Loom Systems vs ServiceNow IT Operations Management comparison

Loom Systems and ServiceNow IT Operations Management are both solutions in the IT Infrastructure Monitoring category. Loom Systems is ranked #63, while ServiceNow IT Operations Management is ranked #9 with an average rating of 8.5. Loom Systems holds a 0.3% mindshare in IM, compared to ServiceNow IT Operations Management’s 2.1% mindshare. Additionally, 80% of Loom Systems users are willing to recommend the solution, compared to 94% of ServiceNow IT Operations Management users who would recommend it.

Loom Systems

Read 4 Loom Systems reviews

519 Views
343 Comparison Views

80% willing to recommend

ServiceNow IT Operations Ma...

Read 42 ServiceNow IT Operations Management reviews

4,735 Views
2,794 Comparison Views

94% willing to recommend

Loom Systems

ServiceNow IT Operations Ma...

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Executive SummaryUpdated on Oct 9, 2024

Loom Systems and ServiceNow IT Operations Management compete in the IT operations space. ServiceNow IT Operations Management appears to hold an advantage due to its comprehensive features that suggest better value for its higher price.

Features: Loom Systems comes with advanced AI-driven anomaly detection, predictive insights, and tools for proactive operations management. ServiceNow IT Operations Management provides broad capabilities including powerful incident management, problem management, and change management, making it preferable for extensive service automation needs.

Room for Improvement: Loom Systems could improve its scalability for larger enterprises, enhance its reporting capabilities, and expand its integration options with other tools. ServiceNow IT Operations Management could simplify its deployment process, reduce the learning curve for new users, and offer more flexible pricing plans for smaller businesses.

Ease of Deployment and Customer Service: Loom Systems is noted for faster deployment and straightforward integration, beneficial for companies needing rapid implementation. ServiceNow IT Operations Management, while more complex and time-consuming to deploy, is supported by excellent customer service, making it an appealing choice for larger enterprises seeking extensive operational support.

Pricing and ROI: Loom Systems offers a more budget-friendly initial setup leading to a quicker ROI for businesses with budget constraints. ServiceNow IT Operations Management, requiring a higher initial investment, delivers long-term value through its extensive functionalities, justifying its cost with a potentially greater ROI over time.

To learn more, read our detailed Loom Systems vs. ServiceNow IT Operations Management Report (Updated: July 2025).

Buyer's Guide

Loom Systems vs. ServiceNow IT Operations Management

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Loom Systems

Ranking in IT Infrastructure Monitoring

63rd

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Anomaly Detection Tools (2nd)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of Loom Systems is 0.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Keerthi Kumar Sangaraju

Technology Manager at FIS

Stable, easy to set up, flexible, and has multiple functionalities, but needs to define priority levels for each incident

What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority.

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PriyankaBachu

Senior Consultant at Infosys

Provides templates which reduces duplications in rule configuration

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is absolutely scalable. If an organization needs to expand it out they definitely can."

"The RFS portion of the solution is the product's most valuable feature."

"What I like best about Loom Systems is that you can use it for infrastructure monitoring. I also like that it's a flexible solution."

"You can develop your own apps within Loom, and they can be configured very simply."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

"The asset management tools are very valuable."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"It is a product that is familiar for a lot of users."

"Their Event Management is very good."

"It helps streamline management and processes."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

More ServiceNow IT Operations Management pros

Cons

"What's lacking in Loom Systems is the level of priority for each incident. For example, after implementation and there was a huge impact on the client, and the client comes back to you and says that there's an incident, that there needs to be an immediate resolution for it, you'll see severity one, severity two, etc., in Loom Systems, rather than priority levels. It would be better if the incidents can be defined as low priority, medium priority, or high priority."

"The reporting is a bit weak. They should work to improve this aspect of the product."

"The discovery and mapping still takes a lot of human intervention, it's quite resource heavy,"

"The change management within the solution needs to be improved. There needs to be more process automation."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"The product needs to add a workflow insight tool."

"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."

"If you are new to using the solution, you will find the setup complex."

"I advise others not to customize a lot while using the solution."

"The solution's subscription model could be improved."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

"There is room for improvement in service mapping within ServiceNow ITOM."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

Information not available

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"The cost of ServiceNow is much higher."

"The solution is costly compared to the products offered by its competitors."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The solution offers yearly licenses and a subscription model for add-on features."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Financial Services Firm

13%

Computer Software Company

12%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...

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Compared 6% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

July 2025

Download Loom Systems product report

Buyer's Guide

ServiceNow IT Operations Management

June 2025

ServiceNow IT Operations Management report

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Also Known As

No data available

ServiceNow ITOM

Overview

Loom Systems delivers an advanced AI-powered operational analytics platform to predict and prevent problems in the digital business. DevOps & IT teams use Loom for real-time detection and resolution for any type of application, including home-grown. Loom analyzes logs and metrics in all formats, performs smart correlations and root cause analysis to help organizations gain immediate into their environments. Loom stands alone in the industry as an AI platform requiring no prior math knowledge from its operators, leveraging your existing staff to succeed in the digital era. Getting started is easy - zero configuration and data pre-processing needed, so you can stream your data in its raw format.

ServiceNow

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Citrix, Amdocs, Sysaid, Hexaware, Effibar, Revtrak, Taptica

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Loom Systems vs. ServiceNow IT Operations Management

July 2025

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