available," you just go click, click, click and be done. That would be great.

What do I think about the stability of the solution?

It's rock solid. We've had zero downtime with PRTG.

What do I think about the scalability of the solution?

It's hard for me to talk about its scalability. We've got the basics, the 2,500 sensors, and that's what we use. It's fine. It has grown with our business but we've only grown marginally.

How are customer service and technical support?

We haven't had to use technical support.

Which solution did I use previously and why did I switch?

We previously used various open-source options like Nagios. They were quite limited and required specific agents being installed on all the hosts. They were slow to roll out. PRTG was a completely different ballgame. It was click and go. It was great.

How was the initial setup?

The setup was super-easy. It was a simple click-and-go install, give it your basic SNMP strings and your subnet ranges, and away it goes. It took less than an hour from the time I set up the solution until it provided feedback on the IT infrastructure. It's really quick.

What about the implementation team?

I did the deployment myself.

What was our ROI?

It's hard to answer definitively, but I would say it has saved money because it has avoided system downtime by enabling us to be proactive.

Which other solutions did I evaluate?

We had previous experience with things like HP OpenView, but it's been many years now. Our experience with it was that it was quite sluggish, very expensive. PRTG seemed to be at a very attractive price point, and its speed and the reviews we'd seen about it were really compelling.

What other advice do I have?

Give the demo a go. You'll find it super-quick and you'll love the benefits of it.

I would rate the solution a ten out of ten. It's super-easy and cost-effective.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Chris Bentley - PeerSpot reviewer
Senior Security Engineer at Fletchers Solicitors Ltd.
Real User
Lightweight probes allow us to proactively avoid disk space or switch overload
Pros and Cons
  • "The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly."
  • "When it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us."

What is our primary use case?

We use the solution for full network monitoring, to manage our entire estate; that includes things like disk space and network usage. It alerts us of any potential outages so that we can attend to those before they occur.

How has it helped my organization?

The historical data provided by the solution helps us optimize our network performance in that we do quite a lot of analysis on our network traffic. We want our user experience to be the best that it can possibly be. We'll look for trends in things like login times, disk space usage, how much we're burning through. That feature absolutely helps us.

Also, before we used this solution we had issues with the servers running out of disk space. This has completely stopped all that now. We've put in decent thresholds whereby we're not running out of disk space before we know there's an issue. We give ourselves plenty of leeway so that doesn't happen anymore.

When it comes to feedback on our IT infrastructure, again it's the disk space, but also the utilization of our network. If, for instance, a switch is getting overloaded, we can take proactive action to prevent any problems. That's the main kind of driver for us. This doesn't let us get into trouble. We are aware of problems before they occur.

What is most valuable?

The most valuable feature for us is the disk space and CPU usage because we are quite intensive in those fields. PRTG gives us the visibility into those straight away. We've got it set up in a pie-chart with all of our servers down the left-hand side. If everything's green, everything's working. If it's amber, there's a potential issue. If it's red, then we're in trouble, and it's as simple as that. It's a traffic-light system. It works perfectly.

Ease of access is important as well - it's all in the product, it's all in the sensors - and it has been great for us. The sensors and probes are great, nice and lightweight, they don't take up too many resources on the system. We just deploy them out and they start reporting instantly.

The desktop app is great. We've got it set to auto update, and it just ticks away nicely. We also use the mobile app as well. Various members of our infrastructure team have got that app on their mobile devices, so when they're out of the office they can check up on the estate, as well. We can do 24/7 monitoring.

What needs improvement?

The only thing we have been looking at, which is not so much about the solution itself, is some training. I know there are a lot of online training resources, but some classroom-based training is one of the things that we have been looking for. 

Also, when it comes to third-party integration, one of the things we were looking at was putting some sensors onto our firewall, for instance. If there were a little bit more documentation and some step-by-step guides around that, that would be useful for us. That would be about the only thing I would say regarding the product itself.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's very stable. We've never had any kind of outages in terms of the dashboard not being available. Any updates that we've applied haven't caused us any issues. It's a great, reliable product.

We've not found any kind of real performance degradation. There may have been times where some of the sensors may have paused slightly but I think they were just anomalies. It has not been a regular occurrence. Perhaps there have been occasional stability issues, but they have been very few and far between.

What do I think about the scalability of the solution?

It's very scalable. At the moment we have around 1,000 or 1,200 sensors. We know that it would be very easy if we wanted to expand that. We could simply add in more sensors very easily.

How are customer service and technical support?

I don't think we've ever actually had to engage with technical support because we've never had any issues with it. That speaks for itself.

Which solution did I use previously and why did I switch?

The main driver behind our decision was that we partnered up with a third-party which did all our monitoring for us but we moved away from that. There was a requirement to do it ourselves and that's why we chose PRTG.

How was the initial setup?

Our setup was very straightforward because we planned out what our estate looks like through network diagrams, decided on what metrics we wanted to capture, and then deployed it across. The product itself made it very easy for us to do that.

