PRTG Network Monitor Reviews

I use PRTG Network Monitor for network monitoring, specifically monitoring the capacity of the WAN connections.

PRTG Network Monitor is perhaps the most accurate tool we have used to monitor the capacity of the WAN connection.

Real-time notifications in PRTG Network Monitor are effective in reducing response time; it's a very good product on this point.

The reporting capabilities in PRTG Network Monitor are good. Both built-in reporting and notification features are good for us, and we are utilizing these features, which are satisfying us.

Customization is not the biggest advantage of PRTG Network Monitor, though it remains the most accurate tool.

Customization options are limited when creating a dashboard with specific needs.

The most significant disadvantage of PRTG Network Monitor is that the dashboard for NetFlow is not user-friendly at all.

The dashboard for NetFlow in PRTG Network Monitor presents data in a complex way, making it difficult to extract the information needed.

I have been using PRTG Network Monitor for almost 10 years now. While I don't remember the exact start date, it has been a long time.

PRTG Network Monitor is a completely stable product. We haven't needed vendor support for the last three years, which demonstrates the product's stability.

PRTG Network Monitor is easy to scale up and scale out, making it a scalable solution.

I have not worked with similar tools for network monitoring; we have retired all other tools except PRTG Network Monitor.

The installation of PRTG Network Monitor is very easy.

We see ROI with PRTG Network Monitor through indirect cost savings. It provides accurate data for utilization, allowing us to monitor and optimize our investments in WAN connection capacity.

PRTG Network Monitor remains affordable until now.

I decided to stay with PRTG Network Monitor because Cisco Prime has been retired from the vendor and is no longer supported. There is no business need for WhatsUp since we don't require map monitoring anymore. Additionally, we are working with SD-WAN technology, which provides more monitoring capability within the solution itself, reducing the need for external tools.

I am just a user of PRTG Network Monitor. On a scale of 1-10, I rate this solution a 7.

My main use case for PRTG Network Monitor is monitoring the real-time server dashboard and dashboards.

When there are multiple servers running at the same time, PRTG Network Monitor helps to monitor them on the same dashboard.

PRTG Network Monitor helped prevent incidents by creating an alert to the DL when servers go down, notifying me before it became a bigger problem.

In my experience, the best features PRTG Network Monitor offers include its capability for real-time monitoring, which helps significantly.

Regarding real-time monitoring, both the dashboard and alert system stand out as especially helpful.

The user interface of PRTG Network Monitor is good for all users.

PRTG Network Monitor has positively impacted my organization by saving time for the team to watch the server manually.

PRTG Network Monitor can be improved; I think the theme needs enhancement.

The dark theme specifically needs improvement.

They need to address the slowness issue that sometimes occurs with PRTG Network Monitor.

I have been working in my current field for five plus years.

PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.

PRTG Network Monitor's scalability is good; it can handle growth easily if I add more servers or devices.

The customer support for PRTG Network Monitor is something I have yet to connect with, but based on experience, it is good.

Positive

I am not sure if I previously used a different solution before PRTG Network Monitor.

I am not sure which cloud provider we use for our private cloud setup; it is taken care of by the admin team.

My company has a business relationship with this vendor as a customer only.

I have seen a return on investment from using PRTG Network Monitor, as using automation helps to save money.

Regarding pricing, setup cost, and licensing for PRTG Network Monitor, that is something I am not sure about.

Before choosing PRTG Network Monitor, company management decides those things regarding evaluating other options.

I can recommend PRTG Network Monitor to others looking into using it. On a scale of one to ten, I rate PRTG Network Monitor a nine out of ten.

Private Cloud

Other

I am using PRTG Network Monitor just for SNMP monitoring of my network devices.

I can customize the port as per my need and the real-time monitoring feature that is already provided to me. The alerting system is very stable, and it's helpful whenever any sensor is down. PRTG notifies me through email. PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.

PRTG Network Monitor should provide syslog monitoring since it is not available at this time. There are very limited features as compared to other solutions.

I have been working with PRTG Network Monitor for four to five years.

I didn't see any downtime with PRTG Network Monitor.

I rate scalability as nine out of ten. PRTG Network Monitor has the ability to scale and add new devices.

Technical support is available on the web. Tutorials are available so I can manage any issue with PRTG Network Monitor easily.

