We compared Auvik and PRTG Network Monitor across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Auvik excels in SNMP and WMI communication, syslog centralization, and live topology mapping. The solution offers NetFlow monitoring as well as backup and configuration management. PRTG Network Monitor customers like its user-centric approach, straightforward reporting, and customizability.
Room for Improvement: Auvik users would like more flexibility to customize reporting and dashboards. Reviews also suggested improvements in probe deployment and integration with third-party products. PRTG Network Monitor could improve its performance and resource efficiency. Other pain points include usability and cross-platform compatibility.
Service and Support: Auvik's customer service is highly rated. Users said it’s convenient to contact support through the platform, and responses are fast. Some noted that problems are typically resolved in a single phone call without the need to escalate. PRTG Network Monitor received mixed reviews for its customer service. Some users commended the support team’s prompt service, while others reported slow response times and noted the lack of remote session support.
Ease of Deployment: Auvik's setup is simple, fast, and customizable, with clear instructions. PRTG Network Monitor’s setup isn’t considered to be overly complex. Deployment times may vary depending on the environment's complexity and device count.
Pricing: Auvik’s pricing structure is considered reasonable and competitive. Licensing is based on the number of billable devices, and users have control over which devices are billed. PRTG Network Monitor is deemed reasonably priced and cheaper than its competitors.
ROI: Auvik users said the solution saves time, improves efficiency, and reduces costs through automation and better insights. Users said that PRTG Network Monitor has proven to save time and money through automation and proactive support.
Comparison Results: Auvik is a user-friendly option for network monitoring and troubleshooting. The solution stands out for its support and ease of navigation. Users like its topology maps and centralized log information. Some users noted that Auvik’s dashboard could be more customizable and suggested that it could improve probe deployment. PRTG Network Monitor is regarded as a simple, user-friendly, and cost-effective solution, but users would like to see improvements in performance, documentation, integration, and technical support.
"We can manage the entire system across the network and troubleshoot the pain points."
"Automatic network mapping, alerting functionalities, and TrafficInsights are valuable."
"I love the alerting. With a single pane of glass, it's able to tell me that there's a firewall error, or that something is offline, there is a switch configuration error, or a configuration change has taken place on a certain device."
"Auvik's cloud SaaS model saves money because we don't need to maintain devices or pay for overhead on our end."
"The automated network topology map is excellent; it shows connected networks, where they're going, and what they're visible on."
"That network visualization is really cool. I've been working here for a year now, and the first time I saw it I said, "Whoa, this is so cool"... With Auvik, the map is accurate. It is great and always updating. That's definitely one of the best features of Auvik."
"The topography and historical data are excellent; the latter essentially allows us to see back in time, which is helpful as users don't always report issues promptly. The ability to go back and look at historical data is a good feature."
"The SNMP discovery features are impressive; few products are as robust in their abilities, and it discovered objects I didn't think it would."
"I find the mapping topology, traffic insights, and reporting to be the most valuable features that Auvik offers."
"Technical support is helpful."
"The authentication links into our standard Active Directory authentication, which is very good."
"It's very easy to manage when you've got time to do some work on it: things like adding devices, adding groups, adding sensor clusters, and being able to clone and move stuff around."
"PRTG is simple to manage. First, you can create a template for a device, then apply it to hundreds of similar devices. That's a great advantage."
"The reporting module is easy to configure."
"The scalability is good. You can improve a remote host or the clustering. This gives it the flexibility to monitor another infrastructure remotely."
"The bandwidth monitoring is a very attractive feature, it can tell you the bandwidth utilization while it is attempting to connect to the host for feedback."
"The initial setup was easy. We didn't have any issues with the process and everything rolled out smoothly."
"The Wi-Fi side needs improvement."
"We had some issues with the licensing. You need to pay for premium to use NetFlow, and we had a problem with them counting the same device multiple times for licensing purposes. It was a little frustrating because the Auvik database in the background didn't see it as a single device even though it came from the same critical hardware and only had one serial number. However, it was in different groups, so it was counted two or three times. It took a while to work with the accounting team to get that sorted."
"The Auvik network map and dashboard are not reliable enough to provide a real-time view of our network."
"Implementing a configurable dashboard for the network map would enhance user experience in this regard."
"Some of the automation pieces for discovery still need a little bit more improvement. I wouldn't mind seeing some more security features as that's the world we're driving into. I know Auvik probably wants to try to keep itself separate because that's its brand, but even if they brought on board another brand that was able to plug into them, it would benefit us. It would lower some more network security costs if as a company, they are a one-stop shop. They have already got the network piece going. If they improved in that area and focused a lot on that, they would gain me as a customer, and they would probably gain a lot of others."
"I'd probably like a little bit more mapping functionality. It gives me a visual overlay of the way that one network segment links to another, but I can't adjust it. Everything is at an equal distance, which makes sense, but I'd probably group some of the things closer and further as it reflects in reality, but I can't do that right now on their system."
"The pricing always has room for improvement."
"More capabilities in terms of default OIDs, so we can leverage more of the information from SNMP would be good to see. It's been a while since I messed with the OIDs, but the last time I was trying to get additional information from printers, such as the model number. I was able to find that information, but it took a good amount of research to figure out how. I want to see more default capability regarding what information gets spit out from SNMP."
"Automatic configuration backups would be an excellent feature for network devices and access points. The solution could take a backup of the configurations weekly and store that, which would be very nice."
"Can be slow in the way it polls the different engines."
"I would like to see Office 365 monitoring. Essentially, it doesn't do it. I assumed not at all, but apparently it does it slightly. However, due to issues with APIs, they currently don't provide full monitoring for O365."
"PRTG Network Monitor could improve by having descriptions for the tab usages. The dashboards or interface could be easier to understand."
"They could improve the process of updating the license."
"The clustering aspect needs improvement, as there is a bit of confusion about you do when hit that 5000 probe mark."
"Integration into service management ticketing systems could be better. They should simplify the integration into big service management platforms like ServiceNow, Remedy, and Cherwell. They're really into monitoring, but they don't do any self-resolution. It would be better if the company moved more into the AIOps space so that you could actually kick off some remedies. I know that you can execute some commands from the tool, but you need to develop those all yourself. It would be really handy if they had some auto-remedy scripts that they could develop on top."
"There is room for improvement in this solution for the performance and third-party monitoring protocols. They need to be updated to the latest ones."
"The thing that we do struggle with a bit is in the historic data. If I want look over 30 days, because it averages out onto one graph, you can't zoom in and drill down information."
More Auvik Network Management (ANM) Pricing and Cost Advice →
Auvik Network Management (ANM) is ranked 4th in Cloud Monitoring Software with 131 reviews while PRTG Network Monitor is ranked 7th in Cloud Monitoring Software with 96 reviews. Auvik Network Management (ANM) is rated 8.8, while PRTG Network Monitor is rated 8.2. The top reviewer of Auvik Network Management (ANM) writes "Enables us to get on top of issues before they become an outage". On the other hand, the top reviewer of PRTG Network Monitor writes "It's an all-in-one solution, and net flow is included in the licensing ". Auvik Network Management (ANM) is most compared with LogicMonitor, Meraki Dashboard, SolarWinds NPM, Zabbix and Domotz, whereas PRTG Network Monitor is most compared with Zabbix, Centreon, Nagios XI, SolarWinds NPM and Elastic Observability. See our Auvik Network Management (ANM) vs. PRTG Network Monitor report.
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