From setup to the start of data analysis took three to five days.

What about the implementation team?

We used our preferred reseller, which is CCS Media. But we had already done research into the product ourselves. It was just a case of buying the license through our reseller.

What's my experience with pricing, setup cost, and licensing?

On a yearly basis, I believe it's between £1,200 and £1,500. It's relatively inexpensive, for what we need.

Which other solutions did I evaluate?

We didn't really consider anything else because we'd previously used PRTG, before we used our third-party partner. It was very easy for us to come back to it.

What other advice do I have?

You should absolutely look at this solution. It gives us everything that we need: The lightweight aspect of it on the network, the amount of information. It's absolutely worth the money.

In terms of the feature set, the overall impression is very good. We've been using the product for just over 12 months now. We've just recently renewed that license because the product is very good and gives us all the information that we need.

We bought around 1,200 or 1,500 sensors. Our estate supports around 450 users. I think we've almost maxed out on how many sensors we've deployed because we've got quite a large estate. We've got around 150 servers, and then we also have 100 or so switches. With all those, it's very easy to burn through our sensor limit.

I rate PRTG at ten out ten, easily, because of the ease of use, the information provided, and the fact that we've never had to raise any kind of technical support ticket. That in itself should sell the product.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Anton James - PeerSpot reviewer
IT Manager at Silverstring LTD
Real User
Tells me when things are about to fall over, allowing me to preempt, preventing downtime
Pros and Cons
  • "One of its valuable features is the fact that it handles multiple operating systems... And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it."
  • "It would be good if there were better graphical interfaces when you have it on multiple monitors... Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help."

What is our primary use case?

I use PRTG because I have six clouds around the world, a mixture of our own and our customer data, so I need to know when it's all up and running and when it's dead. My team is the main point of call for all the infrastructure around the world. I get called out at all times during the night and day, including this morning at five am.

How has it helped my organization?

It allows me to spend less time firefighting and patching servers, and to spend more time with our customers, fixing their environments. Ironically, some of them have moved on to the monitoring tool as well. Time is the biggest thing that I have, and it's given me that back a bit. I'm no longer spending as many nights on call-outs as I used to, so for me it's been brilliant.

It also helps our IT department to be more cost-effective. Historically, people would build servers and they'd put far too much memory in them. When we would see that they're only using one percent, we'd know someone had specified far too much and been a bit cocky with what they were doing. It definitely helps to do tuning and save resources.

In terms of feedback on our IT infrastructure, it tells us when updates haven't been applied in a while, which is not a bad thing, especially with how Microsoft has been recently, breaking stuff. PRTG been great. It has let us know when a few of our SX servers have been having little issues, things you wouldn't necessarily notice under the covers unless you started hammering the system. It's definitely prevented downtime which, at the end of the day, is what we're after. It's done well.

What is most valuable?

One of its valuable features is the fact that it handles multiple operating systems. I've started moving over to Linux and away from Microsoft. Having the guys try to catch up on their Linux skills, it has been good to have a backup to make sure that we're not missing anything. It's definitely helped us a few times to make sure that stuff hasn't fallen over. And I like the fact that it tells me when things are about to fall over, which means I can preempt it and not have to wake up at three in the morning to fix it.

The Desktop app is good, although it's a bit in your face at times, but that is what you need. I normally just have it installed on a monitor in the background, so it doesn't keep flying up on my computer when I'm in the middle of an email. Other than that, it's really good.

The overall feature is set is very good. Originally, there were a few different solutions that we were looking at. I looked at the features that PRTG had and I bought it. I realized after I bought it that it could do a lot more than I wanted it to do, which was a godsend because I was looking for another bit of software to do just part of what it was doing. I managed to get a complete system. We don't use the ticketing side because we have our own ticketing from our managed services, but for other customers, big or small, I can see how it would help out massively.

What needs improvement?

It would be good if there were better graphical interfaces when you have it on multiple monitors. The way I use it is on multiple monitors so the department can see what's actually going on with the different geographies. It would make it an easier, visually, when they're working on emails or something else, to quickly work out if something is going on, without having an alarm saying that something needs doing. That's the one thing that is - I wouldn't say lacking - but the illustrations could be better for the different geographies. Because we have so many servers, things can get lost in the fog a little bit. Maybe having a better way of showing different geographies, Flash, etc., would help.

What do I think about the stability of the solution?

The stability has been great. It even says when to do a reboot, generally. I've only ever had a couple of issues where I've left it on for too many months without rebooting it and it's gotten its knickers in a twist, but other than that it's been absolutely fine.

What do I think about the scalability of the solution?

The scalability is good. I know we don't push it to what it can do. The Remote Probe feature is definitely fantastic, especially with the different geographies we have. I can't really fault it too much. With the auto-updates it pushes out, it almost looks after itself.

