PRTG Network Monitor Reviews

I started as an administrator and was also part of installing the system at another company, so I have experience as both a customer and a consultant. I am a partial integrator of PRTG Network Monitor. I use an alerting system.

The most advantageous aspect of PRTG Network Monitor is that you can start quite fast because there are many sensors you can use, and it's ready to use. You can rapidly monitor all the network of the company because it has a discovery function that enables you to find numerous devices in your network and start working with it immediately by pushing one button.

I am satisfied with the alerting system because it has multiple options available. You can use email alerts or push notifications on your cell phone, as well as SMS short text messages on your cell phone, and they also have a desktop program where you can see alerts immediately.

PRTG Network Monitor is quite easy to install. You simply need to install the program on a Windows environment.

PRTG Network Monitor definitely has room for improvement. They need to change their strategies because it has become relatively expensive compared to what it used to be. They previously had a perpetual model, which meant that you bought a license and if you missed the end of the time, it still worked; you just lost the possibility of some upgrades. Now it's a subscription model where you need to subscribe for at least three years, and it has become quite expensive, with a rise of more than 100%.

I have been working with PRTG Network Monitor technology for almost two years.

I am using the Auto-Discovery function of PRTG Network Monitor sometimes. It is quite effective, but it's just a good start. If you are trying to monitor some new environment or a new network, you can add a new network in your company and use the discovery function to find all the devices in the network and start resolving them afterward.

It's stable if set up correctly because in the beginning there could be many alerts that are not very important, but if you set it up properly, it's really stable.

PRTG Network Monitor is really scalable because you have one core server that typically requires one license, and you can install multiple probes. There are no limitations regarding the number of probes; you can install them in each network, even if they are not connected, and it works.

They have good web pages with extensive information about the product and potential issues. I actually haven't had to contact them for support.

Positive

I have only experience with PRTG Network Monitor and have not used any competitors.

PRTG Network Monitor is quite easy to install. You simply need to install the program on a Windows environment.

As a technician, I don't have specific ROI information. However, it is really helpful and definitely saves us money because we can find issues in our network before they become big problems.

With PRTG Network Monitor, you can monitor devices such as servers, switches, routers, and other active units on the network. It's focused on monitoring computer networks and many other aspects.

My experience with PRTG Network Monitor is mainly in the network environment, including virtualization with VMware.

I am using mainly SNMP technology which offers some customizations, though it's quite limited. I have tried some script-based sensors, which have been quite helpful.

On a scale of 1-10, I rate PRTG Network Monitor an 8.

On-premises

Other

My main use case for PRTG Network Monitor is monitoring the real-time server dashboard and dashboards.

When there are multiple servers running at the same time, PRTG Network Monitor helps to monitor them on the same dashboard.

PRTG Network Monitor helped prevent incidents by creating an alert to the DL when servers go down, notifying me before it became a bigger problem.

In my experience, the best features PRTG Network Monitor offers include its capability for real-time monitoring, which helps significantly.

Regarding real-time monitoring, both the dashboard and alert system stand out as especially helpful.

The user interface of PRTG Network Monitor is good for all users.

PRTG Network Monitor has positively impacted my organization by saving time for the team to watch the server manually.

PRTG Network Monitor can be improved; I think the theme needs enhancement.

The dark theme specifically needs improvement.

They need to address the slowness issue that sometimes occurs with PRTG Network Monitor.

I have been working in my current field for five plus years.

PRTG Network Monitor is stable in my experience, and I have not encountered issues with crashes or downtime.

PRTG Network Monitor's scalability is good; it can handle growth easily if I add more servers or devices.

The customer support for PRTG Network Monitor is something I have yet to connect with, but based on experience, it is good.

Positive

I am not sure if I previously used a different solution before PRTG Network Monitor.

I am not sure which cloud provider we use for our private cloud setup; it is taken care of by the admin team.

My company has a business relationship with this vendor as a customer only.

I have seen a return on investment from using PRTG Network Monitor, as using automation helps to save money.

