We performed a comparison between Devolutions Remote Desktop Manager and LogMeIn Rescue based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."By integrating all our connections previously spread across multiple locations, a lot of time has been saved."
"Being able to store my credentials makes connecting a breeze."
"RDM has enabled me to do most of my work in one place. This helps me be able to have an RDP session open to a server in one tab and an SSH session open to a VMware host in another."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"One credential can be used to access VPN, RDS, and more."
"Makes me instantly more focused on resolving the issue rather than getting to the issue."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Documentation per entry, good for device configs or important/special instructions."
"For people whose computers we maintain, we can have those computers on file. Without having somebody to invite us, we can actually log in automatically, and that’s unlimited."
"The vendor's reliability provides me with peace of mind. Over the 10-plus years, we've literally had no issues with it going down or with it causing any problems or causing issues when our end-users are trying to get access to it."
"The initial setup was straightforward and simple. We did not have any training. We just installed it and were able to use it right away."
"it's very easy to use, it's very efficient."
"With the product, I have never had an issue with it. I have never had to look up anything or call anyone."
"The most valuable feature is the ability for people to use LogMeIn's app that we install with our software, to bring us online with one click, so we can view their computer screens. It's easy and a lot of folks like it."
"The multiple connect methods really help with users who are not tech savvy or knowledgeable about their own computers."
"The solution has been in the market for the past 20 years. For us, it is one of the best tools."
"Sometimes when updating, the install window is on top of the prompt to close the application."
"The filing system of connections is a little clunky, but is completely functional."
"Security roles could be improved, especially by enabling renaming of a role."
"On complex setups, I actually needed to reach out to support to get it working correctly."
"If there was a way to streamline the process, it would make it nice."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"Maybe some clipboard functions could be added along with integration of different software."
"They need to improve their technical support."
"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."
"it needs better iOS integration. It's still limited in its functionality when it comes to iOS. Currently, when you do something other than iOS, you're not able to take control of what's going on; instead of having to tell the user, "Click here, click there," I would like to have full control over an iOS device."
"I would like a single sign on for all of our (five) accounts so that I can immediately use an available seat. Right now, I have to try to log in with each account separately, in an attempt to find an available license that is not currently in use."
"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."
"I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system."
"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."
"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."
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Earn 20 points
Devolutions Remote Desktop Manager is ranked 24th in Remote Access while LogMeIn Rescue is ranked 13th in Remote Access with 20 reviews. Devolutions Remote Desktop Manager is rated 9.8, while LogMeIn Rescue is rated 9.0. The top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". On the other hand, the top reviewer of LogMeIn Rescue writes "Easy setup and effective support ". Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, TeamViewer, VNC Connect and BeyondTrust Remote Support, whereas LogMeIn Rescue is most compared with GoToAssist, Microsoft Remote Desktop Services, TeamViewer, LogMeIn Central and VNC Connect.
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