The solution grows with our business. Having the miniature silo sites is very good. That's helped out quite a lot with keeping track of our clouds because we can have everything in a "tiered system." If we've got a customer who rings up and wants to check on something, we can easily navigate, see what's going on, do some predictive analysis, and then see if we can help the customer make their environment any better, or just make sure it doesn't blow up in the middle of the night.

How are customer service and technical support?

We've only had to use technical support a few times, because everything's been pretty sorted. But when we have contacted them we've literally had a call back within half an hour and the problem has been fixed, or they've walked it through and told me to read the manual.

Which solution did I use previously and why did I switch?

We used to use an old product called Servers Alive. It was good but very basic. It helped every once in a while, but it just didn't have anywhere near the kind of insights that you do with PRTG.

We knew we needed to invest in a new solution because I was getting stressed out and annoyed at the fact that I was getting called out so often, firefighting and fixing and stuff in the middle of the night, as well as doing the day job. I needed another pair of hands to be able to handle the infrastructure that was rapidly growing.

Downtime wasn't really a driving factor in our decision. We just upped and moved to the cloud. We wanted something that could keep an eye on what was going on in the back doors. That was one of the main reasons for the switch. We used to have a data center down in London, and driving down there to fix things up in the middle of the night wasn't exactly ideal. Although cloud is a little bit more expensive, regardless of what people tell you, it frees up time in the fact that you can literally rebuild stuff on the fly now, so much faster than you would if you had to procure servers. Having something keep an eye out to make sure all that is working in the background works for me.

How was the initial setup?

The setup was so easy: 

  • Insert IP address here. 
  • Is this your password? - Yes.
  • Do you have a VM server? - Actually, I do, thanks.

It then told me: "This is what you've got, and this is broken." Okay, thanks then.

From the time we set up the solution until it provided feedback on our IT infrastructure would have been about 12 hours.

What about the implementation team?

I rang up and said, "I like your product," and within half an hour I had it downloaded and semi-configured and spent the next couple of days just tuning the environment. It's fantastic.

What was our ROI?

It has definitely saved the organization money. We see ROI from the fact that the company hasn't had to employ another person to back me up because I'm fixing stuff in the middle of the night. It's like having another admin there to help look at stuff.

What's my experience with pricing, setup cost, and licensing?

The pricing is not too bad. It's not massively expensive, and the ability to upscale or even downscale licenses every year is brilliant for us.

Which other solutions did I evaluate?

I tried out a few of the free solutions, but I just couldn't get on with them. Since going with PRTG, we haven't bothered looking anywhere else because it has done whatever we've needed it to do.

What other advice do I have?

Give it a try. You can do a lot with the free version that you download. But the sensors that you get with the extra packs make life so much easier because you can literally customize anything according to your whim, depending on your application or your data type. It has worked well.

In terms of the sensors and probes, there are a lot of them. It takes a while to go through them. It's probably a bit of overkill. It's a situation where if you have too many sensors running you end up knackering your network. But then again, it has the sort of metrics you're looking for. If you want to look at stuff like disk and CPU usage, or use the new stuff where it is monitoring your websites so you can pick out key elements, that's fantastic. But when it goes into bytes that the adapters are going in and out every second, that's a little bit much. Some people might want to look at that. But overall, there's so much that you can do with it. It's fantastic.

The historical data provided by the solution hasn't helped us optimize our network performance but that's because we change our infrastructure quite a lot. Historically, they would sweat the assets quite a lot, but we have moved a lot of our stuff to the cloud. So every couple of years, if we see a new operating system is out we'll migrate to it. I will have a quick look to see if there's anything that's been stolen, but we've got quite a good development team and we hope that serves us well. They're constantly upgrading it every couple of weeks, so it's always on the move. Where the solution does help is with the trends, to know what has been breaking so we can either move away from operating systems or spend a bit more money on the dev side of it to increase performance.

I would rate PRTG at eight out of ten because it has literally saved my bacon on numerous occasions in the middle of the night, making sure our production servers haven't gone out and caused our customers outages. The only reason I wouldn't give it a ten is that it's not exactly clear what some of the sensors are for, and because of the graphical interface. Other than that, as I'm using it over time, it's just getting better and better.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Matthew Hancock - PeerSpot reviewer
IT Manager at Berrys
Real User
Ping and bandwidth utilization sensors help us be proactive when something is down
Pros and Cons
  • "Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us."
  • "It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good."

What is our primary use case?

Our primary use case is monitoring when our network fails, when a server goes down or a site goes down. We have five sites.

How has it helped my organization?

We're more proactive. Usually, we already know when something has gone down by the time we get the phone calls. When someone says, "We can't log in," or "We can't get on the internet," we probably already know about it.

It makes us, as an IT department, more "time-effective" and if time is a cost then it makes us more cost-effective. Rather than getting 20 phone calls, we can just send an email out, company-wide, saying, "We know this has occurred, we're looking at it." It's cost-effective, time-wise.

What is most valuable?