Positive

I was using Firepower from Cisco, but I changed to Fortinet due to the high cost of Firepower. Fortinet provides me with cheaper options compared to Cisco.

The initial setup is simple. I am using it on my Hyper-V machine, so it's very simple to deploy PRTG Network Monitor.

The prices are very high for PRTG Network Monitor. That's why I'm using the free100 sensor license.

I am using SolarWind's Kiwi for monitoring rollouts.

I rate PRTG Network Monitor overall as eight out of ten. I highly recommend it.

On-premises

My main use case for PRTG Network Monitor is monitoring jobs.

A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.

The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.

PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.

PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.

PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.

I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.

There are no other improvements I think are needed for PRTG Network Monitor.

I have been working in my current field for more than five months.

PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.

PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.

The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.

Positive

I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.

After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.

My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.

I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.

My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.

Public Cloud

Amazon Web Services (AWS)

We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces.

Using PRTG Network Monitor helps us in understanding traffic flows and assists in troubleshooting, providing valuable insight into the network traffic and utilization.

Every monitoring session features similar capabilities. PRTG Network Monitor shows the flow of traffic on interfaces and devices, which is very helpful for troubleshooting traffic utilization.

The technical support from PRTG needs significant improvement. The support team should be more accessible when customers log a complaint, and the process of accessing support should be easier for end users. 

Additionally, the cost has increased from $4,000 to $99,000 without any change in features, which is unacceptable.

I have almost 12 years of experience working with PRTG Network Monitor.

I would rate the stability of PRTG Network Monitor as one out of ten due to their support and pricing issues.

I would rate the scalability of PRTG Network Monitor as high. It is easy to manage and has good scalability features.

The support is zero. I have repeatedly reached out for help with no success; they never responded to my emails or calls. In contrast, SolarWinds provided immediate support when I had issues.

I have experience with SolarWinds, which immediately provides solutions and responds quickly to complaints. They handle situations more effectively.

PRTG is a simple network monitoring tool; it is straightforward and easy to set up, even for non-technical users. However, extracting the code and triggering emails was challenging without support.

The pricing is harshly increased, from $4,000 last year to $99,000 now, with no additional features added. This is unbearable.

I have been exploring SolarWinds and Zabbix as alternatives due to the issues faced with the rising costs and poor support of PRTG Network Monitor.

After-sales services are crucial in the corporate sector. Even with high pricing, if a company does not provide full support, it will be unsuccessful. Support is essential.

Currently, I only use PRTG Network Monitor for triggering the SQL Server. I query the SQL Server for some data and then generate the output. So, that's the process that I am using now with PRTG Network Monitor.

The simplicity is what I appreciate about PRTG Network Monitor. Additionally, it is advantageous because it can be deployed on-premises. This is a crucial factor for me as I operate in an air-gapped environment with no internet allowed. PRTG Network Monitor is the only solution I use here. I also use the alert features, especially the user-friendly mobile app feature.

The user interface could be more modern as it is quite dated. PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.

I have been using PRTG Network Monitor since 2016 or 2017. It has been quite a long time.

I rate the stability as nine out of ten.

I haven't gone beyond monitoring thousands of devices, so I don't have experience with large scalability, but for less than one hundred devices, it is stable.

I have switched from PRTG Network Monitor to DataDog. I am also using AWS managed services for hosting.

The setup process is simple.

The pricing is in the middle. It's not too high, nor too low, but it's reasonable.

Overall, I rate PRTG Network Monitor as eight out of ten. AI features were mentioned, but I haven't updated PRTG Network Monitor for quite some time, so I am unsure about these new features.

On-premises

My clients primarily use PRTG for monitoring network devices, bandwidth, server status, and security devices like Sophos firewalls, and CCTV systems. It helps ensure efficiency, security, and reliability across their IT infrastructure.

The real-time monitoring feature in PRTG is invaluable to me. It provides immediate insights into network performance, which is crucial for proactive maintenance. Another standout feature is its recommendation system, especially in the enterprise version, which helps optimize operations by automatically managing failovers. Additionally, the flexibility to customize data storage and the option to remove old data after a certain period is also essential for efficient resource management.

