LiveChat is an advanced communication platform designed to enhance customer experiences by providing real-time chat support. Its easy integration and user-friendly interface make it ideal for businesses aiming to improve their customer service efficiency.
| Product | Mindshare (%) |
|---|---|
| LiveChat | 1.1% |
| ServiceNow | 10.7% |
| JIRA Service Management | 6.0% |
| Other | 82.2% |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| ServiceNow | 4.3 | 10.7% | 92% | 231 interviewsAdd to research |
| Zendesk | 4.0 | 5.5% | 91% | 69 interviewsAdd to research |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 35 |
| Midsize Enterprise | 29 |
| Large Enterprise | 19 |
LiveChat offers a comprehensive approach to customer interaction, integrating with multiple platforms to streamline responses and increase resolution rates. Its robust nature allows businesses to monitor, engage, and provide support across diverse communication channels, making it a reliable choice for those aiming to maintain customer satisfaction while increasing operational productivity. The platform supports agent collaboration and offers analytical tools to optimize interactions and improve customer support strategies.
What are LiveChat's most important features?LiveChat is implemented across industries such as retail, technology, and healthcare to provide exceptional customer service. In retail, it helps manage customer inquiries related to orders and returns, while technology firms use it for real-time issue troubleshooting. In healthcare, LiveChat facilitates appointment scheduling and patient support, ensuring privacy and quick response times without compromising efficiency.
LiveChat was previously known as chat.io.
Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as:
ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.
| Author info | Rating | Review Summary |
|---|---|---|
| I Os Developer at AndOr Communications Pvt | 3.0 | I explored LiveChat for an AI customer support chatbot, finding its interface and analytics good. However, it lacked omnichannel support and a free plan, so I never deployed it and switched to a more modular solution. |
| CEO at a logistics company with 1-10 employees | 5.0 | LiveChat significantly improved our sales funnel and customer engagement with its ticket and knowledge base features, enhancing response times. Setup was easy, and customer service is great. I wish more SMEs knew about it. |
| Director of Global Support at a hospitality company with 51-200 employees | 5.0 | As a manager, I'm extremely satisfied with this solution. It significantly boosted our customer satisfaction, sales, and interaction speed. The easy setup, stable performance, excellent reporting, and great customer support ensure a strong ROI. |
| Customer Service Rep at a healthcare company with 501-1,000 employees | 4.5 | I highly recommend Live Chat; its easy setup, customization, and excellent support yield significant sales ROI. Despite minor server stability and desired archive search improvements, I find it a valuable, scalable solution. |
| Owner at a non-tech company with 51-200 employees | 5.0 | I find this live chat invaluable for authentic client conversations, especially with the message feature. Setup was easy, customer service is excellent, and I've experienced no issues. I love it and highly recommend it. |
| Director of Client Success, Co-Founder at a tech services company with 51-200 employees | 5.0 | I find LiveChat offers exceptional 24/7 support, powerful customisation, and strong scalability, leading to positive ROI. Initial setup is easy, though advanced use takes time. I'd like more granular team reporting and dashboard customisation. |
| Head of Support at a comms service provider with 51-200 employees | 5.0 | I found LiveChat incredibly easy to set up and use, offering real-time monitoring and proactive engagement. My customers love the direct support, and customer service is top-notch. It's far superior to other solutions. |