Its proactiveness is its most valuable feature. We already know when we come in, in the morning, if a server or site is down, as opposed to someone telling us. Before, we'd have to find out ourselves, check it ourselves, which we were not likely to do, realistically. I wouldn't come in, first thing in the morning and see if all the servers were up, are all the sites were up. It was not the first thing I'd do.

The sensors and remote probes are good. I've used them for a while. The sensors are good because you can change the length of time before they notify you. One of the problems we used to have was that we had it on 30-second alerts, so as soon as there was a slight network blip we would get an email. What's good is that they're adaptable.

Overall, the solution's feature set is really good. I've probably only used about ten percent of it. We use the Ping sensors and the bandwidth utilization sensors. We don't use half of the rest. What we are using is fairly key to what we do.

What needs improvement?

It probably has this already, but if it had a mobile app that would be helpful. For example, on a day like today when I'm out, if I could just fire it up and see green, green, green, green, green or red, that would be good.

What do I think about the stability of the solution?

The stability of the solution is very good. We've had no issues with it. It's pretty sound. It always works. I can't really fault it.

What do I think about the scalability of the solution?

It is scalable. We've only got a small infrastructure, but if we had a larger infrastructure it would be fine. We probably only monitor 20 to 30 devices on it. We could do more but we don't.

How are customer service and technical support?

I've never used their technical support, but I suppose that's a good reflection on the product itself.

I've used it for quite a while. I just played around with it initially, it's pretty intuitive. I might google the odd problem I've had with it, and how to do this, that, and the other but most the time it's intuitive enough.

Which solution did I use previously and why did I switch?

We had system downtime before implementing the solution. I've been where I am now for about eight years. Before, there were issues all over the shop. I walked in and we had servers that had no disk space, which this product can look at. We had issues with poor connectivity to certain sites which this will obviously flush out.

One of the reasons we went with it is because I had used it before.

How was the initial setup?

The only downside - and it's a minor thing - is when I've uninstalled it. I usually install it on a server to use the probe. When you uninstall it, it requires a reboot and sometimes it doesn't quite warn you enough that it's going to reboot the server, so you have to be very careful.

From the time we set up solution until it provided with us with feedback on the infrastructure was 20 minutes. Install it and it's working 20 minutes later.

What other advice do I have?

It has a free trial so I would give it a go, you have nothing to lose really. Just try it. It doesn't take long to set up.

I rate PRTG at eight out of ten. I wouldn't go higher because I haven't investigated it, used it fully-optimized. But I'm really happy that it does what it needs to do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Administrator at a construction company with 201-500 employees
Real User
Provides us with feedback on our infrastructure; for us, it is critical to know if something is down
Pros and Cons
  • "The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that."
  • "There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times."

What is our primary use case?

We use it mostly for monitoring our servers, network equipment, firewall, etc.

How has it helped my organization?

The historical data provided by the solution helps us optimize our network performance. And where it comes in very handy for me is in problem solving. I need to look at what has been going on for the last week, two weeks, three weeks, four weeks, even months, and it gives me that information. I was having an issue at a particular time of day and it actually helped me fix the issue. It was absolutely invaluable.

We're a very small department so the need to find an issue quickly is important to us. PRTG has helped us with that a lot. It enables our IT department to be more cost-effective because we don't have to keep going through support departments.

It also provides us with needed feedback on our IT infrastructure. It is really critical to us to know what's gone down. I received an email the other day saying that one of our servers was down. It's very important to us to receive that information. I received it at ten o'clock at night and I was able to remote on and fix the issue before anyone had even noticed it had gone down.

What is most valuable?

The best feature is that it lets me know what is going on. I need to know if something has gone down, I need to know if something is running very slowly. PRTG tells me that.

I like the dashboard and the new feature which makes it a black dashboard. I also get emails and notifications, which I love.

The sensors and remote probes are very good. Sometimes they pick up far too much information, but I'd rather have far too much than not enough, so that's a benefit. They show the performance of hard drives and the like. How fast a process is going is critical information for our service. We have a 24/7 business so I need to know what's going on 24/7.

What needs improvement?

There seems to be a big jump from the basic scan to the really thorough scan. There is a big jump in the quantity of sensors it uses for certain things. One minute you might get ten and then the next you get 200. There seems to be a big jump between the two at times.

What do I think about the stability of the solution?

It's pretty stable. It's been up and running now for about two years, which is very stable. There has been the odd crash but that was more the server it was on rather than PRTG. It's very stable.

What do I think about the scalability of the solution?

Scaling is very easy. You just need to buy licenses to increase the scale and away you go. It takes minutes to scale it.

How are customer service and technical support?

I've never used their technical support. I've never needed to. I've never had problems that I couldn't fix myself.

I do use the knowledge base online quite a bit, so that might count as technical support, but I have never contacted support.

Which solution did I use previously and why did I switch?