Improvements in data storage flexibility, such as allowing customers to specify data retention periods, would enhance PRTG. Additionally, implementing OID panels for wider device support, especially for devices like UPS network equipment lacking standard OID support, would be beneficial.

I have been working with PRTG Network Monitor since 2008.

I would rate the stability of PRTG at a nine out of ten.

PRTG is quite scalable. It is not just about software; scalability extends to hardware with customizable solutions. PRTG is suitable for companies of all sizes, from small to enterprise-level, with support for up to 1,000 devices.

While the tech support offers good remote login assistance, there is room for improvement in response time for critical problems. Overall, I would rate their support nine out of ten.

Positive

The initial setup was simple.

Pricing for PRTG depends on the number of licenses needed, ranging from as few as two hundred to potentially as many as forty thousand. The pricing model is flexible, making it suitable for a wide range of businesses and budgets.

PRTG and SolarWinds both offer comprehensive solutions, but PRTG's simpler pricing model based on device count makes it more appealing. With PRTG, everything is included in one package, whereas SolarWinds often requires additional monthly payments for various features. This straightforward pricing structure makes PRTG a preferred choice for many.

PRTG helps clients identify and resolve network issues by providing comprehensive monitoring without requiring configuration changes. It collects data from various devices and systems, including Cisco and Juniper, and offers flexibility in monitoring settings to suit different needs, such as traffic analysis or vendor-specific monitoring.

I would recommend PRTG, especially for users with limited budgets who want an effective monitoring solution. Overall, I would rate it as a nine out of ten.

On-premises

We're using PRTG Network Monitor for server-level monitoring and network-level monitoring, and in our network, we have switches and firewalls.

We're also using the solution for bandwidth monitoring and internet link monitoring.

We're also planning to use PRTG Network Monitor to monitor CCTV and other IoT devices.

I like that PRTG Network Monitor is evolving as a product. For example, it's releasing new sensors on the OT, Modbus, and MQTT side, but its most valuable feature is the remote probe.

Other OEMs in the market will charge you after some time if you have multiple sites distributed within a particular region. Suppose you have four or five locations and deployed the agent; other solutions will charge you extra or add commercial charges to your invoice. Still, PRTG Network Monitor allows up to sixty or eighty remote probes for one server, particularly when you buy the PRTG main server license. I find this pricing model helpful, mainly because my company has multiple sites here in India, between thirty to forty sites. The company doesn't need to buy an additional license or commercial license.

The remote probe will be deployed at the site remotely, and PRTG Network Monitor will monitor the site and feed all monitoring data to the central server. It is beneficial because it ultimately gives you visibility from the central server. The remote probe feature in the tool helps you monitor remote systems or your network, so it's an outstanding feature available in PRTG Network Monitor compared to other OEMs in the market. Some OEMs may have the feature, but the charges would be huge for such a feature.

Here's an area for improvement in PRTG Network Monitor: my company needs to perform SNMPv3 monitoring, and by default, SNMPv2 is there. From a security point of view, SNMPv3 monitoring needs to be stronger. Otherwise, it'll reduce performance when you need to monitor it at the server level. It'll impact performance, including the PRTG Network Monitor performance.

If my company does a large number of SNMPv3 queries, that will reduce server performance, so PRTG recommends not scanning or monitoring a massive amount of SNMPv3. If PRTG Network Monitor can evolve into agent-level configurations rather than server-level configurations, where you can install the agent on the server and the agent provides the necessary feedback, that would improve the tool.

Performance-wise, PRTG Network Monitor still needs improvement because a large number of SNMPv3 queries reduces tool performance. It could also impact the server level. If the monitoring method for PRTG Network Monitor could be similar to other OEMs, such as SolarWinds, where the agent is on the server and provides server performance information to the main console server, that would be great.

Another area for improvement in PRTG Network Monitor is reporting. For example, if you want the report or the dashboard in a particular format, you'd need to exert some effort. You cannot do it without the support of the vendor or an expert. As a customer, you cannot configure PRTG Network Monitor reports independently because reporting is difficult.

I've been working with PRTG Network Monitor for three years.

I didn't see many stability issues in PRTG Network Monitor, so it's a nine out of ten. Most of the time, the tool works fine.

PRTG Network Monitor is a scalable tool, and I'd give it a rating of nine out of ten.

