Ada vs Moveworks comparison

Ada and Moveworks are both solutions in the AI-Powered Chatbots category. Ada is ranked #15, while Moveworks is ranked #1 with an average rating of 9.0. Ada holds a 1.7% mindshare in AIPC, compared to Moveworks’s 4.4% mindshare. Additionally, 100% of Ada users are willing to recommend the solution, compared to 100% of Moveworks users who would recommend it.

Ada

Read 1 Ada review

315 Views
227 Comparison Views

100% willing to recommend

Moveworks

Read 1 Moveworks review

1,670 Views
802 Comparison Views

100% willing to recommend

Ada

Moveworks

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Ada and Moveworks based on real PeerSpot user reviews.

Find out what your peers are saying about Moveworks, ServiceNow, DeepSeek AI and others in AI-Powered Chatbots.

To learn more, read our detailed AI-Powered Chatbots Report (Updated: December 2025).

Buyer's Guide

AI-Powered Chatbots

December 2025

Download the complete report

Helped 879,310 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ada

Ranking in AI-Powered Chatbots

15th

Average Rating

6.0

Number of Reviews

Ranking in other categories

AI Customer Experience Personalization (20th), AI Customer Support (7th)

Moveworks

Ranking in AI-Powered Chatbots

1st

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

Agentic Automation (8th), AI-Agents for HR (4th)

Mindshare comparison

As of December 2025, in the AI-Powered Chatbots category, the mindshare of Ada is 1.7%, down from 2.3% compared to the previous year. The mindshare of Moveworks is 4.4%, down from 18.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

AI-Powered Chatbots Market Share Distribution
Product	Market Share (%)
Moveworks	4.4%
Ada	1.7%
Other	93.9%

AI-Powered Chatbots

Featured Reviews

reviewer2783430

Sr. FinOps Engineer at a tech vendor with 51-200 employees

AI workflows have streamlined customer support and still need improvements in technical guidance

Ada serves as an AI customer support agent that drives our back end to help with customer success. I am mostly working on the back end, and the team responsible for setting up Ada handles the specific implementation details Ada offers agentic workflow as its best feature, providing the agent…

Read full review

CarlJohnson

CEO, Fractional CTO Services at Fractional CTO Services CJ09 Consulting LLC

Boosts efficiency and significantly reduces operational costs

They handle all the training and implementation work, making it very easy to use. It integrates into Slack and connects with ServiceNow effortlessly. The only limitation is getting all the service requests or features in ServiceNow that it can learn. Anyone can use it through Slack by simply asking questions to receive answers. We partnered with them to build a Workday integration for requesting and checking time off. They are expanding across the enterprise as a co-pilot, integrating with HR, finance, Keeper, and Salesforce. We also use their communications module, which allows scheduled communications to be sent through Slack or Teams. These communications are personalized for each recipient. When comparing email engagement rates of 3% to Moveworks' 12%, the platform reaches approximately four times more people.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which AI-Powered Chatbots solutions are best for your needs.

See recommendations

879,310 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

11%

Performing Arts

10%

Computer Software Company

Construction Company

Manufacturing Company

14%

Financial Services Firm

13%

Computer Software Company

Media Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your primary use case for Ada?

See all answers

What advice do you have for others considering Ada?

My advice for others looking into using Ada is to go ahead and use it. Ada is deployed in a public cloud, and we use AWS as our cloud provider. I would rate this product a 6.

See all answers

What needs improvement with Moveworks?

There is always room for improvement, though it depends on how complicated one wants to make it. For our needs, it has served its purpose effectively. The expansion into enterprise-wide integration...

See all answers

What is your primary use case for Moveworks?

We use Moveworks ( /products/moveworks-reviews ) mainly for ITSM ( /categories/it-service-management-itsm ) items, approvals on various tasks, password resets, knowledge FAQs, request items, and fi...

See all answers

What advice do you have for others considering Moveworks?

The value proposition depends on several factors including your setup, ITSM ( /categories/it-service-management-itsm ) tools, enterprise applications, and volume of requests. For reference, we hand...

See all answers

Comparisons

Voiceflow vs Ada

Compared 30% of the time

Kore.ai vs Ada

Compared 27% of the time

Agentforce vs Ada

Compared 23% of the time

Ultimate vs Ada

Compared 20% of the time

More Ada Competitors

ServiceNow vs Moveworks

Compared 22% of the time

ServiceNow Virtual Agent vs Moveworks

Compared 20% of the time

Aisera AI Service Desk vs Moveworks

Compared 8% of the time

UiPath Platform vs Moveworks

Compared 8% of the time

Espressive Barista vs Moveworks

Compared 8% of the time

More Moveworks Competitors

Product Reports

Buyer's Guide

AI-Powered Chatbots

December 2025

Download Ada product report

Buyer's Guide

Agentic Automation

December 2025

Download Moveworks product report

Overview

With a no-code builder and a suite of out-of-the-box integrations, Ada’s brand interaction platform has everything you need for every team — support, marketing, sales, and IT. Using AI and advanced NLU, Ada automates thousands of conversation topics across the most popular digital channels within a single platform.

Ada

Moveworks is a cloud-based AI platform purpose-built for large enterprises that solves one, big, frustrating problem: Resolving employees' IT support issues. Instead of tracking issues, we use advanced AI to solve them, instantly and automatically—with no human intervention.

Moveworks

Sample Customers

Information Not Available

slack, equinix, appdynamics, nutanix, broadcom, autodesk, medallia, freedom

Find out what your peers are saying about Moveworks, ServiceNow, DeepSeek AI and others in AI-Powered Chatbots. Updated: December 2025.

DOWNLOAD NOW

879,310 professionals have used our research since 2012.

See our list of best AI-Powered Chatbots vendors.

We monitor all AI-Powered Chatbots reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.