We used a free product, although I can't remember the name of it. It was good but it wasn't giving us the feedback we wanted, especially for alerts. As I said, for our company that's extremely important but we just weren't getting those alerts. We did some research, found PRTG, and I spoke to another company that used it. They really loved it so we went ahead got the free license initially, did a trial, found it absolutely amazing, and then bought it.

We went with it because of a good review from somebody I know, which is always a good start. Also, the price was pretty good, very competitive. Finally, we experienced system downtime before implementing the solution and that was a driving factor in our decision. We needed something to help us stop that from happening, or at least to alert us that it was happening.

How was the initial setup?

The initial setup was dead-easy. It was just pretty much "next, next, next," put in some credentials, set up a scan with the IP addresses and away it went. There really wasn't much to it.

From the time we set up the solution until it provided us with feedback on our infrastructure wasn't long: two to three hours max. Even with setting up the probes, setting up the scan, and the IP addresses, it didn't take long, maybe a couple of hours.

What about the implementation team?

I did it myself.

What was our ROI?

The ROI for us is time, massively. We had an issue a few weeks back, it was after work hours and we had a server that had gone down. I was at home and noticed it - got the alert - connected up and fixed the issue. Most people didn't even notice. If that had been left until the morning, there would have been big issues for directors, time and money, if that server had been down.

Which other solutions did I evaluate?

We looked at SolarWinds and we looked at NetManage but went for PRTG in the end.

What other advice do I have?

I'd highly recommend PRTG. It's a very good product and the price is pretty good as well. Some of the others I looked at were very expensive.

I don't really use the Desktop app. I prefer to see the web-based version.

The overall feature set is very good. It can be a little memory-intensive, that's one downside as it does eat quite a bit of memory, but other than that, it's very good. It picks up all the sensors, does everything I need it to. I've not really found a product yet that it doesn't scan, which is great. Overall, really good.

I would never give a ten out of ten, but I will go with an eight. It is a little bit memory-intensive and sometimes it gives a bit too much information but, as I said previously, I'd rather have too much than too little so it's not too bad. I would give it a solid eight.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
RobertoHernandez - PeerSpot reviewer
Engineering and Pre-Sales Manager at a tech services company with 11-50 employees
Real User
It improves the status of my infrastructure, from networking devices to real-time machines
Pros and Cons
  • "I really love the activity library. It gives the flexibility to discover data and metrics about my interface and data server."
  • "It improves the status of my infrastructure, from networking devices to real-time machines."
  • "The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."
  • "I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement."

What is our primary use case?

We use this solution for monitoring servers in our data center. It performs pretty well. 

How has it helped my organization?

It improves the status of my infrastructure, from networking devices to real-time machines. 

What is most valuable?

I really love the snmp library. It gives the flexibility to discover data and metrics about my interface and data server.

What needs improvement?

I would like to see a more robust platform and a new dashboard. In addition, the code is good, but it needs improvement.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The stability is OK. 

What do I think about the scalability of the solution?

The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely.

How was the initial setup?

The initial setup was simple. 

What about the implementation team?

In House 

Which other solutions did I evaluate?

We were previously considering Nagios Core, because it is over Linux and an open source solution. However, its problem is you have to do everything from scratch.

What other advice do I have?

It is important when choosing a vendor to consider the connectivity.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Shankar HN - PeerSpot reviewer
IT strategist at Convergent Wireless Communications
Real User
Top 5Leaderboard
It is easy to deploy and cost-effective, helping the entire organization become digitally enabled
Pros and Cons
  • "The product is simple and easy to implement."
  • "I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation."
  • "It helps the entire organization become digitally enabled."
  • "We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own."
  • "In a very few cases, customers want more detailed reports, which we cannot meet."

What is our primary use case?

We sell the product to customers and handle their problems. From every problem that we handle, we learn from it.

As a company, we deploy WiFi network in major hotels (four or five star level). The guests who come to stay in those hotels are very sensitive to availability and performance. So, we have to monitor the bandwidth high availability, as well as the basic infrastructure, such as checking the system and all the IT infrastructure in those hotels. 

Today, we have a lot of customers, hundreds in India and neighboring countries, Sri Lanka and Bangladesh. Some of our customers have taken us to Malaysia because they did business with us in India. We also work with two countries in Africa, Congo and Nigeria.

How has it helped my organization?

We use the product internally. Because we are a networking company, we are able to diagnose customer's network problems so our customers are happy.

We go to the customer telling them that we are not here to sell the product. If you don't like it, don't buy it. If we have an unhappy customer, we can't sleep.

What is most valuable?

  1. The product is simple and easy to implement.
  2. The licensing is quick and simple.
  3. I can create my own program sensor. This means I can add extra monitoring capabilities into the already fundamentally strong foundation.
  4. I can write a few pieces of code in the partial capture.
  5. It helps the entire organization become digitally enabled.

PRTG is very good to do business with. The contract is simple. They are very responsive. 

What needs improvement?

