No more typing reviews! Try our Samantha, our new voice AI agent.

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the category report

Prominent pros & cons

PROS

Moveworks has significantly reduced employee time by allowing them to perform tasks directly without third-party involvement.
The platform decreases ServiceNow service desk calls by 90%, as users now prefer to use Moveworks in Teams for queries.
It saves approximately three-quarters of a million dollars annually for organizations.
Moveworks provides accurate results, increasing efficiency in completing tasks.
This platform is highly effective when used to its full potential.

CONS

More use cases can be added to the agent marketplace and methods simplified for easier creation of compound actions.
Customer support is adequate and often forwards cases to developers after collecting details.
There is room for improvement, depending on the complexity desired.
Moveworks needs improvements as users currently handle many tasks independently.
YAML or DSL methods could be simplified to enhance ease of use.
 

Moveworks Pros review quotes

MA
Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Aug 6, 2026
Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there.
JK
Software Developer at a financial services firm with 1,001-5,000 employees
Jan 29, 2026
Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well.
CJ
CEO, Fractional CTO Services at Fractional CTO Services CJ09 Consulting LLC
May 9, 2025
The solution saves us approximately three-quarters of a million dollars per year.
Find out what your peers are saying about Moveworks, UiPath, Salesforce and others in Agentic Automation. Updated: August 2026.
913,806 professionals have used our research since 2012.
reviewer2800146 - PeerSpot reviewer
Software Developer at a consultancy with 51-200 employees
Jun 20, 2026
Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help.
 

Moveworks Cons review quotes

MA
Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Aug 6, 2026
It is still not perfect enough, but we are working on it to make sure it is very perfect.
JK
Software Developer at a financial services firm with 1,001-5,000 employees
Jan 29, 2026
More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions.
CJ
CEO, Fractional CTO Services at Fractional CTO Services CJ09 Consulting LLC
May 9, 2025
There is always room for improvement, though it depends on how complicated one wants to make it.
Find out what your peers are saying about Moveworks, UiPath, Salesforce and others in Agentic Automation. Updated: August 2026.
913,806 professionals have used our research since 2012.
reviewer2800146 - PeerSpot reviewer
Software Developer at a consultancy with 51-200 employees
Jun 20, 2026
Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details.