At the moment, PRTG Network Monitor support is only email-based, and that has to be improved. You never receive remote session support from PRTG.  If you're facing an issue, you either need to work with the vendor, or if you need OEM support, you must send an email.

The PRTG Network Monitor support team responds to your email, but it usually takes a lot of time. If support can directly join the remote session to brief you on the process, it would be easier than just getting email-based support.

Whenever my team communicates via email, support will provide a reference link or KB article link that tells you how to configure PRTG Network Monitor.

It would be helpful for any customer if PRTG had remote-based support, and it'll be simpler to show customers how to configure the tool.

My company only takes a little support from the PRTG Network Monitor team nowadays, but I'd give support a seven out of ten. The PRTG technical support team usually responds quickly over email, and it's good. The only limitation is the absence of remote support.

Neutral

I didn't use other solutions apart from PRTG Network Monitor. My company had a lot of issues at the time the decision to use the tool was made. My company was blind as it didn't have any monitoring tool, yet it had a lot of sites, internet links, and services. Because I worked on the PRTG Network Monitor in my previous company, I was aware of its performance and that it meets basic requirements and the company budget, versus SolarWinds, which would require a larger budget, so my company went with PRTG Network Monitor. I deployed it within the environment, and the tool works fine so far.

Setting up PRTG Network Monitor was easy, so I'd rate its setup an eight out of ten.

Installing the tool was straightforward, and there wasn't much required to set PRTG Network Monitor up. It's only the dashboard that requires a lot of effort.

Completing the setup for the tool took around two to three weeks, including the onboarding of all devices.

I followed the PRTG Network Monitor installation guide. I ensured all prerequisites by PRTG were ready, including the recommended OS or server, such as Windows OS, and other software prerequisites. I then installed the tool, and it had a GUI-based, intuitive installation, so it was instant.

What took time was onboarding the devices, though I gradually updated and onboarded the devices. I didn't do a bulk update, and onboarding devices into PRTG Network Monitor wasn't that difficult. You can even show how it's done to anybody, even a person with a limited skillset because installing the tool doesn't require much.

I implemented PRTG Network Monitor because, in my previous organization, I also implemented the tool, so I was aware of the process.

PRTG Network Monitor is very easy to use and doesn't require a lot of manpower for deployment and management, so based on this, the features of the product, and the cost, the ROI for PRTG Network Monitor is good.

You can get ROI from the tool quickly within a year. You won't have to wait three or four years to get ROI because PRTG Network Monitor is cheaper than other solutions.

I'd rate ROI from the tool as ten, so it's a hundred percent.

Pricing for PRTG Network Monitor is a nine out of ten. It meets my company's budget and monitoring requirements. My company is on a perpetual license, particularly a basic license that doesn't require purchasing an additional license.

Regarding PRTG Network Monitor support, my company pays for it annually compared to other vendors, and the support cost is lower. You need to renew support annually for the tool. My company has an annual maintenance contract with PRTG.

My company is currently using PRTG Network Monitor.

I'm not using the latest version of the solution, but my company plans to upgrade to the latest one.

One person from the IT department handles the day-to-day maintenance of the PRTG Network Monitor.

Between five to six people from the IT team use the tool. Only a few members log into PRTG Network Monitor to generate a report or do additional monitoring. Usually, a person doesn't use the tool. That person receives an email alert based on his respective device and doesn't need to open the PRTG Network Monitor console because my team enabled email-based alerts. Different groups would receive the alerts, such as the application team, the security team, the frontend team, etc.

My company has plans to extend the license and apply the solution to another environment, an OT environment.

I'd tell anyone looking into implementing PRTG Network Monitor to go for it, especially if you're in a medium-sized organization that doesn't have a massive infrastructure, but it still depends on the customer. It varies from customer to customer. A large organization could still evaluate other solutions in the market, but PRTG Network Monitor is a good tool for small to medium-sized organizations.

My rating for the tool is eight out of ten because it has some areas for improvement, particularly the reporting, which could be more user-friendly, and the support, which is only email-based, with no remote support available. If I see improvement in the two areas I mentioned, I could easily give PRTG Network Monitor a nine or ten, but right now, it's an eight for me.

My company is a customer, not a partner, of PRTG Network Monitor.

On-premises