We would like to monitor certain aspects of the user experience. We should be able to analyze the cause of end user experience, bad or good, so we can do some research and development on our own.

In a very few cases, customers want more detailed reports, which we cannot meet.

For how long have I used the solution?

More than five years.

What do I think about the scalability of the solution?

PRTG has another level of scaling. There are XL1 and XL5. XL1 has one core and XL5 has four cores. If your network is big, you can distribute the database and reporting load on five different servers. You can have a common view of the entire global network using the enterprise console.

It is scalable. We have yet to hit a ceiling.

How is customer service and technical support?

95% of the problems or more that we get from customers are solved locally.

What's my experience with pricing, setup cost, and licensing?

When you buy PRTG, everything comes in one bundle. Licensing is very easy. It is not like SolarWinds or Ops Manager, where I can buy pieces separately if I want high availability or Syslog. It becomes painful. The basic version looks cheap, but NetFlow has to be bought separately on SolarWinds. In PRTG, there are no questions asked, and everything comes together.

SolarWinds is a bit complex, so the customer may have to buy the product license and have to pay a little extra for training and deployment of the license. In the case of PRTG, the product is so easy that we give the customer three online sessions, and they are happy since we don't charge them for that.

What other advice do I have?

Don't believe what you see in writing. Deploy it, then test it. It is easy to deploy and cost-effective.

Most important criteria when selecting a vendor:

  • Easy to do business with.
  • Responsiveness.
  • The vendor should be committed.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Network Manager at Baldwin Family Health Care
User
Nice product with an easy interface to use and a large variety of sensors
Pros and Cons
  • "Nice product with an easy interface to use and a large variety of sensors."
  • "PRTG has improved our visibility and response time to issues related to remote sites."
  • "Needs ability to monitor standard notification time (notify after X time)."

What is our primary use case?

  • Monitoring network
  • Uptime
  • Resources on servers
  • Better monitor our network, local, and remote hosts, and network usage as well.

How has it helped my organization?

  • PRTG has improved our visibility and response time to issues related to remote sites. 
  • Nice product with an easy interface to use and a large variety of sensors.

What is most valuable?

  • Ping monitoring
  • WMI for RAM
  • Hard drive space on servers
  • Monitors site uptime (and notices when it is down), along with thresholds when server RAM or HD is running low, which has helped us.

What needs improvement?

Needs ability to monitor standard notification time (notify after X time). 

Web-based interface is easy to use, but it is cumbersome to make changes across several devices.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How is customer service and technical support?

Tech support and sales have been great.

How was the initial setup?

Setup was straightforward. It is too easy to use up sensors on fluff items (core switch, etc.).  Took effort to focus on key items, such as uptime, etc.

What about the implementation team?

Did not use the vendor to setup.

What was our ROI?

Currently, we are using the free version. ROI was immediate after receiving notifications with low HD or RAM on servers.

What's my experience with pricing, setup cost, and licensing?

Sensors on free version can run out quick. However, the ability to use the base version with 100 free sensors is great. The cost on other packages can be very reasonable.

Which other solutions did I evaluate?

It was recommended by our network engineers. Other clients use PRTG and have had a great experiences with it.

What other advice do I have?

It is a good solution. We are evaluating the advanced features and client PC application monitoring.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user720498 - PeerSpot reviewer
Monitoring Specialist at a construction company with 10,001+ employees
Vendor
Overall Ease Of Use Is Good Though To Modify Sensors You May Need Support
Pros and Cons
  • "Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software"
  • "Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer."

What is most valuable?

Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software, it's easy to install/implement and build structures. It's also cost effective.

How has it helped my organization?

Every department in my company uses this tool for SMS or e-mail alerts regarding its devices.

What needs improvement?

Mostly, this software has sensors for devices to monitor specs and you can build or develop or modify various sensors, according to your company's needs. But you may need to do that with coding or plugins or with the support of Paessler AG, the manufacturer.

For how long have I used the solution?

About one and a half years.

What do I think about the stability of the solution?

It depends on your company's IT infrastructure. Mostly security issues (firewall/proxy permissions, etc.) are the ones that could cause stability problems in my experience.

What do I think about the scalability of the solution?

Because we are a relatively new user, I can't really comment on this.

How are customer service and technical support?

Support is mostly done via support tickets. Nothing is perfect, I’d give them eight out of 10. They do as much as they can.

Which solution did I use previously and why did I switch?

We have used SAP ITIM. We switched because PRTG is more cost effective then SAP ITIM monitoring.

How was the initial setup?

Initial setup is straightforward. Not a big deal in general.

What's my experience with pricing, setup cost, and licensing?

If you're looking for a cost effective software I’d suggest this product. If you have worked with/used a more professional product or need a more professional/complex product, I would not recommend this one. If you want a straightforward and easy solution, PRTG Network Monitoring is one of the best.

Which other solutions did I evaluate?

I was not the decision maker so no comment.

