Loom Systems Reviews

Name: Loom Systems
Brand: ServiceNow
Rating: 4 (4 reviews)

4.0 out of 5

4 reviews

What is Loom Systems?UNIXBusinessApplication
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Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments.Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

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Loom Systems is the #4 ranked solution in top Anomaly Detection Tools and #56 ranked solution in Infrastructure Monitoring tools. PeerSpot users give Loom Systems an average rating of 8.0 out of 10. Loom Systems is most commonly compared to Elastic Observability: Loom Systems vs Elastic Observability. Loom Systems is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 21% of all views.

Buyer's Guide

IT Infrastructure Monitoring

April 2024

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Featured reviews

Keerthi Kumar Sangaraju

Technology Manager at FIS

Sep 6, 2022

We've been using Loom Systems for all client requirements and whatever we get from ITSM, specifically implementation, deployment, migration, and automation. We also use the solution for root cause analysis and incident management What I like best about Loom Systems is that you can use it for…

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MathewMerrison

Technical Program Manager at a retailer with 10,001+ employees

Mar 5, 2020

On the ITOM side of things, there could be improvement. The discovery and mapping still takes a lot of human intervention, it's quite resource heavy, especially in the initial setup which can take six months of work, especially when you have a large estate that you're dealing with. Making things a little bit simpler, less resource heavy would be good. There's not a lot else really that I would improve, other than pricing perhaps. It's quite expensive in comparison to other tools but I guess that's to be expected with the market leader. For additional features I'd like to see automation within the work flows. It could also include more integration with other tools. There's a fairly big list of plug ins and play ons, but I would like to see that expanded. I'd like to see more tools like SolarWinds and other tools that are plug and play, rather than having to do a custom integration.

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it_user1143600

Project Manager at a computer software company with 5,001-10,000 employees

Mar 5, 2020

We primarily use the solution for service management We implement the systems, so I tend to use it around what's known as the SDLC. The features, overall, are good. I'm not sure if there's a specific feature the solution is lacking. The reporting is a bit weak. They should work to improve this…

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Loom Systems market share

As of March 2024, the market share of Loom Systems in the IT Infrastructure Monitoring category stands at 0.1%, marking an increase of 1.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Key learnings from peers

Valuable Features

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."
"You can develop your own apps within Loom, and they can be configured very simply."
"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

Room for Improvement

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."
"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"
"The reporting is a bit weak. They should work to improve this aspect of the product."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our IT Infrastructure Monitoring Buyer's Guide for additional reliable information.