Loom Systems and ServiceNow IT Operations Management compete in the IT operations space. ServiceNow IT Operations Management appears to hold an advantage due to its comprehensive features that suggest better value for its higher price.
Features: Loom Systems comes with advanced AI-driven anomaly detection, predictive insights, and tools for proactive operations management. ServiceNow IT Operations Management provides broad capabilities including powerful incident management, problem management, and change management, making it preferable for extensive service automation needs.
Room for Improvement: Loom Systems could improve its scalability for larger enterprises, enhance its reporting capabilities, and expand its integration options with other tools. ServiceNow IT Operations Management could simplify its deployment process, reduce the learning curve for new users, and offer more flexible pricing plans for smaller businesses.
Ease of Deployment and Customer Service: Loom Systems is noted for faster deployment and straightforward integration, beneficial for companies needing rapid implementation. ServiceNow IT Operations Management, while more complex and time-consuming to deploy, is supported by excellent customer service, making it an appealing choice for larger enterprises seeking extensive operational support.
Pricing and ROI: Loom Systems offers a more budget-friendly initial setup leading to a quicker ROI for businesses with budget constraints. ServiceNow IT Operations Management, requiring a higher initial investment, delivers long-term value through its extensive functionalities, justifying its cost with a potentially greater ROI over time.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| Loom Systems | 0.6% |
| Other | 97.7% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