What other advice do I have?

If you're looking for "easy", "simple", and "user friendly", I would recommend this product.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Consultant at Celerity Limited
Consultant
Allows For Better Monitoring of Devices and Helps to Identify Issues
Pros and Cons
  • "Ease of set-up – it is quick and easy to add a probe and start collecting data from a device."
  • "PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI."

What is most valuable?

  • Network monitoring - it's able to collect lots of detailed information on network devices and network traffic. The graphing functions allow it to view current and history of the device.
  • Ease of set-up – it is quick and easy to add a probe and start collecting data from a device.

How has it helped my organization?

Allows us to monitor devices better, and helps up to identify issues with the monitored device using current or historical data from PRTG.

What needs improvement?

PRTG access works best from the web GUI. There are dedicated apps on Windows/Android/iOS, but they are slow and don’t work as well as the web GUI.

Licenses are very expensive, so I would like to see cheaper licensing.

For how long have I used the solution?

Over three years.

What was my experience with deployment of the solution?

No, it was quick and easy to set-up and deploy. But if you have lots of devices to set-up, then it can take a long time.

What do I think about the stability of the solution?

The only issues we had were self-inflicted. We massively exceeded the recommended number of probes on the collecting server and this caused the server to crash and stop collecting data. Once we reduced the number of probes, then the PRTG was stable.

What do I think about the scalability of the solution?

No issues with scalability until you reach license or hardware limitations. Then you need to install new servers and have different licensing. Have a plan and idea of what you want to monitor before implementation.

How are customer service and technical support?

Customer Service:

Not much interaction with customer service, but whenever I did contact them they were helpful.

Technical Support:

Technical support was responsive and helpful.

Which solution did I use previously and why did I switch?

We previously used WhatsUp for network monitoring, but it was more simplistic and did not provide the depth of monitoring that PRTG did.

How was the initial setup?

It was quick and easy to setup new devices.

What about the implementation team?

In-house.

What was our ROI?

Figures unknown.

What's my experience with pricing, setup cost, and licensing?

My advice is to be clear with what you want to monitor before you start configuring. PRTG has a large number of probes that can be used to monitor devices, so have a good plan of what you want to monitor. Otherwise it is easy to monitor devices with lots of probes and exceed license allowance or hardware limitations. PRTG licenses are expensive.

Which other solutions did I evaluate?

No, PRTG had already been selected as our monitoring tool.

What other advice do I have?

There is a free trial installation of PRTG available, which allows monitoring with 100 probes. Install on a server to gain some experience of PRTG and learn what it can do.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
IT Adminstrator with 501-1,000 employees
Real User
It allowed us to report downtime on sites in a very easy and comprehensive way.​

What is most valuable?

The features which I believe to be the most valuable for PRTG are its easy setup in general, including its alarm setup; along with its out-of-the-box monitoring checks.

The fact that it's simple to use network-based monitoring, and at the same time is reliable and robust.

How has it helped my organization?

This product in particular provided network traffic control, net SLA measurements which are always quite practical. Also, it allowed us to report downtime on sites in a very easy and comprehensive way.

Its most important quality, in my opinion, is that it's an out-of-the-box functional product. This means you won't need a lot of technical know-how to properly make it function, at least on a basic level. It's easy to configure and make an operator know how to interpret the information gathered and apply the information it reports.

What needs improvement?

They could improve on application monitoring, user defined OS sensors, its lack of agent defined monitoring. Also, they could include customized reports and network maps, more detailed SLA reports, better item relations. Lastly, they should improve on distributed monitoring for customers on remote networks.

What it offers is far from being enough. It's dashboards, GUI and reports are too simple for cases where you'd need advanced monitoring tools.

For how long have I used the solution?

I've used it on two different sites for over three years.

What was my experience with deployment of the solution?

None at all, I'd even say that it's the best thing about this program: you don't need to know about monitoring to make it run.

What do I think about the stability of the solution?

We've had no issues with the stability.

What do I think about the scalability of the solution?

It does consume a lot of hardware resources, and over time you can notice it going slower. This is especially so when you've added/erased a large amount of checks, alerts or customizations from what are called "sensors" . Just like many Windows-oriented tools, you sometimes feel the urge of just resetting everything and starting over -but that's mainly because of how it handles during daily tasks- usually it doesn't have major issues with bugs or general usefulness.

How are customer service and technical support?

Customer Service:

I haven't had access to it, the client did not provide me with that information.

Technical Support:

I haven't had access to it, the client did not provide me with that information.

Which solution did I use previously and why did I switch?

I've worked with a large variety of solutions, mainly Zabbix, Nagios, Cacti and Pandora FMS. In this case I resorted to PRTG because the client already had a license for it. One of the times I had to set it up from scratch and the other time I had to take over an installation which was already functioning.

How was the initial setup?

It was quite simple although, as always, you have to get used to the terminology used which is unofficial.

What about the implementation team?

