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Moveworks vs Perplexity comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Moveworks
Ranking in AI-Powered Chatbots
3rd
Average Rating
8.2
Reviews Sentiment
5.6
Number of Reviews
4
Ranking in other categories
Agentic Automation (8th), AI-Agents for HR (2nd)
Perplexity
Ranking in AI-Powered Chatbots
7th
Average Rating
3.0
Number of Reviews
1
Ranking in other categories
AI Content Creation (10th), AI Research (4th)
 

Mindshare comparison

As of September 2026, in the AI-Powered Chatbots category, the mindshare of Moveworks is 3.0%, down from 6.9% compared to the previous year. The mindshare of Perplexity is 3.2%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI-Powered Chatbots Mindshare Distribution
ProductMindshare (%)
Moveworks3.0%
Perplexity3.2%
Other93.8%
AI-Powered Chatbots
 

Featured Reviews

MA
Assistant Manager Of IT Department at a comms service provider with 51-200 employees
Automated email replies have saved hours daily but still need broader workflow integration
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. For example, if I have a finance staff that is continuously passing an entry for me, I want a situation whereby it can pass that entry automatically and post it based on the synchronization and command which I have configured. I believe some other bot applications are doing something similar. If all these work tools can be put together to automate this kind of process, it will be very great. Major things I would want Moveworks to do more of - I do not know whether this functionality is already there - I want it to perform the work of bots so I can quickly automate some other applications to it, such as passing some entries. That is one request. Secondly, regarding the integrations of bots of Moveworks with other applications, I would appreciate if there were a step-by-step process for all standardized applications such as WhatsApp, Outlook, Microsoft Office, Microsoft Teams, and some TeamViewer and other applications that are work tools. The step-by-step synchronization and integrations of these things, if it can be posted on the website, would make it much easier for people who want to do the synchronization instead of doing a lot of research before it gets done.
Malte Landwehr - PeerSpot reviewer
Vice President, Seo at idealo Internet GmbH
Attempts to be versatile but falls short of specialized performance
I use Perplexity primarily as an online search engine when I need information I use Perplexity primarily as an online search engine when I need information. However, I cannot recommend it as Google is a better web search engine, and ChatGPT is a better LLM-based answer engine. I find information…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Moveworks has reduced employee time because initially, employees used to spend so much time going to the third party to do all those jobs, and now they can simply do it via Otter, which is Moveworks, and this has saved much time and provided accurate results as well."
"Moveworks has reduced many tasks from us, saving an average of one to two hours per day because emails that used to take ten to fifteen minutes to compose are now getting done within two minutes, sometimes even when I am not there."
"Moveworks has positively impacted our organization by lowering ServiceNow service desk calls by 90%, as users now prefer to ask questions through Moveworks in Teams before calling for help."
"The solution saves us approximately three-quarters of a million dollars per year."
"The initial setup was straightforward."
"Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well."
 

Cons

"There is always room for improvement, though it depends on how complicated one wants to make it."
"It is still not perfect enough, but we are working on it to make sure it is very perfect."
"More use cases can be added to the agent marketplace and the YAML or the DSL methods can be simplified, adding more methods to make it easier for us to create compound actions."
"Customer support has been adequate; I would rate it around seven out of ten, as support often forwards cases to developers after collecting details."
"Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
12%
Comms Service Provider
8%
Outsourcing Company
7%
Financial Services Firm
20%
Manufacturing Company
14%
Comms Service Provider
9%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What needs improvement with Moveworks?
The features of Moveworks that I have not fully explored include some features I would actually like. Fully automating the passing of entries and automating entries generation would be valuable. Fo...
What is your primary use case for Moveworks?
I have been using Moveworks for over two months now, and it is not a registered version; it is just a test version that I am using. I am preparing to register officially for it now. Based on my usa...
What advice do you have for others considering Moveworks?
Most of the things I have already discussed about the features, but the unexpected thing was creating paths on our own. Before using Moveworks, it used to take almost three to four minutes for a pe...
What needs improvement with Perplexity?
The core feature and the core ranking algorithm of Perplexity should be improved. Perplexity is trying to be everything at once, such as providing stock information and e-commerce, and should make ...
What is your primary use case for Perplexity?
I use Perplexity primarily as an online search engine when I need information.
What advice do you have for others considering Perplexity?
I would advise using something else instead. Perplexity has nothing that makes it unique, and it tries to do everything at once but does nothing well. Its competitors are better in every way. I rat...
 

Comparisons

 

Overview

 

Sample Customers

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom
Information Not Available
Find out what your peers are saying about ServiceNow, Anthropic, Moveworks and others in AI-Powered Chatbots. Updated: August 2026.
913,806 professionals have used our research since 2012.