Regarding pricing, setup cost, and licensing for PRTG Network Monitor, that is something I am not sure about.

Before choosing PRTG Network Monitor, company management decides those things regarding evaluating other options.

I can recommend PRTG Network Monitor to others looking into using it. On a scale of one to ten, I rate PRTG Network Monitor a nine out of ten.

Private Cloud

Other

I am using PRTG Network Monitor just for SNMP monitoring of my network devices.

I can customize the port as per my need and the real-time monitoring feature that is already provided to me. The alerting system is very stable, and it's helpful whenever any sensor is down. PRTG notifies me through email. PRTG Network Monitor already provided me with 100 free sensors, which is enough for my network monitoring.

PRTG Network Monitor should provide syslog monitoring since it is not available at this time. There are very limited features as compared to other solutions.

I have been working with PRTG Network Monitor for four to five years.

I didn't see any downtime with PRTG Network Monitor.

I rate scalability as nine out of ten. PRTG Network Monitor has the ability to scale and add new devices.

Technical support is available on the web. Tutorials are available so I can manage any issue with PRTG Network Monitor easily.

Positive

I was using Firepower from Cisco, but I changed to Fortinet due to the high cost of Firepower. Fortinet provides me with cheaper options compared to Cisco.

The initial setup is simple. I am using it on my Hyper-V machine, so it's very simple to deploy PRTG Network Monitor.

The prices are very high for PRTG Network Monitor. That's why I'm using the free100 sensor license.

I am using SolarWind's Kiwi for monitoring rollouts.

I rate PRTG Network Monitor overall as eight out of ten. I highly recommend it.

On-premises

My main use case for PRTG Network Monitor is to create dependencies between sensors, for example, all website check dependencies on internet connectivity. We use it for reduced downtime for our ERP system because I now catch low response times before users log tickets, and for monitoring purposes.

A specific example of how I set up dependencies between sensors is that I can acknowledge alerts and leave comments, which is very useful when working as a team. It helped me avoid downtime when a certificate was about to expire, and I have much better visibility of resource usage across all servers.

PRTG Network Monitor can monitor hardware health, not just network traffic. I caught a fan failure on a server before it caused overheating. The sensors can be paused and resumed without deleting them.

The email integration helps my team stay on top of issues because alerts directly open tickets without manual entry. It also reduced helpdesk load because we fix issues before others notice them.

PRTG Network Monitor has positively impacted my organization by giving me historical logs I used to resolve a vendor dispute about downtime. It helped me detect a backup job that ran during office hours instead of at night, which was slowing down everything. It cut down my troubleshooting time because I can see if the problem is server-side or network-side instantly.

The best features PRTG Network Monitor offers is that I can schedule sensor scans at different intervals, with critical services checking every 30 seconds and less important ones every 10 minutes. The integration with email works flawlessly, and I forward alerts straight to my helpdesk system.

PRTG Network Monitor's ability to monitor SSL certificates saved me from an expired threat incident. The monitoring is more transparent, and my team doesn't need to rely only on me anymore.

PRTG Network Monitor can be improved because the dashboard themes feel outdated. It should be updated to a newer version for the new Gen Z customers. The notification sound options are limited unless customized. Restarting probes after Windows updates is necessary, and there should be some kind of automatic restart. The initial auto-discovery added too many unnecessary sensors, so auto-discovery should only take the necessary sensors into consideration.

I have been using PRTG Network Monitor for around two years.

PRTG Network Monitor is stable.

It is doing its best and working to its maximum ability.

The customer support provides 24/7 service and they are very friendly, trying to resolve our issues within one to three working days. For any critical issue, they try to resolve it within 24 hours. Overall, the customer support is very good.

Positive

We did not have any other different solutions. We directly purchased PRTG Network Monitor. We had UC4 Atomic in place in our project, which is now outdated. Now we have completely switched to PRTG Network Monitor, which is solving most of our daily problems. PRTG Network Monitor was our first and foremost priority.

