Service and Support
NetApp SnapCenter's customer service and support receive mixed feedback. Many users praise quick, knowledgeable, and effective assistance, while some face challenges with initial-level support, requiring repeat troubleshooting steps. A number of users express satisfaction with the responsiveness and depth of expertise. However, a few encounter delays and inefficiencies due to procedural changes. Overall, there's appreciation for the support team’s problem-solving ability and willingness to escalate complex issues to higher-level engineers when necessary.
Deployment
Initial setup experiences varied, with some users noting complexity and others finding it easy. Many emphasized its straightforward nature once familiar with requirements and proper documentation. Some encountered challenges with specific environments or components like vCenter and SAP, requiring adjustments or support. For others, it was quick, involving minimal configuration time. Users highlighted the importance of knowing environmental specifics like server versions and configurations to ensure smooth deployment.
Scalability
NetApp SnapCenter is praised for efficient scaling. Users note strong adaptability, capable of handling diverse environments, from small to large-scale operations. Despite some challenges with specific instances, improvements are on the horizon. Many mention handling multiple sites seamlessly and appreciate its flexibility across different applications. Though opinions vary, most agree it adapts well when resources are adjusted. Some highlight its suitability for small and medium businesses, while others mention adaptability for bigger facilities.
Stability
NetApp SnapCenter is recognized for stability, although some users encounter bugs during updates. It integrates well with systems, but complexity can affect performance. Test environments are advised for upgrades. Users report minimal issues and appreciate its compatibility with NetApp systems. A few mention OS updates affecting performance, but most consider it reliable, often rating its stability highly, citing robustness after setup. Issues are swiftly resolved, contributing to user confidence.