In both cases I had an In-house team.

What was our ROI?

It was quite good, considering the product is inexpensive for commercial standards and that it won't take a long time to learn to use properly.

What's my experience with pricing, setup cost, and licensing?

It's a good product for simple environments, but its price/feature ratio scales rapidly in larger environments. In really complex or large environments, this product just isn't enough, it's lacking a lot of features that would otherwise be necessary for these types of environments.

Which other solutions did I evaluate?

generally work with open source solutions such as Zabbix, Nagios, Cacti or Pandora FMS. In this case it could be compared to WhatsApp Gold, but I think PRTG is more useful for compact and simple environments.

What other advice do I have?

I would say that in general it's good software, yet I would advise newcomers about some of its limited features, but you can't really expect pinecones from a palm tree, if you know what I mean.

If you need a simple and solid tool, and you're willing to spend a buck, it's a good option to consider. It's a tool that's been tested and you can easily see what it is or is not meant for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at IT Central Station
Consultant

What was the most helpful strategy you found to adjust to the unofficial terminology used in the solution/setup?

See all 2 comments
PeerSpot user
Systems Engineer at a financial services firm with 1,001-5,000 employees
Real User
We can monitor everything from one place and get email or SMS notifications.

What is most valuable?

Easy to setup, many avaliable sensors, easy import of MIB, cheap

How has it helped my organization?

We can monitor everything from one place and get email or SMS notifications.

We are monitoring QoS for site-to-site VPNs.

What needs improvement?

Creating maps

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

Deployment is straightforward.

What do I think about the stability of the solution?

From time to time, you need to reboot the PRTG probe server.

What do I think about the scalability of the solution?

No, you can add more probes very easily even from prtg web console.

How are customer service and technical support?

7/10, main issue is that the company is in Germany and their support works during Europe business hours.

Which solution did I use previously and why did I switch?

I used Solarwinds, to set it up and tweek took a very long time, and very expensive compare to PRTG.

What's my experience with pricing, setup cost, and licensing?

You will not find anything cheaper that really does the job.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
System Administrator at a government with 1,001-5,000 employees
Real User
Intuitive and Compact Monitoring Solution

What is most valuable?

Bandwidth graph and Layouts

What needs improvement?

Map designer could be improved by adding more flexibility to the links instead of the straight line.

What was my experience with deployment of the solution?

No

What do I think about the stability of the solution?

No

What do I think about the scalability of the solution?

No

Which solution did I use previously and why did I switch?

Previous solutions had to many dependencies and were unstable for the most part. Overhead and additional cost of critical features were costly.

How was the initial setup?

Initial setup is as easy as it will get for a software of this type. The entire application core and probe literally install and run in less than 5 minutes. I am used to having dependencies and multiple modules taking over an hour to fully install for similar product.

Which other solutions did I evaluate?

SolarWinds, WhatsUp, OpenNMS, Nagios, Netcool, OPManager, Splunk

What other advice do I have?

This is a review of PRTG version 14. As far as network monitoring and analysis, I cannot think of a more intuitive and flexible product on the market today. Where PRTG shines is in its speed and compact design. The latest interface is ideal for complex networks and as useful for simple networks. Initially, I had a negative reaction to the idea of the sensor based license approach. Once I deployed PRTG on the network, the sensor model makes perfect sense. For the amount of sensors that I used and the included features, the cost of PRTG is over 80% lower than other software suites that claim to have similar features. I am not an employee of PRTG, I am just a very satisfied user. If you are a sysadmin or netadmin and have been struggling to find the ideal monitoring tool, I urge you to give PRTG a try. The trial is free. You will not regret it. I just wish someone had told me about this application a few years ago.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Technical Director - Data Center Solutions at Atrion
Consultant
Finally a system monitoring tool that is easy to deploy and simple to use.

Valuable Features:

First let me start by saying I have been using system monitoring tools for a very long time. I first cut my teeth with HP Openview "back in the day" and most recently with Microsoft System Center which I have now completely replaced as a monitoring and alerting system with a bit of software called PRTG from a company called Paessler.Here are the top 10 strong points of PRTG: - Rapid deployment - But, there are best practices for sure... - Highly scale-able - Intuitive interface - quick learning curve - Inexpensive to license - Accurate - Works with most infrastructure without customization - Updated often and very easy to update - Good support from the vendor - Kind to diskspace consumption - not sure how they do it! - Easy to re-architect as your infrastructure changesMy company runs a large scale SAAS infrastructure with a large mix of technologies. PRTG is the first software product we have used to accurately alert the right people of trouble. This has been a huge boost in customer satisfaction for sure.

Room for Improvement:

There is not much not to love in this software but one item on my wishlist that has yet to be addressed in an intuitive way is the ability to use and manage templates. This would allow you to apply templates easily and then modify templates easily.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2022
Buyer's Guide
Download our free PRTG Network Monitor Report and get advice and tips from experienced pros sharing their opinions.