The initial setup of REST sensors needed a trial and error method, but I don't think much improvement is needed for PRTG Network Monitor. Everything is above our standard and doing well in our industry.

Both the vendor and in-house team combined together to set it up. We had almost 20 to 25 employees working on it initially. After setup was complete and monitoring was in place, we only needed five to six employees. The alerting mechanisms have helped us save time and resources, with timely interventions being done by the person on shift for that particular day.

We have seen a return on investment. The implementation reduced our employee resources from 20-25 to 5-6 employees. Money and time are saved because of the alerting mechanisms. For any critical failures, we get alert notifications, and timely intervention is done by the person on shift. In all circumstances, it is a win-win situation for us.

The pricing was higher at the beginning, but the recurring licensing cost is affordable and reasonable. Overall, the pricing, setup cost, and licensing is fair for our industry. They have quoted us a very good price.

We did not have any other different solutions. We directly purchased PRTG Network Monitor. We had UC4 Atomic in place in our project, which is now outdated. Now we have completely switched to PRTG Network Monitor, which is solving most of our daily problems. PRTG Network Monitor was our first and foremost priority.

PRTG Network Monitor allows monitoring anything from small businesses to large enterprises. For larger installations, performance can be optimized by using core servers. This is the best product if you are monitoring up to 200 to 300 sensors. For larger companies, there are paid services available where you can monitor a large number of devices.

I have rated PRTG Network Monitor a ten out of ten based on my experiences.

On-premises

Other

My main use case for PRTG Network Monitor is monitoring jobs.

A specific example of a job or system I monitor with PRTG Network Monitor is the network devices we use to check the connectivity between the websites and the jobs that are running to keep them up and running.

The best features PRTG Network Monitor offers that I find most helpful allow me to analyze and check the jobs and what is causing the issue and why it is happening. I actually found one critical job which we did not notice by ourselves, but this tool found it and helped us so that I got a good appreciation from my manager. This has been very useful for us to monitor these kinds of jobs.

PRTG Network Monitor helped me find that critical job through an alert which sends us reports on a weekly basis, and based on that, we found the failed job.

PRTG Network Monitor has a good dashboard that shows each and every piece of information, so we can easily find out what is happening with the systems. If anything is going down, I can easily identify and fix it immediately and make sure our systems are healthy.

PRTG Network Monitor has positively impacted my organization as we are not seeing any critical issues or major impacts for our applications, our servers, and our networks nowadays. Because of this monitoring dashboard, we can easily find out what's happening and fix everything on the fly. Before that, it was very difficult to check what happened and where the servers were impacted and which servers got impacted if any major disaster happened.

I don't see any major issues with PRTG Network Monitor, but I want to mention that sometimes the error messages are too vague and don't directly tell me what went wrong. If they improve that feature, it will be beneficial for us.

There are no other improvements I think are needed for PRTG Network Monitor.

I have been working in my current field for more than five months.

PRTG Network Monitor is stable; as of now, there are no downtime or reliability issues.

PRTG Network Monitor's scalability is very good; it can easily handle the growing needs or more devices we have in our organization as part of the project.

The customer support for PRTG Network Monitor is good; we are getting solutions on time, and they are very helpful.

Positive

I did not previously use a different solution before PRTG Network Monitor. We used to monitor each and every server by ourselves, but now we are using PRTG Network Monitor.

After introducing PRTG Network Monitor, we have saved time, and it's easy for everybody to monitor everything.

My experience with pricing, setup cost, and licensing is pretty vague because it's not from my end. It's the management who worked on the backend, so I really don't know the cost.

I did not evaluate other options before choosing PRTG Network Monitor; this is the one we chose.

My advice to others looking into using PRTG Network Monitor is that it is a very useful tool that saves your time and minimizes your efforts. We can make everything visible on one screen, and it can be monitored all in one place. If there are any issues with the systems or servers, they can be fixed on the fly. On a scale of one to ten, I rate PRTG Network Monitor a ten.

Public Cloud

Amazon Web Services (AWS)

Currently, I only use PRTG Network Monitor for triggering the SQL Server. I query the SQL Server for some data and then generate the output. So, that's the process that I am using now with PRTG Network Monitor.

The simplicity is what I appreciate about PRTG Network Monitor. Additionally, it is advantageous because it can be deployed on-premises. This is a crucial factor for me as I operate in an air-gapped environment with no internet allowed. PRTG Network Monitor is the only solution I use here. I also use the alert features, especially the user-friendly mobile app feature.

The user interface could be more modern as it is quite dated. PRTG Network Monitor can sometimes be too detailed and cluttered at the beginning, making it heavy to use.

I have been using PRTG Network Monitor since 2016 or 2017. It has been quite a long time.

I rate the stability as nine out of ten.

I haven't gone beyond monitoring thousands of devices, so I don't have experience with large scalability, but for less than one hundred devices, it is stable.

I have switched from PRTG Network Monitor to DataDog. I am also using AWS managed services for hosting.

The setup process is simple.

The pricing is in the middle. It's not too high, nor too low, but it's reasonable.

Overall, I rate PRTG Network Monitor as eight out of ten. AI features were mentioned, but I haven't updated PRTG Network Monitor for quite some time, so I am unsure about these new features.

On-premises

I use PRTG Network Monitor to monitor server and network environments in my company.

Most of the products either provide features for network monitoring or efficient server monitoring. There are different products for server monitoring when it comes to ManageEngine or SolarWinds, and there are different products for server monitoring. There are different metrics to consider when monitoring servers and networks. RTG Network Monitor gives me a complete picture of both the modules, which are server monitoring and network monitoring.

Technical support is an area with concerns in PRTG Network Monitor, where improvements are required. The product is very good, but its local presence in the Saudi Arabian market is unavailable.

I would like PRTG Network Monitor to introduce some security features for monitoring the security devices. The server and network monitoring functionalities in PRTG Network Monitor are very efficient. The security features of the product should provide the same level of efficiency as it provides for server and network monitoring so that its users or customers get all its features in a bundle.

I have been using PRTG Network Monitor for six years. I am just a consumer of the product.

Stability-wise, I rate the solution a ten out of ten.

Scalability-wise, I rate the solution a nine out of ten.

Around ten people in my company use PRTG Network Monitor.

The product's initial setup is simple.

The solution is deployed on an on-premises model.

I took care of the implementation part of PRTG Network Monitor by myself.

I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price.

I compared PRTG Network Monitor with SolarWinds and ManageEngine. I chose PRTG Network Monitor over other products in the market since it provides complete monitoring of my servers and network devices. SolarWinds and ManageEngine have different products for server monitoring and different products for network monitoring.

I rate the overall tool a nine out of ten.

On-premises

I use it to monitor the defense system, various switches, and the connections between different sales offices. Additionally, I use it to monitor my various virtual environments.

The most valuable aspect is the diverse range of features it offers. The dashboard is outstanding, providing a comprehensive overview.

I have been working with it for two years.

It provides excellent stability.

Scalability is incredibly straightforward and effortless. One thousand and fifty users have been onboarded.

When it comes to the various questions I've posed to the technical support, the response time is impressive. I typically receive answers within one hour. I would rate nine out of ten.

Positive

I used Nagios before, but it was outdated. PRTG, on the other hand, is incredibly easy to manage, develop, promote, and maintain. Nagios, being very old, is challenging to maintain.

The initial setup was straightforward.

The deployment process involves taking capacity, installing it on a server, applying the licenses, and then initiating a discovery of various categories. After that, monitoring the different aspects of the network. It's a relatively simple process, especially for monitoring defense and payroll records on uncomplicated networks. It was completed in two days. Maintaining the current setup is not challenging at all.

I see a significant return on investment due to the simplification of monitoring with PRTG. Problems are identified and resolved quickly. Before PRTG, it was challenging to detect and address issues promptly.

The pricing is reasonable for the features provided.

Overall, I would rate it eight out of ten.

On-premises